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Charles Clinkard Reviews

4.8 Rating 49,751 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,659
 Metrics Info
4.8
Based on 49,751 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“Extremely dissatisfied with this purchase. There was a handwritten note inside shoebox from previous purchaser which should have been removed! Also free gift had been taken!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Items are checked prior to sending and it is disappointing that your order was received in this manner. We can see the shoes have now been returned and we have contacted you with regards to this. Kind Regards Nicola-Customer Services
Posted 5 years ago
K Pritchard
Verified Buyer
“Disgusting customer service!! Ordered a pair of lelli Kelly sandals for my daughters 6th birthday. Opened the box to find the ‘free gift ‘ that comes as standard with all Lelli Kelly shoes had been taken out!! Really disappointed daughter- emailed customer services and no response still after 12 days!! Avoid ordering from Charles clinkard!!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very sorry our Customer Serivces have not responded to your query and have been unable to locate the request within our main inbox. We have made up a gift pack today of gifts for your daughter to apologise for any disappointment caused. Please note, these will be with you as soon as possible depending on any delays with the Postal Service. We hope this helps. Kind Regards Nicola-Customer Services
Posted 5 years ago
G Siekkinen
Verified Buyer
“The shoes are very nice looking, however, the sizing of the shoe is way off. I bought a size 5 shoe but the shoe fits a size 6 foot or possibly size 7 foot. I tried to send them back but the shipping company told me the cost would be 170 pounds to return them. I really am not happy I cannot wear these new pair of shoes.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. As size and fit is personal, we cannot guarantee a particular style will fit and we are disappointed to hear you found these unsuitable. With regards to returns, the cost you have been quoted does seem excessive and as we get returns regularly from overseas I would certainly shop around and see if an alternative courier can offer a more cost effective way for you to send these to us. You do have 365 days to return an item in unworn and in good saleable condition and we look forward to assisting you further. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Website not working well. Kept getting “this page not available”.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review We are sorry to hear the website was not functioning for you whilst you were trying to place an order. We hope this will not deter you from ordering in the future and if we can help please call us on 0345 241 7742, our Customer Services Team can place an order or assist with any query for you Kind Regards Nicola-Customer Services
Posted 5 years ago
J Cooper
Verified Buyer
“I am still waiting for my order to be delivered.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review We are sorry your item did not arrive with you and our Customer Services have been in touch to resolve this. There was an issue during dispatch and the parcel could not be located. We can now see a refund has been issued and we hope this will not deter you in the future from returning to us. If further assistance is required please do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 5 years ago
Y Novakovic
Verified Buyer
“Worst company I have ever dealt with. I ordered Birkenstocks which were described as being wholly synthetic. I want this because I am vegan. The sandals I received were leather. I asked for a refund on postage which was refused because the sandals were not described as vegan. I attached a photo of the product description and my order confirmation with a link to it but still refused. I am speechless.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We offer free standard UK delivery and ask customers to pay towards the cost of the returns. On checking the description for this item, there is no information to advise the style ordered are Vegan. You may be interested in the following styles which are listed within the Vegan range: https://www.charlesclinkard.co.uk/women-c1/sandals-c4/toe-post-c80/gizeh-womens-toe-post-sandals-p35145 https://www.charlesclinkard.co.uk/women-c1/sandals-c4/mayari-womens-vegan-slip-on-sandals-p31616 Birtenstock offer a selection of Vegan styles for customers however the one you kindly ordered is not included. We hope you will reconsider ordering in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I had to pay for returning the item I bought 😕 I definitely won't shop there anymore”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We offer free standard UK delivery however do ask for returns to be paid for by our customers. Our returns policy has been adjusted to take into account the current scenario and extended to 365 days to allow people the time to return the item whichever way they choose. We are sorry to hear you are disappointed and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
S Ivanov
Verified Buyer
“Not happy . I spent around £60 for a pair of shoes and the soles were greyish as if they had been on display or had been returned .”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We are naturally disappointed to hear that the shoes received were not in the condition you would expect. Although we are encountering very different circumstances currently, our Customer Services Team are still available to help with any queries you have, we are unable to see any contact from you to enable us to resolve this. If you do have any further queries please do not hesitate to contact us and again we are sorry for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 5 years ago
N Chiuchiolo
Verified Buyer
“I ran up and questioned and the payable return policy and slot of places are changing and your staff was very rude and I said you lost a customer and she replied oh well then . I always shop in your stores and this had put me off”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We do ask our customers to pay towards the cost of a return however have increased the timescale for returns to 365 days. Please be assured your feedback has been passed over to the teams in question and this may be reviewed in the future. With regards to our Customer Service Advisor, we would like to apologise if you felt the experience was poor and we hope you will reconsider ordering again from us in the future. We pride ourselves on our Customer Service and it is very disappointing to hear your contact was not positive. If further assistance is required do not hesitate to contact us Kind Regards Nicola Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“My sandals arrived except 2 different sizes, a size 4 which was correct and a size 5, very disappointing to say the least, I then had to wait for a returns label to be sent to me and then a trip to the post office to return them to you, very inconvenient to say the least.”
Helpful Report
Posted 5 years ago
Thank you for your email. We had only a skeleton staff on at this time due to Covid 19 and although this is no excuse, we were concentrating on getting orders out on time and this order has not been checked as it would have been at other times. We do apologise for your inconvenience. Kind regards, Janice Ruddock - customer services
Posted 5 years ago
P Hughes
Verified Reviewer
“I placed an order for some Rohde mule slippers, size 37 and provided my credit card details. Despite your website stating that confirmation of my order would be sent to me, I did not receive such an e-mail. Further I was charged for delivery which is contrary to the claim you state on your website that no delivery charge is payable. Please contact me.”
