Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 50,178 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 50,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 18th August 2025

Charles Clinkard 5 star review on 27th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy that I couldn't find what I wanted in my local store. I have wide feet and really need to try shoes on. I ended up ordering on line.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We do a wide range of styles across our company but unfortunately we're unable to stock everything in one place at one time. I can appreciate, though, that it is a frustrating experience to not be able to get shoes that you need. Just for future reference, you can take advantage of our instore ordering system - our stores will be more than happy to place an online order for you in store to then try on when they come into branch. I hope this information helps next time you're shopping and I hope you're happy with your online purchase. Kind regards Sam Customer Services

Posted 8 years ago

“Only one fault with my purchase it took a week to arrive perhaps a more reliable parcel company would have helped but pleased with shoes when they arrived would use again”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are happy to hear you were pleased with your purchase. Standard delivery is 2-5 working days for dispatch, although we aim to get orders out as soon as possible, if the stock is not in our warehouse it can take the full 5 working days. We are sorry that on this occasion your order was dispatched on the 5th working day. Hopefully any future orders will be dispatched sooner for you. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Managed to find school shoes for wide foot fitting”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. We are happy to hear you have found some shoes which are suitable. If you need any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Shoes arrived promptly but size sent was different to the order on 1 pair”

Helpful Report

Posted 9 years ago

“First of all I have not received my shoes as they were sent to wrong address. Secondly I was given confirmation of $70.33 but charged for $92.56. Never told that I would be charged in english money.”

Helpful Report

Posted 9 years ago

Hello Thank you for taking the time leave a review. As discussed via email, because you missed off the State from your address, this has led to the parcel not going directly to the correct address - we have advised that we will resend it for you as a goodwill gesture, once it has been returned. All the prices on our website are in English pounds - indicated by the £ symbol. Your order total was £70.33 - which has been converted to $92.56, when the charge has been taken from your US bank account. I am sorry if this wasn't clearer online but as a UK company all of our prices are in £ and highlighted by the use of that symbol rather than the dollar sign. I hope this information helps and should we receive your shoes back, we will get in touch regarding re-sending your order. Kind regards Sam Customer Services

Posted 8 years ago

“No problem with the actual shoes but the packaging and box were totally collapsed on receipt. More substantial packaging is required to survive the rigors of the delivery process.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. We are glad to hear you have received your shoes. The packaging is used to protect the product during transit and we are glad to hear that your shoes were ok. We will investigate this with our courier interlink to see why the box was so badly damaged. If you would like a replacement box we can see if our Guildford store has one for you to collect. Please can you let us know if you would like us to arrange one for you to collect, you can call us on 0345 241 7742 (this is only a locate rate charge) and quote your order number of 937804. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Good delivery time,However I ordered wrong product. Unfortunately the call centre couldn't tell me what it was I should have ordered so still in the dark. I wanted the ornaments with the band on them.”

Helpful Report

Posted 9 years ago

Hello, We are sorry to hear that you have ordered the incorrect product. We have had a look into this for you and can see the only Winnie The Pooh jibbitz we stock is the one that you ordered. Unfortunately, we cannot comment on products you may have seen elsewhere. If you require any further assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 9 years ago

“I am happy with the shoes I bought but found the shop assistant rather sour and unfriendly; almost as if she didn't want to be there. Shame”

Helpful Report

Posted 9 years ago

Hello, We are sorry to hear of your experience in store. Please be assured we have spoken to the store and have let them know of your disappointment so that this will not happen to someone else. I have also written to you via the order you have made in store. With Regards, Demi Bandeira Customer Services

