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Charles Clinkard Reviews

4.8 Rating 49,791 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,702
 Metrics Info
4.8
Based on 49,791 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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E Steel
Verified Buyer
“I ordered two pairs of shoes as not sure which size required. When they arrived I found the soles of the shoes were not what I needed, so had to return both pairs. I was not happy to find that I had to pay the return postage, which cost me £11.00. I will not be using Charles Clinkard again.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your message. I'm sorry to hear the sandals you purchased were unsuitable. As you've suggested, returns are at your own cost however for future reference, you can return via Collect + for as little as £4.49 or return them to one of our branches. I hope the above information helps. Kind regards, Rosie, Customer Services.
Posted 6 years ago
Anonymous
Verified Buyer
“ordered converse fir my daughter. box arrived a bit battered . no paper inside box just thrown in . one shoe had obviously been a display model as still had a little tag listing sizes on it. all marks over shoe and looked diff colour to other . really dissapointed as even though in sale u expect brand new shoes . hoping for refund asap as need to rebuy for daughters birthday”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry that you have received your shoes like this, all orders should be checked and packed nicely before sending them out. It is very busy in our dispatch area at the present time with sales being on, so I apologise that on this occasion that it has not happened. I can see that the order has been refunded for you and on this occasion we have reimbursed the postage for you as well. With regards, Janice Ruddock - Customer services
Posted 6 years ago
M Fisher
Verified Buyer
“The item was ordered to be delivered at the store on a Thursday- the following Friday it had still not been received and no explanation as to why not. I did receive an email to say my parcel had been delivered and left in a porch but when I went to the store I was told that email was mot for me!!!! Not sure about GDPR - why my data was used for someone else's order????? So in the end order cancelled and refunded. I have made many purchases in store over the years but never ordered on line from yourselves. This experience has put me off - whilst your store staff are very helpful I feel this reflects badly on your firm as a whole and I probably won't return to shop either in store or online”
Helpful Report
Posted 6 years ago
Hello Mandy Thankyou for your review. We are disappointed with your feedback and are very sorry for the experience with your online order. The sandals were an online only item and were sent directly from the manufacturer, the information regarding your tracking was of course incorrect and we have contacted you further regarding this. We hope you will return in the future and if further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Size was not korrekt”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that the size that you ordered was not correct for your needs. We hope that you find something that is suitable for your requirements. With regards, Janice Ruddock - customer services.
Posted 6 years ago
Anonymous
Verified Buyer
“Despite buying 1/2 size bigger, the buckle on the sandals were hurting my daughter's toes so we had to return them. Very disappointed to have to pay for this. Will order directly from Clarks.”
Helpful Report
Posted 6 years ago
Thank you for your review. We do deliver free of charge but ask if customers can cover the cost of returns. You can return by post or return to any Charles Clinkard store. We are sorry to hear that you are not happy with this service, we do review from time to time and find that customers do prefer the free delivery option. With regards, Janice Ruddock - customer services.
Posted 6 years ago
W HAIR
Verified Reviewer
“Returned twice bad finish on toecap though one would check second time round”
Helpful Report
Posted 6 years ago
Hello William Thankyou for your review. Please accept our sincere apologies regarding your original order. Items are sourced from our warehouse and store, they may have been tried on or on a display. Any issues with the quality or the finish of the items should be immediately raised and we can understand your disappointment. We have contacted you via your order regarding your replacement pair and look forward to speaking with you. We hope we can restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
J Shales
Verified Buyer
“Shoes exactly same as last ones. Same size but smaller!!Response from customer services not good”
Helpful Report
Posted 6 years ago
Hello Julie Thankyou for your email. We were unsuccessful in locating a previous order for this style however are unaware of any changes to the Lunar style. If you have ordered the same size as previous and have had the sandals a while, the will mould to your foot. Your feet can change through a period of time and we cannot guarantee that the same style/size will fit especoially as this is such a personal thing to each customer. We accept back returns if they are unworn and we offer a 35 days period into which to return for a refund or exchange. This can also be processed in a Charles Clinkard store. We pride ourselves on our Customer Service and are naturally disappointed you felt that on this occasion this was not up to the standard and will of course pass over your comments internally. If we can offer further assistance please do not hesitate to contact us. The lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered size 10 junior trainers and received size 5 adults. I contacted customer services who were very helpful and arranged for the courier to swap and collect for the next day as my daughter needed them for the following day for camp! The courier never arrived!!! I emailed customer service again to express my disappointment and ask for prepaid returns form to be sent which they did. Very dissatisfied.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Firstly, we apologise you received the incorrect size. During our rigorous checking process this should have been brought to our attention. A collection was arranged to pick up the incorrect item and replace with the correct one however we are investigating why this did not occur. This is not up to the standard you would expect from Charles Clinkard and we can fully appreciate your frustration regarding this. Please be assured, your experience on this occasion is disappointing and again we are very sorry. We hope you will return in the future and if we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Sharp
Verified Buyer
“the shoes had been clearly used before outside. There MUD AND GRIT on the soles and the toes were slightly scuffed.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry for the disappointment caused regarding your recent order. Items are sourced from our stores and warehouse however the quality of the order should not be impacted. Its very disappointing to hear you received a pair which were not up to the standard you would expect. Our Customer Services Team have been in touch with regards to this and we hope we can restore your faith in shopping with Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Ordering easy but delivery to store very disappointing.”
