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Charles Clinkard Reviews

4.8 Rating 49,826 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,768
 Metrics Info
4.8
Based on 49,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S Bishop
Verified Buyer
“Quick service”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We hope we can increase your experience from a three star up to a four or five. If there were any concerns you had during the process please email sales@clinkard.co.uk and we will be able to assist further, do include your order details. We look forward to hearing back from you, Kind Regards Nicola-Customer Services
Posted 5 years ago
J Connolly
Verified Buyer
“Service was ok”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We appreciate your feedback and would like to know further information regarding your instore order. Please email sales@clinkard.co.uk with your order details and we hope we can assist further. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 5 years ago
C Strachan
Verified Buyer
“The actual footwear was nice and fitted as expected. However, on arrival I was concerned as to what condition the boots would be on as the box was broken and crumbled. This is not great either for presentation to the buyer or for me to keep the boots in.”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. The box is there to offer protection to your order however we fully appreciate your disappointment in receiving the item in this condition. We will ensure that both our dispatch team and the courier are updated with your feedback and hope this will not deter you in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Beautiful Boots, unfortunately there was a manufacturing fault in the leather, so had to return them, but would def recommend, customers service was outstanding. I return and received my refund all within 4 days.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Naturally we are sorry there was a fault with your item and also that you had to return these to us. We will pass on your comments regarding the excellent service you received to the members of the team involved and hope this will not deter you from returning to order from us in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Loved my boots I ordered but paid extra to get them quicker but this didn’t happen”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Our express delivery is dispatched within 2-3 working days however on checking your order we can see we did not meet this guarantee and the postage you paid has been refunded. Please accept our apologies and we hope you enjoy wearing your new boots. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“An attempt to purchase a pair of slippers as a Christmas present was not possible on line as it proved impossible for me to use the same email address as my wife. I resorted to a telephone call and whilst the lady was very helpful she had repeated problems with the computer requiring me to be put on hold twice. I have NO complaint about the member of staff but your technology needs improving.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry for the issues you had whilst placing a telephone order , we were encountring technical difficulties on the day you contacted us and you can be assured these have now been rectified. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“would have been higher if not cost to return”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with most of the aspects of your order experience. With regards to returns, we offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered shoes for daughter and a size bigger was delivered. Worked out in the end as that’s the size which was better.”
Helpful Report
Posted 5 years ago
Thank you for your review. Thank you for your review. I am sorry for any confusion with regard to the sizing on the salt water shoes. As they are an American Company, the size shown is actually a size bigger than the UK sizing. We are pleased to hear that these are a good fit for you and hope that your daughter enjoys wearing them. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
G BROWN
Verified Buyer
“quick delivery ease of ordering”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with our ordering process and delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
S
Verified Buyer
“Customer service very good. Next day delivery big fat failure.”
Helpful Report
Posted 5 years ago
Thank you for your review, We are sincerely sorry that you were able to place this order as a next day delivery, this should not have been available as a next day item. As agreed with you, the next day postage has been refunded to you and we apologise for any inconvenience that this may have caused. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
N Gill
Verified Buyer
“Had to buy online as we no longer have shop in Banbury - so not very convenient !! However the delivery was quick & no postage charge. I would much prefer to try on the choice of shoes available but have to go to Stratford on Avon - my Nearest Clinkards shop.”
Helpful Report
Posted 5 years ago
Thank you for yur review. We are sorry to hear that your local Charles Clinkard store has closed. We do have a couple of stores that are closer to you than Stratford, if you pop your post code into the store finder on our website it will bring these up for you. I am really pleased that you are happy with the delivery service that you have received and hope that you are happy with the purchase made. If you do wish to order more than one pair on line for choice, you can take them back to a Charles Clinkard store for refund if you wish. I hope that this information is of help. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Anonymous
Verified Buyer
“Choice of products is always good.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We appreciate your feedback and wonder if we are able to help to raise your score by an additional two stars. We look forward to hearing from you, please email sales@clinkard.co.uk or you are welcome to call us on 03452417742. Kind Regards Nicola-Customer Services
Posted 5 years ago
K Taylor
Verified Buyer
“Frustrating that the lady ordered the wrong sized foot measurer so I had to go back tot he store to take it back... they were even reluctant to do it till they understood if was their fault the order was wrong...”
