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Charles Clinkard Reviews

4.8 Rating 49,054 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,836
 Metrics Info
4.8
Based on 49,054 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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S Jordan
Verified Buyer
“The website wasn't accepting orders due to a fault which wasn't apparent and I spent a great deal of time trying to place an order. I contacted customer services who sent a reply the next day. In the meantime the website was up and running the next day so I placed an order. After which I received an email from customer services saying sorry the goods were out of stock. I had to spend further time trying to find out whether my order had been accepted. I understand there have been problems that have been rectified but I cannot rate my experience as acceptable.”
Helpful Report
Posted 7 years ago
Dear Sandra Thankyou for your review. We were recently experiencing issues with our website and this have now been rectified. We are very sorry for the inconvenience you encountered on placing your order and hope you will give Charles Clinkard another opportunity to restore your faith in ourselves. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
S Daley
Verified Buyer
“First my order didn't arrive as the driver "couldn't find" my address. I'm not sure why not, the address I provided was correct. Next I arranged to pick it up from Doddle and the handle is quite badly bumped and the wood is dented in several places. Very disappointed. Wouldn't shop again.”
Helpful Report
Posted 7 years ago
Dear Shannon, Thankyou for your review. We are sorry for the inconvenience regarding the initial delivery of your items, we have spoken to the courier and provided feedback regarding this. With reference to the damage on the umbrella, items are checked prior to dispatch and we are disappointed to hear our product has damage to the handle. We have sent you an email seperately regarding this. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
M Baker
Verified Buyer
“Only one sandal in the box which arrived! Spoke with customer services and awaiting replacement and associated paperwork. Will I get a pair of sandals this times?!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you initially only received one shoe, items are checked prior to dispatch and it is very disappointed you did not get the pair. I have checked your order and the replacement shoes should be with you anytime. If we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
A Wales
Verified Buyer
“Very disappointed only wore slippers twice and the stitching came undone, considering they cost £50 it was poor. Rang on Saturday 1st July and staff very helpful and we managed to source another pair of slippers at £40. Disappointment set in because our printer not working return slip being sent by post today is Thursday 6th July and still no return slip received.”
Helpful Report
Posted 7 years ago
Dear Angela, Thankyou for your review. A postage label was issued via the post and we are sorry this was not received. We have sent a further email recently regarding this and also can advise we have the alternative pair on hold for you here ready for your returned item. We apologise for the delay and if you need further assistance do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Service from Clinkard's was good, however the shoes, from Gabor, were faulty. I had to order this pair as the pair in the shop were also faulty.”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for your email. We are sorry for the concerns raised and hope you now have the item you originally requested. If we can help further please do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“It was the delivery service the was hopeless. Arranged a day for delivery stayed in they said they had called left a card and took a picture of our home . They did not call no card and the photo was not of our home. Arranged to have it delivered to a pick up point got e mail parcel was ready to collect went to collect it was got there. Had to go back again next day total waste of time .”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for your review. We are sorry for the experience you encountered with the courier company. Interlink are usually excellent when dealing with parcels and it is disappointing that you had to return a number of ties to retrieve your item. When placing future orders you are welcome to request an alternative delivery company. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrell Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I didn't realise I would have to pay for returns. It can be difficult to buy shoes online without knowing what they feel like. After having to return and pay I will not be purchasing from you online again for my own shoes.”
