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Charles Clinkard Reviews

4.8 Rating 49,780 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,691
 Metrics Info
4.8
Based on 49,780 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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B Sharp (soprasteria)
Verified Buyer
“Boots were too tight & had been previously worn. Internal packing in the boots was out and sole of boot Was scuffed”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Items are sourced from the warehouse and also stores, they may have bene on display or tried on however the quality of the item as well as the packaging should not be impacted and we are very disappointed this pair arrived in this condition. As this was the last pair in the company, we are sorry we are unable to replace these however have contacted you via your order to gain further information. We look forward to speaking with you. Kind Regards Nicola-Customer Services
Posted 6 years ago
T
Verified Reviewer
“They sell leaky shoes. Last month I bought a pair of Rieker shoes for £67. The first time in the wet the left shoe leaked. I took them back to the shop and was asked if I had waterproofed them. I thought the shoe manufacturer was supposed to do this rather than sell shoes that are not fit for purpose and expect the customer to rectify the fault. A waterproof spray at £9.99 was offered. I declined. I will see what Rieker say.”
Helpful Report
Posted 6 years ago
M Bazinet - Beck
Verified Reviewer
“I wear an 81/2 shoe. I knew Gabor can run a bit big so ordered an 8. It was more like a 10. I called and learned the return would be very expensive. I ordered a 71/2 and that too was more like a 9 or 91/2. I returned both pairs and it cost me $56.00. Live and learn...never again will I order from a company out of the US”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. As our company is based in the UK, our sizings are listed in UK conversions and not US. This could possibly explain the size difference and as to why you found them rather large. Returns are payable by the customer as we offer a competitive delivery charge and we are sorry you will not be ordered in the future. I have included a size guide for you which is general but may help to confirm how to convert UK sizings in the future. https://www.charlesclinkard.co.uk/size-guide-i26 We also sell our range of shoes on Amazon.com which may be helpful in the future for you. We hope you will reconsider ordering your Gabor shoes from us and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
J Brocklehurst
Verified Reviewer
“I'm surprised you asked me to review this product as you recently replaced the boots as they were faulty. After 3 days of wearing the boots one of the soles came detached from the boot and was hanging on from the front of the boot. It was extremely difficult to walk in them and I was in the middle of day-out. I had to box up the boots and then take them to the post office to return them before the company sent out a replacement pair. I don't think I received an apology and definitely not a gesture of goodwill.”
Helpful Report
Posted 6 years ago
Hello Judy Thankyou for your review. We are very sorry to hear that your purchase before unwearable after three days of use, this is certainly not something we expect from Gabor. As per company procedure we do need to know the parcel is on its return to us, not necessarily arriving back but within transit before sending a replacement. We again sincerely apologise for any further inconvenience this caused. If we can offer assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Unfortunately Charles Clinkard sent me the incorrect boots and refused to send the boots I had ordered until they received the wrongs one back which meant they didn't arrive in time for my trip! Very disappointed as the stores are normally so helpful.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear you received the incorrect boots and also disappointed with your feedback. When we dispatch items rigorous checks are in place to ensure no mix ups occur and this of course should have been brought to our attention before sending. We understand your frustration in having to return the boots to us first, as per our company procedure, we do ask for the return to be on its way back before sending out the correct item. On this occasion, there had been a mix up and the pair you received initially incorrectly were for another customer. We are sincerely sorry and please be assured your feedback has been passed over internally and we hope we can restore your faith in Charles Clinkard in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Unverified Reviewer
“I purchased some Gabor shoes online. They left large black marks on our kitchen floor - no other shoe has ever done this. I returned them to Charles Clinkard who refused to accept that there was a manufacturing fault. The shoes are being returned to me without any offer of an exchange or refund. I will have to pay a local cobbler to replace the soles. I have previously been happy with Gabor shoes but would now avoid buying them, or anything from Charles Clinkard.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“It is very misleading from the picture that actually just a socks is for sale. There is not even a picture of the socks on it's own. I placed an order on the mobile website, so could not see a full description, and just was gutted when collected the parcel from collect plus. There could be one picture of the socks in the does, for demonstration, but not 5 photos of a shoes photographed form every angle. Very disappointed that there were no free returns too.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear your feedback regarding the listing for the Joules Wellington Socks. The images taken are used to reflect how the socks look when worn with a pair of Wellingtons, we appreciate your comments regarding adding an additional picture showing the item and will of course ensure this is passed forward. We offer free standard delivery however do ask customers to pay towards the cost of the returns, we have contacted you seperately regarding this and hope this will restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services Kind Regards
