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Charles Clinkard Reviews

4.8 Rating 49,766 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,674
 Metrics Info
4.8
Based on 49,766 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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"
Verified Buyer
“I ordered some full price shoes and they were fine but not to my taste. I also ordered some shoes that were reduced, great shoes, look great and I thought I had found my new work shoes. However they had a terrible crease over the front, clearly been worn and sent back and put in the sale. Are all shoes like this from Clinkards or was I unlucky. Back to Next or M&S for me....”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review Items are sourced from our warehouse as well as stores however the order should of course be thoroughly checked before being sent We are disappointed you received a pair in poor condition and are sorry for the disappointment this may have caused. If we can offer further assistance in the future do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very disappointed as i was sent a bag which was very different from the colour in the picture on the website. Customer care said i need to return and order a new one....poor customer service in my opinion.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you received the incorrect finish for your handbag We have forwarded a seperate email regarding this Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“I ordered a pair of shoes that had soiled soles and had obviously been worn before. I emailed the customer service email address with photos and heard nothing. Terrible customer service.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear that you have received shoes with soiled soles. All items should eb quality checked before dispatched and if marked should not be sent out. WIth regard to your email, unfortunately I have been unable to locate it with your email address, please contact us again on 0345 241 7742 (only a local rate call charge) or email sales@clinkard.co.uk and we would be very happy to help and advise to get you a different pair of shoes. We look forward to hearing from you. Kind regards, Janice - customer services.
Posted 4 years ago
M Hodgkinson
Verified Reviewer
“I paid for express delivery as we were going away, the shoes didn’t come until 5 days later, I’d asked after 2 days for them to be sent to a different address as we were now away. They replied to say yes, but they got sent to our address anyway. Finally got the shoes after a week and a half, but they weren’t the shoes we’d ordered!!!!! I gave up and kept them because my son needed them desperately but not impressed at all!!!”
Helpful Report
Posted 4 years ago
Hello Thank you for taking the time to leave a review. I am sorry to hear you are disappointed. Please accept my sincere apologies for that the incorrect item was sent - had we been made aware, we could have arranged to have the correct item shipped to you. Shipping wise, express delivery guarantees dispatch within 3 working days, the expected delivery dates are shown at the checkout and your order was processed within this timeframe. With regards to changing your delivery address, my apologies but as you paid via Amazon Checkout we’re unable to send to any other address for insurances purposes. I hope the above explanation helps and you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 4 years ago
"
Verified Buyer
“I’m really sorry to say I was disappointed and concerned after my recent visit purely to return shoes. There was no social distancing in store, several people were not wearing face coverings and no monitoring of volume of shoppers coming into the shop was evident. It did not appear to be Covid safe at all and I certainly would avoid visiting at this time.”
Helpful Report
Posted 4 years ago
K Davies
Verified Buyer
“Item was found cheaper in Clarks, Clinkards are refunding the difference but would not of known if hadnt checked.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with your recent order experience. We are unaware of the prices other retailers offer on their items however on checking your order, we can see that our Customer Services Team arrnaged for a refund to be applied for you back to the card used on the original transaction. We hope you will return in the future and please do not hesitate to contact us. Kindest Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Shocking service, dispatched to wrong address”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are genuinely sorry for the issues you encountered during your order. We can confirm we have spoken to the courier who took care of the order, we arranged for your order to be sent to your chosen delivery address however this, for some reason was sent to a completley different location on two occasions despite our clear request. We have contacted you via the order and hope we can restore your faith in shopping online with us. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Very disappointed. Was delivered miles way from my collection point, then agreed to delivered to my home address, waiting all day. On the end hasn't arrive. Next day has to call them again..:(( Ofer me refund...”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review We are sorry for the confusion caused by the delivery of your item. Our Customer Services were in touch regarding this and we can confirm you have now been refunded so you can replace your order. If further assistance is required please do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 4 years ago
C Simmons
Verified Buyer
“Shoes were marked and looked like they were samples from store. Emailed to complain twice with no response!!!!”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We have searched our inbox and unfortunately not been able to locate the emails you kindly sent highlighting the issues with your recent order. We have sent you an email to gain further details and look forward to hearing back from you. Kind Regards Nicola-Customer Services
Posted 4 years ago
B Rashed
Verified Buyer
“The shipping are very very bad, the shipment are stuck 3 weeks in the same place from 24-07-2020 until today!!!!! I can’t choose if I want premium shipping company or stander! I will never buy from this website.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We have checked your order and we dispatched the items within 5 working days with Royal Mail. Due to current worldwide situation with COVID19 pandemic, there are delays within transport facilities and due to the amount of backlog of parcels unfortunately some parcels are still being processed. We have sent a seperate email regarding your query. Kind Regards Nicola-Customer Services
Posted 4 years ago
"
Verified Buyer
“Love shopping at the Meadow Hall shop as service standards are exceptional. Shopping on line has been very different although the ‘phone help line has been exemplary. 2 of 5 pairs ordered online were faulty and 1 of 5 was sent in an incorrect size. I returned all 5 pairs and don’t think I’ll order online again as it was such hard work and very time consuming sorting out the muddle and going to the Post Office with items to return on numerous occasions.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are very sorry you encountered issues with your recent order. We are disappointed with the scenario you encountered and understand our Customer Services Team were on hand to try and resolve this for you. Please be assured, we have issued feedback to the teams involved in taking care of the order to ensure more rigorous checks are undertaken. We hope this will not deter you from shopping again with us and do not hesitate to contact us if further assistance is required. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Unverified Reviewer