Helpful Report
Posted 7 years ago
Hello Thank you for taking the time to leave us some feedback. Unfortunately at the moment, whilst we do offer free delivery on all orders, we do not offer free returns. We do review this regularly so I will make sure to pass all your comments on and I do hope you reconsider shopping with us again in the future. Kind regards Sam
Posted 7 years ago
Anonymous
Verified Buyer
“I was sent the wrong width. Apparently the website information was incorrect. It took 4 working days to send my order too. Fortunately your customer service member was very helpful and has sent me a replacement. Unfortunately this could not be done until the Post Office confirmed receipt. All in all, hard work to buy a pair of shoes, that could have been avoided with the dispatch team checking their dispatch notes.”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for taking the time to leave your review. We are sorry you initially received the incorrect item and additionally for the information on the website not being accurate. We can see that you have now a replacement in a different colour but the correct width and also we have arrnage for the website to be corrected. If you need any further assistance do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Mr F
Unverified Reviewer
“Our daughters Clarks shoe sole came apart from one of her shoes. We initially rang Clarks who reassured us that they shouldn't have done that, and suggested we return them to the store we purchased them from. The store was Darlington branch of Charles Clinkard. The staff member we saw was the assistant Manager, and although a lovely lady, she advised that "We aren't Clarks shoes and we have a different returns policy" once I explained the problem. On assessing the shoes via an assistant (who was checking that they still fitted our daughter, which they still did perfectly!!) she advised that she wasn't prepared to offer more than a 50% refund, due to the length of time we have had them. The relevance of time we fail to see, as in winter months our daughter wore boots! Our thoughts were that we have never had a Clarks shoe for either of our children fall apart before they had grown out of them (which normally is quite quick due to their growth rate). We politely expressed our dissatisfaction with their suggestion, and the lady subsequently contacted the operations manager who had the same stance. Apart from this being extremely poor customer service, it is very short sighted on their part, as we purchase between 4-5 pairs of Shoes/Sandals/Boots minimum per year for each child. At Clarks prices that's approximately £300 a year we have spent in Charles Clinkard. As our children are only 7 & 9, thats a future revenue loss of approximately £3,000 to their company, just until they're 18. This isn't about the further £17.00 they wouldn't refund, it is purely the principal of the matter. Based on their current stance our advice would be to go directly to a Clarks shop if you want Clarks shoes, as in their own words "We are not Clarks and we have a different returns policy"”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I received an order today with 2 totally different sandals in the box!! I phoned customer services, and was helped by a very efficient lady, who is trying to sort out my problem, watch this space!”
Helpful Report
Posted 7 years ago
Hello Thankyou for taking the time to leave a review. We are sorry you received initially two different sandals however on checking your order I can confirm that the correct sandal was dispatched on the 30th June 2017 and should be with you today or tomorrow. If we can help further in the future do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Shoes ordered were damaged in manufacturing process. I telephoned customer service and received an excellent response with replacements being issued as soon as your representative knew that I had posted the originals back. Brilliant as these are a birthday present. That experience is now spoiled by your company sending me another replacement pair due to your records not being properly maintained or someone not doing their job properly. That means that I will now have to hope that the intended gift recipient is not the one who answers the door when Royal Mail deliver. I will also have to go to the trouble of phoning you again to arrange a return label and then I will have to go to the post office again to return this pair to you as well. I e-mailed to say that I already had a replacement pair but did not even get the courtesy of an answer”
Helpful Report
Posted 7 years ago
Dear Anonymous, Thankyou for your review. We are sincerely sorry for the inconvenience caused with regards to your recent order. On checking your order I have noted that we have been in touch and a refund issued. If you need further assistance do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Y Pumford
Verified Buyer
“The shoes you sent were not as advertised.They were supposed to be a patterned fabric sandal.What I got were plain blue. However,I preferred the plain blue but not the fact that one was faded and the texture was less smooth than the other shoe. I have great difficulty finding comfortable shoes with a heel so decided to stick with the ones sent,given that I would have to pay for a return,but don't think I shall be ordering from you again given the price of the sandals and your incompetence.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are genuinely sorry if you have not received the shoe that you ordered. I can see from your order that you have not been in touch with regard to this. If you could email us at sales@clinkard.co.uk or call on 0345 241 7742 I am sure that we can resolve this to your satisfaction. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“My wife has a loyalty card with you and we clicked through an email link to her to shop. However, when it came to pay we used our PayPal account, which is listed in my name and your system proceeded to set me up as a new customer, hence, my wife has missed out on points towards special offers.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review. We will be happy to imalgimate the 2 accounts for you if you would like to give us the 2 email addresses or account numbers. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“When the shoes which I had ordered arrived they were unfortunately a wide fit H. Nowhere on the website was that mentioned. They were too wide for me. I was so disappointed as otherwise the shoe was great value and just what I was looking for to slip on over the summer.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry to hear you were disappointed with your recent purchase. Shoes without a width fitting on the listing are usually classed as a standard fit however I can see that this shoe does not advise this. We have requested this information be added to the website to enable customers to make an informed choice in the future. If we can help further do not hesitate to contact us on 0345241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“First visit my daughters shoes were fitted incorrectly. Had to return them as they were digging into her after 5 minutes of her wearing them making her cry out in pain when they were on. I returned them for some different shoes only to be given the wrong size, I drove all the way home before I realised and then had to drive all the way back to swap them for my daughters correct size and wasn't even given an apology!”
