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Charles Clinkard Reviews

4.8 Rating 49,745 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,650
 Metrics Info
4.8
Based on 49,745 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“Beware of returns charges! Ordered multiple items and although arrived promptly they were packaged in tight fitting bags as separate parcels. Due to the size of the packaging they were delivered in, I was unable to return as one parcel and so had to pay for multiple returns postage. Will not be ordering again!”
Helpful Report
Posted 3 years ago
Thank you for your review. You can package all of the items up as one (maybe using a black binliner as wrapping) and send back as one item. On our website there is a link to Collect + which is £4.49 for a label and you can return up to 10 kilo in one package. Alternatively you can use any courier or mail service of choice or can take back to any Charles Clinkard store. You have up to 365 (1 year) to return unworn items. I hope that this helps for future reference. Kind regards, Janice - customer services
Posted 3 years ago
Anonymous
Verified Buyer
“Inaccurate measures 1.5 sizes smaller”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. The Startrite Gauge is useful as a starting point when measuring childrens shoes however is only a guide and will not accurately represent other shoe brands as different fits and lasts are used in the manufacture of shoes. We appreciate your feedback as this will assist other customers and do not hesitate to contact us further. Kind Regards Nicola
Posted 3 years ago
Anonymous
Verified Buyer
“The white shoes that were delivered last week were not the size I ordered (4.5). It did say 4.5 on the box but the shoes themselves were totally unmarked by the normal size info either inside or on the soles. I have that shoe in a 4.5 in a different colour so I knew what I wanted/needed. I showed the shoes to the always incredibly helpful Janet at the Cheltenham branch last Friday and she sent the shoes back to you and arranged a refund which came into my account yesterday, Mon 2 August. So, 10 out of 10 for Janet but nul points CC. I have ordered the shoes from a different online store and hope they are the right ones (much cheaper too!).”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are sorry the shoes sent were not marked and also not up to the standard you would expect. Please be assured we have fedback your disappointment to the teams involved in processing your order and hope this will not deter you from ordering again with us Janet was delighted with your comments and if we can assist in the future, do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 3 years ago
D Phelps
Verified Buyer
“Service rubbish. Never got paid for shoes 😟!”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We contacted you within 48 hours of placing the order via telephone to advise that unfortunately the supplier had advised the item was not available to send. A refund was issued for you. Additionally, the refund for the postage paid to have the items delivered was processed however we understand how disappointed you are that you didnt receive your sandals and are very sorry. We will pass on your comments to our supplier as well as the teams involved in your order and hope you will give us the opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services
Posted 3 years ago
J Atkinson
Verified Buyer
“Ordered shoes on Monday, received confirmation an hour later. Tuesday had an email saying shoes had been despatched. Wednesday had another email saying shoes were out of stock and my order had been cancelled. Rang to complain and told 'we try to keep our website upto date'. Hopeless, I expect much better service from Charles Clinkard.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. At the point of the order being placed, the item was available with the manufacturer and the request for this item was processed. They contacted us on the 21st July to advise they did not have the items and this would now be cancelled. We are very sorry, we fully understand how frustating this would be for you and hope you will give us the oppportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services
Posted 3 years ago
C Skelton
Verified Buyer
“Order was paid for, advised for delivery - then advised that stock was all sold, therefore order cancelled and refunded. Crazy”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. The item ordered was an online only item and at the point of the order being placed was available. Hotter informed us that when they went to select the shoes to be sent, they found the stock was not available and we processed the cancellation as soon as were aware. We are very sorry for this and understand your disappointment. If there are any queries we can assist with do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 3 years ago
P
Verified Buyer
