Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 49,791 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,702
 Metrics Info
4.8
Based on 49,791 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I was informed of the dispatch date, but did not get confirmation that my parcel had arrived at the collection point. When I went to collect, the assistant would not allow me to take my parcel, as I did not have the 'Barcode'. After e-mailing you, I was given the code, but at the store they said it was incorrect! After explaining that it is my parcel, they reluctantly let me take my shoes. It was so embarrassing! I would never order from you again.”
Helpful Report
Posted 8 years ago
Dear Anne, Thankyou for your review. We are sorry to hear you were unhappy with your recent order. With thousands of parcel stores across the UK, CollectPlus is a convenient and easy to use parcel delivery and returns service. Selecting this service for your parcel delivery allows you the convenience of being able to pick your parcel up at a time convenient to you. Collectplus email/text a collection code across to the customer which is around 7 characters and this enables the store who have your parcel to release this. Charles Clinkard are not provided with this reference and are only give the tracking number which allows us to see if your parcel is in store. I have been unable to track down your original email enquiry and apologise the wrong reference number was given and can fully appreciate how uncomfortable the scenario would be for you and hope you will give us the opportunity to restore your faith in ourselves. We do offer alternative options of delivery either via Royal Mail Tracked or Interlink who can offer a time slot and also place your parcel in a safe place. Please do not hesitate to contact us with additional queries and again we hope you will shop with us again. Kind Regards Nicola-Customer Services
Posted 8 years ago
Thank you for taking the time to leave a review. I am sorry to hear about the problem you had collecting your parcel. This was a technical problem that Collect+ were experiencing rather than us, but I can appreciate their delivery service can reflect badly on us, and we will take on board all your comments and pass them over to our team who deals with Collect+. I am sorry to hear you will not shop with us again as a result of this incident and I do hope we can one day change your mind, and in the course of doing so, restore your confidence in Charles Clinkard. Kind regards Sam, Customer Services
Posted 8 years ago
L Newsham
Verified Buyer
“Slippers I ordered for my mum for mothers day arrived in time, the only problem was they were two different slippers! Couldn't believe it. And we're talking £45 a pair slippers here. Customer services were great about the return but as they didn't have any more in stock I couldn't get another pair”
Helpful Report
Posted 8 years ago
Dear Lisa, Thankyou for your review. We sincerely apologise for the recent inconvenience that was caused by your recent order. Items are checked prior to dispatch however on this occasion this was clearly overlooked and we have fedback this information to ensure something like this does not occur again. I am also sorry we could not supply another pair of the slippers for you. If we can assist further do not hesitate to get in touch via 0345 241 7742 or sending an email to sales@clinkard.co.uk. I hope you will order via Charles Clinkard again and give us the opportunity to restore your faith in our company. Kind Regards Nicola-Customer Services
Posted 8 years ago
Thank you for your review, Lisa. We're as disappointed as you are, regarding the condition you received your slippers. We have a rigorous quality checking procedure, which should prevent your experience from arising, so we will be fully investigating how your pair slipped through the net. I am glad we were able to organise the return, but sorry we couldn't get another pair to you. I hope we can restore your confidence next time you're shopping online with us. Kind regards Sam, Customer Services
Posted 8 years ago
P Smith
Verified Buyer
“When I received my shoes I noted they looked as if they had been worn before. The soles were marked and the leather was creased on top. I immediately contacted yourselves and sent photographs of the said item. I have still not heard anything from your customer care department and the problem is I needed these shoes for a trip this weekend.”
Helpful Report
Posted 8 years ago
Dear Patricia, Thankyou for your review. I am sorry the shoes you received were creased. We do advise customers that we source stock from our stores as well as our main warehouse and we cannot guarantee the items have not been tried on however this should not compromise the quality of the item. We replied to your recent email regarding the above and I have sent you a further reply to this in order to resolve this query for you. If we can assist further with any queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Paid to much for the shoes.”
