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Charles Clinkard Reviews

4.8 Rating 49,054 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,836
 Metrics Info
4.8
Based on 49,054 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“You emailed me to tell me that a pair of Gabor shoes that I had been waiting for had come in. I ordered them immediately . When they arrived they were not the pair that I had ordered but a different pair that had been put in the box of the ones that I had ordered. Although your customer service department was helpful it spoilt my first shopping experience with you .”
Helpful Report
Posted 7 years ago
Thank you for your review. We are really sorry that this has happened and you have received an incorrect item. With it being in the correct box it has slipped through the net here and we apologise for your disappointment and to hear that your shopping experience was spoiled. W do hope that you will visit our site again for us to show you what a good service we usually offer. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“I was disappointed that the Gabor ankle boots I ordered in size 6.5 were so very small. I usually find this size an exact fit. I then found that as I am nowhere near a Charles Clinkard store I had to pay to return the shoes. Not a happy shopping experience.”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. The Gabor Connected are a standard width fitting boot, it may be this particular style was not suitable for you. As we offer a free delivery service to our customers, we do ask for the returns cost to be covered. This can cost via Royal Mail depending on the service used a few pounds, or you can use Collect plus-this is ideal for larger items or multiple pairs as its £4.09 for up to 10KG in weight. We are sorry you were disappointed with the items and if we can assist with further queries do not hesitate to get in touch. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
H Foster
Verified Buyer
“The shoes arrived with the box badly damaged! Their was a minor flaw in the leather of one of the shoes, rather than return I decided to keep them but I'm afraid the experience left a lot to desire. DPD were perhaps to blame, I don't know. I will not be sending for any more shoes, I will prefer to go to your shop in future!”
Helpful Report
Posted 8 years ago
C Davidson
Verified Buyer
“Delivery completely messed up. Could not find address. Many delays and finally when delivered to local shopper for collection it was the wrong parcel so I refused to take it.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are genuinely sorry to hear that you have had this inconvenience with regards to your delivery. DPD have confirmed to us that your parcel is on the way back to us and a refund has been issed to you. We are curious to see what comes back, from your comments it looks as though we may get something that we are not expecting. Please accept our apologies and if you wish to re order you can request a delivery from Royal Mail if you prefer. With regards, Janice Ruddock
Posted 8 years ago
Anonymous
Verified Buyer
“I was disappointed by my last delivery. Although the shoes themselves seemed sound the white soles were dirty and had obviously been worn outside. Past experience excellent!”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your feedback. Items are sourced from our warehouse and additionally from the stores, we cannot guarantee they have not been tried on or on display however it should not impact on the quality of your shoes, I am sorry you received a pair of poor quality. I have contacted you via your order to discuss this further. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Color was wrong and not the color I ordered. And it happen two times out of two orders! In the first order the size was also different from what was placed. Very weird processing of orders...”
Helpful Report
Posted 8 years ago
Dear Marina, Thankyou for your review. Please accept our apologies for the concerns raised. I have contacted you via your order. Kind Regards Nicola Tyrrell-Customer Services
Posted 8 years ago
Thank you for your review. We are sorry to ehar that you have had a problem with regard to the colour of the shoes that you have ordered. If you would like to give us a call on 0345 241 7742 or email us at sales@clinkard.co.uk we will be able to discuss this with you. I hope that this helps. With regards, Janice Ruddock - customer services
Posted 8 years ago
D Darrington
Verified Buyer
“Rearranged delivery to pick up at my nearest.Matalan store but my order was not there!”