“Nice shoes, fantastic phone help - appalling delivery policy, needs a signature and on a different day. Locked parcel box spurned - had to collect ON WAY TO HOLIDAY from royal Mail collection centre. Website should give the option to have signature - won’t be ordering from you again because of this - what a nightmare !”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear that you had a problem with the delivery. We do use either DPD or Royal Mail and can add your preference to your order. We can also add a note of where you would like your package left if you are not going to be home. We do hope that you may change your mind and order from us again. Kind regards, Janice - customer services
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a pair of sebago boat shoes size 7, they sent a 71/2 And refused to send a shipping label. Basically blaming me for their error.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry you are disappointed with your order experience. We are based in the UK and the sizes listed are also reflected as UK sizing however we do include a handy conversion for this style. A UK 7 is equivalent in Sebago to a USA 7.5 and if you were looking to have the same style showing the US7, this would be a UK 6.5 which is unfortunately not available. Here is a link to one of the Sebago shoes that we offer so you can locate the size conversion/guide for future reference: https://www.charlesclinkard.co.uk/men-c9/shoes-c10/sebago-naples-mens-leather-boat-shoes-p35351 We do ask customers to pay towards the return of the item and you are welcome to use any courier convenient to you. Kind Regards Nicola-Customer Services
Posted 4 years ago
S Steiner
Verified Buyer
“The sizing of these slippers bears no relation to the number on them. I am returning my latest purchase. I normally take size 12 in slippers and purchased a pair a year ago. They are so large that they fall off my feet even wearing padded hiking socks. I have now bought (and will return ) a pair of size 11 because this is in principle a nice slipper. They are so tight I need to use a shoe horn to get them on even with bare feet. Clinkard need to have a word with the manufacturer.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry to hear you have found the sizing is not quite right. Size and fit is personal to each customer and also other factors can affect this such as materials used as well as the manufacturing process. We will ensure your feedback is passed onto the manufacturer for you and are sorry you were disappointed If we can offer further assistance in the future, please do get in touch Kind Regards Nicola-Customer Services
Posted 4 years ago
J Green
Verified Buyer
“My order never arrived. I was told DPD had lost it! I got a refund but I really wanted the shoes but no more left. Very disappointing.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry your parcel was lost in transit with the courier, we raised an investigation into this and we were unable to locate the items A refund was issued however we fully understand your disappointment and will ensure your comments are passed onto the releant teams involved in your order. Any queries, do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 4 years ago
P Pritchard
Verified Buyer
“Actually working through the website and purchasing shoes was a very experience.... HOWEVER the delivery company they use DPD is/was diabolical and this does reflect on Charles Clinkard.... when you have stayed in for a delivery that DPD sent (two hour slot) and then you receive a text/email to say item has been handed to me... included is a photograph of a package leaning against a door without showing the number on the door where it was and the fact that the carpet in the corridor is totally different to the one in our block......”
Helpful Report
Posted 4 years ago
Hello Thank you for taking the time to leave a review. It's disappointing to read about your experience on this occasion. I understand you've been in touch with Customer Services and we have issued a full refund. Please be assured, DPD have been asked to carry out a full investigation to ensure this doesn't happen again in future. I hope you will continue to shop with us in future. Kind regards CC Customer Services
Posted 4 years ago
Anonymous
Verified Reviewer
“Disappointing. When the shoes arrived they were each a different shade of gold - the colour difference really stood out and although they fitted well, I had to return them.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. Items are checked prior to dispatch and it is very disappointing you received a pair which were odd in shades We can see you have now returned and have received a refund however we will ensure your comments are passed onto the relevant departments. We hope this will not deter you from ordering again and you will give us the opportunity to restore your faith in shopping with us. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Verified Reviewer
“These sandals cost £95 and I was billed for that amount. So it was disappointing for the sandals to be delivered with a sticker inside stating that the price was only 79 euros! Why was I charged £95? This meant that I was being overcharged by £24. Needless to say these were returned for a refund, even though they were great shoes.”
