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Charles Clinkard Reviews

4.8 Rating 49,748 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,656
 Metrics Info
4.8
Based on 49,748 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I would never use these again ordered some boots for my daughter paid extra for them to be delivered early and it took of 2 and of weeks to come when rang up about them I was told the same thing then I rang for a third time and told they was still on the shelves then I was told for my inconvenience I would get my postage back and pre paid label so I would be able send them back they come and was no good for my daughter. So I rang them again and explained and saying there was no pre paid label I was advised to pay to send them back and would get refunded for the postage that was back in October still no refund.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry for the inconvenience caused. We have sent you an email via your order with regards to the postage address and if you can provide an update We look forward to hearing from you Kind Regards Nicola
Posted 4 years ago
D Matthews
Verified Buyer
“False advertising NOT SIZE 8! More like a 7. Also boots seem to have been worn. Now I have to pay to send them back. Never again.”
Helpful Report
Posted 4 years ago
Hello. Thankyou for your review. I have comtacted you to help further with this. Kind Regards Nicola
Posted 4 years ago
C Small
Verified Buyer
“Very disappointing checked with lady on phone that the shoes where size 9 but they weren't 42 is a 8 has been since I was 14 am now 80 felt very cheated that I had to spend £8.80 to return these wrong size as a pensioner that's a lot of money sorry very poor service”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. With regards to size, brands are not universal and they will convert sizes differently however we understand your disappointment and are sorry. Remonte are a continental brand and they convert a 42 to a size 9 however other brands will size this differently. We have contacted you via your order to offer further advice. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Awful asking for a review I haven't even received the product I ordered weeks ago.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We have contacted you via the order with tracking information and also further details Please can you check your email/junk folders and get back in touch at your earliest convenience Kind Regards Nicola-Customer Services
Posted 4 years ago
C Smart
Verified Reviewer
“Totally inept service ordered a pair of slippers for Christmas heard nothing for almost a week then I contacted them who said ran out of stock but failed to inform me so no present. They were quick enough to take payment. They offered me a voucher for further orders why would i order again from a company that has rubbish communication and does not value my custom. I am really disappointed and advice against using them.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We would like to apologise you were not notified the item you ordered was out of stock We do aim to keep our website as up to date as possible, however during busy periods demand can outstrip supply for popular items. We do state when an item is low stock on our website to make our customer’s aware, although unlikely, we may have to cancel this item from an order. Our Customer Services Team have spoken with you regarding this and we are sorry for the inconvenience caused Kind Regards Nicola-Cusotmer Services
Posted 4 years ago
"
Verified Buyer
“Paid a lot of money and my shoes rubbed me leaving blisters on the back of my foot”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry your items were not suitable. As style and fit is personal there is no guarantee a shoe will fit and other factors can also affect this. As you have worn the shoes we would be unable to accept them back however we would suggest giving your feet a break from wearing them, some materials are harder than others to settle in and if you keep trying them whilst your feet are sore, it will distress your feet more. We are again sorry you were disappointed and hope it will not deter you from ordering another style from us again soon Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Not worth the money”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry to hear you are disappointed with your order. As we have no further information or contact from you regarding any concerns, please can you email sales@clinkard.co.uk or call our friendly Customer Services Team on 0345 2417742, we can then assist. We look forward to hearing from you Kind Regards Nicola
Posted 4 years ago
"
Verified Buyer
“Spent a great deal of money on a bag. Arrived through the post with no more protection than a thin polythene bag...not surprisingly the bag was scuffed. Rang to explain what had happened and asked that the bag be replaced. A very helpful lady agreed that the bag should have been better protected and promised to call me back once the replacement bag which had been located in a store was received back, and checked over, at the despatch centre. I wasn’t called back and no replacement has been received. The result is £190 spent on a damaged bag which Charles Clinkard deemed unworthy of a box or adequate packaging, Extremely upset and bitterly disappointed. I guess I’ll have to try polishing the scuffs out before wrapping it. Bought as a Christmas present for my daughter.”
Helpful Report
Posted 4 years ago
Thank you for your email. We are sorry to hear that you received a bag that was scuffed. This should have been wrapped correctly and checked before sending out. We did send to you a pre paid label for the return of the bag, My colleague did arrange for a new bag for you, but due to a second lock down, it looks like this did not complete. I have written to you seperately and hope that we can help further. Kind regards, Janice - customer services
Posted 4 years ago
P Burn
Verified Buyer
“Enjoy peace of mind with 365 day returns they say....I say avoid. Having bought many boots and shoes over the years from Clinkards and having never had any issues or had to return faulty products, I believed I was ordering from a decent trusted retailer. How wrong could I be? I needed to return faulty boots purchased online; the zip came down during a period of wear repeatedly. I returned them within 30 days of purchase as they were not fit for purpose. I received an email asking me about whether I was zipping the boots up correctly and using a velcro catch. After stating the obvious over an exchange of 3 emails about them having difficulty replicating the fault, I had to chase up a response to my refund. When I did over the phone; I was told that they would not refund me, nor was an exchange or credit note mentioned by the first two advisors I spoke to, as they could not replicate the fault. Their solution was that I come into the store and do a demonstration, so that they could check the boots were faulty and fit correctly. I'm not sure whether this would mean frog marching their customer around the shop or perhaps accompanying them around the shopping centre? Outrageous. The manager did phone me back on the day promised which was something but I had to argue the toss again with her. I had to advise I would take my complaint further before a full refund was offered. This is all during a pandemic where we are all trying to get along without having close contact and relying on retailers being decent when purchasing online. Maybe CharlesClinkard are on the brink of collapse and their staff are under instruction to avoid giving refunds at all costs? It certainly seemed that way.”