Helpful Report
Posted 5 years ago
Thank you for your review, Order confirmation was sent to you on the 11th May, you may find this in your spam folder. We apologise that postage was paid, orders over £30 do not have postage charges. The reason that this happened is that you had a discount code bringing the order to under £30 but I have refunded this postage for you. I apologise for any inconvenience. Kind regards, Janice Ruddock - customer services
Posted 5 years ago
M Garai
Verified Buyer
“Shoes were poorly fitting and 2 of the 4 pairs ordered were too small. Only one pair were satisfactory. Your RETURNS policy us INADEQUATE especially during lock down with no returns label etc. I and my family will not therefore risk using your firm again. I have list a lot of money”
Helpful Report
Posted 5 years ago
Thank you for your review. Our returns policy during lockdown and still is 365 days to return so long as the shoes are unworn. We are sorry to hear that the shoes that you ordered are too small, but we are happy to wait until it is safe for you to return your order and will process the refund for you at this time. Kind regards, Janice Ruddock - customer services
Posted 5 years ago
M Farman
Verified Buyer
“the shoes i ordered never arrived despite emails constantly telling me their suppliers had despatched them !!!! Waiting for a refund not expecting that to arrive either !!!”
Helpful Report
Posted 5 years ago
Thank you for your review. We did contact you in April with regard to your order and wrote privately to you. We apologise for your inconvenience as your order needed to be cancelled by the supplier as they had no stock. We do hope that you find that this was been resolved in good time. Kind regards, Janice Ruddock - customer services
Posted 5 years ago
M Lear
Verified Buyer
“Received a 5 for one foot and a 5 1/2 for the other. Ordered size 5. Now have to return and Clinkards won't dispatch more until this useless pair are returned. In the shielding group so ordered shoes I knew would fit, not impressed. Now have the headache of finding someone to take to PO.”
Helpful Report
Posted 5 years ago
Thank you for your email. We had only a skeleton staff on at this time due to Covid 19 and although this is no excuse, we were concentrating on getting orders out on time and this order has not been checked as it would have been at other times. We do apologise for your inconvenicence and hope that you have found something that is suitable for your requirements. Kind regards, Janice Ruddock - customer services
Posted 5 years ago
Anonymous
Verified Buyer
“The shoes were not new, they were dirty and had obviously been around a while. The boxes were torn and broken. to cap it all, one pair still had the return note inside as faulty from last October. The lady who purchased them in October had spent £56, I was being charged £75, full price for shoes which had already been returned and obviously never checked. I returned them with a letter and sent an email to the managing director. I have had my money back, but, to date, only the girl on the switchboard has offered any apology. I find this unbelievable, or is it normal and I have just been lucky in the past ? I thought of Charles Clinkard as a reputable company, no longer.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. I am disappointed to hear of your recent experience with your order. All items which are returned by customers are thoroughly checked before being placed back into stock and prior to dispatch, and any stock which shows sign of damage or wear should not be dispatched again. The purpose of the box is to protect the product inside, however having said that any boxes which show damage should have been changed and the item re-packaged. I would like to sincerely apologise that the items you received on this occasion did not meet our usual high standards and assure you we are taking your concerns seriously. I have informed the relevant departments involved of the errors and further training will be provided to ensure we avoid this happening in future. With regards to your email correspondence, we have not received any communication outside of this review, so please let me thoroughly apologise that you have not received a response. Kind Regards, Demi, Customer Services
Posted 5 years ago
J F Allsebrook
Verified Buyer
“You made it impossible for me to buy from you. Having found some shoes and put them in my "bag," I entered my credit card details and pressed "Buy." As I have shopped with you before, I used the existing customer pathway, but was told to check out using my Amazon account. Why would I want to do that? So I quit the transaction.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very sorry you were unable to complete your order on our website. We have contacted you privately to offer further information and look forward to speaking with you. Kind Regards Nicola Waller-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I was sent the wrong boots”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are genuinely sorry the incorrect item was received, we check orders rigorously before dispatch and are disappointed you received these. We can see our Customer Services Team have been in touch regarding the return and we are happy to advise the correct item has been posted out for you today and will arrive in the next 48 hours. We hope this will not deter you from ordering again and please be assured this matter has been investigated with the department who were taking care of your order. If further assistance is required do not hesitate to contact us. Kind Regards
Posted 5 years ago
K Jobmann
Verified Buyer
“Nicht für deutsche Kunden! Man bezahlt so viel Geld für die Schuhe und wird dazu noch betrogen! Die schicken reduzierte B Ware für vollen Preis!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have searched our emails and have been unable to locate your query. We will contact you in the next twenty minutes to gain further information and are sorry for any disappointment caused Kind Regards Nicola-Customer Services
Posted 5 years ago
F Kass
Verified Buyer
“received my sons shoes on January 31st. By Tuesday they had a hole in them which i was then told that they had to be posted back to be inspected! Having to now fork out for yet another pair of shoes while the faulty shoes are being INSPECTED!”
Helpful Report
Posted 5 years ago
Hello Fiona Thankyou for your review. We are very sorry for the concerns you have raised. We have sent further information regarding this and look forward to any questions you may have. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Very good experience in shop. Shoes not in stock in the shop. Ordered in the shop and arrived promptly, but contained the wrong pair of shoes in the box. Box was correct. Customer services contacted and would not send correct pair until incorrect pair returned.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your recent review. We would like to thoroughly apologise you have received the incorrect item within the box. This has been an error during the course of the dispatch, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. I can see you have spoken to our Customer Services Department who have arranged with you the return of the incorrect shoes and a replacement pair for you. We would need to know the item is being shipped back before we are able to send out the correct item however we hope we can resolve this as quickly as possible and hope this does not deter you from shopping with us in the future. Kind Regards, Nicola Waller Customer Services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,751 reviews
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