Posted 6 years ago
Anonymous
Verified Buyer
“I purchased 2 pairs of boots and was overcharged by €18, I did contact your customer service who refunded me €2, a complete insult”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. We have contacted you via your order with further information regarding this. Kind Regards Nicola-Customer Services
Posted 6 years ago
P Koranteng
Verified Buyer
“Ordered Marco Tozzi Bronz ll boots size 7, received size 6. Spoke to customer service on 23/11/18 at 09:12 hr regarding this matter. I was told that I will be emailed a pre paid label so that the boots can be returned and over a week later and a further email to customer service, I have had no reply. I am extremely disappointed and rethink ordering online. There seems to be a lack of support when your order is wrong.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We apologise you received the incorrect boots and have contacted you via your order today in order to resolve this. We look forward to speaking with you. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Hunter
Verified Reviewer
“Disgusting Customer Service, ordered an paid for express delivery for a certain date as i was going away the day after expected delivery. Received an email on the day i was expecting my new shoes to say that they would be delivered the next day!! Very disappointing as i was relying on taking the shoes with me. Called customer service who were NO help at at. Will not be buying from Charles Clinkard again, will use someone who deliver what they promise.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our Express Delivery is £2.99 and dispatched within 2-3 working days. At the point of checkout, an Estimated Delivery Date is given and no option to select the date isprovided. Express delivery is charged at £2.99 and is available on all products; simply select the option at Checkout. Please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day. The link for the Delivery Terms isincluded in this link which we hope will offer assistance in the future. https://www.charlesclinkard.co.uk/delivery-i261 We are disappointed with your feedback and will pass on your comments to our Customer Service Team. If we can offer assistance in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Wrong colour boots sent and had to wait for a returns label to send them back. They were needed for 14th November, received them on the 12th which was too late to have them returned and redispatched in time.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review We are sorry you received the incorrect item. We were not aware there had been a mix up until after the order was dispatched however we fully understand how frustrating and disappointing this would be especially if the boots were required for an occasion. We issued a prepaid label for you as soon as we were alerted to the error however understand you have now returned your order to a local store and a refund has been issued, We ask all customers to leave feedback and appreciate your review, this helps reflect the different levels of service we offer. We are truly disappointed with the experience you had with your order and hope you will return in the future. Kind Regards Nicola
Posted 6 years ago
P Bailey
Verified Reviewer
“I loved the boots but they were damaged and you could not get me another pair, however your service was excellent”
Helpful Report
Posted 6 years ago
Hello Pam Thankyou for your review. Naturally we are sorry and disappointed we were unable to obtain another pair of boots for your order. We are pleased our Customer Services Team were able to assist you and will of course ensure your kind comments are passed on to the colleagues involved. We hope we can restore your faith in the future and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
M Lee
Verified Reviewer
“My wife ordered some Gabor shoes online and they arrived promptly. However they marked our kitchen floor badly - no other shoe has ever done this, so there's clearly a problem with the product. We returned them but the Company insisted that there was no manufacturing fault (!!) and offered no refund or replacement. The shoes are being returned to us. We will have to pay to get a local cobbler to replace the soles & heels.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear your comments regarding the purchase. On checking your order, our Customer Services Team and the Gabor Representative have been in touch with regards to you query. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
H Surguy
Verified Buyer
“My daughter is 10 and wanted some black knee length boots and there weren't any for her size. Encouraged to try ladies that were completely unsuitable. Staff were lovely. But please stock wide fit for all kids!!!!!!!”
