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Charles Clinkard Reviews

4.8 Rating 49,806 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,719
 Metrics Info
4.8
Based on 49,806 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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J Hastings
Verified Reviewer
“I ordered shoes online, when they arrived they was not a matching pair, they were different shades. I returned them to the store in Ilkley and they said one of the shoes must have been on display in the window so they would order me another pair. When I went to pick them up they had the same problem. I buy a lot of shoes at the Ilkley store the staff who are brilliant were really apologetic. Surely the shoes should have been checked before being sent in the first place.”
Helpful Report
Posted 7 years ago
Dear Jean Thankyou for your review. Items are sourced from our warehouse and also our stores. They may have been on display or tried on however the quality should not be impacted on and we are very sorry you received a mismatched pair. Please be assured this has been raised internally as this should have been brought to our attention before being dispatched to you. We have passed on your feedback to the Ilkley store who received your return and we hope you will return to us in the future. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
C Ward
Verified Buyer
“I was supposed to get discount and when I checked I had paid the full price”
Helpful Report
Posted 7 years ago
Hello Carol, Thankyou for you review. We have contacted you via your order regarding the above and are sorry you were disappointed. Kind Regards Nicola-Customer Services
Posted 7 years ago
E Jackson
Verified Buyer
“Awful delivery and service”
Helpful Report
Posted 7 years ago
Hello Esme, Thankyou for your review. We are sorry to hear you had a disappointing experience with the delivery of you parcel. We have approached the courier directly regarding this and they will investigate this internally. In the future please do not hesitate to contact us, we have alternative delivery options available which may be more suitable. You can also opt for the items to be sent into a Charles Clinkard store. We hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I went into redcar branch, was a man serving I hadn’t seen before, told him I was looking for some boys sandals, he waved at the wall and said they’re what we have. I pointed to a couple and asked to try them, he then asked me what size I want! I guessed my boys size, he brought them out and handed them to me to put on him and for me to decide if they fit. I happened to find a pair on the sale rack which I guessed the size and I was left to decide if they fitted. I might aswell have gone to a supermarket and bought a cheap pair as I had to decide if they fitted! As I left a lady was pushing in a price with twins in, I told her not to go upstairs for children’s shoes as they wouldn’t be fitted.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review I am sorry to read about your recent visit to our Redcar branch. We pride ourselves on our customer service and our personable fitting service we offer in branch, and it is disappointing you have not experienced this, on this occasion. Please be assured your comments have been fed back to our Branch Ops team and your comments will be investigated fully. I do hope that this experience has not put you off shopping with us again in the future and I hope that you will visit us in store again soon. Kind Regards Nicola-Customer Services
Posted 7 years ago
R White
Verified Buyer
“The first pair of shoes I ordered arrived and were two different colours. One was pink the other a beige colour. Obviously one shoe had been on display. I phoned up immediately and said I was shocked that someone had checked these and sent them out. I spoke with Tracy who wasn’t very sympathetic about my complaint. Another pair was sent out which I have received. They are ok. Not at all a good first experience.”
Helpful Report
Posted 7 years ago
Dear Rita. Thankyou for your review. Firstly please accept our sincere apologies, during the dispatch process items are checked rigorously for quality and we are disappointed you received an odd coloured pair. We pride ourselves on providing an excellent Customer Care experience and also are sorry if you feel out Team were not sympathetic to your concerns, this is not the reflection we aim for. We have fedback your comments to the Team and they were very disappointed to hear these, this was not truly the sentiment they were trying to convey. We are pleased we were able to assist you and provide you with a replacement pair and appreciate the time you also took in working alongside us. We hope we can restore your faith in Charles Clinkard and please do not hesitate to contact us on 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. You can also use our Chat facility or send an email to sales@clinkard.co.uk. We look forward to assisting you in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Peet
Verified Buyer
“The shoes were delivered to the wrong house, so it took some time to receive them”
Helpful Report
Posted 7 years ago
Dear Anne, Thankyou for your review. It is disappointing to hear that you had a delay in receiving your parcel and we have taken this up externally with the courier. We have other options which you can opt for in the future such as Royal Mail or also, you are welcome to collect from a local store. Our Charles Clinkard in Oxford is nearby and this may also be more convenient as you. We are sorry for any inconvenience this may have caused and we hope you will return to shopping with ourselves in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“Waiting and waiting to get served in children’s department. Had a ticket, we were next, sales assistant decided to serve someone else. Gave up and left. This is not the first time we have given up waiting to be served.”