Helpful Report
Posted 7 years ago
Hello Thankyou for your review. We are disappointed to hear your feedback regarding our Collect In Store delivery. We have sent you a seperate email regarding this and look forward to gaining further information. Kind Regards Nicola-Customer Services
Posted 6 years ago
S Bramley
Verified Buyer
“The shade variance of the shoes I ordered made them look like odd shoes, almost one blue and one grey ! Very disappointing that something as basic as this is not checked before sending out the order for delivery. It would have saved my wasted time in waiting for them to arrive then having to return them and surely it would also save you money on avoidable postage costs.”
Helpful Report
Posted 7 years ago
Hello Susan Thankyou for your review. Items are sourced from our warehouse and our stores. They may have been tried on or been on display however the quality of the item should not have been affected and we are very sorry the pair received were not of the excellent standard you would expect. This should have been raised before the shoes were sent out to you and we fully understand your disappointment. Please be assured this has been raised internally to ensure this is avoided in the future. If we can offer further assistance please can you contact us on 0345 241 7742, lines are available 7 days a week. Our opening hours are as follows: Monday-Thursday-8.30am to 8pm Friday-8.30am to 10pm Saturday-9am to 5.30pm Sunday-11am to 5pm Kind Regards Nicola
Posted 6 years ago
C Fox
Verified Buyer
“Firstly I didn’t get offered the £5 discount everyone gets on their first order ! My order took ages to process and then when the products arrived the boxes were battered and I emailed you and never heard back. Shocking service to be honest !”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. The first order discount code is forwarded to your email address once you sign up to the newsletter. We have contacted you via your order with further information regarding this. Also, I have been unable to track down your recent email about the condition of the Saltwater boxes however would like to apologise they were received in poor condition. The boxes are there to offer protect the items during transit, prior to dispatch the boxes are checked to ensure in good condition and possibly the damage has occurred during the travel process. We do appreciate this can be frustrating and have taken this up both internally and externally. Our standard delivery is dispatched within 5 working days and is free of charge with no lower limit spend, on checking the order this was sent on the third working day for you. We do have more efficient options available to our customers and if you call our Customer Services on 0345 241 7742, we can of course check into this further. Naturally we are disappointed with your feedback and appeciate the time you took to leave your review. We hope you will return to shopping with us in the future and do not hesitate to contact us for further assistance. Kind Regards Nicola-Customer Services
Posted 7 years ago
V Leak
Verified Buyer
“Recently received the correct style sandal for my little girl but the colour is not what I ordered. I received all white and the picture had lovely multi coloured flowers on them. Very disappointed but couldn't send them back as needed them for a party.”
Helpful Report
Posted 7 years ago
Good morning Vicky. Thankyou for your review. Firstly, please accept my apologies for the incorrect item being dispatched to you. Items are checked prior to sending and it is very disappointing to hear the colour you received was not the one ordered. As a gesture of goodwill, the extra delivery charge you paid to receive the sandals quicker has been refunded today. We hope you will return in the future, if further assistance is required please do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“No confirmation of purchase, not one email what's happening with my order. Called them after 3 days of my purchase to ask if my order was dispatched and the customer service told me that they are waiting for my product. Never contacted me that there would be a delay. Returns are on your cost, so if yours shoes don't fit you and you need a different size you have to pay for the postage. Would not recommend to anyone”
Helpful Report
Posted 7 years ago
Hello Thankyou for your review. Naturally we are disappointed with your feedback, Express delivery is dispatched within 2-3 working days and does not include the weekends. As we source stock from our warehouse and stores, if the item is not available in our main warehouse then we do ask for this to be brought in to us however this does add a delay. When placing your order an email is sent across to confirm the items and when we dispatch we also send over further information, this confirms your order details, address and ecncloses tracking. We are sorry if you did not receive this update and we will of course feed this back internally. We offer a competitive delivery service and ask customers to pay towards returns. Returns can be taken into a Charles Clinkard Store, on checking your location, our Cambridge store are close by. Additionally the Collectplus service is £4.49 for up to 10kg, ideal for multiple items or larger orders. We have contacted you through your order and hope to restore your faith in shopping online and instore with Charles Clinkard. If further assistance is required please do call 0345 241 7742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“I went to the Leeds branch on tues morn to buy some shoes for my sons wedding .thought I'd treat myself as I would not usually spent over £100 on shoes. I asked for navy blue with a mid heel.I was brought blue flat heavy shoes to try on for size.! I said id had seen some on line but would like to try for size.assistant said why did I bother going in shop just buy on line does she want a job! Needs more customer training.wont go again.neither will friends or family.”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. We are thoroughly disappointed that you have had an experience like this. We pride ourselves on our Customer Service so please be assured that this will be taken seriously. We hope that you managed to find some shoes that were perfect for the occasion. With regards, Janice Ruddock - Senior customer service advisor.
