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Charles Clinkard Reviews

4.8 Rating 49,778 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,691
 Metrics Info
4.8
Based on 49,778 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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C Bousfield
Verified Buyer
“When my sandals were delivered the strap on one shoe was half torn away. I had ordered them for a special event and so I glued and sewed the strap back on, but really I should have returned them - very disappointed.”
Helpful Report
Posted 7 years ago
Dear Christine, Thankyou for your review. We are sorry your sandals did not arrive in the condition you would expect and have sent you a seperate email regarding this. Items are checked prior to dispatch and we are very disappointed you received this pair. If we can help any further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Pirie
Verified Buyer
“we didnt get the said pens with the childres shoes very upset little girl”
Helpful Report
Posted 7 years ago
Thank you for your review. I am really sorry to hear that your liitle girl was upset. I have posted her some pens today and they will be with you within the next few days. Please tell her that we are sorry. With regards, Janice Ruddock - customer services.
Posted 7 years ago
A JOHNSTON
Verified Buyer
“My first visit with mother in wheel chair member of staff did not want to help us my second visit member of staff ordered some shoes for me. However the first assistant lacked customer care or product knowledge disappointed.”
Helpful Report
Posted 7 years ago
Dear Ann Thankyou for your feedback. We are very disappointed to hear of your initial experience in store, we pride ourselves on providing excellent customer service as well as product knowledge and we are sorry for this. Please be assured we have spoken to the store in question with regards to your feedback and this will be looked into. If you need further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
T Kettle
Verified Buyer
“Not enough communication on delivery date”
Helpful Report
Posted 7 years ago
Dear Theresa, Thankyou for your review. We are sorry you were disappointed with the delivery service on your recent order. Standard delivery is free and we dispatch within 5 working days and we set out your item on the 4th day. We cannot advise exactly when your item will be with you however an email/text is sent to the customer to let them know when the parcel has been dispatched. Your order was sent via Interlink who send a text to customers who attach a mobile number to their order and this also gives a one hour time slot. They also leave items in a safe place for the customer which is ideal as it saves you waiting in all day for a parcel. Please be assured we have taken on board your comments regarding this and if you have any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
G Shire
Verified Buyer
“Ordered 2 pairs of shoes for my son. Only one arrived. The other pair was on the order but had been crossed out. I wasn't informed that they were unable to fulfill my order until I saw the crossed out delivery note. One pair delivered promptly and a good price.”
Helpful Report
Posted 7 years ago
Dear Gemma Thankyou for your review. We contacted you via your order on the 26th July 2017 with details regarding one pair of the shoes due to the incorrect width fitting being shown on the website. There was no telephone number unfortunately so we could not speak directly to you. "Thank you for your recent order. Unfortunately there has been an error on our website and the shoes the Clarks Comic zone that are advertised as a G fitting are an F fitting. Please can you let us know if you would still like to receive these shoes, we can if you prefer cancel and refund this part of the order for you. We will dispatch the Vans today for you" We sent out the Vans shoes for you and unfortunately as we had no reply regarding the Clarks, issued a refund back to your Paypal on the 28th July 2017. We are sorry for any inconvenience regarding this and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Order and delivery time was great. But I ordered 2x 7 toddler toms for my twins for holiday (last minute) and I received 2x size 8! So no new shoes for holiday and the beach. Very upset.”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for your review. We are sorry you were disappointed and feel you received the incorrect size in the Toms Toddlers. On our listing, the sizes are shown as a UK however as they are a US brand they have the US sizes inprinted on them, I have checked the description and this is shown to help our customers in selecting the correct option for them. "Please note: Tom’s shoes have the US sizes printed on them, for example if you have ordered a UK children's size 5 they will have ‘6’ printed on them." If the items have been unworn you are welcome to return these for a refund either instore or by sending through the Post. We have a competitive 35 days returns policy so this gives the customer time to ensure the purchase made is perfect We hope the above helps and if you need any further assistance do not hesitate to contact us. Kind Regards Nicola - Customer Services
Posted 7 years ago
H Fletcher
Verified Buyer