Helpful Report
Posted 7 years ago
Hello, Thank you for taking the time to contact us. I'm sorry to hear of your recent experience. Our children's department can be very busy, however, you if were next in the queue, you should have been served. If you'd like to contact us with further details of the branch involved, date and time etc - I'll be happy to pass your comments on. Kind regards, Rosie, Customer Services.
Posted 7 years ago
M Kernan
Verified Buyer
“The wrong shoes were sent. I had a very upset little girl expecting Lelli Kelly's. Not one sorry offered. Very poor customer service.”
Helpful Report
Posted 7 years ago
Hello Mary, Thankyou for your review. Naturally we are very disappointed that the incorrect items were dispatched to you. Orders are checked rigorously before dispatch and we are sorry for the inconvenience this has caused. Please be assured this has been raised internally to avoid an issue like this occurring in the future and we hope you will reconsider returning to ourselves in the future. If we can offer further assistance please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
T Pierce
Verified Buyer
“Still have not received my boots”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Deliveries to the United States can take additional time as factors such as customs and transport delays can add delays. I have contacted you via your order with further information with your order. If any further assistance is required do not hesitate to contact us. Kind Regards Nicola Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Shocking courier service, paid express delivery, item not delivered on day expected, no communication from courier. Wasnt able to speak to a human when calling the courier. The experience would put me off buying from Charles Clinkards in the future.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Please accept our apologies on behalf of the courier for the disappointing service you received. Feedback regarding the service they offer has been positive however please be assured we will pass over your comments for them to look into. We do have different alternatives for delivering your item and when placing a future order please either call 0345 241 7742 or send an email to help@clinkard.co.uk and we will update your request. We appreciate all feedback from our customers as this helps to reflect different aspects of the service offered by Charles Clinkard. Naturally we are very disappointed and hope you will return to ourselves in the near future. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Sarvar
Verified Buyer
“Ordered Sunday day didn't arrive until Thursday 7.45. Went to return them...had to pay to return....very old fashioned...costs me over £9 to return! !!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for leaving your review. Your order was placed on the 29th April 2018 and was dispatched ready for Collectplus on the 1st May 2018. Standard delivery is dispatched within 5 working days and we ensured your order was posted out well within this timescale. We have passed your comments over regarding the length of time your order took to arrive at your chosen collection point to Collectplus who were responsible for arranging the additional service. With reference to returns, we offer free standard delivery with no minimum spend and ask customers to pay towards the cost of returns. There are a number of ways to return an item, you can visit a Charles Clinkard store with your invoice and items, a refund or exchange can of course be processed for you instore. Additonally Collectplus offer a cost efficient returns service for £4.49, this covers up to 10kg and is ideal for larger items as well as multiple products and on this occasion would have been more beneficial for your return. Other services are available such as the Post Office however charges vary epending on the service you receive, we ask for the item to be recorded as this protects both you and the company should an item go missing/be damaged. We are sorry you were disappointed and have contacted you seperately regarding this. If any further assistance is required please do not hesitate to contact us on 0345 241 7742, you are also very welcome to email help@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I've ordered a pair of Ralph Lauren Kids Lathan Mid Boys boots Size 3/36. Payed for express delivery to make sure my son would have them for his First Communion. I've received a lovely pair of boots (as described) Size 4/36 (as it says on the boot's label). My son ended up wearing an old pair of shoes on his big day and I payed, unnecessarily, a more expensive delivery. Very disappointing.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Ralph Lauren is an overseas brand, how they convert their sizes is different. An EU36 would be normally equivalent to a UK3 however Ralph Lauren have this as a UK4, this would be the reason for the confusion and we apologise for this. We have contacted you seperately regarding this an are sorry for the confusion. We look forward to restoring your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“You send me used slippers, very disappointed with my order, it's was my birthday present.....i send you email with photo but don't have any answer....”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been on display or tried on however should not arrive in poor condition. We are very sorry and also disappointed you received this pair. Our Customer Services Team have been in touch regarding this and we look forward to moving forward with your query. Please be assured we have raised this internally with the relevant teams and hope you will return to us in the future. If any assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“Don't waste money, customer service as poor as shoes, stretched so much unable to keep on, customer services said no fault, however provided 2 sets full insoles, 1 set part insoles and heel grips to try to get them to fit and their reply they said 'their shoes do not fit my feet!' I thought a shoe manufacturer made shoes for feet - wrong:(”
Helpful Report
Posted 7 years ago
Thank you for your review. Although we are sorry to hear that the shoes that you have bought are too large for you, they are worn and therefore we are unable to accept them back for a refund or exchange. If you had returned the shoes unworn we would have issued a full refund for you, but this was not the case. As good will our cusotmer service department did try to help with the fitting of the shoes for you and supplied free of charge, insoles, half insoles and heel grips. We do hope that this will make the shoes more snug for you by reducing the area within the shoe. With regards, Janice Ruddock - customer services.