Helpful Report
Posted 8 years ago
Dear Mark, Thankyou for your review. I am sorry you were disappointed with your recent order. My colleague issued a refund for you back to your payment method to cover the difference charged with regards to the shoes. Please do not hesitate to contact us further with any additional queries and again we are sorry for any inconvenience. Kind Regards Nicola -Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes that were sent were different in colour One lighter than other”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. Please accept our sincere apologies for the recent order placed, items are checked prior to dispatch for quality and this was overlooked. On checking the details of your order, I have noted we sent a label to cover the return of your Sandals and additionally a full refund has now been issued back to payment method used. I am sorry you were disappointed and hope you will give Charles Clinkard the opportunity to restore your faith in ourselves. Kind Regards Nicola Tyrrell
Posted 8 years ago
Anonymous
Verified Buyer
“quality & delivery”
Helpful Report
Posted 8 years ago
Thank you for taking the time to leave us a review. We are sorry that you were unhappy with your order. I have also replied to you on the previous review that you left and we hope that if you are unhappy with your order that you will contact us. We do accept returns for up to 35 days on unworn items if you wish to do so. With regards, Janice Ruddock
Posted 8 years ago
Anonymous
Verified Buyer
“I bought two pairs of boots, not knowing which would fit; neither did - which was fine. I had to send back both pairs. I could not fit them into the bag in which they had arrived. There was one form to cover both pairs, so I did not wish to send them separately, in case you did not understand to whom they belonged - so I had to post them together. Firstly I had to join together the two boxes, to make them secure within the wrapping; this could only be done with string as sellotape would spoil the boxes for the next customer. So I found some string and tied them together. I thought I could use the bag to wrap them but felt it was not secure enough, so I decided to wrap them in brown paper first. My brown paper roll was insufficient to wrap them completely so I had to wrap them first one way, then the other. I then wrapped them with the plastic bag in which they came. Altogether, this took about three-quarters of an hour. I then drove to the post office and gave the parcel to the clerk. She said the price would be £14+ or £16+, depending on first or second class. I thought that rather expensive - as did she - so she suggested I take them home and re-wrap them, in which case the charge would be approximately £3 per parcel. I had neither the energy nor enthusiasm to drive all the way home to spend another hour re-wrapping. Needless to say I found the whole experience somewhat disappointing. Free postage would have been good; a form for each pair of boots would have been sensible; two return labels would have made all difference. Do you not agree? Thank you for this opportunity to express my thoughts.”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking the time to write a review. You can purchase on our website a collect+ label for £4.09 that will cover up to 10 kilo of returns, this would have allowed you to post both pair together for this low cost. We cannot actually see what you have paid as the detail has scrambled in the information in your review. We do send out all orders free of charge as we feel that this benefits all customers and not just those who wish to return an item. You can if you have one near to you also return your order to a Charles Clinkard store. You can send your order back using a strong black bin bag to wrap them if you wish, this would allow lots of coverage for the parcel and also be quick and easy to do. We are sorry that you have complications when you were wrapping your return. I must say thank you to you for not using sellotape on the boxes as this does indeed spoil the boxes. We hope that this information will help for future orders and also that your experience will help others who are placing orders and may need to return more than one larger item to us. With regards, Janice Ruddock - customer services
Posted 8 years ago
Anonymous
Verified Buyer
“Paid for express delivery on the Thursday didn't receive item untill Tuesday evening that isn't express”
Helpful Report
Posted 8 years ago
Hi, Thank you for your review. Our free standard delivery is dispatched in 2 to 5 working days. Our express delivery is dispatched in 1 to 3 working days. Our next day delivery is overnight if ordered before 4pm. If you ordered on Thursday evening, the 3rd working day is Monday and therefore delivered on Tuesday. I am sorry that you do not feel that this is an express delivery, we do try to get everything out as soon as we can, but sometimes as on this occasion, we did not have stock left in our warehouse and up to 3 working days to dispatch allowed us the time that we needed to have a pair sent in from one of our shops. Hopefully any future orders that you make may be a little quicker for you. With regards, Janice Ruddock - customer services.
