Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 50,176 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 50,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 18th August 2025

Charles Clinkard 5 star review on 27th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really happy as the return postage cost over £8!”

Helpful Report

Posted 8 years ago

Hello , Thankyou for your review. We are sorry you were disappointed with the returns policy we offer. We have a fantastic free delivery option which we feel benefits customers more however please be assured we have fedback your comments regarding this to be looked at in the future. Returns can be take to a local Charles Clinkard store however I note the nearest one to yourself is around 25 miles away. Collectplus costs £4.09 and you can return up to 10kg for this cost, ideal for larger items and for multiple purchases. Additionally there is a fee at the Post Office, this can vary depending on which service you use. I hope you will return to ourselves in the future and if we can assist with any queries do not hesitate to contact us on 0345 24 17742. We are available 7 days a week and up to 8pm from Mondays to Thursdays. Kind Regards Nicola Tyrrell Customer Services

Posted 8 years ago

“Good choice of girls school shoes..but as there is no free returns I probably unlikely to order from you again, especially if I'm choosing several pairs for choice!”

Helpful Report

Posted 8 years ago

Hello, Thankyou for your review. We are pleased you enjoy the selection of schools shoes offered. With regards to returns, we do offer a free delivery service and do ask our customers to cover the cost of returning these. The options are to return them to a store with the invoice and an exchange or a refund can be processed for you. Collectplus offers a return service for £4.09 which covers 10kg in weight, ideal for multiple pairs and larger items. You can also send back via Royal Mail or additional services offer at your local Post Office for a small fee. We are sorry you are disappointed with the returns policy however please be assured we have passed on your remarks regarding this so we can review this in the future. If we can assist further please call 0345 241 7742. Kind Regards Nicola Tyrrell

Posted 8 years ago

“I ordered two Kangol bags online thinking Charles Clinkard would only stock quality bags. I was appalled at the quality when they arrived. However staff at the Newcastle upon tyne shop could not have been more helpful in refunding my money. So poor for quality but excellent for service in Newcastle”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that you did not like the quality of the Kangol bag. This is a very popular item but not to everybodys taste so we are pleased that you were happy with the help that you got in our Newcastle branch. We hope that you find a bag that is suitable to your requirements. With regards, Janice Ruddock - Customer services.

Posted 8 years ago

“Very fast delivery. Disappointed that the item I wanted wasn't instore as I prefer to try shoes on but the sizing is good. Will look to purchase from them again.”

Helpful Report

Posted 8 years ago

Thank you for your review. If you prefer we can deliver an order to one of our stores for you to try on. If you then find that it is not suitable they can refund the cost of the shoe for you. This may help for a future purchase. With regards Janice Ruddock - customer services.

Posted 8 years ago

“I ordered my son some school shoes and unfortunately the order was duplicated so I was debited twice. The company were great, as soon as I notified them they refunded me the duplicated amount and recalled the duplicate order . However the Vans I purchased split after one wearing. The company immediately sent a returns label and despatched another pair once they received notification from the PO that I was returning the faulty shoes. The company promised to express next day delivery another pair of Vans but unfortunately the PO was not reliable and I received the replacement Vans 5 days later. It does not sound a great experience but the customer service was excellent and the faulty brand and unreliable PO was out of their control.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are really sorry that the delivery of your order let you down, We are really pleased however that you found our customer service to be so helpful and thank you again for taking the time to write and let us know. With regards, Janice Ruddock - customer services

Posted 8 years ago

“Web site worked well and quickly. However to tell me minutes before my parcel was being delivered is useless. I need to know in advance what hour to be at home for delivery, otherwise there is no point in telling me at all. To be told that the hour of delivery is now and the delivery is made at that moment is of no use. I waited in for the parcel for 4 hours then went out for an hour only to have the parcel attempted to be delivered at the moment I left, but more importantly the hour I was told the delivery would be started at the same time as an attempt was made to deliver the parcel. It then took 22 hours for the parcel to reach my PDP pick up point.”