Posted 7 years ago
Anonymous
Verified Reviewer
“sent wrong shoes and staff in shop extremely unhelpful about exchanging for correct ones”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Please accept our apologies for the error which occurred during the dispatch process. On checking your order we can see that a replacement pair were posted out to you once we were alerted to the issue and we hope these were received safely. We pride ourselves on offering excellent service within store and online, we are sorry to hear this was not the experience you encountered and please be assured we have raised this with the Team who will investigate accordingly Please do not hesitate to contact us if we can assist further, our friendly Customer Services Team are available to speak to 7 days a week on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
B Reindorf
Verified Buyer
“My order No. RZ116354882GB was ordered on June 8th, 2018. Until this date, June 19, 2018 it has not arrived at its destinity. I would appreciate if you can let me know the outcome of my order. Needless to say I cannot answer your questions about the delivery etc.”
Helpful Report
Posted 7 years ago
Thank you for your email. Your order has been dispatched from the UK and on its way to your destination. I will check the tracking tomorrow for you and will update you via your order to let you know the progress and where your order is up to. It can take a little while for some orders to come through customs but we are not aware of any delays at the present time. Hopefully your order will be with you very soon. With regards, Janice Ruddock Customer services.
Posted 7 years ago
Anonymous
Unverified Reviewer
“I sent back a pair of shoes I ordered. Although the receipt of the shoes was confirmed, I never received my refund of appr. € 80,-, although I was informed that a refund would take place.”
Helpful Report
Posted 7 years ago
Thank you for your review. Please can you call us on 0345 241 7742 so that we can look into this for you. As you have no details on this review we are unable to locate your order and would really like to do this as quickly as possible for you. I look forward to hearing from you. With regards, Janice Ruddock - customer services
Posted 7 years ago
C Drysdale
Verified Buyer
“I ordered a pair of shoes instore at Teeside Park,paid for next day delivery but they took 2 days and they were damaged.Returned them to Darlington store and they gave me a refund.I reordered the shoes on line and when they arrived they were the SAME DAMAGED PAIR.How can this happen?Not good customer service!I returned this pair to Keswick branch.the manager could not have been more helpful and was very apologetic.She gave me a refund.”
Helpful Report
Posted 7 years ago
Dear Carol, Thankyou for your review. Firstly please accept our sincere apologies for receiving a damaged pair of shoes, these should not have been processed for an additional order and indeed the pair have now been returned with our faulty items. I am happy to hear Keswick were able to assist you with this and have passed over your comments to the manager within the store who assist you. Please be assured your comments have been raised internally with our dispatch team to ensure this does not occur again and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
K Jones
Verified Buyer
“I ordered a Bamboo Metallic Van Dal Clutchbag to match a pair of Van Dal shoes in the same colour The bag was delivered with rust on the metallic clasp. Customer Services immediately refunded the £5.99 which I had paid for next day delivery, plus a pre-paid returns label, and refunded the cost of the bag (£60) once it had been received by them and examined Although the response in terms of payment for postage was appreciated, this was overall a very disappointing experience, and I would not have purchased this bag from a charity shop - never mind a respected retailer for the cost of £60. I believe that the bag must have been in stock for a considerable length of time to begin to rust”
Helpful Report
Posted 7 years ago
Hello Kate, Thankyou for your review. With reference to your return which we recently received back, we are very sorry there was some rust to the inside of the clasp. We have passed on your feedback internally and also arranged for all the stock of this bag to be checked to ensure there is no further Van Dal bags reflecting this same concern. We are pleased our Customer Services Team were able to assist you with your query and also that a fast response was offered. We are naturally very disappointed also, we hope we can restore your faith in shopping with Charles Clinkard. If we can offer further assistance please do not hesitate to contact us, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola - Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,791 reviews
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