Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,747 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 28th June 2025

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Charles Clinkard 5 star review on 11th April 2025

297

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have twice advised someone that I do not get points although I have an account online and card as when I can I shop in York. Nobody has bothered to email me about this.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you have been in touch and nobody has got back to you. I can see that you have purchased online recently and that the points are there, but if you feel that the points are incorrect, you can contact us via chat on our website during the week days, by calling us on 0345 241 7742, emailing sales@clinkard.co.uk (all emails are replied to within 24 hours) or even by asking in store for them to check for you. We do hope that you will get in touch again so that we can look into this further for you. Kind regards, Janice - customer services.

Posted 4 years ago

“New shoes already coming apart. Unsuitable shoes also returned with a cost of £5 to Yodel - disappointing. Won't be purchasing from Charles Clinkards in future.”

Helpful Report

Posted 4 years ago

Thank you for your review. If an item is faulty, we would not expect a customer to have to pay to return it to us. please if you discover a fault again, let us know so that we can advise how to return the shoes to us. I have put a note onto our order and your postage cost will be refunded to you. Kind regards, Janice - customer services.

Posted 4 years ago

“Bought shoes that were £39.99, they arrived with a £27 sale sticker inside them. After sending them back I bought them direct from Start Rite for 24.99.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We are sorry there was a sale sticker within the shoe, this should have been brought to our attention prior to dispatch We can see we have now issued a full refund on your order. With regards to the reduced price with Startrite, we do offer a price match service if you find an item lower in price and available in the same size/fit and colour. Please get in touch with any details in the future and we can look into this for you. Our Customer Services Team are available 7 days a week and you can call 0345 241 7741 and email sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 4 years ago

“Wouldn't shop with this company again cost £8.95 to return my purchase as they were too big, they recommend all returns should be returned registered post by royal mail...... I have contacted them and they are not concerned at all whereas mist other company's provide a free return or collection Will not use this company again lesson learned ......”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry to hear you were disappointed with your recent shopping experience with Charles Clinkard. We ask customers to pay towards the cost of the returns and do recommend a tracked service for your reassurance however you are able to return whichever method is convenienent for you. Collectplus is £4.49 and covers up to 10kg in weight, this is ideal for heavier items as well as multiple packages. It also offers a tracked service however a printer is all that is required to print off the label. Additionally, as we offer 365 days for a return, you can visit a Charles Clinkard store with your invoice and a refund or exchange can be processed. We will pass your comments onto the relevant team and hope you will reconsider ordering with us again in the future Kind Regards Nicola-Customer Services

Posted 4 years ago

“Hello. Heel separate from the boot- These are the shoes I received - see the photo. Disappointment - I did not expect this from Gabor.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. I am sorry to see the problem you have. Can you email some further detailed images of the fault to us please so we can look into this for you? Our email address is: sales@clinkard.co.uk. I look forward to hearing from you Kind regards Rosie, Customer Services.

Posted 4 years ago

“Two pairs of faulty scraped shoes received, customer services didn’t really seem to care.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have looked into your order and are sorry you felt the Customer Service was not up to the standard you expected. Our Customer Services Team assisted with your return and we can see you have now received replacement, we hope you are enjoying these. We will ensure your comments are passed on to the members involved and any relevant training will be provided. We hope this will not deter you from ordering in the fuyure and if we can offer any further assistance please do get in touch Kind Regards Nicola-Customer Services

Posted 4 years ago

“Received the wrong size of shoe had to send them back and was shocked to have to pay for the returns I will never use this company again”

Helpful Report

Posted 4 years ago

Hello Thankyou for your email We are sorry to hear of the disappointment with your order. We do ask for returns to be paid for by the customer and offer a 365 days return policy. We have sent a seperate email regarding this to offer further assistance Kind regards Nicola

Posted 4 years ago

“Missed the delivery date 3 times. When arrived cheaply made, clasp catches but now I don't have time to return it. Never again. Very disappointed. Please avoid”

Helpful Report

Posted 4 years ago

“First time ordered from these boots arrived faulty. Returned for an exchange and received a second faulty pair. Returned for exchange again and they don’t have any that aren’t faulty. Not a good first experience at all !”

Helpful Report

Posted 4 years ago

Thank you for your review. We were sorry to hear that one of the pair of shoes from your order was faulty and that the replacement was also had the same problem with the insole. I can see that my colleague did try to get more, but as it was the last of our current stock, we were unable to get antother pair for you. When we get new stock in, we do hope that you will take another look and hopefully purchase from our new items. Kind regards, Janice - customer services

Posted 4 years ago

“The shoe come with a damaged shoe lace”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that the shoelace was damaged. If you could please contact our customer services by emailing sales@clinkard.co.uk or call 0345 241 7742 (only a local rate charge) we can arrange for new laces for you. Please ensure that you have your order number so we can find your order. Kind regards, Janice - customer services.

Posted 4 years ago

“The website was easy to use and the shoes were a good price and good quality. However, delivery was another matter. I paid extra for next day delivery which I did not get. DPD firstly blamed delays on the snow then changed the story and said they couldn't find the property on their SatNav (they found it the next day with no problem) so whilst I was happy with the shoes I would suggest you review your delivery company before you charge for next day delivery which doesn't happen. After this review was published I received an email from Charles Clinkard telling me they were refunding the delivery charge and asking me to revise the review. However I have not received the refund so I am now amending the review as requested.”

