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Charles Clinkard Reviews

4.8 Rating 51,761 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,034
 Metrics Info
4.8
Based on 51,761 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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R
Verified Buyer
“Your shop in Chichester contains excellent products that we have purchased over a period of time. Shoes are displayed attractively and the care and help of your staff is superb.”
Helpful Report
Posted 7 months ago
H
Verified Buyer
“Staff is very knowledgeable of all you goods. Helpful and pleasant.”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“Ordered some sandals. There was a slight issue with them so I phoned the Chichester store as its clise to home and a solution was found. Fantastic service.”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“Just love my Yellow ESPADRILLES FIT PERCECT Delivery quick great all round”
Helpful Report
Posted 7 months ago
N
Verified Buyer
“You are just brilliant! Every time I come there is always something nice and tempting… Practically all my footwear are from your shop. Very good quality! The staff is helpful and lovely, too. And very convenient free delivery in case there no my size! I love you!”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“Very disappointed you were out of stock on a shoe size smaller when I had to send a pair back as too big they were my normal size. And you are out of stock on a lot of shoes. I like your shoes and would love to buy a pair that fitted.”
Helpful Report
Posted 7 months ago
Thank you for your review. I’m really sorry to hear that we were unable to fulfil your exchange request due to the size being out of stock. We strive to offer a wide range of products but I understand how disappointing it can be when your preferred size isn’t available. You can sign up for email alerts so if this shoe is available to order in future you will be notified. But if you need assistance finding a suitable alternative, please do not hesitate to contact our Customer Service Team. We are available 7 days a week. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Reviewer
“Excellent customer service - delivered by Jennifer Todd”
Helpful Report
Posted 7 months ago
Mrs
Verified Buyer
“Very pleased with Reiker trainers they are very comfortable and nice to look at the parcel arrived safely and on time”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“Ladies sandals (Rieker Sphere) ordered on line as size not available in store Sandals are in such poor condition and quality they have to be returned If any quality control procedures are in place they did not work in this case Have a number of Clinkard shoes so will be seeking a replacement Very disappointed”
Helpful Report
Posted 7 months ago
Thank you for your review. I am very sorry to hear that the sandals you received did not the meet the high standards our customers come to expect. Please know that we have quality control procedures in place, and your feedback has been passed along to our Warehouse Manager to see how this was not picked up before dispatching. I can't see you have contacted us prior but we hope to resolve this for you swiftly. Our Customer Service Team will be in touch to assist with a returns label and replacement. Kind regards, Hannah, Customer Services
Posted 7 months ago
Mrs
Verified Buyer
“Brilliant service as usual”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I have bought shoes before and always had excellent service,as I did this time. Thank you”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“I always expect and receive 1st Class service from Charles Clinkard. The shoes I liked were not available in store. They were sent to my home and delivered in a short time - and no charge for P&P.”
Helpful Report
Posted 7 months ago
Mr
Verified Buyer
“The most comfortable slippers I ever wore would buy again”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“Really good service from Charles Clinkard. I’ve ordered from them before and have been very pleased with the shoes I’ve ordered and the quick delivery.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Lovely sandals which arrived quickly. Great service with information supplied about the delivery.”
Helpful Report
Posted 7 months ago
B
Verified Buyer
“Very impressed with your customer service. The young man I spoke to on the phone was very helpful and informative and dealt with my order very quickly. Thank you for your help”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“Good service”
Helpful Report
Posted 7 months ago
K
Verified Buyer
“Pretty much pleased overall 👍”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“First class service,nothing was a problem.”
Helpful Report
Posted 7 months ago
T
Verified Buyer
“Bought slippers online at my wife’s recommendation. The slippers looked well, the size was correct, but when I tried them on, the stitched edge over the top of the foot dug in to the area between my instep and my toes. I tried them for half an hour, but they were not at all comfortable. I then tried to ease the discomfort with shoe trees, this didn’t make any difference, they still dug into to the top of my feet, however the shoe trees made them a little bit wider, as such they were loose. I feel like I wasted my money and time. They looked nice, but were too uncomfortable to wear.”
Helpful Report
Posted 7 months ago
Thank you for your review. We are sorry to hear that your slippers did not fit and that you found them uncomfortable. We do offer a full year to return any item so long as unworn, and have a customer service department which is open 7 days a week, we would have advised for you to return them for a full refund. . Unfortunately as the slippers have been modified by stretching, we will be unable to accept them back. We are sorry that on this occasion you feel as though you have wasted your money and your time. Maybe they will be more comfortable with a sock or add a foam insole? We do hope that you manage to get some wear out of them. I am sorry that I could not be of more help to you on this occasion. Kind regards, Janice - customer services
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 51,761 reviews
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