Posted 9 years ago

“I ordered some Skechers trainers but when they arrived it was the right box but the shoes inside were the wrong colour. Contacted CC and they didn't have any replacements in stock. This is just shoddy in my opinion. On the plus side - their returns and refund service was free and efficient. Good customer service when I had a problem, but the problem was entirely their doing. I won't be using them again.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your message. Naturally, I am extremely disappointed to read the content. As you suggested, unfortunately, on this occasion the pair we sent you were the last pair on the company so we were unable to send any replacements - please accept my sincere apologies for this. This is highly unusual so I will investigate as to how the incorrect colour was despatched and I hope you will shop with us again. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“Didn't like the app as can only pay via PayPal so had to use main webpage”

Helpful Report

Posted 9 years ago

Hello, Thank you for your review. Whilst PayPal is currently the only payment gateway we have available to iPhone app users it is not mandatory to have a PayPal account. Beneath the PayPal login screen there is a ‘Checkout as a Guest’ option where customers can simply enter their credit/debit card details as per our main website. In the future we are aiming to offer customers the ability to pay without going via PayPal, but in the meantime PayPal is very secure. I hope this information is of help to you and if you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 9 years ago

“I am very pleased with my purchase . The lady who dealt with me was very helpful and most courteous. I will certainly be happy to order in the future. Many thanks.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we are pleased to hear that you found our Customer Services helpful. With regards, Janice Ruddock - Customer services

Posted 9 years ago

“Quick delivery but not happy with item, very poor fit indeed, so had to return. Will not order again as I did not realise that returns were not free and I do not have a branch in my area.”

Helpful Report

Posted 9 years ago

We are disappointed to hear that your order was not suitable for you. We have a free delivery service which benefits all of our customers and ask for customers to pay for returns, this is in our terms and conditions and we are sorry to hear that you had not realised. We have stores not too far from you, such as Milton Keynes and allow 35 days for returns for refund (longer if it is for exchange) so long as items are unworn. We hope this may help should you try our website again in the future. With regards, Janice Ruddock- Customer Services

Posted 9 years ago

“My daughter loves her new shoes, but they were advertised as a size 11.5 but when delivered they were a 12 and way too big but she wouldn't part from them!”

Helpful Report

Posted 9 years ago

Thank you for your taking the time to leave us a review. You ordered an EU 30 - which sits somewhere between a 11.5/12 in UK sizes. Some companies will round down to a 11.5 some up to a 12 - but in truth, there isn't an absolutely exact conversion (which is the reason this can lead to differing conversions). I can completely appreciate why this might cause confusion though, and also why sometimes it may lead to sizes that are not suitable. With children's shoes, sizes can vary from style to style so widely that there is always the risk that shoes will be too big or too small, but we do offer a quick exchange service for this reason, should you wish to take advantage of this? If you would like to return them for the next size down, we would be more than happy to assist you with this. We hope to hear from you soon. Kind regards Sam, Customer Services

Posted 9 years ago

“Fast delivery, shoes arrived in fantastic condition - effort put in to presentation! Wrong size though! But again really quick and efficient returns service. Only downside is didn't update inventory on website - turned out my actual size was out of stock!”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we are sorry to hear that we did not have the correct size available for your exchange. We do endeavor to keep our website up to date and stock levels accurate, sometimes at this time of year with school shoes when they sell so quickly demand can outstrip supply as we sell in store as well as on the website. Hopefully you can find something to suit your requirements very soon. With regards, Janice Ruddock - Customer Services.

Posted 9 years ago

“Very comfortable shoes, but returning are not free. I prefer to purchase it from Amazon, it's free return if I have sizing problem.”

Helpful Report

Posted 9 years ago

Hello, thank you for your comments. We offer a free delivery service to our customers as this benefits everyone and have stores around the country where customers can take returns back to. Your nearest stores are Newbury and Guildford and you have 35 days in which to get a full refund for unworn items. We often review how best to run our site to benefit customers so will pass your comments on. With regards, Janice Ruddock

Posted 9 years ago

“delivery was great unfortunatley the shoes were to big and had to be returned at cost to me which i thought was a bit offputting”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. I am pleased to hear that you're happy with our delivery service, we do pride ourselves on the couriers we use & it is lovely to hear our customers are happy with the service they recieve. We currently do not offer free returns as our standard delivery option is free, and we have found in research that our customers prefer to have this free delivery option. We do however review all of our policies regularly, and I will ensure that your feedback is passed on for you. For future reference, I can see that you are local to two of our Charles Clinkard stores based in Middlesbrough & Teesside Park, you can return your items at no cost for a refund or exchange at either of these stores, they can also place orders instore for you to be delivered at home or to a Charles Clinkard Store. Kind Regards, Kesia – Customer Services.