Helpful Report

Posted 4 years ago

Thank you for your review. We were unaware of this happening and thank you for bringing it to our attention. We did actually receive your order on Friday eve, the website states that we will dispatch the next working day which is Monday and therefore delivery would be Tuesday. However, we have started to get a collection on the weekend and apologise for any conflicting information from DPD that the delivery would be Monday, and then it did not happen. I have refunded your next day payment to you to apologise for his and we are pleased to hear that you are happy with your order. Kind regads, Janice - customer services.

Posted 4 years ago

“Order a pair of boots as a present for my daughter yesterday and paid for next day delivery. Was expecting to get them today but order status is still processing, they haven’t even dispatched them yet. Customer service doesn’t reply. Looks like the gift will arrive way too late”

Helpful Report

Posted 4 years ago

Thank you for your review. It appears that your order has not fed through to us correctly. I apologise sincerely for this and will ensure that it goes out today using an overnight service for delivery on Saturnday. I have also refunded your next day payment. Customer service is here and taking telephone calls, all calls are answered, emails can take up to 24 hours so if you emailed, I apologise that you have not had a reply quickly enough to put this right in time for you. Your order should be delivered tomorrow. Kind regards, Janice - customer services

Posted 4 years ago

“Both pairs of shoes came in complete damaged boxes. Returns procedure is very confusing and customer services gave me the incorrect information. So much hassle just to try and return items Will never be ordering online from them again.”

Helpful Report

Posted 4 years ago

Thank you for your review. I apologise that the boxes were damaged and hope that they did their job of protecting the boots inside. With regard to returns, you can take back to a Charles Clinkard store or return via any postal method you wish. You have chosen Collect + but do have to print a label before you go to the Collect + store. We are sorry that you were not aware of this. Kind regards, Janice

Posted 4 years ago

“I have bought many pairs of shoes from Charles clinkard over the years, and have always scored 5.;Recently I ordered a pair of Gabor trainers which were very narrow and I couldn’t fasten them. When I came to return them I had to pay £4.95. This was not made clear on the website. I would have ordered the next size up to see if they fit but can’t afford to pay another £4.95 to return. Surely when non essential shops are closed this is an excessive amount to return a pair of trainers, when we are unable to visit the shop.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review. As you suggested, should you need to return your items via the post, we recommend services such as Collect +, where you can return from as little as £4.49 or Royal Mail. However, should you wish to return items to a shop, we have extended our returns policy to 365 days so once they re-open, you can do this. I hope this helps for any future purchases. Kind regards, Rosie, Customer Services.

Posted 4 years ago

“Showing on Padders site Havana ankle boot in black size 7 for £63,why are your £90? Price match,I would purchase!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We would price match on the following terms: The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company-The size you require is out of stock on their website. The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online. Padders are an online company so on thie occasion we would not offer a price match, they have no Padder stores on the high street which you could visit to make a purchase You can find our price match details here on the link: https://www.charlesclinkard.co.uk/price-match-promise-i282 Any further queries please o get in touch. Kindest regards Nicola-Customer Services

Posted 4 years ago

“Used there online guide to measure for new shoes ended up being 2 sizes too big and they make it impossible for returns with little to no help on any platforms for someone to talk to!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you found our measurement guide hard to use. You can actually buy a measurement guage so that you can do this accuarately if you wish. With regards to contacting us, we are available by telephone 0345 241 7742 (only a local rate charge call) 7 days a week and also have a chat service on our website. If you email, we reply to all emails within 24 hours and customer services has been available all through lock down. We do hope that you will get in touch so that we can halp. Kind regards, Janice - customer services

Posted 4 years ago

“Disappointed took my order and money and then tell me they don't deliver to Ireland”

Helpful Report

Posted 4 years ago

Thank you for your review. We do deliver to Ireland, unfortuantely due to Covid, the EU would not allow us to post out of the UK for the time being. We do hope that you will place a new order once the restriction is lifted. Kind regards, Janice - customer services

Posted 4 years ago

“Poor service”

Helpful Report

Posted 4 years ago

Thank you for your review. You do not state why you think we offered poor service. If you would like to call us on 0345 241 7742 or email us, we would be happy to address any issues that you may have. Kind regards, Janice Ruddock - customer service.

Posted 4 years ago

“Had to pay £5 for delivery and when the boots arrived they were very small so had to pay to send them back. Won’t use this company again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the quality of your items, but it is unfortunate to hear they did not meet your requirements. With regards to returns, we offer a free UK standard delivery with a minimum spend of £40.00, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Nicola-Customer Services

Posted 4 years ago

“2 pairs boots ordered, 1 tracking number provided, it doesn’t work!! 1 pair arrive, damaged parcel, so phone call made to ask Re 2nd pair? Informed they’d check up on it, 6 days later I ring again to be told we don’t know?? I’ll chase them up, sAy not good enough I want to speak to a manager, get told none available, next thing phone call back from original advisor to say Dpd have just got back to them, I didn’t an do not believe a word of it Still never heard from a manager!!!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry for the inconvenience caused regarding your recent order. The parcels were sent out seperately, we contacted the courier for an update however due to the backlog of queries and many staff operating from a home environment there was a delay in the response from them. We have contacted you privately regarding this. Kind Regards Nicola-Customer Services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 49,747 reviews