Helpful Report
Posted 4 years ago
W HUGHES
Verified Buyer
“Useless you sent a pair of seconds, and could not replace them. Poor.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. On checking the order, we can see the shoes ordered were shipped directly from the manufacturer on our behalf. We note you contacted us to advise there was a fault with the item and we helped voer the cost of the postage for you. On return, we contacted the supplier to see if we were able to send an exchange however the stock was no longer available to us and we ensured a refund was processed. We are very sorry you were disappointed, we will ensure the manufacturer who dispatched the original apir are made aware of your feedback. We hope you will return to shopping with us again in the future and please do not hesitate to contact us with any queries Kind Regards Nicola-Customer Services
Posted 4 years ago
C Hughes
Verified Buyer
“Absolutely shocking customer service experience. Firstly, I was sent the wrong shoes (through the fault of a staff member) when I got in touch to inform the company and request a replacement be sent out, I was informed that they replacement couldn’t be posted out until after I posted back the pair I had received (implying that I would otherwise try to steal them) My local post office is an 18 mile round trip and work commitments meant that I had to wait until the following day. I was worried that I wouldn’t have them by the weekend and as I had explained to the customer service team I had lost my sons shoe the previous week and we had been waiting for this pair to allow him to leave the house. I posted them first thing in the morning and was informed by a staff member shorty afterwards that the replacements were on their way to me next day delivery. When they eventually arrived, they had NOT been posted next day delivery and according to the postmark had in fact not been posted until the afternoon. My son went 5 extra days with no shoes, which meant five extra days of trying to explain to an 18 month old why he can’t leave the house. I am deeply disappointed. The replacement pair should have been sent out next day delivery, as soon as I reported the issue, and I should have been allowed a days grace to post the pair in my possession. But worse than that was being blatantly lied to by a customer services representative. I’m afraid I will not be shopping with you again.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your recent review. During the dispatch process, items are rigorously checked and on this occasion we are disappointed the incorrect item was sent to you. Our Customer Services Team issued a covering postage label for you so the items would be dropped off without any cost to yourself due to the error made We do need to know the shoes are on their way back as we were concerned the mix up may have affected another customer and we can confirm that once you called us on the 19th November to advise the item was dropped off, the pair on hold were checked thoroughly. Once these had been checked then the courier DPD collected these as soon as they were able and had them sent to your local depot for a delivery on the 20th November 2020. Once we pass these to DPD we hope they will deliver as soon as possible and we are unaware of any delays however the couriers do currently have a number of extra deliveries due to the current pandemic and the festive period approaching. We understand how frustrated you are and are disappointed you will not be returning to us. We have contacted you via your order and hope you will give us the opportunity to restore your faith, Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Paid for gift wrapped service but didn’t get it unfortunately.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are very sorry the item was not gift wrapped as requested Please find details of your refund shortly for the amount of £2.99. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“My boots arrived damaged and the box was entirely crushed. Not impressed.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your email. We have contacted via your email to gain further information We are sorry for the inconvenience this may have caused you Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“I received a handbag that was defective. I wrote an email to the sales team to query my order, and I never received a reply.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review We responded to the concern with your Kipling bag on the 12th November 2020 and had also requested the replacement item be held and also checked to compare against the issues you had with the original. Please do check your junk folder as the response may have gone to there. We have also resent the details over today and look forward to any further queries that you may have Kind Regards Nicola-Customer Services
Posted 4 years ago
P Gate
Verified Buyer
“Boots arrived in a BAD condition. They were returned and another pair requested. The second pair wee just as bad. These wee returned for a refund”
Helpful Report
Posted 4 years ago
Hello Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacture. We hope you find another style within our range. With regards, Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“over-priced and poorly made!!”
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the shoes. We will of course pass your comments onto the manufacture. We hope you find another style within our range. With regards, Nicola-Customer Services
Posted 4 years ago
J Clarke
Verified Buyer
“The wrong boots were sent, black nubuck rather than black leather ordered. Email immediately sent but have never had a reply so I returned them to your MK store. Refund given but no refund of £5.99 next day delivery postage.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry the incorrect finish was sent to you, our Customer Services Team reached out to you on the 28th October 2020 to assist with the return. We can see you took the style into store for a refund and we have also issued a further refund of the postage you paid for the premium service. Items are checked prior to sending and we are very disappointed this has happened, we hope you will return to us again in the future and do not hesitate to contact us if we can offer assistance Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“1st set of boots arrived and the sizing was off, way too small. 2nd pair of boots arrived as a mixed pair. One size 40 on size 42. Both refunded all ok.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry the styles ordered were incorrect and also that our Customer Services Team were able to assist you with this Any additional queries do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
A Alwuhaib
Verified Buyer
“My order has not arrived”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We have contacted you via the order with further updates Kind Regards Nicola-Customer Services
Posted 4 years ago
J Copsey
Verified Buyer
“Ordered two pairs of shoes only one arrived no explanation as to why the other pair never arrived. Phoned customer service who promised to ring me back and never got a call or the shoes”
Helpful Report
Posted 4 years ago
Hello, Thank you for taking the time to leave a review. I am sorry you did not receive a call back initially from Customer Services with an update. I understand this has since been resolved and your account has been refunded. Kind regards, Rosie
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,748 reviews
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