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Charles Clinkard Reviews

4.8 Rating 49,826 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,768
 Metrics Info
4.8
Based on 49,826 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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C Farrar
Verified Buyer
“Easy to order and items arrived quickly”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are happy to hear the order process was smooth and if we can help to increase the score given please do get in touch on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 5 years ago
J Frith
Verified Buyer
“Great boots but had to buy new shoelaces as one lace was twice as long as the other. Disappointing.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry to hear the laces were different lengths and also that you had to purchase a replacement pair. We will ensure that your feedback is given to Josef Seibel regarding this and we hope this will not deter you from ordering from the range again. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
B K
Verified Reviewer
“Recently purchased a pair of boots in two different sizes. These were a gift for my sister. I paid £170 each for these boots. So you would expect them to be delivered in a somewhat “quality” state. I was extremely annoyed and disappointed to find both the boxes they were delivered in were old, dusty and almost falling apart! And then when I opened the box, both pairs look as though they had been thrown into the boxes with absolutely no regard to how much a customer pays for good quality and good presentation when you buy from a high end store!! Now I feel embarrassed to gift these to my sister because they look as though they were bought in a sale where the boxes were crushed and gathered dust.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item packaged poorly and would like to apologise, this is now how we would expect you to receive your order. The item should have been re-packaged prior to being dispatched and we will investigate this internally with our dispatch team to see how this has occurred. We have messaged you privately regarding this and please rest assured this is a very rare occurrence. We hope this has not deterred you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The website was easy to use and the shoes were what I was looking for - a wide fitting, with a strap over the heel. They are comfortable and look smart . But the delivery was not very good. Unfortunately,whoever arranged the delivery, whether Charles Clinkard or DPD, the delivery company, failed to give our full address. The driver could not find the house (just the postcode is not enough) and I received a text telling me that ,as requested, my delivery would be changed. This was not requested, and it took some time to sort the problem out.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with our website and your recent purchase. With regards to the delivery, we would like to apologise you incurred an issue. There was a technical issue with information feeding over to DPD on that day, and although we tried to rectify this as quickly as possible it did cause some intermittent issues for some parcels. We would like to thoroughly apologise for the inconvenience caused and please rest assured this is an isolated occurrence. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Frankly, I'm amazed! I was very disappointed when your Burford shop told me they couldn't get the sandals that I so very much wanted in my size. I had tried on a pair that were slightly too large but they were extremely comfortable and would be ideal for tramping around in cobbles in European cities during my forthcoming holiday. The shop staff told me they had tried every way possible, including head office, to get them but couldn't. So I decided to have a go on line to see if anyone else sold this model. By chance, I rang your head office and, hey presto, the lady I spoke to was very helpful and a pair of sandals in the right size arrived by Royal Mail a few days later. I'm not actually complaining - but you did ask, so I thought I'd tell you!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are disappointed the store were unable to assist however have apssed on your lovely comments to Rosie who took care of your order and ensured this was dispatched quickly for you. We appreciate all feedback and hope this will not deter you from placing further orders. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“One of few online to stock Crocs”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We hope that you found the order process smooth and that you are enjoying your recent purchase. If you have any further queries please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
G Davies
Verified Buyer
“Loved the shoes I ordered ,unfortunately they didn’t suit as one pair was too big and the other too wide.o”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry to hear your shoes were unsuitable. As size is personal its difficult to guarantee a particular style will fit, we look forward to receiving your return and processing a refund/exchange. If assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Free delivery”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are pleased that you enjoyed our free standard delivery service. We hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Slippers were very narrow and small for size. Delivered reasonably quickly . Poorly packed for expensive slippers- looked like they had been sent out and returned several times!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and our stores, they may have bene tried on or on display however the quality of the item should still be high and any packaging replaced/quality issues raised. We also appreciate your feedback regarding the fit of this particular style as it helps other customers with their shopping choice. If we can offer further advice do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Reviewer
“I was served by Jordan at the Cribs Causeway branch. He was very helpful and patient with my 7 year old who tried on numerous school shoes. The problem being that she has very wide feet and a high instep. We finally found a shoe that fit. Unfortunately even though they were branded, they weren't what my daughter would have chosen. We had limited choice and time. We paid £60. Crazy money for a school shoe!”