“I visited the Newbury store for the first time ever on the 3rd Aug 2020 too get my daughter some school shoes. Sue served us and she was phenomenal and very friendly, however, when we got too the till Sarah I believe her name was, was incredibly rude, looking down her nose at us, and had a poor attitude. After our good service with Sue we were very disappointed by Sarah’s general attitude.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will pass this onto our area manager to deal with internally. We hope this will not deter you from visiting the store in the future and we look forward to any further queries that you may have. With regards, Nicola-Customer Services
Posted 4 years ago
A Bagnall
Verified Buyer
“Disgusted I had to pay £8.20 to send back my purchase to ensure safe arrival of them. They were £80 and l would expect free returns on this price. Also sent another item back costing £52 and again had to pay £8.20 for a safely insured return. Disgraceful!!! Never will buy on line again from Charles Clinkard. And zero recommendation for this website. I hope sincerely that you publish this on your review site.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. With regards to returns, we offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. The details of our returns are available via the website and included in our terms and conditions: https://www.charlesclinkard.co.uk/returns-i17 We appreciate all feedback from our customers and we are naturally diappointed with your comments however if you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards Nicola-Customer Services
Posted 4 years ago
S Swindells
Verified Buyer
“Had to sadly return the lovely boots as they were too tall and baggy on the legs . Not happy about paying for return .It would be helpful if you put the height and calve measurements then I would not have ordered them and it wouldn’t of cost me £11.00 to return them”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We are sorry you found the fit of these boots unsuitable. We include as much information as possible on our listings however will ensure the comments regarding leg measurements are passed on to the relevant team. We do ask for returns to be paid for by the customer and there are a number of options available which you may find cost effecient sucha s Collectplus which is less than £5 for returning up to 10kg, this is ideal for larger items and multiple orders. We hope you will return in the future and if you have any queries with sizing , please email sales@clinkard.co.uk and we can then check this for you. Kind Regards Nicola-Customer Services
Posted 4 years ago
R Norman
Verified Buyer
“I ordered some chelsea boots which turned up in good time. The problem was that they were shop soiled. They had obviously been used in the shop as they had the sale label in and it was worn from people trying them on. I was not very impressed.”
Helpful Report
Posted 4 years ago
Hello, Thankyou for your review. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We have now received the items back and issued a refund for you. We are very disappointed you received these and hope you will return to us in the future, we would like to restore your faith in Charles Clinkard. Kind Regards Nicola - Customer Services
Posted 4 years ago
Anonymous
Verified Reviewer
“Very very bad service from the shop in Summertown Oxford. I bought a pair of slippers, size 11, four weeks ago. When I got them home, although I'd asked for 11s, I saw "size 9" embossed on the soles. Because I was self-isolating, I couldn't go again until yesterday. The shop was out of stock of 11s, but ordered some on the web. Now I've just been emailed to say they're out of stock of 11s completely. So I have to go back to get my refund, then to another — hopefully more competent — retailer. Both trips put me at risk from COVID-19. That's why I went to Clinkard in the first place: a small shop, in which I felt safe. To sum up: you gave me the wrong size; then you were out of stock; now you're out of stock everywhere in the UK, it would appear. Are you really saying you cannot find me any size-11 slippers, of any style? Why not ask your stock-control system whether other branches have them, and let me buy those? Utterly rubbish service. I would have given 0 stars, but the interface wouldn't let me.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very sorry to hear your disappointing feedback regarding your recent order and also your visit to a store. Our Customer Services have been in touch regarding this and we have contacted you via your email today with an update. We fully understand your frustration during these difficult times and will ensure your comments are passed onto all departments in question. We hope you enjoy your new order and please do not hesitate to contact us further. Kind Regards Nicola-Customer Services
Posted 4 years ago
S E Parsons
Verified Reviewer
“I ACTUALLY NEVER EVEN RECEIVED THESE SHOES WHICH MY HUSBAND HAD PURCHASED FOR MY BIRTHDAY. APPARENTLY THEY WERE RETURNED BY THE CARRIER AND HAD NEVER BEEN DELIVERED TO ME. I DID RING YOUR FIRM AND TOLD YOU HOW DISAPPOINTED I WAS THAT THEY WERE RETURNED TO YOU, I SPOKE TO SOMEBODY CALLED TYLER AND HE WAS EQUALLY MYSTIFIED - MAYBE YOUR CARRIER CAN EXPLAIN -NOT DOING YOUR BUSINESS ANY GOOD WHEN THIS HAPPENS AND HOW MANY TIMES IS IT HAPPENING. YOU SAID YOU WERE REFUNDING ME EVEN WHILST I WAS WAITING FOR MY DELIVERY. THE GROUP WERE DPD AND DELIVERY WAS DUE ON 23RD AND MY BIRTHDAY WAS THE 26TH.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have looked into this for you and are unable to establish a reason as to why the courier returned your package. We have ensured they have bene made aware of your disappointment and we apologise for the inconvenience that was caused to you. If further assistance is required do not hesitate to contact us. Kindest regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Unverified Reviewer
“I didn't realise that returns were not free. Nearly all retailers have this facility so i won't be using this firm again.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We offer free standard delivery on orders over £30.00 however do request returns are paid for. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“Very bad quality, I cant walk on the shoes ans they are really hard”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. As size and fit is personal as well as each shoe being individual there is no guarantee an item will be perfect for you. If the item is unworn outside and in good condition with original box then you are welcome to return these to us for a refund. We have 365 days return policy in place and simply return the items with the paperwork and on receipt we can refund or exchange. Should the item be worn then unforunately we would be unable to accept this pair back. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
D Jinks
Verified Buyer
“Poor service ,right box wrong shoes, missing replacement.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very disappointed you received the incorrect shoes in the box and also that we were unable to locate the replacement pair for you. Our Customer Services Team have now refunded you and we are very sorry for the inconvenience caused. Kind Regards Nicola-Customer Services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,766 reviews
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