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Charles Clinkard Reviews

4.8 Rating 49,054 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,836
 Metrics Info
4.8
Based on 49,054 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“Used in store ordering rather than ordering myself. Wrong size shoes ordered despite having tried shoes on in store and agreeing with assistant what size I needed. It was only when the dispatch email was sent that I realised that a mistake had been made. There was no order information on customer receipt and no order confirmation email sent. The problem could so easily have been avoided with better information.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that you did not your order confirmation, this would have been able to have been stopped at this point and the correct size sorted for you. I can see that you returned the shoes to us for a refund. We hope that you have been able to get the shoes that you wanted and can only apologise for the inconvenience that you have had. With regards, Janice Ruddock - customer services
Posted 8 years ago
M Radich
Verified Buyer
“Never got shoes for my daughters wedding - had an email to say I had returned them when I hadn't received them”
Helpful Report
Posted 8 years ago
Thank you for your review. We are saddened to hear that you did not get the shoes that you ordered. Unfortunately the order came back to us from the courier as return to sender. There was no reason given for this and we issued a refund for you. We can only apologise that this has happened and hope that it will not put you off ordering from us in the future. With regards, Janice Ruddock - customer services
Posted 8 years ago
Anonymous
Verified Buyer
“After placing the order we then realised that 'express delivery' actually allowed for 3 - 4 days dispatch time, then delivery. Simply didn't suit our needs or warrant the extra charge. This information needs to be made more visible at checkout. Other online companies can deliver goods within a 1 - 2 day window which consumers more likely expect. It's a shame that this service does not come up to what is expected as 'in store' experiences have been superb.”
Helpful Report
Posted 8 years ago
Thank you for your review. As you will know our free delivery can be from 2 to 5 working days to dispatch. Express delivery means a dispatch within 3 working days and with you by the 4th working day at the latest, this service is £2.99. We are sorry to hear if this service was not suitable. A next day delivery option is available for £5.99. I hope that this helps for future reference. With regards, Janice Ruddock - customer services
Posted 8 years ago
E Fleming
Verified Buyer
“Ordered on a Friday morning and didn't receive my order till the Thursday very very slow service”
Helpful Report
Posted 8 years ago
Thank you for your review. In our terms and conditions it says please allow 2 to 5 working days for dispatch, this is so that if we do not have the stock in our warehouse we can get it in from one of our stores for you. For £2.99 we guarantee a dispatch within 3 working days so that it is with you by the 4th working day and also an overnight service which is £5.99. We email you on the day that you place the order with order confirmation and then again on the day of dispatch to let you know that the order is on its way. I hope that this helps for future reference. With regards, Janice Ruddock - customer services.
Posted 8 years ago
B Lucas
Verified Buyer
“The order arrived as expected. The colour ordered was navy, however, the shoes were hardly distinguishable from black, thus not useful to me. I also found them too narrow. I am about to return the shoes via the Charles Clinkard outlet shop at Freeport Outlet, Talke.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that the blue was too dark a navy for your requirements. I have asked our web team to add a note to the description of the colour to let others know that it is very dark. Thank you again for letting us know, reviews like this help us to inform other customers of things that may be useful to their decision before they decide to buy. With regards, Janice Ruddock- Customer services
Posted 8 years ago
M Grant
Verified Buyer
“Left shoe perfect. Right shoe has clearly been tried on a lot- no tissue paper inside, start rite words worn down and faded, toe area pretty creased- so the two shoes don't look like a great pair. Decided to keep them because we'll need them very soon and didn't want to faff around exchanging.”
Helpful Report
Posted 8 years ago
Hello Megan, Thank you for your review. We are sorry to hear that the shoes were not up to standard, this should have been picked up before sending out to you. Please be assured that we will ask our dispatch team to be more careful before sending orders out. I have emailed you through your order, hopefully this will restore your faith in Charles Clinkard and you will continue to use our services. With regards, Janice Ruddock - Customer services.
Posted 8 years ago
R Akhtar
Verified Buyer
“Ordered in store size 11/46 sent size 11/45, too tight so returned. Then sent right size but in an old, ripped, tacky box and also slightly different to my previous shoe of 3 years ago and the one seen in store.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear of your experience and that the shoes that you have do not seem to be the ones that you require. Although we apologise that the box was in a bad condition, the box is to protect the shoes in transit so we hope that there was no damage to the item that you received. If you would like to take the order back to store they will issue a full refund to you, alternatively you can return it to us at Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU A returns ticket can be purchased on our website for £4.09 which would cover the return of both pair that you have received, if the item ordered differs from the one that you received then we could refund your postage costs to you. I hope that this helps and that we can resolve this problem for you. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered a black suede women's boots. One boot looked like it had been worn. The suede was wiped with water or other substance which affected the look and texture. I had to return it. Very disappointed.”