Helpful Report
Posted 4 years ago
Hello Thank you for taking the time to contact us. I am sorry to hear you received an item with the incorrect price ticket attached. I understand you returned them to one of our stores and we offered to refund the difference should you have wished to keep them. However, you preferred a full refund on this occasion. Please be assured I will raise the issue with our warehouse to avoid any confusion in future. I hope you will continue to shop with us. Kind regards, Rosie, Customer Services
Posted 4 years ago
H Ross
Verified Buyer
“I’ve not received my order, nor have I had any information on where it may be. Appalling service.”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review We are sorry you have not received your item We have contacted you via the order with further information and look forward to your reply. Kind Regards Nicola-Customer Services
Posted 4 years ago
Anonymous
Unverified Reviewer
“Have bought before of this site..have tried all morning to put my order through...Have just give up..”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry to hear you had issues with an order on our website. You are welcome at anytime to place an order via telephone on 0345 241 7742, our lines are open Mondya to Friday 9am to 5pm and Saturday 9am to 5.30 as well as Sundays 11-5pm We hope you will return to us in the future Kind Regards Nicola
Posted 4 years ago
"
Verified Buyer
“Ordered biker boots never arrived after 2 phone calls to ask where they were was told they were lost in transit so refunded money but I really would of liked the boots !!”
Helpful Report
Posted 4 years ago
Thank you for your review. Unfortunately there was an error made with the delivery of your order and we apologise sincerely for our mistake. We have as you are aware refunded, and we are sincerely sorry for any inconvenience caused. Kind regards, Janice - customer services
Posted 4 years ago
A Robertson
Verified Buyer
“Ordered two pairs of the same shoes as was unsure what size i would be. Both of them came in a torn, battered box and one of which had a return note from a previous customer on it! Returned to my local store who were gobsmacked and extremely apologetic. Fantastic service in store but will not be ordering online again.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are extremely sorry for the experience that you have had with your order. All items to be dispatched should be checked for quality and although a box is there to protect the shoes, if it is damaged, we can transfer the shoes to a plain box. As you are aware, we do accept unworn returns, but these should be checked carefully and any notes within the package removed. We apologise sincerely that this was not the case here. We do hope that you might order from us again, but do understand if you prefer to go into store. We are genuinally disappointed that you have experienced a less than happy experience with us. Kind regards, Janice - customer services.
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered 4.5 received one 4.5 and one 5”
Helpful Report
Posted 4 years ago
Thank you for your review. We apologise sincerely that this has happened, all items should be checked for quality and to ensure that both shoes are a pair before dispatch. I can see that you have taken the shoes back to one of our stores and we apologise for any inconvenience caused. Please be assured that we will ask our dispatch team to be more careful to avoid disappointment to others. I have also emailed you seperately to this email. Kind regards, Janice - customer services.
Posted 4 years ago
D Hacking
Verified Buyer
“Very poor customer service. One pair of sandels when I opened the box had a sticker on it saying it was a special offer, reduced to £68 from £85. However I was charged the full price . Having rung customer services I was asked to email them a picture with order number etc. This I have done twice but have had no response. Neither is it very clear on your website that you have to pay postage on returns. I had to pay £11 to return a pair of shoes. Won’t be buying from Charles Clinkard again”
Helpful Report
Posted 4 years ago
Hello Thankyou for your review. We are sorry you were disappointed with your recent experience with Charles Clinkard. We have tried to locate your email kindly sent to show the images of the sandals received, we have not bene able to find this. We have sent a seperate email to you regarding this and we hope we can restore your faith in shopping online with us Kind Regards Nicola-Customer Services
Posted 4 years ago
J Bishop
Verified Buyer
“Have many pairs of Gabor wide fit shoes trainers and sandals. Ordered new pair from CC. They were way too tight so asked for returns label as obviously not as they were advertised ie wide fit. They refused. Advice is to return them tracked which I did through post office. Cost over £8. Will not be using them again but going through someone like John Lewis who do offer free returns. Buyers beware!!”
Helpful Report
Posted 4 years ago
Thank you for your review. It is in our returns information that we ask customers to return unwanted items at their own cost. There is a link on our website to Collect + where you can buy a label for return, at a cost of £4.49, but this covers up to 10 kilo. If you have only one pair to send back, like yourself, you can use a second class postage service with an tracking added, we find that most come back at a cost of under £4 depending on the weight. You can if you wish, take the shoes back to any Charles Clinkard store if there is one near to you, and we do allow up to one full year for returns to come back so long as they are unworn. I hope that this information helps. Kind regards, Janice - customer services
Posted 4 years ago
Charles Clinkard is rated 4.8 based on 49,745 reviews
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