Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 49,826 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,763
 Metrics Info
4.8
Based on 49,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Walter
Verified Buyer
“Sorry but these boots are lovely but they are too big. I am a size 4 and all my other Joseph Seibel boots are size 4 but with these I could get my hand down the back of my heel. I couldn’t wear them like that, so will have to return them.”
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We appreciate your feedback regarding the style as this will help other customers decide whether to purchase this item. If further assistance is required do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 5 years ago
J Longmuir
Verified Buyer
“They didn’t, delivery took too long, then they missed out one pair of boots which was promised to be delivered the next day, didn’t arrive had to call back again they delivered the following day, not good service”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Firstly please accept our apologies for the confusion you encountered during the delivery of your order. We are disappointed your items were not in the one package and also that you had to make an additional call to ensure your request was followed up. Please be assured this is a rare occurence and we hope you will take the chance and return to us again in the future. We have raised your comments with the team who took care of your order and if we can offer further assistance do not hesitate to contact us, Kind Regards Nicola Waller-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“It didn’t, it took too long to arrive and I paid for express. Only to find I have to pay to return it as too big, I was going to get a smaller pair, but if their still not right it’s going to cost again to send back???? It’s shoes so their heavy. Who charges returns nowadays from a good company ???!!! No one”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Express delivery is dispatched within 3 working days and does not count the weekend. We have checked your order received on the 31st January 2020, the item was dispatched on the Saturday 1st February 2020 with DPD arriving on the Monday. The order was within the timeframes for Express delivery and we are sorry you were disappointed with this. We offer next Day service as long as the order is placed before 5pm on a working day. This service is £5.99 and is available on selected products in our warehouse. With regards to returns, we do ask customers to pay towards the cost of sending back their order. Our returns policy is shown below https://www.charlesclinkard.co.uk/returns-i17 You can also return the items to a Charles Clinkard store and the link to find your nearest is: https://www.charlesclinkard.co.uk/map We are unable to comment on other companies policies regarding returns as its down to their individual terms and conditions. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Good service and shoes arrived within 24 hours. Thank you very much”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We are delighted with your comments and wonder if there is anything we can do to improve the rating given? If you have any queries we can help with please call 0345 241 7742, we are open 7 days a week and as late as 8pm Monday through to Thursdays, Kind Regards Nicola
Posted 5 years ago
Anonymous
Verified Buyer
“Stylish and classy, but don't fit well on my foot, around my foot arch, too loose. Also I have found the same pair, much cheaper through a different supplier, so have returned them.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry you found the style unsuitable and look forward to receiving your return. We do offer price match service and I have included the details below for you which may become useful in the future: https://www.charlesclinkard.co.uk/price-match-promise-i282 If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Product I ordered was a sale item, but I was disappointed that the item I received had damaged packaging. I haven’t returned the item as it was only the box, the items were fine, but had I purchased in store myself I would have queried whether there was further discount as the box was damaged in a couple of places.”
Helpful Report
Posted 5 years ago
Thankyou for your review. The box is there to offer protection to your items and on this occasion it appears it has done this during the transit of your order. We note this was for a shoe care kit and are sorry for the disappointment this has caused, more care should have been taken to protect this item and fully understand your frustration and have contacted you seperate to offer a resolution. We hope this will not deter you from returning to us again in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“There was a lack of seating in children’s area which made it hard for staff to get through,although staff were very helpful and patient. I thought the tv was a good idea but not the balloons as little children can be a bit rough with them”
Helpful Report
Posted 5 years ago
Thank you for your review. Please can you let us know which shop that you visited by emailing us on sales@clinkard.co.uk This will allow us to take a look at the seating arrangements and also to improve our service within the store. Thank you for your comments, we do hope that we can make some changes that can improve customer experience. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
J Holmes
Verified Buyer
“I have given a 3 star rating, so why would you think the visit made me happy? I appreciate that retailing is difficult. In the last 6 months both my wife and I think the quality of the the shoes and the customer service has declined. It is now sadly just another shoe shop.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sincerely sorry to hear that you have not had a good experience with Charles Clinkard shoes. We pride ourselves on our Customer service and would very much like to hear of why you feel that the service that you have was not up to standard. If you could email us at sales@clinkard.co.uk with the name of the store, we can possibly arrange in house training as we are disappointed that you feel that our customer service is not as good as it should be. Thank you for your comments, this is the only way we find out if there are areas where we can improve. We do hope that you will contact us and look forward to being able to improve our service. Kind regards, Janice Ruddock Customer service