Helpful Report
Posted 8 years ago
Hello Dee, Thankyou for your feedback. Your item was redirected to Matalan store on the 9th April 2017 and arrived in store on the 12th April. The courier have advised there was a delay and are sincerely sorry for the inconvenience. I hope the items are just what you were looking for and if we can assist further do not hesitate to contact us. Please accept our apologies. Kind Regards Nicola Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I was emailed to say delivery would be on Monday 10 April and I would receive another email to give me a delivery slot. This did not arrive. I waited in all day, but no delivery. I contacted your customer services who told me the problem was because I hadn't given a mobile phone contact number. I don't use a mobile. Your customer services representative then contacted the courier to confirm delivery would be next day and gave me a number also to contact. On contacting the courier the next day they couldn't trace the parcel at first, then told me I was contacting the wrong depot and I should telephone Letchworth and gave me the number. I contacted Letchworth, who again couldn't trace the parcel at first. It was then found and I was told it hadn't been delivered into their depot until the day before, i.e. the day I was told I would get delivery. I later received an email with a time slot. This is the first time I have purchase online with you, it will probably be the last.”
Helpful Report
Posted 8 years ago
Dear Monica, Thankyou for your review. Its disappointing that you had a negative experience with your recent order. I have contacted you via your order with regards to this and sincerely apologise for the inconvenience. Kind Regards Nicola Tyrrell-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“shoe colour did not match the picture or description”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. Naturally, I am disappointed to hear you were disappointed with your recent purchase. The antique silver is a tarnished colour and on viewing the image on the website, I can fully appreciate how this would cause confusion. I have contacted you via your order to resolve your concerns and look forward to assisting you further. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I was informed of the dispatch date, but did not get confirmation that my parcel had arrived at the collection point. When I went to collect, the assistant would not allow me to take my parcel, as I did not have the 'Barcode'. After e-mailing you, I was given the code, but at the store they said it was incorrect! After explaining that it is my parcel, they reluctantly let me take my shoes. It was so embarrassing! I would never order from you again.”
Helpful Report
Posted 8 years ago
Dear Anne, Thankyou for your review. We are sorry to hear you were unhappy with your recent order. With thousands of parcel stores across the UK, CollectPlus is a convenient and easy to use parcel delivery and returns service. Selecting this service for your parcel delivery allows you the convenience of being able to pick your parcel up at a time convenient to you. Collectplus email/text a collection code across to the customer which is around 7 characters and this enables the store who have your parcel to release this. Charles Clinkard are not provided with this reference and are only give the tracking number which allows us to see if your parcel is in store. I have been unable to track down your original email enquiry and apologise the wrong reference number was given and can fully appreciate how uncomfortable the scenario would be for you and hope you will give us the opportunity to restore your faith in ourselves. We do offer alternative options of delivery either via Royal Mail Tracked or Interlink who can offer a time slot and also place your parcel in a safe place. Please do not hesitate to contact us with additional queries and again we hope you will shop with us again. Kind Regards Nicola-Customer Services
Posted 8 years ago
Thank you for taking the time to leave a review. I am sorry to hear about the problem you had collecting your parcel. This was a technical problem that Collect+ were experiencing rather than us, but I can appreciate their delivery service can reflect badly on us, and we will take on board all your comments and pass them over to our team who deals with Collect+. I am sorry to hear you will not shop with us again as a result of this incident and I do hope we can one day change your mind, and in the course of doing so, restore your confidence in Charles Clinkard. Kind regards Sam, Customer Services
Posted 8 years ago
L Newsham
Verified Buyer
“Slippers I ordered for my mum for mothers day arrived in time, the only problem was they were two different slippers! Couldn't believe it. And we're talking £45 a pair slippers here. Customer services were great about the return but as they didn't have any more in stock I couldn't get another pair”
Helpful Report
Posted 8 years ago
Dear Lisa, Thankyou for your review. We sincerely apologise for the recent inconvenience that was caused by your recent order. Items are checked prior to dispatch however on this occasion this was clearly overlooked and we have fedback this information to ensure something like this does not occur again. I am also sorry we could not supply another pair of the slippers for you. If we can assist further do not hesitate to get in touch via 0345 241 7742 or sending an email to sales@clinkard.co.uk. I hope you will order via Charles Clinkard again and give us the opportunity to restore your faith in our company. Kind Regards Nicola-Customer Services
Posted 8 years ago
Thank you for your review, Lisa. We're as disappointed as you are, regarding the condition you received your slippers. We have a rigorous quality checking procedure, which should prevent your experience from arising, so we will be fully investigating how your pair slipped through the net. I am glad we were able to organise the return, but sorry we couldn't get another pair to you. I hope we can restore your confidence next time you're shopping online with us. Kind regards Sam, Customer Services
Posted 8 years ago
P Smith
Verified Buyer
“When I received my shoes I noted they looked as if they had been worn before. The soles were marked and the leather was creased on top. I immediately contacted yourselves and sent photographs of the said item. I have still not heard anything from your customer care department and the problem is I needed these shoes for a trip this weekend.”
