Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 50,178 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 50,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 18th August 2025

Charles Clinkard 5 star review on 27th July 2025

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Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into the store to buy a pair of Size 8, 42, Reiker boots but they didn't have my size. The shop ordered them for me, to be delivered to me FOC. When they arrived they were 7.5, 41s. They didn't fit. When I took them back to the shop, I was told we always get 7.5 as it is the UK 8. 42s were then ordered, delivered to me and they fit. Sorted out in the end.”

Helpful Report

Posted 8 years ago

Hello Jan, Thank you for your review. We are sorry that the store did not act upon your instructions and order the size 42 for you as requested. It is sometimes difficult with EU sizes as some countries relate a a ladies 8 to a 41 and others to a 42. If however you are used to a 42, then of course this should have been done for you. We are pleased to hear that you now have the correct item and apologise for any inconvenience that you have had. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Purchased a pair of slippers. However after a few days the fur inside has gone flat!”

Helpful Report

Posted 8 years ago

“The website is clear and easy to use. However I couldn't get £1 off by liking your FB page so I rang the number provided - it was the wrong number; aarrggghh. I had to search for another number and spoke to a helpful lady (Janice?) who said she'd take the £1 off before dispatch - I don't believe that happened. However the communication with regard to dispatch was excellent.”

Helpful Report

Posted 8 years ago

Hello Elspeth, Thank you for your review. There were notes on your order to say that we needed to refund to you £1 for liking us on Facebook and I can confirm that this has been done for you. We are sorry that this did not happen automatically when you placed the order. Our number is 0345 241 7742 so we do apologise if you had a different one. If you let us know where you found the original number that you had then I can look into this and get it amended or taken off. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“They didn't. The online catalogue wasn't kept up to date and it took 2 days to inform me I couldn't purchase the goods I wanted to. When I did chose an item I wanted and was in stock I didn't get a confirmation email or a despatch note. I was just suddenly advised by the despatch company that they had a parcel awaiting collection.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry that you had a bad experience with your order. We email a confirmation of the order and again email to let you know when an item has been dispatched. You may find that the emails that we sent have gone into a spam folder. We are pleased to hear that you have now received your order and are genuinely sorry that you have not had your emails to let you know when your order had been dispatched. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“Hello, Whilst the product seems new and unused, the box the cleaners came was damaged and knarled. I bought this item as a gift and was embarrassed by its presentation. I would have returned it but didn’t due to your return postage cost. I would not recommend your company. Regards Gary Cartwright”

Helpful Report

Posted 8 years ago

Hello Gary, Thank you for your review. We are sorry to hear that the box was damaged. Boxes can get damaged in transit but from your comments I think that you may mean that it had been spoiled before sending. We are genuinely sorry that this has happened when this was for a gift and hope that you will accept our apologies. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Goods arrived as described”

Helpful Report

Posted 8 years ago

“quality was good problem cost of returns £12 pair of shoes not acceptable with other traders on internet”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. You can buy a returns label on our website for £4.09 which will cover up to 10 kilo. This would cover the return of several pair of shoes in one package. I hope this information helps for any future orders that you make. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Variety of brands of footwear”

Helpful Report

Posted 8 years ago

“Really slow recognition of order and very slow yo dispatch and deliver”

Helpful Report

Posted 8 years ago

Thank you for your review. In our terms and conditions it says please allow 2 to 5 working days for dispatch, this is so that if we do not have the stock in our warehouse we can get it in from one of our stores for you. For £2.99 we guarantee a dispatch within 3 working days so that it is with you by the 4th working day and also an overnight service which is £5.99. We email you on the day that you place the order with order confirmation and then again on the day of dispatch to let you know that the order is on its way. I hope that this helps for future reference. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“Would be more inclined to use again if you paid for the cost of returns as other stores do.”

Helpful Report

Posted 8 years ago

Thank you for your review. Many customers buy more than one pair at a time so we have a label on our website at a reduced cost of £4.09 which will cover up to 10 kilo allowing for several pair of shoes to be returned for this low cost. Alternatively you can take back to a Charles Clinkard store if you have one near to you where they will be able to process a refund for you. We are sorry that you are disappointed but at the present time customers prefer the free delivery rather than the free returns as it benefits all. With regards, Janice Ruddock

Posted 8 years ago

“I was pleased the slippers came exactly as described. However, delivery took 5 working days which felt unusually long since there was not much communication from CC between the time the order placed and the time the order was dispatched.”

Helpful Report

Posted 8 years ago

Thank you for your review. In our terms and conditions it says please allow 2 to 5 working days for dispatch, this is so that if we do not have the stock in our warehouse we can get it in from one of our stores for you. With your order, it was delivered on the 5th working day as you said. For £2.99 we guarantee a dispatch within 3 working days so that it is with you by the 4th working day and also an overnight service which is £5.99. We email you on the day that you place the order with order confirmation and then again on the day of dispatch to let you know that the order is on its way. I hope that this helps for future reference. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“Good selection of girls boots available when other stores sold out. However dismayed that I could not go to my local Charles Clinkard shop with my granddaughter to choose and try on boots. I would have had to travel 50 ml round trip to visit a store selling children's shoes and a fitting service!”

