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Charles Clinkard Reviews

4.8 Rating 49,779 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,691
 Metrics Info
4.8
Based on 49,779 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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R Holland
Verified Buyer
“Damaged goods”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear your comments regarding your order. Items are checked prior to dispatch however we understand there was an issue with a zip on one of the boots, our Customer Services Team have been in touch regarding this and we look forward to examining these. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
L England
Verified Buyer
“I asked for shoes to be delivered to store but were delivered to my house but had to phone as shop out wrong postcode in order so had to wait another day in for delivery! Did have an apology from store as I went in to complain!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry to hear the incorrect information was taken in the store whilst placing your order. Please be assured we have informed the Team to ensure they take more care. We contacted DPD on your behalf to correct this and again are sorry for the further delay you encountered. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The soles of the shoes were very uncomfortable as there surface was not level but was disappointed to see I must now pay postage back for an order of more than £40 from an online retailer!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our Customer Services Team are aware of the concerns raised and we look forward to your return. We appreciate all feedback from our customers as this helps to reflect the different experiences which a customer has and are sorry for the disappointment. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Recently purchased kids shoes online this being my third purchase from Charles clincard. Unfortunately the shoes didn’t fit right and I have had to pay for returning. There is no store nearby and so won’t be making any purchases online again:”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear your comments and are sorry you feel you may not order in the future. You get 35 days into which to return an item as long as it is unworn and in the original packaging. We do offer a Collectplus label through the returns section of our website which is £4.49 and covers up to 10kg in weight and ideal for larger items like boots or multiple products. You can also use Royal Mail which has additional services and will vary in cost depending on the option you choose. We do recommend using a tracked service for your security. We do appreciate your feedback and will pass this onto the relevant department. If you require any further assistance please do not hesitate to contact us and we hope we can restore you faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
K P Wright
Verified Buyer
“Brought ugg cleaner kit WAS damaged box and one off the bottels was broken and was all gone form were it all leaked out rang customers services said they said me an email to provide pruf it been damaged still no emaill off them or phone call back to like they said they would after ringing round to see if the sad any more in th shops”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We would like to apologise you did not receive our correspondence, a member of our Customer Services team has tried to contact you. We can confirm the replacement has been dispatched today and should arrive with you shortly. Once again please let us apologise for the inconvenience caused by this. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
K Gibbons
Verified Buyer
“You sent the item “signed for” after I had requested “leave in a safe place” so I had to make a 6 mile round journey to collect it”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry that this has happened, your order was disapatched on a Friday and as our courier does not deliver on a weekend, we tend to send items out with Royal Mail so that there is a speedier delivery. When we do this, the instruction is not applied to a Royal Mail label as it is with a courier. We are sorry for your inconvenience and hope that you are happy with your order. With regards, Janice Ruddock Customer services
Posted 6 years ago
T O'Brien
Unverified Reviewer
“We recently purchased a pair of women's shoes from Charles Clinkard and used the CollectPlus service for delivery. This was swift and efficient and we were so pleased that my wife ordered a pair of Gabor shoes [Lesley ballet heel in supposedly black suede] from your store in Witney, Oxon. but noticed that one shoe was dyed a different colour and was more blue than black. The manageress apologised and said she would re-order the item for us to collect direct from the store. We were informed today that the shoes had arrived but on visiting the store were bitterly disappointed to find that the same colour defect was apparent in the latest pair. The manageressagreed that the dye quality was poor, apologised for this further setback and refunded our money in full but we were shocked that such a well-known brand as Gabor should prove such a let-down. I am particularly angry, as my wife is in poor health and the shoes were intended as a present for her birthday on 21st January. It is now too late to buy her something else and this situation reflects very badly on Gabor, doing nothing to promote customer loyalty or satisfaction. We attach no blame to Charles Clinkard but feel that you should take this matter up with Gabor to prevent further such decline in standards.”
Helpful Report
Posted 6 years ago
Thank you for leaving your review. We are sincerely sorry that this has happened, and apologise for your inconvenience. It may be that the shoe had been on display and therefore one has faded, but this should have been checked before dispatch. We will inform our dispatch team and ask them to be more vigilant to avoid disappointment to others. We are genuinally sorry and hope that your wife has had a lovely birthday. With regards, Janice Ruddock Customer services.
Posted 6 years ago
Anonymous
Verified Buyer
“Never ever expected that from such big company. I ordered twice but I didn't get both order. On the second order I received an email from Charles clinkard that" I return the purse " I am so confused how can I return before I collect the order? Waste of time customer services team are not helping....so disappointed never again!”