Helpful Report
Posted 8 years ago
Dear Patricia, Thankyou for your review. I am sorry the shoes you received were creased. We do advise customers that we source stock from our stores as well as our main warehouse and we cannot guarantee the items have not been tried on however this should not compromise the quality of the item. We replied to your recent email regarding the above and I have sent you a further reply to this in order to resolve this query for you. If we can assist further with any queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Paid to much for the shoes.”
Helpful Report
Posted 8 years ago
Dear Mark, Thankyou for your review. I am sorry you were disappointed with your recent order. My colleague issued a refund for you back to your payment method to cover the difference charged with regards to the shoes. Please do not hesitate to contact us further with any additional queries and again we are sorry for any inconvenience. Kind Regards Nicola -Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes that were sent were different in colour One lighter than other”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for the recent order placed, items are checked prior to dispatch for quality and this was overlooked. On checking the details of your order, I have noted we sent a label to cover the return of your Sandals and additionally a full refund has now been issued back to payment method used. I am sorry you were disappointed and hope you will give Charles Clinkard the opportunity to restore your faith in ourselves. Kind Regards Nicola Tyrrell
Posted 8 years ago
Anonymous
Verified Buyer
“quality & delivery”
Helpful Report
Posted 8 years ago
Thank you for taking the time to leave us a review. We are sorry that you were unhappy with your order. I have also replied to you on the previous review that you left and we hope that if you are unhappy with your order that you will contact us. We do accept returns for up to 35 days on unworn items if you wish to do so. With regards, Janice Ruddock
Posted 8 years ago
Anonymous
Verified Buyer
“I bought two pairs of boots, not knowing which would fit; neither did - which was fine. I had to send back both pairs. I could not fit them into the bag in which they had arrived. There was one form to cover both pairs, so I did not wish to send them separately, in case you did not understand to whom they belonged - so I had to post them together. Firstly I had to join together the two boxes, to make them secure within the wrapping; this could only be done with string as sellotape would spoil the boxes for the next customer. So I found some string and tied them together. I thought I could use the bag to wrap them but felt it was not secure enough, so I decided to wrap them in brown paper first. My brown paper roll was insufficient to wrap them completely so I had to wrap them first one way, then the other. I then wrapped them with the plastic bag in which they came. Altogether, this took about three-quarters of an hour. I then drove to the post office and gave the parcel to the clerk. She said the price would be £14+ or £16+, depending on first or second class. I thought that rather expensive - as did she - so she suggested I take them home and re-wrap them, in which case the charge would be approximately £3 per parcel. I had neither the energy nor enthusiasm to drive all the way home to spend another hour re-wrapping. Needless to say I found the whole experience somewhat disappointing. Free postage would have been good; a form for each pair of boots would have been sensible; two return labels would have made all difference. Do you not agree? Thank you for this opportunity to express my thoughts.”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking the time to write a review. You can purchase on our website a collect+ label for £4.09 that will cover up to 10 kilo of returns, this would have allowed you to post both pair together for this low cost. We cannot actually see what you have paid as the detail has scrambled in the information in your review. We do send out all orders free of charge as we feel that this benefits all customers and not just those who wish to return an item. You can if you have one near to you also return your order to a Charles Clinkard store. You can send your order back using a strong black bin bag to wrap them if you wish, this would allow lots of coverage for the parcel and also be quick and easy to do. We are sorry that you have complications when you were wrapping your return. I must say thank you to you for not using sellotape on the boxes as this does indeed spoil the boxes. We hope that this information will help for future orders and also that your experience will help others who are placing orders and may need to return more than one larger item to us. With regards, Janice Ruddock - customer services
Posted 8 years ago
Anonymous
Verified Buyer
“Paid for express delivery on the Thursday didn't receive item untill Tuesday evening that isn't express”
Helpful Report
Posted 8 years ago
Hi, Thank you for your review. Our free standard delivery is dispatched in 2 to 5 working days. Our express delivery is dispatched in 1 to 3 working days. Our next day delivery is overnight if ordered before 4pm. If you ordered on Thursday evening, the 3rd working day is Monday and therefore delivered on Tuesday. I am sorry that you do not feel that this is an express delivery, we do try to get everything out as soon as we can, but sometimes as on this occasion, we did not have stock left in our warehouse and up to 3 working days to dispatch allowed us the time that we needed to have a pair sent in from one of our shops. Hopefully any future orders that you make may be a little quicker for you. With regards, Janice Ruddock - customer services.