Helpful Report

Posted 8 years ago

Thank you for your review. When you order you can have the shoes sent to Charles Clinkard store of your choice to try the boots on your grandaughter. Unfortunately we do have to take a payment before we can do this but you can have a full refund arranged in the store should the shoes not be suitable to your requirements. Hopefully this will help for future purchases and we hope that you find something suitable to your requirements. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Charles Clinkard customer services were excellent but I had a very bad experience at your store in the Mall, Cribbs Causeway, Bristol.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that you have had a bad experience within one of our branches. Would you be able to send us an email at customerservices@clinkard.co.uk or write to us at Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU We would then be able to look into what caused your bad experience and hopefully be able to act upon it so that this doesnt happen again. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“would be nice to have a return service like collect plus etc. Recorded delivery cost £8.60 so won't be using again.”

Helpful Report

Posted 8 years ago

Hello, Thank you for taking the time to leave us a review. On our website you can purchase a Collect+ label for £4.09. This would cover up to 10 kilo of returns so you can send several pair of shoes back at one time. We offer a free delivery service as this benefits all of our customers and if they need an exchange, again send out free of delivery charges. We hope that this information helps and that you may consider using us again in the future. With regards, Janice Ruddock - customer services

Posted 8 years ago

“the shoes were sent quickly. and were the right size. however they didn't match the web page photo that well and were less substanatial than I expected. For a winter shoe they are disappointing and I intend to return them unused.”

Helpful Report

Posted 8 years ago

Hello Anthony, Thank you for your review. We will look at the shoes and the photograph when they come back and update the picture if required. Once we receive your return back here we will refund within 24 hours, we were sorry to hear that this design was not suitable for you. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“Good delivery service but no text to say what day to expect the delivery ,unfortunately the shoes I ordered were to big didn't reorder a smaller side because if they dint fit I'd have to pay for more postage so I think that really lets your service down .”

Helpful Report

Posted 8 years ago

Thank you for your review. We offer a free delivery service to all of our UK customers as this benefits everyone. We do ask if you can cover returns in our terms and conditions and if an exchange is needed then again we will send out free of postage costs. You can take back within 35 to a Charles Clinkard store or by a collect + label at a reduced price on our website which covers up to 10 kilo for £4.09 allowing you to send several items back at the same time. I hope that this helps for any future purchases. With regards Janice Ruddock Customer services

Posted 8 years ago

“didn't have a problem with ordering shoes and they were delivered on time. Unfortunately when the shoes arrived they where to tight and have now been returned for an exchange of larger size which should arrive soon. I am surprised i have had to pay for return postage when i was unable to try the original shoes on before purchase. Will wait until the new shoes arrive before i make another review”

Helpful Report

Posted 8 years ago

Thank you for your review. We deliver free of charge with dispatch within 2 to 5 working days. We find that this benefits all customers. With returns if it is costly for a heavier item we have a label on our website that you can buy for £4.09 which will cover up to 10 kilo. This would enable customers to send back several pair at the same time. Alternatively you can take them back to a Charles Clinkard store for an exchange or refund. I hope that this helps for future reference and also hope that the second pair are a good fit and do not need to be returned. With regards, Janice Ruddock

Posted 8 years ago

“Delivery time was fab not so good on communication, returned item at my own cost expecting to exchange onlybto be given a refund without any explanation! Now cannot find my order- dispite a phone call explaining my return prior to posting and being told that an exchange would be no problem”

Helpful Report

Posted 8 years ago

Thank you for your review. I can see that you returned your order to us for an exchange and that we emailed you on the 6th January with the following information. "Thank you for your recent return of which we have received. Unfortunately after checking on the company we are unable to provide the exchange you have requested. I have therefore processed a refund which should be in your account in 4 working days. I apologise for any inconvenience. If you have any queries please do not hesitate to contact me." We can only apologise if you have not received this email and also that one of our customer service could not find your order as it is on our system. We hope that you may find something else that is suitable for your requirements. With regards, Janice Ruddock - customer services

Posted 8 years ago

“They delivered goods in a timely fashion using Royal Mail. This was much improved from previous order using a courier service.”

Helpful Report

Posted 8 years ago

“Having head a bloody awful time trying to order on line on your web site I ended up telephoning which experience was superb.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, I am sorry to hear that you had a problem ordering online, it may be that we were experiencing a very high volume of orders making it difficult for some customers. We are really pleased that you were able to order over the telephone and hope that you were happy with your order once you received it. With regards, Janice Ruddock - customer services

Posted 8 years ago

Charles Clinkard is rated 4.8 based on 50,178 reviews