Posted 5 years ago
Anonymous
Verified Buyer
“Goods arrived quickly”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the delivery of your order and hope you like your new purchase. We hope you choose to shop with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Order received promptly however unfortunately there was a mark on boot. I had to contact your service email team to resolve. Offered return or 10% off which was arranged.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are delighted to hear our Customer Services Team were able to assist you with your query and are genuinely sorry for the mark on the boots. Items are checked prior to dispatch and this mark was overlooked. We hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I'm sending the shoes back they were all marked. Very disappointed as it is costing me £4.49 to send tge fsulty item back. I will never use your site again”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We source stock from our warehouse and our stores, they may have been tried on or on a display but they quality of the item should be as expected. We are disappointed to hear your pair are marked. We have sent you a seperate email regarding the return of these items and look forward to hearing back from you. We hope we can restore your faith in shopping online with us. Kind Regards Nicola-Customer Services
Posted 5 years ago
S Myers
Verified Buyer
“Prompt delivery and efficient telephone service”
Helpful Report
Posted 5 years ago
Thank you for your review. We are really pleased to hear that you are happy with our service and hope that you will visit us again in the future. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered boots, received clogs in boot box, disappointing The boots have been replaced, and I’ve had to send the clogs back, very inconvenient, especially on high price goods. Have used before and service has been great”
Helpful Report
Posted 5 years ago
Thank you for your review. We apologise sincerely for our error and although disappointed that you were inconvenienced, also glad to hear that we were able to correct this for you. We have had extra staff to cover our Christmas rush and unfortunately although we like to check every order is correct, this did not happen on this occasion. We do hope that this will not put you off ordering from us again in the future. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
D Padgett
Verified Buyer
“On line service is good. delivery etc No problem. BUT MAJOR ISSUE - Staff in shops (Northallerton) need much better training. My size was out of stock in the shop but I found it on your website afterwards. Staff made no attempt to check they could get it for me, whilst i was in the shop. I consider this to be very poor customer service. You are lucky I checked your website first, not someone else's”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We are delighted our ordering process was smooth and efficent, we will ensure all teams involved in processing your order are updated. With regards to the store feedback, we have contacted the Manager of the store and are sorry your experience was not up to the standard you would expect. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The boots were a size 8 they were more like a size 6 I don’t understand why you do not put prepaid return label is like most companies do. As part of a long distance selling, it cost me over £5 to look at a pair of boots. If I was in the shop I would know it did not fit and it wouldn’t cost me anything. For the reasons above I will not be shopping with this company again. Very disappointed”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review, As size is personal and many factors can affect fit there is no guarantee a product will be suitable. Brands can also vary in size conversion and the best way to check if something fits is by trying them on. We are disappointed to hear this particular item was not suitable. We offer free standard UK delivery with no minimum spend however do ask customers to pay towards the return and the details of our this is included within the terms and conditions on the website You can of course find the details regarding this here: https://www.charlesclinkard.co.uk/returns-i17 We ask all customers to review our service as this helps to reflect the different experiences our customers have and we are sorry on this occasion you were disappointed. If we can offer further assistance do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Easy to use website and quick delivery.”
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave your review. We are pleased to hear that you found our website easy to use and look forward to seeing you again in the future. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
S Teevan
Verified Buyer
“Boots are great but sending a pair back for a different size was disappointing when I had to pay for postage myself.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear the initial size was unsuitable. We hope you have now been able to get the size you require. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The Boots are fab but the delivery was dreadfull . Mrs Stevenson”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with your purchase. With regards to the delivery, we would like to thoroughly apologise for the problems you had when receiving your parcel from DPD. Your comments will be passed onto the courier to avoid this happening in the future. We hope you choose to shop with us in the future, and if so, please contact us with your order number and we can request for your parcel to be delivered via Royal Mail instead. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Competitive price of product and telephone ordering efficient and friendly.”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We are delighted wiht your feedback and will ensure our Customer Services Team who took care of your order are updated. If there is anyway we can improve the rating you gave please do drop us a line at sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with the service received and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Internet shopping didn't vist store”
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review. We hope that you are happy with your purchase and hope to see you online shopping with us again in the future. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,826 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request