Posted 9 years ago

“Service is good. Unfortunately I couldn't pay with PayPal. So I had to do it with my credit card. It is the second time with second order that PayPal didn't work.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your recent feedback – We are currently unaware of any issues regarding the use of PayPal on our website, a vast amount of orders are placed by customers on our website using PayPal every day. On this occasion, I would suggest contacting PayPal directly to see if there are any issues as to why you could not use your account on our site, and following this please do not hesitate to contact us so we can pass your issues to our technical team who will look further into this for you. Please accept our apologies for any Inconvenience caused, I hope that we can find a resolution to this issue for you as soon as possible. Kind Regards, Kesia – Customer Services

Posted 9 years ago

“Sandals are nice but delivery poor. Email stated a window of time for delivery but on day sent another to say would be late. As we were going away and couldn't wait any longer I emailed back to say so and leave it with neighbour who I also told. However on our return the parcel was on our doorstep in full view of passers by so it had been there for 5 days. I am surprised they were still there”

Helpful Report

Posted 9 years ago

Hello Susan, Thank you for taking time to leave feedback for your recent order. I am sorry to hear that your sandals were not left with a neighbour as you had instructed. We only use couriers whom we are highly confident will provide the quality service we require and on this occasion it is disappointing to hear the delivery of your order falls beneath that standard which you should have received. We will of course pass your feedback to our courier services’ account managers, to ensure that situations such as this do not happen in the future. If you go ahead to place any further orders with ourselves, please be advised we can arrange for a different courier to be used for delivery - if you email or telephone our Customer Services team quoting your order reference. Please accept our sincerest apologies & I hope that this has not affected your faith in Charles Clinkard. Kind Regards, Kesia – Customer Services

Posted 9 years ago

“The slippers I purchased are just what I wanted but the delivery service was dire. UK Mail are dreadful. They sent me an email telling me that delivery would be on a particular day and so I cancelled appointments and waited in. No-one arrived. I made numerous telephone calls to UK Mail and the automated service kept telling me that delivery would be made before 6pm and was still telling me that at 7pm! When I rang the morning afterwards the same automated service said that delivery had been attempted and no-one was in. This was a lie as I had stayed near the door all day as the item was a birthday present which I was anxious to receive. Charles Clinkards did sort it out for me and delivery was made the following day. I would hesitate to purchase from Clinkards again because of their chosen delivery service but have to say that their shoes are lovely and well priced. Also I have purchased from Clinkards in the past when a different delivery method was used and had no problems then.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. I am happy to hear you are pleased generally with item you received. With regards to the delivery, I am sorry it was not as straight forward as usual. If in future you require another courier or Royal Mail, this will not be a problem. All you need to do is contact us once your order is placed and we can ensure it is dispatched with either of these. Please accept my apologies for any inconvenience caused and I hope this has not put you off shopping with us. Kind regards, Rosie, Customer Services.

Posted 9 years ago

“I personally find the web site infuriating. It shudders and is difficult to go back to previous page without losing current page.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your feedback. I am disappointed to hear you do not enjoy using our website. Can you please tell me what device you use to browse our website i.e. PC or tablet? Also, which browser you use? Hopefully with this information we will be able to investigate further. I look forward to hearing from you. Kind regards, Rosie, Customer Services.

Posted 9 years ago

Charles Clinkard is rated 4.8 based on 50,178 reviews