Helpful Report

Posted 8 years ago

Thank you for your comments, we aer pleased to know that our site was easy to manage. We do not have time to respond to all of our reviews but do read them all and thank you again for your comments. With regards, Janice Ruddock - customer services

Posted 8 years ago

“I returned the shoes has the colour was not has stated. I ordered red shoes but they were orange. Very disappointed has I had to pay return postage for a pair of shoes that were not described properly”

Helpful Report

Posted 8 years ago

Dear Valerie Thankyou for your review. I am sorry you were disappointed with the Marco Tozzi shoes and the description of the colour. I have sent a private reply to you regarding this and if we can assist further do not hesitate to contact us. Kind Regards Nicola Tyrrell

Posted 8 years ago

“Order arrived promptly, well packaged.”

Helpful Report

Posted 8 years ago

“Fast delivery”

Helpful Report

Posted 8 years ago

Hello, Thankyou for your feedback. We noticed you have left a three star review. We are unaware of any concerns raised and we would like to make the experience more positive for you. Can you advise if there were any issues we can look into? If you can send an email to sales@clinkard.co.uk or telephone 0345 241 7742 with your advice. We look forward to your reply. Kind Regards Nicola-Customer Services

Posted 8 years ago

“Lovely shoes, but not the ones I ordered. The photo is different from the product (different stitching). Lovely packaging, but not everyone will keep the box which makes it over packaged. Perhaps an option to select whether or not to receive your shoes in a box would help lower waste. Delivery was odd - there is a CC shop near me but that wasn't an option I could select for collection.”

Helpful Report

Posted 8 years ago

Thank you for taking time to leave us some feedback. If you can get in touch with us regarding the product you received we would love to resolve the problem you have experienced. The photographs on our website are of the items we have in stock, so we would like to identify where the difference is. In regards to the packaging, we wouldn't want to remove the box because it is the purpose of the box to protect the shoes in transit - so whilst a lot of people will not want to keep the box, they would want to receive their shoes in the best possible condition. We are committed to streamlining the packaging used though, so I will pass your comments on to see if there's some way around this because I do agree, a lot of people may not want to keep the box the shoes come in and if there's a way to avoid the additional packaging that would help us in our aim. The option to deliver to a Charles Clinkard store is available to you at the checkout when placing your order. Unfortunately the fact it isn't an option once we have dispatched your order to your home address is out of our hands - DPD have their own options to offer as an alternative to home delivery and we can't have one of our stores as an option. We would love to though, so hopefully this will change in the future! Kind regards Sam, Customer Services

Posted 8 years ago

“I ordered some Sketchers deck shoes from you and they arrived very promptly however I have been since told that Sketchers are rather larger than the set size. The shoes I received were too big for me although I did order my correct size. It has cost me £4.09 to return them, with the cost of the shoe that is £61.09 and I am awaiting a size smaller. I am disappointed because a local store now has the said shoe for £50.00.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry to ehar that these shoes were too large for you and have had a look at the reviews on other sites to see what others say. So far we have only come across positive reviews saying that the shoes are very comfortable and nobody has mentioned that they come up large in size. Your comments may help others when they are deciding which shoe and size to buy. With regard to the store near to you having this shoe in at a lower price, we do have a price promise but there are certain criteria that need to be within that promise before we can do this. If you would like to give us a call on 0345 241 7442 we would certainly look into this for you. With regards, Janice Ruddock - customer services

Posted 8 years ago

Thank you for your feedback. Unfortunately brands can fit differently, but on top of that, fit is a very personal thing - so what is suitable for one person may not be suitable for another. It is disappointing to hear that pair of shoes you ordered have been unsuitable for you. We do offer a price match promise - if you get in touch with us on 0345 241 7742 with the details of where you have seen them reduced, we can look into this for you and if eligible, can match our competitor's price. Kind regards Sam, Customer Services

Posted 8 years ago

“Great boots paid via PayPal l had a £6 voucher so used it,however it didn't come off my bill Charles clinkards said it would come off when I submitted the payment but it never did so I felt scammed”

Helpful Report

Posted 8 years ago

Dear Fiona, Thankyou for your review. Its lovely to hear you like the product ordered and with reference to your voucher, an email has been sent via your order for you. If we can help further please do not hesitate to contact us. Kind Regards Nicola Tyrrell-Customer Services

Posted 8 years ago

“Really good customer service”

Helpful Report

Posted 8 years ago

“Cheaper than clarks”

Helpful Report

Posted 8 years ago

“I was contacted by Charles clinkard to let me know that the item I'd ordered was unavailable and that they would refund my money.”