“Delivery was fantastic. Only thing was when I received the little ones first shoes, they were the wrong size. They'd measured him as a 3f in the meadowhall store, but up on delivery they'd sent a size 2. So they've had to go back so to wait again”
Helpful Report
Posted 7 years ago
Dear Helen Thankyou for your feedback. Please accept our sincere apologies for receiving the incorrect size shoes. We have spoken to the store in question who took your returned items and they have advised you now have the correct shoes. Thankyou for bringing this to our attention and if we can help further do not hesitate to contact us. With Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“The process was absolutely fine but when the shoes arrived they had a sale sticker on the inside over the heel. Unfortunately, due to the nature of the adhesive used this was very hard to remove, damaging the leather insole and leaving a very unpleasant sticky residue. As these are slingback shoes and the insole visible when walking this is extremely disappointing, so I am in the process of talking to my local shoe repair man to see if he can fit new linings to replace damaged one, which obviously adds to the overall cost of the shoe. If I had known this I would not have purchased the shoes from you but bought elsewhere. In this case the label should have been placed on the sole or a more appropriate brand of label used.”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for your review. We are sorry for the disappointment regarding your beautiful sling back shoes from Peter Kaiser. The price labels should not have been placed on the insole of the sole however can be removed gently with a tiny bit of nail polish remover on a rag (just a small amount) and sometimes a little talc can help. Please do not hesitate to contact us with any further queries. Kind Regards Nicola-Customer Services
Posted 7 years ago
K Coburn
Verified Buyer
“One ribbon was missing and to small. Will be sending them back once I know how to”
Helpful Report
Posted 7 years ago
Dear Kim, Thankyou for your email. We are sorry the ribbon was missing from the shoes, I have sent you an email with details on how to return these to us. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
K Benton
Verified Buyer
“Tried several times to order online but couldn't. In the end I gave up and rang you to make the order. Have not had this trouble with other sites.”
Helpful Report
Posted 8 years ago
Dear Keith Thankyou for your email. We experienced issues with the website recently which have now been restored. We are sorry for any inconvenience caused and if we can assist further do not hesitate to get in touch, Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I buy a lot of items on line from a wide range of retailers. I guess I didnt read the small print, but I was very disapointed to find that Im expected to pay for postage to return a pair of unwanted shoes to Charles Clinkard ( I bought multiple sizes to ensure fit ). I think its fair to say that its a reasonable expectation from online shopping experience that delivery will be free when spending above a certain amount and returns will be free. Otherwise customers will consider carefully before buying & trying - i know I will be next time ! Otherwise a good service from Charles Clinkard reagrds Ruth Morton”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your review. We offer a competitive free delivery service with dispatch within 5 working days however do ask customers to return the items to us at their cost. Items can be taken into a Charles Clinakrd Store for a refund or an exchange and we also have a 35 days return policy which gives you the time to try the items around the home to see if they are suitable. Other services to return the items are Royal Mail which can cost from as little as £3, multiple items can also be sent via Collectplus-this is approximately £4.23 for up to 10kg in weight-ideal for larger orders and bigger items such as boots We are sorry you are disappointed with our returns policy, we are constantly reviewing the service and your comments have been recorded. If we can help further do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
S Jordan
Verified Buyer
“The website wasn't accepting orders due to a fault which wasn't apparent and I spent a great deal of time trying to place an order. I contacted customer services who sent a reply the next day. In the meantime the website was up and running the next day so I placed an order. After which I received an email from customer services saying sorry the goods were out of stock. I had to spend further time trying to find out whether my order had been accepted. I understand there have been problems that have been rectified but I cannot rate my experience as acceptable.”
Helpful Report
Posted 8 years ago
Dear Sandra Thankyou for your review. We were recently experiencing issues with our website and this have now been rectified. We are very sorry for the inconvenience you encountered on placing your order and hope you will give Charles Clinkard another opportunity to restore your faith in ourselves. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
S Daley
Verified Buyer
“First my order didn't arrive as the driver "couldn't find" my address. I'm not sure why not, the address I provided was correct. Next I arranged to pick it up from Doddle and the handle is quite badly bumped and the wood is dented in several places. Very disappointed. Wouldn't shop again.”