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes were labelled 42/ 8 on box but were sold as size nine”
Helpful Report
Posted 8 years ago
Thank you for your review. As a general rule in ladies shoes an EU 40 is a UK 7, an EU 41 is a UK 8 and an EU 42 is a UK 9. This is also what online guides recommend. Some EU companies will put a 42/8 on but it will still be a 42 and as such if you are used to wearing a 42 then this should be the correct size. We are sorry that if on this occasion you found the 42 to be too small, I can see from your order that you have returned these for a refund. We do hope that you have found something that is suitable for your requirements and apologise once again for your disappointment. With regards, Janice Ruddock - Customer services
Posted 8 years ago
J Williams
Verified Buyer
“Ordered my daughter a pair of boots on a Wednesday the order was cancelled due to lack of stock the following day, I rang to order a different pair. I then cancelled the second order 10 minutes later as I realised the boots weren't leather (my mistake) I was told the order was cancelled and no payment would be taken this was on a Thursday. I then ordered a third time on the Thursday, this order arrived on the Monday a really lovely high quality pair of boots, well packaged no complaints at all. Monday evening I began receiving emails telling me that my order had been dispatched for the cancelled order I ring to query this, only to find the women in the Thursday did not cancel the order payment was taken from my bank luckily I'm not in a position where this may well have sent me overdrawn as some people may have been, I explained I could prove I cancelled the order within ten minutes as I still have a screen shot of the live chat I was then told they would put a stop on the order leaving the warehouse and hopefully that would be enough. I received email and text alerts all day on the Tuesday telling me parcel was on its way I again rang to check and said I will not pay to return this item the best they could advise was just don't accept the parcel! I work all day mon-fri if they had left this with a neighbour I would have had to return it. I have no idea if they attempted to deliver or not as I've heard nothing else from them but had my refund. Lovely items that do arrive good quality just really let down my poor customer services.”
Helpful Report
Posted 8 years ago
Hello Jenna, Thank you for taking the time to leave a review. I am really sorry to hear of the experience that you have had and can confirm that the order that you cancelled was sent out to you. Unfortunately when you were on chat the request that you made to cancel the order was not carried out and we are genuinely sorry that this happened. Once you had been in touch we were able to issue a full refund as you are aware and we did stop the delivery. We strive to offer the best customer service that we can and we are disappointed that we let you down on this occasion. We are very pleased to hear that you liked the boots that you did want and hope that you will continue to shop with us in the future. With regards, Janice Ruddock - Customer services
Posted 8 years ago
G Phillips
Verified Buyer
“The shoes were a different shade - one was red, the other pink. One had obviously been on display and the other kept in the box. No one checked to make sure they were identical shades and I had to send them back. You don't get the lowest grade because you sent me a pre-paid label for the return of this faulty item.”
Helpful Report
Posted 8 years ago
Hello Gwenda, Thank you for your review. We are genuinely sorry that you were send shoes where one had been on display and faded. These as you rightly say should have been checked and not sent out to you like this. Please be advised that we have asked our dispatch team to be more vigilant so that others do not have the same disappointment as you. We do hope that you will shop with us again in the future where we can restore your faith in Charles Clinkard shoes. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 49,054 reviews
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