Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,043 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of few online to stock Crocs”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We hope that you found the order process smooth and that you are enjoying your recent purchase. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Loved the shoes I ordered ,unfortunately they didn’t suit as one pair was too big and the other too wide.o”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your shoes were unsuitable. As size is personal its difficult to guarantee a particular style will fit, we look forward to receiving your return and processing a refund/exchange. If assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Free delivery”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are pleased that you enjoyed our free standard delivery service. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Slippers were very narrow and small for size. Delivered reasonably quickly . Poorly packed for expensive slippers- looked like they had been sent out and returned several times!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and our stores, they may have bene tried on or on display however the quality of the item should still be high and any packaging replaced/quality issues raised. We also appreciate your feedback regarding the fit of this particular style as it helps other customers with their shopping choice. If we can offer further advice do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I was served by Jordan at the Cribs Causeway branch. He was very helpful and patient with my 7 year old who tried on numerous school shoes. The problem being that she has very wide feet and a high instep. We finally found a shoe that fit. Unfortunately even though they were branded, they weren't what my daughter would have chosen. We had limited choice and time. We paid £60. Crazy money for a school shoe!”

Helpful Report

Posted 5 years ago

“I love buying from the Eldon square shop but the online experience was tricky as I wanted to click and collect it kept showing my personal address as the delivery even though I had selected the store (order took too long to place!)”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry to hear you had issues placing an order online and will ensure your feedback is passed to our technical team. Our website is made user friendly and placing an order to collect in store should be a smooth process and we appreciate you leaving comments regarding this. We hope this will not put you off ordering again and if we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Inormally take a size 8/42, I ordered a size 9/42 and couldn't get them on. neither could my daughter who only takes a size 7, they were tiny and very narrow and I am not pleased having to pay postage to return shoes that were nowhere near a normal size 9/42.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. As size is personal and also different brands can vary with their size conversions, its difficult to say if a particular style ordered will fit especially if its one that hasnt been tried previously. We are disappointed to hear these were not suitable and you are welcome to take these back to your nearest store. If you input your post code into the link below this will beinr up your nearest store: https://www.charlesclinkard.co.uk/map We do ask customers to pay towards the cost of the return as we offer a free standard delivery service with no minimum spend with dispatch within 5 working days. You can use a service called Collectplus which you can find below: https://www.collectplus.co.uk/charlesclinkard This is £4.49 and covers up to 10kg in weight, ideal for larger items ie boots and multiple orders. Additionally you can use the Post Office which will have varying services and we do recommend tracked to offer reassurance to yourself. We appreciate the time you have taken to leave your feedback, reviews like yours will help our customers decide if this product is something they wish to purchase. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I am returning the sandals because they did not fit They were totally sized wrong they should be 42 but we're probably only a39 they were about 5 cm shorter than any of my other shoes”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you feel that this shoe is not the size that it is supposed to be. I have added notes to your order so that we can look into this once the shoes are back. We hope that you find something that is a perfect fit for you, and will email you with our findings on the shoes that you are sending back arrive here. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Ordered the unicorn lelli kelli shoes for home delivery, shoes eere gorgeous just like my daughter wanted but was sent with last years socks with the bow on and not the pom pom ones”

Helpful Report

Posted 5 years ago

Thank you for your review. Lelli Kelly provide us with the socks that are to be sent out with the shoes. We are sorry if they were not what you were expecting. All of the socks that we have are the bow and we do not have any pompom to enable us to send any out for you. We are sorry if your daughter was disappointed. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“On time delivery.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the delivery of your order and that it arrived as expected. If you require any assistance in the future please do not hesitate us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I enjoyed my experience at your Eldon Suare store. After a hectic day I was looked after by Vicki James ,who could.nt do enough to make certain the shoes I chose were comfortable and what I needed for a social event I was attending. The manager was also very pleasant when I went to the counter to pay for my purchase. I will certainly be visiting again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were with the service you received in store, we pride ourselves in Customer Service so we are happy to hear of the experience in store. Your comments will be passed onto the store and we are pleased to hear you will be shopping with us again. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The ordering and returns process with your company was very good. Unfortunately the shoes were so wide they were unwearable, I have never come across shoes that are not specifically sold as wide being this big. Then the delivery process was terrible. You used DHL the delivery was due, I was at home sitting looking out at the driveway, when an email arrived saying sorry they missed me but I was not in and I have a calling card. No driver ever came to my door or left a card. A total lie. Then on Monday for the repeat delivery I asked for it to be delivered to my neighbour. The email I received confirmed this was ok. But the driver left them on my doorstep no signature taken and my neighbour said no one came to her door. To make matters worse she looked on my doorstep for the said parcel when I told I had received an email saying it had been delivered and there was NO parcel. I phoned DHL, they contacted the driver who said it was on the doorstep and when I came home there it was. He must of come back and placed it there as it hadn’t been there 1 hour earlier. It is a amazing I actually ever received these 2 pairs of shoes. I will be very sceptical about ordering from your company again due to this experience. I returned them to the shop direct as I did not trust DHL. This cost me petrol and £3.90 parking to ensure they were received safely. Not impressed.”