Helpful Report
Posted 8 years ago
Dear Shannon, Thankyou for your review. We are sorry for the inconvenience regarding the initial delivery of your items, we have spoken to the courier and provided feedback regarding this. With reference to the damage on the umbrella, items are checked prior to dispatch and we are disappointed to hear our product has damage to the handle. We have sent you an email seperately regarding this. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
M Baker
Verified Buyer
“Only one sandal in the box which arrived! Spoke with customer services and awaiting replacement and associated paperwork. Will I get a pair of sandals this times?!”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. We are sorry you initially only received one shoe, items are checked prior to dispatch and it is very disappointed you did not get the pair. I have checked your order and the replacement shoes should be with you anytime. If we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
A Wales
Verified Buyer
“Very disappointed only wore slippers twice and the stitching came undone, considering they cost £50 it was poor. Rang on Saturday 1st July and staff very helpful and we managed to source another pair of slippers at £40. Disappointment set in because our printer not working return slip being sent by post today is Thursday 6th July and still no return slip received.”
Helpful Report
Posted 8 years ago
Dear Angela, Thankyou for your review. A postage label was issued via the post and we are sorry this was not received. We have sent a further email recently regarding this and also can advise we have the alternative pair on hold for you here ready for your returned item. We apologise for the delay and if you need further assistance do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Service from Clinkard's was good, however the shoes, from Gabor, were faulty. I had to order this pair as the pair in the shop were also faulty.”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your email. We are sorry for the concerns raised and hope you now have the item you originally requested. If we can help further please do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“It was the delivery service the was hopeless. Arranged a day for delivery stayed in they said they had called left a card and took a picture of our home . They did not call no card and the photo was not of our home. Arranged to have it delivered to a pick up point got e mail parcel was ready to collect went to collect it was got there. Had to go back again next day total waste of time .”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your review. We are sorry for the experience you encountered with the courier company. Interlink are usually excellent when dealing with parcels and it is disappointing that you had to return a number of ties to retrieve your item. When placing future orders you are welcome to request an alternative delivery company. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I didn't realise I would have to pay for returns. It can be difficult to buy shoes online without knowing what they feel like. After having to return and pay I will not be purchasing from you online again for my own shoes.”
Helpful Report
Posted 8 years ago
Hello Thank you for taking the time to leave us some feedback. Unfortunately at the moment, whilst we do offer free delivery on all orders, we do not offer free returns. We do review this regularly so I will make sure to pass all your comments on and I do hope you reconsider shopping with us again in the future. Kind regards Sam
Posted 8 years ago
Anonymous
Verified Buyer
“I was sent the wrong width. Apparently the website information was incorrect. It took 4 working days to send my order too. Fortunately your customer service member was very helpful and has sent me a replacement. Unfortunately this could not be done until the Post Office confirmed receipt. All in all, hard work to buy a pair of shoes, that could have been avoided with the dispatch team checking their dispatch notes.”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for taking the time to leave your review. We are sorry you initially received the incorrect item and additionally for the information on the website not being accurate. We can see that you have now a replacement in a different colour but the correct width and also we have arrnage for the website to be corrected. If you need any further assistance do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Mr F
Unverified Reviewer
“Our daughters Clarks shoe sole came apart from one of her shoes. We initially rang Clarks who reassured us that they shouldn't have done that, and suggested we return them to the store we purchased them from. The store was Darlington branch of Charles Clinkard. The staff member we saw was the assistant Manager, and although a lovely lady, she advised that "We aren't Clarks shoes and we have a different returns policy" once I explained the problem. On assessing the shoes via an assistant (who was checking that they still fitted our daughter, which they still did perfectly!!) she advised that she wasn't prepared to offer more than a 50% refund, due to the length of time we have had them. The relevance of time we fail to see, as in winter months our daughter wore boots! Our thoughts were that we have never had a Clarks shoe for either of our children fall apart before they had grown out of them (which normally is quite quick due to their growth rate). We politely expressed our dissatisfaction with their suggestion, and the lady subsequently contacted the operations manager who had the same stance. Apart from this being extremely poor customer service, it is very short sighted on their part, as we purchase between 4-5 pairs of Shoes/Sandals/Boots minimum per year for each child. At Clarks prices that's approximately £300 a year we have spent in Charles Clinkard. As our children are only 7 & 9, thats a future revenue loss of approximately £3,000 to their company, just until they're 18. This isn't about the further £17.00 they wouldn't refund, it is purely the principal of the matter. Based on their current stance our advice would be to go directly to a Clarks shop if you want Clarks shoes, as in their own words "We are not Clarks and we have a different returns policy"”
Helpful Report
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 49,778 reviews
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