Helpful Report
Posted 5 years ago
Hello Thankyou for your email. We are sorry to hear of the issues encountered in the store. We will ensure the Manager is made aware and to ensure further training is given. We hope this will not deter you from ordering again. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Actually, I tried on the shoes when I received them . Ordered my size 39 , unfortunately the shoes were too tight , and not enough space on the length for toes. I have returned them to you . Hopefully should arrive early this week . Also spoke to a person I. Customer service. Please refund .”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your email. We are disappointed to hear the shoes ordered were not suitable. As size is personal there is no guarantee a style will fit specially as many factors can affect this. We look forward to issuing a refund and hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Order was rather slow. Description was not accurate. On this order I was rather disappointed”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order and the item ordered. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. With reference to the description, the shoes are a D fitting, which is classed as standard fit in this brand and not wide unfortunately. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Service helping to fit my babies shoes was great, however I had a promotional code that they wouldn’t accept. Turns out it was for online purchases only. Would have expected them to honour it out of goodwill, especially as retail stores are generally struggling. I don’t know why they would encourage buying online rather than using stores.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have located the online order with the discount code used, this code was for first time orders and would be issued once the newsletter was signed up to. We have contacted you further regarding this and hope we can restore your faith in online shopping and also within our stores. Kind Regards Nicola-Customer Services
Posted 5 years ago
Hello, Thankyou for your review. The promotion code was 5% off your first online order if you signed up to our popular newsletter. This would not be recognised within our stores as its a website offer only I am afraid. We have contacted you seperately regarding this to offer a resolution and are sorry you were disappointed. Kind Regards Nicola-Customer Services
Posted 5 years ago
I V.
Verified Reviewer
“I visited my local shop, Summertown [Oxford] and received excellent customer service from Salma. My chosen shoes have been ordered in a smaller size and the shop will ring me when they arrive. Thank you Salma for your help and lovely smile.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with your recent experience in store, as we pride ourselves as a company in offering a good service for our customers. Your comments will be passed onto the store. We hope you choose to shop with us in the future. Kind regards, Demi Bandeira, Customer Services
Posted 5 years ago
B Patterson
Verified Buyer
“Online experience excellent- quick turn round. Unfortunately Boots didn’t fit. ( I have since got a pair that are gorgeous.) I went to CC in Sidmouth - to be greeted (gleefully) Oh we can’t deal with those Boots you bought them on line. It would have been so nice to say ‘ we are really sorry! but oh no - we can’t deal with you!! Customer service - 0 points!!! I only wanted to try on the narrower leg boot so I would know if they were any better fitting. When I said that I would actually buy the narrow boot from CC Sidmouth they miraculously were able to deal with me changing the boots. Confusing??? It’s not about the returns policy but the attitude of CC staff. Not a good experience. I was so excited when I learned of CC opening in Sidmouth ( we are from North Yorkshire) and have always bought from your stores Northallerton, Redcar,Middlesbrough. In fact I have recommended CC to many friends and work colleagues since the opening of Sidmouth but no longer ........ My customer experience was very poor - your merchandise is still wonderful . Maybe you have a staff training issue. Thank you.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Firstly we are delighted the order process was smooth and efficient however are disappointed with your experience within our Sidmouth concession. We will ensure your comments are passed directly to the management within the store to ensure additional training is offered and we would like to offer a sincere apology. We hope you will give the store another chance and if we can offer assistance in the meantime please give us a call on 0345 241 7742, our lines are available 7 days a week. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Customer service is very good. Sadly I had to return two pairs of shoes due to them being ill fitting. As I live in Guernsey it cost a lot to return these items. Postage was not refunded so I ended up spending nearly £20 on postage alone.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with the Customer Service received from our team. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“website and ordering easy but standard delivery took over a week”
Helpful Report
Posted 5 years ago
Thank you for your review. Our free delivery service can take a maximum of 5 working days to be dispatched. With Saturday and Sunday not counting as working days, this then can mean up to one week for delivery, although it is usually much quicker than this. I can see that your order was placed on the 1st October and we dispatched the order on the 2nd October, picked up by Royal Mail on the 3rd. For some reason, it does seem as though Royal Mail have been a little delayed in getting the order to you, I can see that they did try to deliver once and you arranged a second delivery, but we would have expected the order to be with you a little sooner than it was. We do hope that now you have the order, that you are happy with what you have received. If you do place another order in the future, we would be happy to send out DPD if you would prefer. Kind regards, Janice Ruddock Customer service
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,826 reviews
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