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes were labelled 42/ 8 on box but were sold as size nine”
Helpful Report
Posted 8 years ago
Thank you for your review. As a general rule in ladies shoes an EU 40 is a UK 7, an EU 41 is a UK 8 and an EU 42 is a UK 9. This is also what online guides recommend. Some EU companies will put a 42/8 on but it will still be a 42 and as such if you are used to wearing a 42 then this should be the correct size. We are sorry that if on this occasion you found the 42 to be too small, I can see from your order that you have returned these for a refund. We do hope that you have found something that is suitable for your requirements and apologise once again for your disappointment. With regards, Janice Ruddock - Customer services
Posted 8 years ago
J Williams
Verified Buyer
“Ordered my daughter a pair of boots on a Wednesday the order was cancelled due to lack of stock the following day, I rang to order a different pair. I then cancelled the second order 10 minutes later as I realised the boots weren't leather (my mistake) I was told the order was cancelled and no payment would be taken this was on a Thursday. I then ordered a third time on the Thursday, this order arrived on the Monday a really lovely high quality pair of boots, well packaged no complaints at all. Monday evening I began receiving emails telling me that my order had been dispatched for the cancelled order I ring to query this, only to find the women in the Thursday did not cancel the order payment was taken from my bank luckily I'm not in a position where this may well have sent me overdrawn as some people may have been, I explained I could prove I cancelled the order within ten minutes as I still have a screen shot of the live chat I was then told they would put a stop on the order leaving the warehouse and hopefully that would be enough. I received email and text alerts all day on the Tuesday telling me parcel was on its way I again rang to check and said I will not pay to return this item the best they could advise was just don't accept the parcel! I work all day mon-fri if they had left this with a neighbour I would have had to return it. I have no idea if they attempted to deliver or not as I've heard nothing else from them but had my refund. Lovely items that do arrive good quality just really let down my poor customer services.”
Helpful Report
Posted 8 years ago
Hello Jenna, Thank you for taking the time to leave a review. I am really sorry to hear of the experience that you have had and can confirm that the order that you cancelled was sent out to you. Unfortunately when you were on chat the request that you made to cancel the order was not carried out and we are genuinely sorry that this happened. Once you had been in touch we were able to issue a full refund as you are aware and we did stop the delivery. We strive to offer the best customer service that we can and we are disappointed that we let you down on this occasion. We are very pleased to hear that you liked the boots that you did want and hope that you will continue to shop with us in the future. With regards, Janice Ruddock - Customer services
Posted 8 years ago
G Phillips
Verified Buyer
“The shoes were a different shade - one was red, the other pink. One had obviously been on display and the other kept in the box. No one checked to make sure they were identical shades and I had to send them back. You don't get the lowest grade because you sent me a pre-paid label for the return of this faulty item.”
Helpful Report
Posted 8 years ago
Hello Gwenda, Thank you for your review. We are genuinely sorry that you were send shoes where one had been on display and faded. These as you rightly say should have been checked and not sent out to you like this. Please be advised that we have asked our dispatch team to be more vigilant so that others do not have the same disappointment as you. We do hope that you will shop with us again in the future where we can restore your faith in Charles Clinkard shoes. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Anonymous
Verified Buyer
“Used in store ordering rather than ordering myself. Wrong size shoes ordered despite having tried shoes on in store and agreeing with assistant what size I needed. It was only when the dispatch email was sent that I realised that a mistake had been made. There was no order information on customer receipt and no order confirmation email sent. The problem could so easily have been avoided with better information.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that you did not your order confirmation, this would have been able to have been stopped at this point and the correct size sorted for you. I can see that you returned the shoes to us for a refund. We hope that you have been able to get the shoes that you wanted and can only apologise for the inconvenience that you have had. With regards, Janice Ruddock - customer services
Posted 8 years ago
M Radich
Verified Buyer
“Never got shoes for my daughters wedding - had an email to say I had returned them when I hadn't received them”
Helpful Report
Posted 8 years ago
Thank you for your review. We are saddened to hear that you did not get the shoes that you ordered. Unfortunately the order came back to us from the courier as return to sender. There was no reason given for this and we issued a refund for you. We can only apologise that this has happened and hope that it will not put you off ordering from us in the future. With regards, Janice Ruddock - customer services
Posted 8 years ago
Anonymous
Verified Buyer
“After placing the order we then realised that 'express delivery' actually allowed for 3 - 4 days dispatch time, then delivery. Simply didn't suit our needs or warrant the extra charge. This information needs to be made more visible at checkout. Other online companies can deliver goods within a 1 - 2 day window which consumers more likely expect. It's a shame that this service does not come up to what is expected as 'in store' experiences have been superb.”
