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Charles Clinkard Reviews

4.8 Rating 49,814 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,727
 Metrics Info
4.8
Based on 49,814 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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K Williams
Verified Reviewer
“Ordered sandals for my daughter to take on holiday but received an email 3 days later to say they did not exist in the first place and a refund. Not impressed as was then too late to order a pair from another retailer.”
Helpful Report
Posted 7 years ago
Hello Karina Thankyou for your review. On viewing your order, we received this on the Saturday of the Easter Bank Holiday. We were closed on the Sunday as were the majority of our stores so were unable to check the availabilty of your item at this point. As we source stock from stores as well as our warehouse, if an item says ‘Hurry Low Stock’, it means that we are in short supply of that style in the size and colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. In a minority of cases, we will contact you within 5 working days to let you know that unfortunately we cannot fulfil the order. As soon as we were able to confirm this we forwarded an email to advise as we were unable to call -Unfortunately a telephone number was not included. We are naturally very disappointed with your comments and hope you will return in the future. If you see an item which is low stock, please do give our Customer Services a call on 0345241 7742 and we can ensure there is a pair available for you. Kind Regards Nicola-Customer Services
Posted 7 years ago
D Georgiev
Verified Reviewer
“Overall Terrible Online Experience. I bought a pair of shoes I liked, they sent me the wrong item and initially wouldn't cover return costs. Instead - I had to travel to their city center store and pay for parking to return the order which they messed up. I asked if if they would send a pre-paid label as I didn't think it was fair to waste my time and incur additional costs because of their error. They agreed to send me one but after multiple chasers they still haven't done it and I'm now stuck with the shoes so will probably need to sell them on eBay.”
Helpful Report
Posted 7 years ago
Thank you for your email. We are sorry to hear that you may have received an incorrect item, when you contacted us regarding this, we asked if you would like to call into our Newcastle store or if you would like a pre paid label to return the shoes to us. We did not have a reply from you with regard to a pre paid label but of course I will send one to you for the return. So long as the shoes are unworn we will issue a full refund. Shoes are checked at the point of dispatch and the shoe that was ordered should be the one that was sent to you. If not then of course we would not expect you to have any expense in returning the item to us. We apologise once again if the incorrect item has been sent, and will be in touch once the item is returned. With regards, Janice Ruddock - customer services.
Posted 7 years ago
S Lethiot
Verified Buyer
“Still have not receive any merchandise”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your email. International orders can take longer due to varying cirumstances such as customs and weather. We have contacted you seperately via your order with further tracking information. We are sorry you are disappointed and hope the information will be helpful. Kind Regards Nicola-Customer Services
Posted 7 years ago
T Fidalgo
Verified Buyer
“Paid extra for for quick delivery but actually come in normal delivery”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Express delivery is dispatched within 2-3 working days and we are sorry this was not fulfilled. We have issued a refund for the postage cost you paid and are very sorry for any inconvenience that may have been caused. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Damaged shoes, damaged box, terrible packaging and poor customer service.”
Helpful Report
Posted 7 years ago
Good Afternoon Thankyou for taking the time to leave your review. Items are checked prior to sending out and it is disappointing you initially received a poor pair. Although we do source stock from our warehouse and stores this should not impact on the overall quality of the item ordered and we are sorry. Ordinarily the box is there to offer protection, we can understand how concerning it would be to receive a box which has been damaged and we have spoken to both external and internal teams to ensure this is prevented from occuring in the future. We pride ourselves on providing an excellent service and it is discouraging to hear your experience on this occasion was one that did not meet up to our high standards. All feedback from customers is appreciated, it helps to build a true reflection of the service that is offered and we hope in the future we can turn this around for you, Again we sincerely apologise for the inconvenience that may have been caused. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Stobbs
Verified Buyer
“Two orders-first order said size was available but got email saying run out.Needed the shoes for our daughter for our holidays few days later.Was her first pair has only 16 month old.Did get a discount on the next order though.Ordered second pair,came and wrong size and marked.Ordered 5 was 5.5...had to keep and take on holiday has would have had no shoes.Bad service stay clear.Excuse was I got them in sale...well done Charles Clinkard..very poor.”