Helpful Report
Posted 8 years ago
Hi, Thank you for your review. Please let me apologise that you were not happy with the boots that you received. Sometimes an item may have been on display but should be quality checked before sending out so that it reaches our customers in a good condition. Please be assured that we speak to our dispatch department so that we can ask them to be more vigilant to avoid disappointment to others. Once again I apologise for your disappointment and inconvenience. With regards, Janice Ruddock - customer services
Posted 8 years ago
L Parker
Verified Buyer
“The poor review is not aimed at Charles Clinkard's but at Rieker. I have four pairs of their shoes but my recent order is having to be returned as they were much too small!! This is the first time I have had this particular problem with them. So disappointed Rieker! Laraine Parker.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. We are sorry to hear that your shoes were not as you expected especially as you have had other similar shoes in the past. I have advised our sales consultants to keep a check on any other sales for the same item to see if other customers may have the same comments. Please accept our apologies for your disappointment. Hopefully you will find something that is suitable to your requirements soon. With regards, Janice Ruddock
Posted 8 years ago
N Johnson
Verified Buyer
“I purchased a pair of lelli kelly boots online for my daughter as a Christmas gift. While the boots themselves were good value and delivery was prompt less can be said for the packaging. The lelli kelly box they arrived in is torn and battered and had food stuck to it. For such a large company with a good reputation I was disgusted that anything would be sent in that condition. Being so close to Christmas and unable to get to my nearest store I have had to replace the box. After all what 5 year old wants to open someone else's half eaten lunch.”
Helpful Report
Posted 8 years ago
Hi, Thank you for your review. We are really sorry to hear about the condition of the box that you received. Food is not allowed in our dispatch area so we do not understand how this has happened, please be assured that we will be looking into this to see how it may have happened. We sincerely apologise. Hopefully this will not put you off shopping with Charles Clinkard. With regards, Janice Ruddock - customer services.
Posted 8 years ago
A Cullen
Verified Buyer
“Even though I had updated my details to my new address AND I had ordered and paid by credit card on line my goods were delivered TWICE to my old address.”
Helpful Report
Posted 8 years ago
Hello Anthony, Thank you for your review. We are sorry to hear that you had a problem with your order. We do send out a confirmation of your order so that customers can check details and if there are any problems we can amend them before dispatch. We may need to amend the details on your registration with us so if you could email to customerservices@clinkard.co.uk we can check this for you. I hope that this helps. With regards, Janice Ruddock
Posted 8 years ago
T Carter
Verified Buyer
“Quality of one of the pairs of boots was terrible. One black lace one brown and they were a different colour brown. Also one boot was a centimetre higher than the other”
Helpful Report
Posted 8 years ago
Hello Thomas, thank you for your review. The order stated here is for an item with no laces? I cannot see another order for you, but if you have bought something else from us and it is not right, please call us on 0345 241 7742 so that we can discuss this with you. With regards, Janice Ruddock
Posted 8 years ago
S Murdoch
Verified Buyer
“The box was very damage on delivery and the slippers bearly wrapped inside.”
Helpful Report
Posted 8 years ago
HI, Thank you for your review. The box is there to protect the shoes, however we are sorry that it was damaged. We hope that the shoes themselves were undamaged and that the box did its job. With regards. Janice Ruddock
Posted 8 years ago
L Serhan
Verified Buyer
“I ordered a size 12 for my daughter and the boots were delivered in a size 9 and a half which was clearly no use. Had to pay to reorder a replacement through customer services to ensure that i received the product I had originally ordered.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. We are sorry that you received the incorrect size shoe in the box. We would have sent a label for the return of this incorrect item so that you did not have any postage to pay but as you went into the store for a refund a label was not required. Thank you for your new order and we sincerely apologise for your inconvenience. With regards, Janice Ruddock
Posted 8 years ago
R Ingram
Verified Buyer
“The products and their delivery were very efficient but I have received my CC statement today and find that I have been charged for 2, not 1 pairs of sandals. I ordered 2 pairs but you were only able to supply 1 pair and the order was amended. Obviously, this didn't get through to your finance dept. I have now spoken with your CS team and they have promised to refund the £95 immediately.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your comments. We are happy to hear you are pleased with the delivery of your order and the product you received. I would like to apologise for the error that was made with regards to payment. I can see a refund has now been processed for the £95. I hope this experience does not put you off shopping with us in the future. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
B Long
Verified Buyer
“Failed to deliver order on two occasions. Third was a different driver and was successful. Got in touch by email with company after first non - delivery to try and rectify as the driver had said he'd been and left a calling card, I was at home at that time and no one came or delivered a calling card,but no reply in the promised 24 hours. The second time he said he didn't have name or contact.contacted the company again ,had to send all my details again to verify and ten had to wait while over the weekend to receive them. I returned them to the shop yesterday.”