Helpful Report
Posted 7 years ago
Dear Lauren, Thankyou for your review. We are sorry to hear of the disappointing experience you encountered in store whilst having your daughters feet measured. We have contacted the store in question regarding this and feedback has been provided in order to investigate how this could occur. It is important that little ones are measured correctly especially as they are growing and developing and incorrectly fitting shoes can cause pain which you described above. We hope the shoes are comfortable for your little girl and if you need further assistance in the future do not hesitate to get in touch. Again, please accept our sincere apologies. Kind Regards Nicola Tyrrell Customer Services
Posted 7 years ago
P Searle
Verified Buyer
“You delivered 4 pairs of shoes when I had only ordered 3. One of the pairs I ordered had been exchanged for a different pair in a different size. The extra pair of shoes was just a random pair. I returned them but they were priced at £75. If I were dishonest your company would have lost that £75.”
Helpful Report
Posted 7 years ago
R Goldstein
Verified Buyer
“I still have not received the order, this is 10 days post notification of shipping. How do I like my purchase. No idea. How do I like the service. Not so much. Where are the shoes I purchased?”
Helpful Report
Posted 7 years ago
Hello Ronald, Thank you for your feedback. I have taken a look at your order and can see that it was dispatched with one of our overseas couriers DPD on the 15th May. Using the tracking information provided, I can see that an attempt of delivery was made on the 19th May to your address. Unfortunately, it seems that the attempt was unsuccessful and so yesterday the parcel was processed to be returned to ourselves. I am very sorry that you were not able to take delivery on the date the tracking has indicated. We have contacted you with regards your delivery to see how you would like to proceed. Kind Regards, Caitlin Smith
Posted 7 years ago
Anonymous
Verified Buyer
“I had my son's feet measured, the assistant ordered them online. The shoes arrived but were far too small. I returned to the shop, the assistant attempted to put the shoes on my son to prove what to whom I don't know. She eventually conceded that the shoes did not fit. My son's feet were remeasured and the size was different from the previous measurement. I was not impressed by this or the seeming lack of knowledge about the fit of the shoe I was buying.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. I am dismayed to hear of your experience in one of our branches. I have passed your comments onto our store complaints department who will be in contact with you shortly with regards this. I hope this helps you. Kind Regards, Caitlin Smith, Customer Services
Posted 7 years ago
S Baker
Verified Buyer
“The delivery. I knew when the parcel was coming. The driver must have knocked on the door with a feather. Cannot have rung the bell. I saw the van, went outside and I was waving and shouting but the driver didn't see me , drove off. After all the bother of having to collect my parcel the shoes will have to be returned as they are uncomfortable. All a lot of bother and expense. I won't be bothering you again”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review. Naturally I am disappointed to hear of your experience with our couriers DPD. The use of these couriers usually yields high praise from customer's for their ability to leave parcels in safe places and for them providing an hour time slot for delivery. Checking your order, I can see that DPD had attempted delivery firstly on the 19th May and a second attempt was made on the 23rd May. I am dismayed of course, to hear that you were in for the second delivery and that the driver had missed your attempts at gaining their attention. As is policy with DPD, after two failed delivery attempts, they will take the parcel to a local collection point. I can see this is where you retrieved the parcel from. We do appreciate that the use of a courier service is not suitable for all our customers and so we offer Royal Mail delivery as an alternative. If you did choose to order with us in the future, you would of course be welcome to specify you want delivery by Royal Mail by contacting our friendly team. With regards your comments on the comfort of the shoes; I am sorry that this pair were not suitable for you. As with all online and in store purchases, unsuitable items can be returned to our head office or one of our branches for a full refund or exchange provided they are returned within 35 days and are unworn. I can see that you have returned the goods to us for a refund. Again, I am sorry that DPD did not uphold the excellent service we expect from them with your order. We do hope you will reconsider purchasing from us again. Kind Regards, Caitlin Smith, Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I needed some shoes last minute for my daughters school disco so ordered two sizes on next day delivery. However I was charged for next day delivery twice, one for each pair even though they were sent together. At £5.99 each was quite expensive”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to provide us with feedback. I can see from your order that you placed your order with my colleague Kerry. As stated in our terms and conditions, and as should have been indicated by my colleague, next day delivery is charged per item. This payment ensures your ordered items are prioritised amongst the many orders we receive daily. We do however, appreciate all feedback from our customers and your comments will be passed on. We hope that you will consider shopping with us in the future. Kind Regards, Caitlin Smith, Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,054 reviews
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