Helpful Report

Posted 5 years ago

Hello Thankyou for taking the time to leave a review. Firstly, we are delighted to hear the order process was smooth however are very disappointed that the delivery process was frustrating. DPD are usually excellent and offer the one hour time slot and safe place option to give a choice to our customers and we are sorry for the confusion and also the mis advice provided whilst waiting for your new shoes to come. We have passed your comments directly to the courier, we do have the option of Royal Mail if you prefer, once you place your order if you give us a call on 0345 241 7742 and provide the order number we can add the request for you. Additionally, you could also opt to collect from a store, the store would of course contact you once they receive your order and you can then arrange a convenient time to visit. The style of sandals ordered are a wide fitting and as size is personal there is no guarantee they will be the perfect fit and we hope you will be able to find a suitable alternative We ask all customers to leave feedback as this helps to reflect the different experiences our customers have and we hope this experience has not put you off returning with us. We have emailed you with further information and advice about your experience and you will find this reply through your order. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Friendly service”

Helpful Report

Posted 5 years ago

Hello, Thank you for your rating and review. We are pleased to hear you found our service friendly. As a company we pride ourselves in Customer Service so it is great to you hear you were happy with the service received. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“All went smoothly , although I had bought these for a friend as I already purchased the same sandals identical as these, but somehow these were very small fitting and I’d already threw the battered box out, assuming they would be the same fit, something just isn’t right with them , so no box no receipt I’m stuck with these 🙈”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear your recent purchase is unsuitable. A private message has been sent to offer further assistance with regards to this. If you require any further assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Shoes are lovely. Well packaged. Only downside was delivery by Royal Mail. I wasn’t in and they wouldn’t leave parcel in safe place. Quite a performance to obtain delivery”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you were disappointed with your delivery. I can see that you requested a safe place to leave your order. We also use DPD, if you would prefer a DPD delivery we can add this detail to your order as they will leave ina safe place for you, just let us have the order number and we can let the dispatch team know for you. Thank you again. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Customer Care were very good when I informed them that the wrong size shoes had been delivered. They kept their promise to phone back and arranged to have the right size pair on hold in store. However I was unhappy that (i) wrong size delivered in the first place and (ii) replacement pair had a sale sticker glued into the insole which was dreadful to peel off and for an expensive pair of shoes rather ruined the smoothness of the insole.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to apologise for your overall experience with your order. This has been an error in our dispatch department, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. With regards to the sale sticker, we understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed onto the correct department and we have messaged you privately to offer further assistance. We are pleased you were happy with the Customer Service received during this process and hope this experience does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Easy website to navigate and to purchase from. Item was as seen but had to return as I don’t have high instep. Was disappointed. Expensive to return via recorded delivery too.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you found our website user friendly when placing an order. It is disappointing to hear the item was unsuitable for you. We offer free standard UK delivery dispatched within 2-5 working days however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Great shoes. Plastic bag with three pairs of expensive shoes in was badly torn on arrival. Hole big enough that shoes could have been lost. Fortunately, this wasn't the case. Returns procedure fine.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We package our shoes securely and are sorry the packaging was torn when you received these. We will ensure the comments you have kindly given are passed on to our dispatch team as well as the courier who took care of your order. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Good service arrived promptly. Sadly front decoration on both sandals quite badly scratched. Ordered for an occasion so needed to wear them so couldn’t return.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the service and the quick arrival of your product. It is disappointing to hear however that your item was not of a high standard we would expect, and we would like to apologise for this. A rigorous quality check procedure is employed within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us and we hope this goes some way in restoring your faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Easy to order online and arrived promptly. Love the shoes however was surprised to see they had been previously worn. I don’t know if they were returns or had been on display and tried on in a shop but they had definitely had sweaty feet in them and were quite dirty on the front part of the soles.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on display however should not have been worn. We are very sorry for any inconvenience and have sent an email privately with further information. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

Charles Clinkard is rated 4.8 based on 49,043 reviews