Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,780 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,780 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 1 star review on 3rd July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

Charles Clinkard 5 star review on 22nd April 2025

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The packaging was poor. Damaged gabor box, grotty tissue and absolutely no packaging in the boots themselves. The boots sole looked like they hadn't been worn but the suede was well bashed about. Looked like they were left over from last season. I travelled to Meadowhall to return them since the right foot (my worst) felt tight not that I was going to pay £165 for them anyway. The very nice assistant noticed that the left was a size 6 in a size 6 box but the right foot was a size 5 and a half. Not surprising my right foot felt tight! She agreed that they looked in a very poor state and not what they expect being sent out from an online order. She refunded the money to my credit card straightaway and they actually gave me a £10 note for my trouble and bad experience. When I got home I realised that they had refunded the whole £165 when in actual fact I only paid £156.75 with a first order deal. Very sorry but Clinkards made another mistake and sadly I couldn't be bothered trying to contact you.”

Helpful Report

Posted 6 years ago

Hello Lynda Thankyou for taking the time to leave your review. We are very sorry you received an odd pair of boots and also the condition of the was very poor. These should have been brought to our attention during the rigorous checking we operate during dispatch and we are incredibly disapppointed. We can fully understand your frustration and also understand the inconvenience caused was unacceptable. We pride ourselves on providing excellent service and on this occasion this standard was not met. We hope we can restore your faith in Charles Clinkard in the future and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Went into Northallerton shop picked the shoes I wanted 2 shop assistants stood talking between themselves £99.99p. Pair of shoes made no attempt to come over and ask me if they could help me and Just carried on talking so the shoes went back on the shelf and I walked out not inpressed at all think customer care comes to mind.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are sincerely sorry that this has happened and apologise that the assistants did not come to help you. We pride ourselves on Customer Service and please be assured that this will be reported to our Area manager so that this can be dealt with internally and more training given in store. With regards, Janice Ruddock Customer services

Posted 6 years ago

“I was sent the wrong shoes .”

Helpful Report

Posted 6 years ago

We sincerely apologise that this has happened, I can see that you have returned the shoes using our label and have had a refund. I am sorry for your disappointment and inconvenience. With regards, Janice Ruddock Custoemr services.

Posted 6 years ago

“Next day delivery never happened”

Helpful Report

Posted 6 years ago

Thank you for your review. Looking at the tracking we did send your order out on the day that you placed it and used Royal Mail trackied 24 hour service. It looks as though Royal Mail found nobody home on the Saturday so re-delivered on the Monday. We are sorry if this has caused disappointment, but this was beyond our control. With regards, Janice Ruddock Customer saervices

Posted 6 years ago

“3 pairs of shoes ordered from your website. 2 of these pairs were then cancelled as they were out of stock. Being unable to complete two thirds of an order that was shown as being in stock is very poor.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We would like to sincerely apologise that we were unable to fulfil part of your order. We do aim to keep our website as up to date as possible, however during busy periods demand can outstrip supply for popular items. We do state when an item is low stock on our website to make our customer’s aware, although unlikely, we may have to cancel this item from an order. We have messaged you privately regarding this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“I visited the store but they didn’t have the size in stock so ordered my son’s school shoes online. When they arrived I have been sent two completely different shoes!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We would like to thoroughly apologise you received odd shoes and can completely understand your disappointment. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will look into how this occurred. We can see you have contacted our customer services department to arrange the return of the odd shoes, and we will contact you upon receipt and issue a full refund. Please rest assured this is a very rare occurrence and hope this has not deterred you from shopping with us in the future. With Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Unfortunately received appauling customer service by two different staff who both appeared to be managers on two different occassions. Atmosphere in the store was unwelcoming and we felt rushed out. Will not return to the Teesside Park store.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are sincerely sorry to hear that your experience in store was not a good one. Please be assured that this matter will be brough to the notice of the area manager so that he can deal with this internally. We hope that you will accept our apologies and continue to shop with Charles Clinkard, maybe at our Middlesbrough branch or on line. WIth regards, Janice Ruddock Customer services.

Posted 6 years ago

“This was the second pair I had to return as once again I received an odd pair of sandals. I have requested a refund.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sincerely sorry that this has happened and I can see that you have returned the shoes to us and a refund has been issued to you. All shoes going out from here should be checked to ensure that they are perfect so we apologise on this occasion that does not seem to have happened. It has been a busy period for us in dispatch with the sale and back to school, but this does not excuse the inconveneince that you have had and we will ask the dispatch team to be more careful. I hope that this doesnt put you off ordering in the future. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“The courier gave up before delivering, possibly passed by my house in doing so, no response from you to my report by email nor any explanation for non-delivery. Delayed response to further email including a report that my email couldn't be found when I actually had a (rather late) response!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear your comments regarding your recent order. On speaking with the courier, there was a vehicle issue and the delivery person returned back to the depot and the parcel was then rescheduled for the next day. We are sorry that the courier did not offer an update and can fully appreciate the disappointment. DPD are excellent and offer a one hour time slot to customers with the option of a safe place Clearly on this occasion this standard was not met and your feedback has been relayed to them. We also apologise for the confusion regarding the emails, this was a genuine error. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Had to return very sub standard shoes.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear you received shoes which were not of the high standard you would expect. Items are sourced from both warehouse and stores, they may have been tried on or on display however quality should not be affected and we are disappointed you received this pair. We can see a refund has now been issued and hope we can restore your faith in shopping online with ourselves in the future. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I paid for next day delivery. after not being received within the given time slot I telephoned courier who assured me they would be delivered before 5. 10 to 5 I called again to be told they had been returned to depot. I did receive them the following day though.”