Helpful Report
Posted 8 years ago
Thank you for taking the time to feed back your experience. I am sorry to read about the problem you have had with delivery. I can see the courier did have difficulty locating your property on the first attempt. We do (and did) provide Interlink with contact details, in the event a situation like this arises, so please accept my apologies that they didn't contact you for directions in the first instance. I have looked through our inbox and can't find any email from you, regarding non-delivery, so please be assured we haven't ignored your email. We do respond to all emails within 24 hours at the very latest - and often a lot quicker than this - and it looks as though on this occasion your email hasn't reached us - so we're sorry we were unable to assist you sooner and hopefully expedite the resolution of your problem. I hope this incident has not put you off shopping with us again and if you would like to discuss this any further, please don't hesitate to contact a member of our friendly Customer Care team on 0345 241 7742. Kind regards Sam Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I received different colour boots from the ones that appeared on the website and then had to return them at my own expense!”
Helpful Report
Posted 8 years ago
Hello, thank you for your review. Unfortunately as you are anonymous I cannot look into your order, but if you would like to call us on 0345 241 7742 (only a local rate charge) then we can discuss this with you. If you were sent a different colour then we would not wish for you to be out of pocket and would have sent a pre-paid label. We may be able to do something to compensate if we were at fault. I do hope that you call. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Anonymous
Verified Buyer
“The shoes I ordered online were not the ones I received. They were the wrong colour, in the wrong box and clearly had been tried on many times. I was very disappointed as I usually have good service from the stores.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. I can see from your order that you were sent a pre-paid label to return the shoes to us for a refund. Please accept our apologies for your disappointment and be assured that we will speak to our dispatch team to ask them to be more vigilant and avoid disappointment for other customers. All items should be quality checked before dispatch and we are sorry that on this occasion that this does not appear to have happened. With regards, Janice Ruddock - Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“I'd ordered this particular pair of shoes as they were identical to a previous pair I'd had, that had fitted like a glove from day one - I never had any problems or discomfort whatsoever. I tried the new pair around the house and they seemed fine but, the first time I wore them out, the heels were excruciatingly painful and I was in agony by the time I returned home. I contacted Charles Clinkard but they basically said there was nothing they could do ... so I'm now left with an essentially brand new pair of shoes that I'm unable to wear. My mum received better customer service from Clarkes and I would have expected more from Charles Clinkard. Disappointing.”
Helpful Report
Posted 8 years ago
Thank you for your review. We sent to you a pre-paid label to return the shoes to be checked which we did. Not only ourselves but a representative from Gabor checked them too.. We would change or refund any unworn item without hesitation but as they had been worn outside we were unable to do this. As there was no fault found they were returned to you, but before doing so, after discussion with yourself the shoes were treated with a leather stretcher to make them more comfortable for you We hope that this helped matters and that the shoes are more comfortable for you. With regards, Janice Ruddock - customer services
Posted 8 years ago
J Lane
Verified Buyer
“A month ago I ordered and paid for a Joseph Seibel sandal in size 38 from your shop in Warwick because they could see from their computer that it was in stock. However, some days later I received an email from you to say there was no stock. Three weeks after that I received an email to say it was back in stock so I ordered it again, to be collected from a local shop. However, I found the front of the sandal hadn't been finished off properly so took it to the Manager of your shop in Warwick. I was not at all happy about his attitude because he kept saying 'it isn't faulty, it is just that it hasn't been finished off properly'!! In fact there was an excess of leather and glue at the toe. I am still anxious to purchase the shoe - Lisa, in navy - but am concerned that I will be put to all this trouble again and end up with 'possibly' the same pair of shoes.”
Helpful Report
Posted 8 years ago
Hello Jacqueline, Thank you for taking the time to leave a review, we are genuinely sorry to hear about your experience. Sometimes when stock is low, demand can outstrip supply and it may mean that we need to cancel an order. Although we try to avoid this by taking low stock items off the website it can sometimes happen as it did in this case. With regard to the sandal being 'faulty' we can understand that you found that as the shoe had excess leather and glue, that this is a fault and can understand why you did not want this pair. I am sorry that at the present time we do not have any of this sandal in stock and unable to place a new order for you and have emailed you from your order with regard to this. With regards, Janice Ruddock - Customer Services.
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 49,054 reviews
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