Helpful Report
Posted 6 years ago
Hello, Thank you for your recent review. We would like to thoroughly apologise for the inconvenience caused. The first order was returned to us in error by Collect Plus and subsequently refunded to avoid further inconvenience. The second order did not process due to a technical error, we have informed our technical team so they can investigate this further. A member of our customer services team will contact you shortly to discuss this further. Once again please let us apologise for the error and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
R Overend
Verified Reviewer
“Have just received my third pair in the post and still can't get a perfect pair. The stitching and matching of pairs is inconsistent along with the colour matching. Extremely disappointed as the third pair was supposedly checked before being sent out to me and they have two black scuff marks on them and some drinks in the leather!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry for the inconvenience you have encountered with your recent order. Items are stocked in our warehouse and stores, they may have been tried on or on display however any quality issues should be raised before sending out. Naturally we are disappointed and have raised this internally to ensure more care is taken in the future. We cna see you have now returned the item for your refund and hope you will consider ordering again in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Smyth
Verified Reviewer
“Wrong size delivered”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We have contacted you via your order to gain further information regarding your query and look forward to speaking with you. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Smyth
Verified Reviewer
“Wrong size delivered”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. We have contacted you via your order to gain further information and are sorry for any confusion. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Had to return goods as the fit was not good . The return postage cost an enormous amount as had to return as an insured item to sign for . Was going to reorder another brand of shoe but decided against this due to the cost of postage . Other companies give you the option of a pre paid Post Office label or a free return label depends on the company . Realise that you have a click/ collect policy but your shops are no where near where I live .”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We offer free standard UK delivery on all orders with no minimum spend, dispatch is within 2-5 working days. We do currently ask for the returned item postage to be paid for and there are a number of ways you can do this. I have included a link to outline returns: https://www.charlesclinkard.co.uk/returns-i17 We appreciate your feedback and are disappointed with your comments. We do ask customers to leave a review as this helps reflect the different services we offer. Please be assured we have passed your comments over to the relevant area and they may look to review the returns policy in the future. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
K Atwell
Verified Buyer
“DPD left the package in a neighbours bin 300 mtrs away and did not leave a card to advise us. We were only fortunate that the lady was putting rubbish in her bin during daylight hours which let her see the package in the bin otherwise it would have went to landfill. Charles Clinkard are excellent and professional, DPD are not and we will not spend money with you again unless we are offered an alternative carrier.”
Helpful Report
Posted 6 years ago
Hello Kevin, Thankyou for your review. DPD are one of the courier services we use for delivery with Charles Clinkard, the option for a safe place and a one hour time slot works out convenient for customers. On this occasion, they have not met up to the high standards we expect and we are very disappointed you had such a mess around obtaining your parcel. We have asked for their feedback regading this and also advised them that this was not acceptable. We do offer the option of Royal Mail which we can certainly add to any future orders or even the Collect in Store. We are pleased our Customer Services Team were so professional, we strive on providing excellent service and we will ensure your kind comments are passed to the advisors who took your call. We hope this will not deter you from rodering with ourselves again and are very sorry for the inconvenience this caused to you. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Short
Verified Buyer
“I paid £5.99 next day delivery should have arrived 31/12 they didn't arrive until We'd, no contact no notice of any problem. I needed them for that Wed. Had they not fit I would have to have made an emergency 70 mile trip to my nearest big town. I complained git £5.99 refunded but very poor service. No gesture of good will.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are genuinally sorry to hear that you were disappointed with our service. You placed your order on a Sunday and as such as the next day service is for working days only, this means a dispatch on Monday for a Tuesday delivery. However as the Tuesday was New Years day and therefore a bank holiday the next working day was the Wednesday and in fact the day that you received your shoes. I can understand your frustration, but the delivery time from here was correct and as good will we did refund your next day charge. It may be that on that day, the website did not reflect this although it should have, and if not then we sincerely apologise for any confusion. We are pleased to hear that the shoes were a good fit and that you were happy with them and hope that you will visit our website again in the future. With regards, Janice Ruddock Customer services.
