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Charles Clinkard Reviews

4.8 Rating 53,707 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,604
 Metrics Info
4.8
Based on 53,707 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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J
Verified Buyer
“The shop assistant at the Nottingham store was very helpful . The sandles that I wanted to buy were in the sale but not available in my size. She ordered them online from the shop and they were delivered to my home within 4 days. Very happy with the service that I received.”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Excellent service and very pleased with my purchase.”
Helpful Report
Posted 1 month ago
A
Verified Reviewer
“We did school shoe shopping today in Northallerton. We were so pleased to see Donna a friendly face from a different store that has now shut. Donna was as ever patient, kind, and professional making sure that we had two sets of school shoes and a pair of trainers to get us ready for September. Thank you, Donna”
Helpful Report
Posted 1 month ago
D
Verified Buyer
“Very professional customer service department solved a query very quickly”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Easy to order, shoes came next day and were perfect”
Helpful Report
Posted 1 month ago
S
Verified Buyer
“Good website with lots of choice from different brands and great prices.”
Helpful Report
Posted 1 month ago
S
Verified Buyer
“Excellent service, and Customer Service was very helpful when the order went astray with the courier.”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Excellent customer service in store and with delivery”
Helpful Report
Posted 1 month ago
C
Verified Buyer
“Excellent choice of shoes and efficient service”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Always shop here for Gabor shoes”
Helpful Report
Posted 1 month ago
P
Verified Buyer
“I have had several pairs of these shoes. They are most comfortable and I simply place an order when they are in need of replacement”
Helpful Report
Posted 1 month ago
S
Verified Buyer
“Very very annoyed. Parcel has NOT arrived. I had to call your customer service Monday 3 Aug. No one contacted me. Still awaiting parcel. It’s all paid for £230 ish? Ordered 26th July Very disappointed. Still no reply.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave your feedback. I'm sorry to hear about your experience, I can understand why you're frustrated. As advised by our Customer Services team, unfortunately, we must allow 6 working days for the courier to investigate. We will be in touch with you early next week at the very latest to update you with the outcome. We appreciate your patience and sincerely apologise for the inconvenience caused to you. Kind regards, Rosie | Customer Services
Posted 1 month ago
J
Verified Buyer
“Spedy review of a quality product.”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“I haven't received my order. The date I ordered was the 27/7/2026 I have not received any correspondence emails about this and I had to make 3 phone calls to you to be told it was with DPD”
Helpful Report
Posted 1 month ago
Hello, Thank you for taking the time to leave your feedback. I'm sorry to hear about your experience. As discussed with our Customer Services Team, unfortunately, DPD have held your parcel and are currently investigating its whereabouts. I can see that a replacement item was offered to you yesterday, but on this occasion, you preferred to receive a refund. Please be assured that this was processed yesterday and, if the funds aren't with you already, they should be with you shortly. I understand how frustrating this experience must have been. We appreciate your patience and apologise for the inconvenience this has caused. Kind regards, Rosie | Customer Services
Posted 1 month ago
Mrs
Verified Buyer
“Good service prompt delivery”
Helpful Report
Posted 1 month ago
A
Verified Buyer
“Great products on offer and good variety for sizes also! Found exactly what I was after and will be purchasing for the site again.”
Helpful Report
Posted 1 month ago
Mrs
Verified Buyer
“Ordered some sandals and 1 pair was a size 12 and the other a size 13 in a box!”
Helpful Report
Posted 1 month ago
J
Verified Buyer
“Excellent friendly and helpful service from the store where l made my purchase”
Helpful Report
Posted 1 month ago
F
Verified Buyer
“I wish I had something to review, my order never arrived. It shows in DPD depo since the day of dispatch. The courier company never tried to deliver or contact me , I have been home for the last 5 days . The company has offered me a refund, but the experience was disappointing.”
Helpful Report
Posted 1 month ago
Thank you for taking the time to leave your feedback. I'm sorry to hear that your order did not reach you and that your experience was disappointing. I appreciate how frustrating it must have been to be expecting your parcel and not have it arrive as anticipated. Having checked the tracking, I can see that there were two delivery attempts recorded by DPD. I'm sorry that these attempts were unfortunately unsuccessful and that you were not able to receive your order. I appreciate that this is particularly disappointing when you had been expecting your parcel. I understand that a refund has now been processed and thank you for your patience while we processed this for you. Kind regards, Rosie | Customer Services
Posted 1 month ago
MRS
Verified Buyer
“Lovely quality bag and a good match to my shoes. Delivered on time, what’s not to like.”
Helpful Report
Posted 1 month ago
Charles Clinkard is rated 4.8 based on 53,707 reviews
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