Helpful Report

Posted 8 years ago

Thank you for your review. We do apologise that this happened, sometimes when there is low stock an order may be placed and demand outstrips supply. We do take the item off our website as soon as it is unavailable but on the odd occasion such as this it happened that 2 orders were placed at a similar time. We are truly sorry for your inconvenience and do hope that you will visit our website again and that you might find something that is suitable to your requirements. With regards, Janice Ruddock - customer services

Posted 8 years ago

Thank you for your reply. Unfortunately on rare occasions, if it is a low stock item - as indicated by 'hurry low stock' on the website, demand can outstrip supply and we are in that situation, forced to cancel your order. We are just as disappointed when we have to do this, and make every effort to avoid it - including attempting to source from our stores and directly from the supplier. Thankfully it is rare for this to happen, and I hope with this mind you have not been put off shopping with us again in the future. Kind regards Sam, Customer Services

Posted 8 years ago

“It was easy to place the order which arrived well within the time anticipated. I was able to track the delivery which was left according to my instructions. However, the packaging had to be re-sealed by the delivery company. Also, I had not realised that I would have to pay the return postage for the shoes I did not want. I had ordered 4 different pairs as I did not know how they would fit (they needed to be comfortable), so I only kept one pair. Luckily I was able to return the other three pairs to a Clinkard shop as, unusually, I happened to be near one. Therefore, it is unlikely I will use your on-line facility again.”

Helpful Report

Posted 8 years ago

Dear Carole, Thankyou for your review. Firstly I am sorry to hear the parcel had to be resealed, when we dispatch items, checks are made to ensure the items are safely wrapped and I will be passing on your comments regarding this. Additionally, we offer a free delivery service which we feel benefits customers more and returns can be made via your local store, via the Post Office or Collectplus offers a good value returns service which is £4.09 for 10kg-useful for multiple items or larger boxes. I hope you will consider using the online facility again as its a very popular choice with our customers. If we can assist further please do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 8 years ago

“I had to phone to check order ..”

Helpful Report

Posted 8 years ago

Hello, Thankyou for your review. I apologise you had to contact us regarding your order. The notes advise that this was rectified for you and your item was dispatched. If we can assist further then please do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 8 years ago

“Very happy with this product”

Helpful Report

Posted 8 years ago

Hello Thankyou for your review. We note that you have left a three star review with reference to your recent order however your comments are positive. Is there anything that we could do better? If you can let us know by either calling 0345 241 7742 or sending an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Service

Posted 8 years ago

“Customer service excellent. Easy return and they sent me a returns label. The shoes I ordered were called antique silver. They were actually a bronze colour. Just call them bronze rather that than a fancy name. I wanted silver not bronze.”

Helpful Report

Posted 8 years ago

Hello Amanda Thankyou for your review. The description we receive for the sandals is directly from Gabor and the antique silver is a burnished colour rather than a silver. I am sorry this caused confusion and please be assured we have fedback your comments to the manufacturer of the sandal you purchased. I hope you will continue to place orders via Charles Clinkard and if we can assist further please call 0345 241 7742 or send an email to sales@charlesclinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 8 years ago

“Shoes were gorgeous sadly after just a few hours wear the gold has rubbed off leaving very noticeable bare patches and this is a one year old wearing them in doors and not walking yet. Very disappointed 😒”

Helpful Report

Posted 8 years ago

Hi Karen, Thank you for your review. We are sorry to hear about the problem with your shoes. We pride ourselves on the quality of the shoes we sell online and it sounds to us like the pair you have received are not living up to that standard. We don’t want you to keep a pair of shoes that you’re not happy with – and we want your daughter to be in a pair of shoes that lasts! We will give you a call in order to organise getting the shoes back off you and a refund or exchange. Regards Patricia Stanton/Customer Services

Posted 8 years ago

Charles Clinkard is rated 4.8 based on 50,176 reviews