Helpful Report
Posted 7 years ago
Hello Thankyou for taking the time to leave your feedback. When items are low stock, it means there are less than three pairs availablein the company. As we also source these from stores as well as our warehouse, it may be that the item has sold, is not available or is in poor condition. If we are unable to fulfill this we contact the customer to advise and also apologise, any monies are refunded back if payment has been taken. We apologise we were unable to fulfill the first order, we applied a credit or you so you could take another look at the other range we had on offer for your little one and are pleased that you found an alternative. The ECCO shoes are a continental brand and there is no set way that they convert their sizes into UK ones. Some manufacturers will round up their sizes for the UK. We are sorry this caused confusion, the correct size was dispatched. We contacted you regarding you recent order and sincerely apologise for the marks that were on the shoes, however we appreciate how disappointed you were and we also discounted this pair for you. We appreciate feedback from our customers and send reviews across to help build a true picture of the experience, we can fully understand how unhappy you were and hope you will consider returning in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Boots were far too narrow and I had to pay to send them back. Won't use online again.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer free delivery on all items with our standard option and there is no minimum limit needed for this however we ask customers to pay towards returns. Returns can be taken into a Charles Clinkard store with the invoice, an exchange or a refund will be processed for you. Additionally you can opt for Collectplus, this is £4.49 and is for 10kg-ideal for larger items and multiple orders. We also accept returns from other couriers such as Hermes and Royal Mail, there are varying services available with different levels of costs. We appreciate feedback from all our customers and ask for a review to enale us to show a true reflection of the experience. We are naturally disappointed andhope you will consider returning to ourselves in the future. If there is anything we can do to assist you please do not hesitate to contact us on 0345 241 742, email sales@clinkard.co.uk or we also have a Chat facility which many customers also find extremely helpful. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Toouli
Verified Buyer
“I was sent the the wrong item and then learnt that the bag I thought I had bought was actually out of stock... even though it was still showing availability. Not a good experience at all and one that I won’t be repeating. Customer services were excellent and so were the staff at the Northallerton store- both of whom should be commended.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave your review. We are sorry the bag you ordered was incorrect and also for the confusion regarding website availability. We are pleased that both our Customer Services Team in and the Nortallerton Team were able to assist you with this and have passed on your kind comments. It is very disappointing to hear your feedback and please be assured your comments have been taken on board. We hope we can restore your faith in Charles Clinkard and if you have any assistance then please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
E Rathbone
Verified Buyer
“I had emailed regarding a sale sticker that was in the shoes I had ordered, I had paid full price. I was asked to send over images, to which I done immediately. A week has passed with no reply being receieved”
Helpful Report
Posted 7 years ago
Thank you for leaving a review. We do apologise that this has happened and also for any delay. The sticker has been put into the shoe in error, but we have as good will refunded the difference for you. With regards, Janice Ruddock - customer services.
Posted 7 years ago
D Niblett
Verified Buyer
“I ordered two pairs of boots on line without realising that I would have to pay for returns. It cost me £11.00 and I did not even have the boots”
Helpful Report
Posted 7 years ago
Hello Diane Thankyou for your review. Standard delivery is free and dispatched within 2-5 working days, there is no limit on what you can order however we do ask customers to pay towards returns. If near to a Charles Clinkard store please do feel free to pop in with your returns and a refund or an exchange can be processed in store. Collectplus is £4.49 for up to 10KG and you can find the link on the reverse of our invoices. We are sorry you were disappointed and hope you will return to ourselves in the future. If any assistance is required please do not hesitate to contact us on 03452 41 7742, we are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Perfect fit on arrival, within one week had stretched so much I cannot walk in them or even keep them on”
Helpful Report
Posted 7 years ago
Thnak you for taking the time to leave a review. We are sorry to hear that your shoes have stretched and become too large for you. Have you tried an insole in the shoe? This not only reduces the area within the shoe but also keeps the shoe fresh for longer as you can change the insole whenever needed. Hopefully this may help. With regards, Janice Ruddock - customer services.
Posted 7 years ago
Anonymous
Verified Buyer
“no free returns thats the important think what people like to have in 2018”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We offer a free delivery service which has no minimum spend, we are sorry you are disappointed that returns are not currently covered by ourselves. At this present time we ask customers to pay towards a return, this can be by taking into a Charles Clinkard store, using the Post Office or you can also opt to use Collectplus which is £4.49 for up to 10KG. We ask all customers to leave a review of the service received and we appreciate your comments and will of course ensure these are taken on board. We do hope you will return to ourselves in the near future. We pride ourselves on providing an excellent level of customer service, and are naturally disappointed with the one star that you have left today. If there is anything we can help you with in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services Delete
Posted 7 years ago
S Hatch
Verified Buyer
“When shoes arrived, having ordered size 5, I was disappointed to open parcel to find size 7 1/2. I fail to understand exactly how that can happen especially when all the paper work referred to size 5”
Helpful Report
Posted 7 years ago
Hello Sandra Thankyou for your review. Items are checked before dispatch and it is very disappointing you did not receive the size you requested. Please be assured your comments have been passed on to the area to ensure this does not occur in the future. We can see we have now received back the items from you and a refund has been issued. If we can help further please do not hesitate to contact us on 0345 24 1 7742, we are available 7 days a week and as late as 8pm Monday through to Thursday, Kind Regards Nicola - Customer Services