Posted 6 years ago
F Carlsson
Verified Buyer
“No guest check out so tideous check out process.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry you found the ordering process disappointing and will of course pass your suggestion of a guest checkout to the team who develop the website. You can call to place an order by calling 0345 241 7742, we can process payment and take delivery details without the need of logging in. We ask all customers to review the experience and appreciate your comments. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Bought for Christmas present but never arrived after days of tracing have been told it's delivered to wrong address and is still in London , would you be kind enough to to send required item to proper address in Ireland . Very disappointed”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We offer free standard delivery within the UK and this is dispatched within 2-5 working days. Outside of the UK does incur an extra charge and this does also include posting into Ireland. We have contacted you seperate to this to offer further advice and fully understand your disappointment. Kind Regards Nicola-Customer Services
Posted 6 years ago
J Brown
Verified Buyer
“(1) During my online selection a pop up told me I would get 5% off my first order - it did not specify sale items were excluded (I read the small print which indicated special offers excluded - I did not consider these to be the same). (2) There is no confirmation of what amount you are about to pay at stage 4 of the order process so I did not know that the full amount was charged to the card until too late to withdraw (i.e. discount was not allocated) (3) I received an email to advise the goods were despatched and should be with me by 24th December - they actually arrived on the 28th December. (4) I ordered a pair of shoe in size 5.5 (the order said 5.5 and the invoice said 5.5), however the shoes received were size 6.5 - the box was also clearly marked 6.5. Although this was my first online order I have in the past purchased from you regularly, however I feel completely let down by the service provided and I am also annoyed that parking charges were incurred to return the goods to the shop when the error was not mine. Overall very poor service, not what I expected from Charles Clinkard.”
Helpful Report
Posted 6 years ago
Thank you for your review. I will reply to each of your comments seperately. A first time customer is offered 5% off their order if the item is not in the sale, this is specified on the pop up and we are sorry if you did not see this. Special offers are reduced items, and as such sale items are classed as special offer. When you are making your purchase, the sub total of what you are about to pay appears and then it will ask if you would like free delivery or add any postage charges if you opt for a next day or express delivery. We do not take any payment until the point of dispatch when you use a credit or debit card, but even if you used PayPal we would be more than happy to cancel an order and give a full refund so long as the item has not been shipped. The delivery service that you opted for was our free delivery service which is advertised as a dispatch within 5 working days maximum, your order was actually dispatched on the day that you placed the order. We are sorry to hear that it was not delivered the next day, but at this busy time of year, we cannot guarantee that the postal services that we use will be able to deliver the next day and the dates are estimated delivery times, our guaranteed delivery before christmas ended on the 19th December for our free delivery service. We are sorry to hear that you were not sent the correct shoes out to you. If an error has been made, you can call our customer services on 0345 241 7742 where our cusotmer service team would be happy to help you to return these shoes to us at no cost to yourself and either arrange a refund or exchange to the correct item for you. As you have been to one of our stores to return the item, I have contacted you through your order to deal with this part of your enquiry. We are genuinally sorry that you have felt let down by our customer services. We do wish that you had called us with regard to your problems so that we could have addressed them for you. You can contact us on 0345 241 7742 up to 8pm Monday to Thursday, up to 6pm on a Friday and we are open Saturday 9 until 5.30 and Sunday 11 until 5. You can also email us on sales@clinkard.co.uk or via chat on our website. This was a particular busy time of year and we do hope that you might order again so that you can see how efficient our online ordering service can be. With regards, Janice Ruddock Customer Services
Posted 6 years ago
L Hall
Verified Buyer
“I received 5 emails stating my boots would be delivered on 24 December and waited in as each delivery time was revised. They did not arrive until 27 December too late for a Christmas gift. I contacted customer services by email on 27 December making a formal complaint which should have been answered within 24 hours. I’ve not even had the courtesy of an acknowledgment let alone my complaint resolved.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear of the concerns raised in your feedback. On viewing the order, this was dispatched with the courier DPD on the 21st December and went out for delivery on the 24th December 2018. The tracking advises of a delay however we are unaware of what this was and it could be down to a number of things such as traffic, vehicle breakdown or other issues. We will of course raise this with the courier directly as its very frustrating your order did not arrive in time for the Christmas. I have searched through emails received on the 27th December as well as emails after this point including our junk and spam folders and have been unable to locate your query and I apologise. If we can offer further assistance in the meantime please do not hesitate to contact us and again we are sincerely sorry for the disappointment. Kind Regards Nicola-Customer Services
Posted 6 years ago
B Rigby
Verified Buyer
“it was very frustrating making my first order online I had a discount code so opted for express delivery but it would not accept the code being copied or pasted, this should not be offered if it cannot be honoured, it is an empty offer”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. The discount code for the first order is offered on full priced items and the details of the exclusions are included in the terms and conditions. We have contacted you via your order to restore your faith and hope you will return to shopping in future with Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
R Houghton
Verified Buyer
“I paid £8 for next day delivery... delivery was 4 days later!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are disappointed with your feedback. Our Next Day Delivery charges is £5.99 and as long as the order is placed before 5pm then it guarantees Next Working Day delivery. It can differ on a weekend. We received your order on the 20th December 2018 and also dispatched this on the same day with Royal Mail. The tracking advises that the item arrived the next morning before 10am and also signed for. If there were any concerns we were not aware of please email sales@clinkard.co.uk and we will investigate further. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,779 reviews
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