Helpful Report
Posted 6 years ago
Hello Helen Thankyou for your review. We are very disappointed with your feedback and have included a link below to which you may be able to find a suitable boot for your daughter: https://www.charlesclinkard.co.uk/search/girls-c23/boots-c25/long-boots We will ensure your feedback regarding additional width fitting boots is forwarded to the relevant area and hope you will return in the future. If there is anything we can assist with improving your score please do not hesitate to let us know. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I was not happy with my purchase, the boots looked more attractive on the website than in reality. I was very disappointed to discover that returns are at purchaser's own expense. This completely puts me off ordering anything else in future.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are naturally disappointed to hear your comments and are sorry you feel you may not order in the future. We do take images of our products to try and highlight the attributes but there is no better way than to see the boots for yourself and we fully appreciate not everyone will enjoy the style. Size and choice is very personal. You get 35 days into which to return an item as long as it is unworn and in the original packaging. You can return to a Charles Clinkard store (based on your post code our Guildford store would be an option) for an exchange or refund. Other options include Collectplus which is £4.49 and covers up to 10kg in weight and ideal for larger items like boots or multiple products. You can also use Royal Mail which has additional services and will vary in cost depending on the option you choose. We do recommend using a tracked service for your security. If we can offer further assistance do not hesitate to contact us and we hope we can restore you faith in Charles Clinkard. Kind Regards Nicola
Posted 6 years ago
Anonymous
Verified Buyer
“Boots were not as advertised and I had to pay to return them.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry to hear your feedback regarding your recent order. We have received the returned items and a refund has now been issued for you and we have also contacted you via your order in order to restore your faith in online shopping. If we can assist in the meantime do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I have ordered two pairs of Gabor boots - each pair at 170GBP. The first pair that was shipped was unfortunately too small but also the colour I ordered - River - was not the one that I have chosen. I received a pair of boots in black. A quick phonecall to CC resolved it in minutes and I was e-mailed a pre paid label to return the boots. So far so good. I ordered another pair this time in medium but unfortunately it was too small and had to return it. Can you imagine my unpleasant surprise that returning the boots cost over 11GBP?! CC should have free returns and delivery especially for purchases over certain value, however that does not seem to be the case. Won't be ordering from CC again.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Naturally, we are very disappointed to hear that you initially received the incorrect item when you first placed your order. Items are checked prior to dispatch and we are sorry you received the incorrect colour. It is also excellent to hear how quick Customer Services were able to assist you with this error and I will ensure your comments are passed over to them. With regards to returns, we offer free standard delivery on all orders with dispatch within 2-5 working days. We do ask for returns to be paid for and there are various services which are both cost efficient and convenient. Collectplus is £4.49 and is for 10KG in weight, ideal for larger items, multiple orders and they offer a trackable service. You would need access to a printer and the label is sent to an email for you to print off. Royal Mail/Post Office has varying services which will depend on size of the return and how quick you require the items be returned. Additionally you can return to a store and on checking your details we do have one in the Talke Pitts outlet in Stoke. We appreciate all feedback from our customers as this helps to reflect the true level of service we offer. If we can assist further in the future, do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Did not get order”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. Please accept our sincere apologies for the inconvenience caused regarding your recent order. Initially the incorrect colour was dispatched which is disappointing and we tried to locate a replacement pair however they were unavailable. The order has now been refunded and again we are sincerely sorry. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
P Hartop
Verified Buyer
“I paid for next day delivery my parcel was then for reason unknown to be taken to Scarborough I live in Bedfordshire..I was then emailed every day saying my parcel was going to be delivered... my address with post code was clearly on the order, I contacted the Charles Clinkard help line and was assured that I would have my postal charge refunded and they would contact the delivery company .. I unfortunately never received my parcel so asked for my money to be refunded! Disgusted and disappointed!”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. DPD are an excellent courier service which offers the one hour time slot and a safe place option. It is very disappointing that on this occasion they did not meet the high standards we would expect and we have raised an investigation with them. Our Customer Services Team have issued a refund of your parcel and the delivery charge you paid was reimbursed. Please be assured we have taken on board your feedback and we will ensure the issues you encountered during your recent order are fully looked into. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Unverified Reviewer
“Have been in twice now in Leeds and felt like I was something under someone's shoe. The staff were more interested in chatting amongst them selves, until someone "nicer dressed" than me walked in the door. I just turned around and walked out.”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We are extremely sorry to hear of your experience in our Leeds store. I have forwarded your complaint to our area manager so that he can address this within the store. Please be assured that this will be taken seriously and that training where needed within the store will be actioned. We are genuinely sorry for your disappointment and hope that if you do go into our store again, you will find that you are greeted in a more professional manner. With regards, Janice Ruddock Customer services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,780 reviews
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