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Charles Clinkard Reviews

4.8 Rating 51,762 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,035
 Metrics Info
4.8
Based on 51,762 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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T
Verified Buyer
“Bought slippers online at my wife’s recommendation. The slippers looked well, the size was correct, but when I tried them on, the stitched edge over the top of the foot dug in to the area between my instep and my toes. I tried them for half an hour, but they were not at all comfortable. I then tried to ease the discomfort with shoe trees, this didn’t make any difference, they still dug into to the top of my feet, however the shoe trees made them a little bit wider, as such they were loose. I feel like I wasted my money and time. They looked nice, but were too uncomfortable to wear.”
Helpful Report
Posted 7 months ago
Thank you for your review. We are sorry to hear that your slippers did not fit and that you found them uncomfortable. We do offer a full year to return any item so long as unworn, and have a customer service department which is open 7 days a week, we would have advised for you to return them for a full refund. . Unfortunately as the slippers have been modified by stretching, we will be unable to accept them back. We are sorry that on this occasion you feel as though you have wasted your money and your time. Maybe they will be more comfortable with a sock or add a foam insole? We do hope that you manage to get some wear out of them. I am sorry that I could not be of more help to you on this occasion. Kind regards, Janice - customer services
Posted 7 months ago
S
Verified Buyer
“Good service, product arrived on time and package very secure. will use again.”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“Charles Clinkard is a reliable supplier of real quality footwear. I know buying from this retailer I'm guaranteed long lasting comfortable footwear. I love my new sandals, pricy but an investment. Buy cheap and buy twice is my motto. Delivery was swift and the parcel was well packed and well presented.”
Helpful Report
Posted 7 months ago
R
Verified Buyer
“Very quick service. Had my shoes within four days.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Fast ordering, dispatch & delivery to my local Cribb's Causeway store. Good quality sandals and efficient, helpful staff when I collected my order.”
Helpful Report
Posted 7 months ago
F
Verified Buyer
“Superb selection and delivery. A pleasure, as always, to order from Charles Clinkard. Thank you so much.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Delighted with my order fast delivery many thanks”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“The service I received was excellent, through from ordering to receiving. Unfortunately the item was not wide enough but they were very fast in notifying me they had eeived the returned item. Could not fault it.”
Helpful Report
Posted 7 months ago
S
Verified Buyer
“Great service. Ordered easily online and my shoes were delivered promptly. I was notified of when they would arrive. The shoes are lovely and comfortable. Very happy 😊”
Helpful Report
Posted 7 months ago
A
Verified Reviewer
“Very good help from Joshua at Northalleron. Selected two pairs I was interested in but one was a questionable fit as not in stock in my size. Joshua said take them and try them at home and pointed out the excellent return policy if I was not happy with the shoes. I will be returning them but hoping to find the right size. A really good shopping experience.”
Helpful Report
Posted 7 months ago
P
Verified Buyer
“Always excellent and prompt service”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I called last week to ask for a prepaid returns label as the espadrilles I received are not a matching pair - the colour and texture do not match and in my opinion not wearable Further to a prepaid returns label, p&p on my order should also be refunded”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave us a review. I'm sorry to hear that the espadrilles were not up to our usual high standards and I understand how disappointing this is. Please be assured, we will process a refund for the item upon receipt of your return. As you opted for our free standard delivery service there were no additional charges and when you use the label to post your return to us, there will also be no postage to pay. Once your refund has been issued, we will notify you. In the meantime, if you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 7 months ago
J
Verified Buyer
“No problems at all”
Helpful Report
Posted 7 months ago
Mrs
Verified Buyer
“Absolutely thrilled with the service from Charles Clinkard. I have bought many pairs of shoes from you and have never been disappointed.”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“I needed some shoes for holiday in Sicily 20 days later. The style I liked wasn’t in stock in my size. They ordered a pair on Thursday, which was delivered to my home on Tuesday after bank holiday Monday. Result - happy customer.”
Helpful Report
Posted 7 months ago
H
Verified Buyer
“perfect - quick delivery of what i ordered - and i was very pleased with my choice, liked them in store but you only had the cream, waited and ordered the white from home and Charles Clinkard didn't disappoint !”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“Not impressed. Box was ripped and the trainers looked as if they had been worn. The laces weren’t even in tact! Very poor. As they were only for work, I couldn’t be bothered with all the hassle of returning them. I won’t be buying from you again.”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave us your feedback. I'm truly sorry to hear about the condition in which your trainers arrived. This is not the standard we aim to uphold, and I appreciate you bringing this to our attention so we can pass this on to the Warehouse Manager. I understand arranging to return online orders can be an inconvenience, but our Customer Service Team are more than happy to help if you have received faulty items. We can be reached 7 days a week by phone, email and live chat service on our website. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Buyer
“First time I have shopped online with Charles Clinkard. Easy to navigate the website and ordering was easy. Excellent delivery time. Time will tell how good the shoes are!”
Helpful Report
Posted 7 months ago
Y
Verified Buyer
“Order arrived on time.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Polite and efficient service.”
Helpful Report
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 51,762 reviews
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