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Charles Clinkard Reviews

4.8 Rating 52,743 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,363
 Metrics Info
4.8
Based on 52,743 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
R
Verified Buyer
“I am disabled and can only buy the type of boots I bought this is the 3rd pair and each time the service seems to get better thank you”
Helpful Report
Posted 1 month ago
D
Verified Buyer
“Always good quality products at a good price.”
Helpful Report
Posted 1 month ago
L
Verified Buyer
“Lovely trainers. Fast dispatch & delivery 😊”
Helpful Report
Posted 1 month ago
M
Verified Buyer
“Excellent service in dealing with my refund”
Helpful Report
Posted 1 month ago
P
Verified Buyer
“Really helpful staff. Even though we went it quite late in the day close to closing time, they went above and beyond to make sure they got the right shoes for my daughter.”
Helpful Report
Posted 1 month ago
S Robinson
Verified Reviewer
“Absolutely amazing customer service from Gemma in the York branch. She was so helpful and patient with a brilliant sense of humour. Can’t praise her enough. Over the years I’ve had very good service at various branches but Gemma comes top of the list. Well done Gemma 👏🏻👏🏻.”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Product arrive promptly and in good order. Communication clear and swift.”
Helpful Report
Posted 1 month ago
K
Verified Buyer
“I had a very short time before I flew home to Spain so paid extra for the fast delivery, it worked exactly as paid for and I received my beautiful sandals in time to pack them in my suitcase and get them home! Superb service, worth every penny to get what I wanted, delivered with care, well packaged, one very happy customer indeed 5*”
Helpful Report
Posted 1 month ago
S
Verified Buyer
“Footwear odered was size 45. Foot wear arrived marked as size 45 but was tight on my daughter who is size 43. Shoebuild and material was very good. Shoes donated to charity.”
Helpful Report
Posted 1 month ago
Thank you for your review. Although I'm happy to hear the quality was to a good standard, I am very sorry that the sizing was not as expected. This can sometimes occur if the width fitting is quite narrow, but understandably it is frustrating. I'm glad that you were able to find a purpose for the shoes by donating them to charity, and I hope you are able to find a better fitting style if you order from us again. Kind Regards, Sophie - Customer Services
Posted 1 month ago
D
Verified Buyer
“Reliable UK shoe retailer known for quality brands and solid customer service.”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Actually purchasing from Clinkard's was straight forward as was delivery. Unfortunately tha shoes were not suitable and it was my intention to return them to Clinkards store in Meadowhall, and try some alternatives on. I was horrified to discover that the Meadowhall store had closed . I will now have to get a taxi to the nearest post office to return the shoes, whereas a bus would take me to the train station to get to Meadowhall. There is not an alternative Clinkards store near me, just a black hole between Nottingham & Leeds. I will NOT be ordering from Clinkards again.”
Helpful Report
Posted 1 month ago
Thank you for your review. I am sorry to hear that your return process has been impacted by this closure. I understand this is frustrating when the Post Office is not as easily accessible. On our website we offer a Return Portal where you can buy a Royal Mail return label for £3.20. If you have a printer at home you can print the label and package the return, and then arrange for a Royal Mail collection so they can collect the return from your home at no extra cost. If you have not yet returned your order and would like further assistance with this process then please do not hesitate to reach out to our Customer Service team. Kind Regards, Sophie - Customer Services
Posted 1 month ago
C
Verified Buyer
“I had a pair of Reiker trainers very similar to the pair I ordered from Charles Clinkard and loved them so much I have searched hoping they would be still available. When I saw these on line I had to order. They are comfortable and I love them so much animal print as it goes with everything and this model as the advantage of being slip on with no laces to tie.”
Helpful Report
Posted 1 month ago
S
Verified Buyer
“Lovely shoes Fast service”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Nearly always gave my size in stock and everything is well wrapped and promptly despatched. Returns are processed very quickly.”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Very efficient service shoes arrived very promptly.”
Helpful Report
Posted 1 month ago
C
Verified Buyer
“Not a wide fit very narrow”
Helpful Report
Posted 1 month ago
Hello Thank you for taking the time to leave your review. I am sorry to hear the item you ordered was unsuitable for you. The style you had ordered with us is a standard fit sandal. Below is a link to all our wide fit sandals that are similar. https://www.charlesclinkard.co.uk/women-c1/sandals-c4#t8:t9 If you do continue to shop with us in the future, I hope you can find a pair of sandals in the desired fitting. Kind regards Cheryl Customer Services
Posted 1 month ago
P
Verified Buyer
“An outstanding company . Pleasure to deal with. Pity more companies don't follow their excellent Example. Pamela Lugg.”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Excellent Service, Product & Delivery”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Ordered sandals.when order arrived wrong size sandal in box i.e.size 40 on box, size 41 in box.very careless packing. Also have had to pay to return order. Jean Trinder.”
Helpful Report
Posted 1 month ago
Thank you for taking time to leave a review. Please accept my apologies regarding the incorrect size being sent to you. We aim to ensure that all orders are checked during the dispatch process to ensure the stock is correct and in suitable condition, so I understand that it is disheartening to receive the incorrect size. This issue has been passed to the dispatch team so we can help prevent this happening in the future. I can see your return was processed today and your refund will be with you shortly. Should you order with us again and experience a similar issue then please do not hesitate to contact our Customer Service team who can help discuss your options for returning. Kind Regards, Sophie - Customer Services
Posted 1 month ago
A
Verified Buyer
“Dealing with our order was satisfactory but the problem remains the different sizes of my wife's feet. Without half sizes there will always be a problem with this. Nice shoes and no problem with the order and return process.”
Helpful Report
Posted 1 month ago
Thank you for taking time to leave feedback. While I am happy to hear that you had a smooth experience with both the ordering and returning process, I am sorry that the sizing was not suitable. Some styles on our website are available in half sizes, so I hope you are able to find a suitable fitting for your wife should you order with us again. If you have any further questions please do not hesitate to reach out. Kind Regards, Sophie - Customer Services
Posted 1 month ago
Charles Clinkard is rated 4.8 based on 52,743 reviews
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