Posted 7 years ago
M Korycki
Verified Buyer
“We received shoes by post with one shoe stained. After return of that pair to CC new pair arrived and it looked like the ex display pair with again one shoe different from the other .We took that pair to the shop in Bristol where our suspicion was confirmed by the sales person. We had to pay £8 pounds for return postage and drive 60 miles to give second pair back to the shop in Bristol. This is a very poor service .”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Items are checked prior to dispatch via our rigorous checking procedures and this is incredibly disappointing to hear that both pairs received were not of good quality. We have contacted your seperately regarding this and are very sorry for the inconvenience this has caused. If we can help in the meantime do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Murphy
Verified Buyer
“Terrible terrible terrible. Sent me odd shoes. Called and computer down to email re postage label. Did not have the size / style in stock to re send out new pair. No real customer support just the scripted type. Pity”
Helpful Report
Posted 7 years ago
Hello Angela, Thankyou for your review. Items are sourced from our warehouse and stores, they are checked rigorously before dispatch and it is incredibly disappointing to hear you received odd sizes. As we had no further stock we were unable to replace this pair for you however to prevent costs being incurred to you covered the postage with an emailed label to ensure the process was quicker and efficient. We are very sorry for the inconvenience, we appreciate all feedback from customers as it helps to give a true reflection of the service offered. We hope we can restore your faith in Charles Clinkard and if any assistance is required please do not hesitate to contact us on 0345 241 7742. We are available 7 days a week and as late as 8pm Monday through to Thursday. Kind Regards Nicola-Customer Services
Posted 7 years ago
Dr J Turton
Verified Reviewer
“Until recently I've always has excellent service from Clinkards. However, a pair of trouser shoes (displayed in the winter stock & clearly for winter wear) I purchased recently let water in through stitching on the sole the first time I wore them on a wet pavement. Clinkards response was that I should have asked for 'waterproof' shoes, & I should not expect a pair of shoes constructed 'like a moccasin' to keep my feet dry. Furthermore, if I'd looked on the manufacturers website I would have discovered that they were't weatherproof. I checked, & this was not true. The manager then admitted that head office had told her to give me this 'information'. I was refused a refund, despite the fact that these shoes are clearly unfit for purpose. Appalling service.”
Helpful Report
Posted 7 years ago
J Blackwell
Verified Buyer
“Never did get the boots,DPD are the worst postal service you can deal with,after apparently after FOUR supposed tried deliveries they never left the boots in the place I chose,they never left a note to say they called as I don’t think they did....won’t be ordering anything from anywhere that uses DPD”
Helpful Report
Posted 7 years ago
Dear Janine. Thankyou for your review. We are very sorry for the inconvenience caused and have already been in touch regarding the issues raised. Please be reassured you can opt to have the items sent with Royal Mail in the future instead of DPD or Collectplus or Collect in store are great options which will be more convenient to you. We look forward to speaking to you after the weekend and do not hesitate to get in touch if you have further queries. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Lamont
Verified Buyer
“Boots were delivered almost 3 weeks after ordering. No updates or information regarding delivery. Extremely disappointing.”
Helpful Report
Posted 7 years ago
Dear Anne, Thankyou for your review. The order we received was placed on the 23rd December 2017 on our standard delivery service. This is dispatched within 2-5 working days and we posted this out to you on the 28th December. As this was just before Christmas weekend, we arrange for this to be posted out on the 28th December and the item was signed for on the 4th January 2017 which is four working days (if you take away the Christmas and New Year bank holidays over this time scale) The delay in receiving your order will be due to the holiday season and Royal Mail had a very high volume of parcels to deliver over this time. An email was sent out on the 28th December to let you know the items had been posted and we are sorry if this was not received. In the future you can opt to place an order and reques DPD who can send a text with an hour time slot and additionally can also leave items in a safe place. There is also an excellent service where you can watch the route of the driver too. Naturally we are disappointed however we look forward to assisting you in the future and are sorry for any inconveniene this may have caused. Kind Regards Nicola Customer Services
Posted 7 years ago
M Morris
Verified Buyer
“Really poor experience no delivery told I would get a refund then the parcel turned up days later even though I no longer want it. No communication whatsoever from customer service. I bought the shoes in york on the high street no problem. Avoid avoid.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave a review. We apoloise for the concerns you have raised, DPD are an excellent courier company and it is disappointing they were unable to locate your address. We have checked your order and we tried to contact you on the 29th December 2017 via the telephone number left on your order regarding the redelivery of your item however the telephone number was invalid. We also sent an email reply with further information and we are again sorry if this was not received. If you would still like to return the items you are very welcme to do so as long as they are unworn and we have sent a seperate email regarding the postage return for you. We hope you will give us an opportunity to restore your faith in Charles Clinkard and if any further assistance is required please do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
M Hopkins
Verified Buyer
“Contact your customer service”
Helpful Report
Posted 7 years ago
Hello, Thankyou for taking the time to leave your review. We are sorry for the inconvenience caused regarding the delivery of your order and we note we have already spoken to one of our Customer Service Representatives regarding this. Please do not hesitate to contact us in the future on 0345 241 7742. We are available 7 days a week. Kind Regards Nicola-Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,814 reviews
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