Helpful Report
Posted 8 years ago
Thank you for your review. As you will know our free delivery can be from 2 to 5 working days to dispatch. Express delivery means a dispatch within 3 working days and with you by the 4th working day at the latest, this service is £2.99. We are sorry to hear if this service was not suitable. A next day delivery option is available for £5.99. I hope that this helps for future reference. With regards, Janice Ruddock - customer services
Posted 8 years ago
E Fleming
Verified Buyer
“Ordered on a Friday morning and didn't receive my order till the Thursday very very slow service”
Helpful Report
Posted 8 years ago
Thank you for your review. In our terms and conditions it says please allow 2 to 5 working days for dispatch, this is so that if we do not have the stock in our warehouse we can get it in from one of our stores for you. For £2.99 we guarantee a dispatch within 3 working days so that it is with you by the 4th working day and also an overnight service which is £5.99. We email you on the day that you place the order with order confirmation and then again on the day of dispatch to let you know that the order is on its way. I hope that this helps for future reference. With regards, Janice Ruddock - customer services.
Posted 8 years ago
B Lucas
Verified Buyer
“The order arrived as expected. The colour ordered was navy, however, the shoes were hardly distinguishable from black, thus not useful to me. I also found them too narrow. I am about to return the shoes via the Charles Clinkard outlet shop at Freeport Outlet, Talke.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that the blue was too dark a navy for your requirements. I have asked our web team to add a note to the description of the colour to let others know that it is very dark. Thank you again for letting us know, reviews like this help us to inform other customers of things that may be useful to their decision before they decide to buy. With regards, Janice Ruddock- Customer services
Posted 8 years ago
M Grant
Verified Buyer
“Left shoe perfect. Right shoe has clearly been tried on a lot- no tissue paper inside, start rite words worn down and faded, toe area pretty creased- so the two shoes don't look like a great pair. Decided to keep them because we'll need them very soon and didn't want to faff around exchanging.”
Helpful Report
Posted 8 years ago
Hello Megan, Thank you for your review. We are sorry to hear that the shoes were not up to standard, this should have been picked up before sending out to you. Please be assured that we will ask our dispatch team to be more careful before sending orders out. I have emailed you through your order, hopefully this will restore your faith in Charles Clinkard and you will continue to use our services. With regards, Janice Ruddock - Customer services.
Posted 8 years ago
R Akhtar
Verified Buyer
“Ordered in store size 11/46 sent size 11/45, too tight so returned. Then sent right size but in an old, ripped, tacky box and also slightly different to my previous shoe of 3 years ago and the one seen in store.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear of your experience and that the shoes that you have do not seem to be the ones that you require. Although we apologise that the box was in a bad condition, the box is to protect the shoes in transit so we hope that there was no damage to the item that you received. If you would like to take the order back to store they will issue a full refund to you, alternatively you can return it to us at Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU A returns ticket can be purchased on our website for £4.09 which would cover the return of both pair that you have received, if the item ordered differs from the one that you received then we could refund your postage costs to you. I hope that this helps and that we can resolve this problem for you. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered a black suede women's boots. One boot looked like it had been worn. The suede was wiped with water or other substance which affected the look and texture. I had to return it. Very disappointed.”
Helpful Report
Posted 8 years ago
Hi, Thank you for your review. Please let me apologise that you were not happy with the boots that you received. Sometimes an item may have been on display but should be quality checked before sending out so that it reaches our customers in a good condition. Please be assured that we speak to our dispatch department so that we can ask them to be more vigilant to avoid disappointment to others. Once again I apologise for your disappointment and inconvenience. With regards, Janice Ruddock - customer services
Posted 8 years ago
L Parker
Verified Buyer
“The poor review is not aimed at Charles Clinkard's but at Rieker. I have four pairs of their shoes but my recent order is having to be returned as they were much too small!! This is the first time I have had this particular problem with them. So disappointed Rieker! Laraine Parker.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. We are sorry to hear that your shoes were not as you expected especially as you have had other similar shoes in the past. I have advised our sales consultants to keep a check on any other sales for the same item to see if other customers may have the same comments. Please accept our apologies for your disappointment. Hopefully you will find something that is suitable to your requirements soon. With regards, Janice Ruddock
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 49,791 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request