Helpful Report

Posted 6 years ago

Dear Sarah Thankyou for your review, On checking the tracking, the courier advised they were unable to locate your address however I can see that the item safely arried the next day after instructions and a safe place were provided. We are very sorry for any inconvenience and have passed your comments to the courier regarding this. Our telephone number is 0345 241 7742, the line are available 7 days a week and as late as 8pm Monday through to Thursdays. Do not hesitate to contact us if further assistance is required. Kind Regards Nicola

Posted 6 years ago

“One shoe was bigger than the other”

Helpful Report

Posted 6 years ago

Thank you for yur review. We are sorry to hear that one shoe seems larger than the other. I can see that you are returning these shoes, if you can let us know if you would like to try a different pair or if you would prefer a refund. We are genuinely sorry for any inconvenience. With regards, Janice Ruddock - customer services Charles Clinkard shoes

Posted 6 years ago

“My first ever order with Charles Clinkard. Ordered some size 7.5 shoes for my little girl and size 10 arrived. Will obviously be returning (they did provide a pre-paid returns label) but probably won’t shop again.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please accept sincere apologies for receiving the incorrect item. We have been in touch regarding this and can fully understand your frustration. We are awaiting the return of the correct size and will be in touch on receipt with further information, we hope to resolve your faith in shopping online with Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I won’t be going to the wetherby shop again the gentleman that I presume was the manager was not helpful and quite abrupt”

Helpful Report

Posted 6 years ago

“I ordered a pair of shoes, my payment wouldn’t go through, even though I had ordered with you previously. I eventually paid via amazon but feel I didn’t receive enough information about my order.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry you had issues with our website and that your payment was not accepted initially. We are also disappointed with your feedback and would like to know how we can restore your faith in Charles Clinkard. Please can you give our Customer Services Team on 0345 241 7742 to offer further advice. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Went to get school shoes. They were out of stock so the Meadowhall store ordered them to be delivered. Wrong shoes arrived. Travelled back to Meadowhall so be told that they would have to be reordered. As we were going away we would have to have gone back to Meadowhall a third time to pick them up. Two unnecessary trips to Meadowhall to sort out the stores error. No apology offered. Got a refund, went to Clarks. Got the shoes there and then. Will shop there in future”

Helpful Report

Posted 6 years ago

Hello Thankyou for your review. We are very sorry for the confusion regarding your order wthin our Meadowhall store. We fully understand how frustrating this would be especially as you made a number of journeys to try and resolve the situation. We have forwarded the details of this to the manager of the Meadowhall store, they will be disappointed. The Meadowhall store is a firm favourite with our customers. An email has been sent via your order with further information which we hope will restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 6 years ago

“You sent me two pairs of shoes one of which was the wrong pair. these were ordered for me to take away with the kids the following day. i had to then rush to the local clinkards 10 miles away and get the correct pair. luckily they had some or my child would be shoeless on holiday. this completely defeated the reason why I ordered on line as I didn't have the time to go to the shops. on exchange explaining the predicament the cashier did not offer any discount in compensation for this mistake costing me time and money in fuel to correct.”

Helpful Report

Posted 6 years ago

Hello Nick Thankyou for your review. We are sorry you received the incorrect pair of Crocs, when processing your order any issues with the product should have brought to our attention, we can fully appreciate your frustration regarding this. We have contacted you directly regarding your visit to our store and hope we can restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Received shoes but they were odd sizes. Returned to store and received a refund with no problem.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Please accept our apologies that you received incorrect sizes on your order. Items are checked prior to sending out and it is very disappointing this happened. We are delighted the store were able to assist and process your refund. We hope we can restore your faith in shopping online with us in the future and if we can offer additional assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services Advisor

Posted 6 years ago

“We went to the store, first time shopping there, huge queue, no one to tell us the process, couldn’t see a ticket machine just a sign saying to get one. We waited a long time, in the end I went to the till to ask about booking an appointment and was ignored. No-one has answered the phone all day long. This feedback relates to the Warwick store, not sure what the others are like, but customer service is apauling in Warwick.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are extremely sorry to hear of your experience in our Warwick store. They have been extremely busy with the sale and then back to school and are fully booked with appointments until the 1st September at which time there are only a few slots left. Our customer service advisors within store are not to answer the telephone when they are with a customer, unfortunately this may be why they were not able to answer the phone when you telephoned. If you would like to call us at customer services on 0345 241 7742 we can arrange an appointment for you for after this date if it would be convenient to you. We are genuinely sorry for your disappointment and hope that you will visit again when not so busy to show how efficient the store can be. With regards, Janice Ruddock Customer service advisor

Posted 6 years ago

“ordered 3 weeks ago, still havent arrived. keeps getting lost in post with collect plus”

Helpful Report

Posted 6 years ago

Hello Merfyn Thankyou for your review. We are sorry for the confusion surrounding your recent exchange order and can confirm this will arrive with you shortly. We have raised an investigation into the location of the original pair and are naturally disappointed this has caused so much inconvenience. If we can offer further assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,780 reviews