Posted 7 years ago
M Marsh
Verified Buyer
“I was sent the wrong type and size of shoe. I was offered free return slip which was not sent to me so I had to call again to be sent one. I therefore had the additional cost of two phone calls to the company.”
Helpful Report
Posted 7 years ago
Hello Marianne Thankyou for your review. We are sorry you received the incorrect style, items are checked prior to dispatch and this should indeed have been brought to our attention. Our telephone number is a local call rate from a landline, other networks will vary however we can see now that you safely received your label and also that a refund has been processed. Please be assured we appreciate all feedback from our customers whether positive or negative as it helps to reflect the different aspects of the CustomerService we offer. Naturally we are very dissappointed and hope we can restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“The clutch on the handbag in the shop was faulty so they promised to send another to my home address. This turned out to be a pair of shoes!! Michael Rushforth at Customer Services was really helpful in returning the shoes but as time was running out I went elsewhere for another bag. However the shoes I had purchased in the shop were very comfortable!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for the inconvenience you encountered with your recent order. We have taken this up internally with our dispatch team to ensure the orders are thoroughly checked prior to sending out. We can confirm your refund has been processed and your kind comments regarding our Advisor Michael have been passed over to him and he will be delighted. If any further assistance is required please do get in touch on 03452 417742, we are available 7 days a week and as late as 8pm Monday through to Thursdays, Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“Wrong size sent!”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for the confusion you had regarding your order. Items are checked prior to dispatch an it is very disappointing that you received the incorrect size. We can see now that our Customer Services Team have been in touch and spoken with you. We hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
C Gill
Verified Buyer
“I haven’t received my order yet?! :/”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your feedback. We have left you a message via your order to give further information regarding the above. We are sorry you have not yet received this and look forward to assisting further. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“The parcel was not delivered to my house address it was delivered to the P.O.box, which happens the first time to me in online shopping. It is inconvenient, and I have to go all the way there to collect my parcel.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Delivery is to PO Boxes only in the UAE and there is no mail delivery to street addresses in the UAE. All mail goes to PO Boxes at various post office locations or to business addresses for delivery to employees. You can set up a Post Box location for your deliveries by visiting: https://www.epg.gov.ae We are sorry you found this inconvenient however this is a standard policy for the UAE and if you address your parcel to a street o business address you will be requested to collect from a PO BOX or set up one in order to receive post. This applies to visitors and travellers also. We hope you will reconsider shopping with us in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“At least twice I order a pair of shoes waitedxand they were out of stock got a email saying they were back in stock placed order straight away few days later again out of stock.Although not taking the money each time getting authorisation which is tieing up funds for three days making you unable to get elsewhere.No explanation why they keep doing this.Ordering for a present do not rely on these people to fulfill your order.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave a review. When an item is low in stock, this advises that there are less than three pairs available in the company. As we source our stock from stores as well as our warehouse, it may be that when we go to select the item it is possibly not available or already sold/allocated to another customer. On this occasion we only had one pair available, as there may be a number of people who require the same item it is on a first serve basis and we apologise we were unable to fulfill this item. If you are interested in ordering a shoe which is showing as low stock, you are very welcome to call 0345 241 7742 and we can then check into this for you before placing an order to ensure no further disappointment. We always try to inform our customers as soon as possible so they can look into a replacement and also, if payment was a debit/credit card we do not take the payment so therefore you do not have to wait for any refund to be returned to you. We have taken on board your comments and thank you for these and hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,806 reviews
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