Helpful Report
Posted 5 years ago
S
Unverified Reviewer
“I love buying from the Eldon square shop but the online experience was tricky as I wanted to click and collect it kept showing my personal address as the delivery even though I had selected the store (order took too long to place!)”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very sorry to hear you had issues placing an order online and will ensure your feedback is passed to our technical team. Our website is made user friendly and placing an order to collect in store should be a smooth process and we appreciate you leaving comments regarding this. We hope this will not put you off ordering again and if we can assist further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Inormally take a size 8/42, I ordered a size 9/42 and couldn't get them on. neither could my daughter who only takes a size 7, they were tiny and very narrow and I am not pleased having to pay postage to return shoes that were nowhere near a normal size 9/42.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. As size is personal and also different brands can vary with their size conversions, its difficult to say if a particular style ordered will fit especially if its one that hasnt been tried previously. We are disappointed to hear these were not suitable and you are welcome to take these back to your nearest store. If you input your post code into the link below this will beinr up your nearest store: https://www.charlesclinkard.co.uk/map We do ask customers to pay towards the cost of the return as we offer a free standard delivery service with no minimum spend with dispatch within 5 working days. You can use a service called Collectplus which you can find below: https://www.collectplus.co.uk/charlesclinkard This is £4.49 and covers up to 10kg in weight, ideal for larger items ie boots and multiple orders. Additionally you can use the Post Office which will have varying services and we do recommend tracked to offer reassurance to yourself. We appreciate the time you have taken to leave your feedback, reviews like yours will help our customers decide if this product is something they wish to purchase. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I am returning the sandals because they did not fit They were totally sized wrong they should be 42 but we're probably only a39 they were about 5 cm shorter than any of my other shoes”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear that you feel that this shoe is not the size that it is supposed to be. I have added notes to your order so that we can look into this once the shoes are back. We hope that you find something that is a perfect fit for you, and will email you with our findings on the shoes that you are sending back arrive here. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
J Wyett
Verified Buyer
“Ordered the unicorn lelli kelli shoes for home delivery, shoes eere gorgeous just like my daughter wanted but was sent with last years socks with the bow on and not the pom pom ones”
Helpful Report
Posted 5 years ago
Thank you for your review. Lelli Kelly provide us with the socks that are to be sent out with the shoes. We are sorry if they were not what you were expecting. All of the socks that we have are the bow and we do not have any pompom to enable us to send any out for you. We are sorry if your daughter was disappointed. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Anonymous
Verified Buyer
“On time delivery.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the delivery of your order and that it arrived as expected. If you require any assistance in the future please do not hesitate us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
S Hall
Unverified Reviewer
“I enjoyed my experience at your Eldon Suare store. After a hectic day I was looked after by Vicki James ,who could.nt do enough to make certain the shoes I chose were comfortable and what I needed for a social event I was attending. The manager was also very pleasant when I went to the counter to pay for my purchase. I will certainly be visiting again.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were with the service you received in store, we pride ourselves in Customer Service so we are happy to hear of the experience in store. Your comments will be passed onto the store and we are pleased to hear you will be shopping with us again. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
K Clark
Verified Buyer
“The ordering and returns process with your company was very good. Unfortunately the shoes were so wide they were unwearable, I have never come across shoes that are not specifically sold as wide being this big. Then the delivery process was terrible. You used DHL the delivery was due, I was at home sitting looking out at the driveway, when an email arrived saying sorry they missed me but I was not in and I have a calling card. No driver ever came to my door or left a card. A total lie. Then on Monday for the repeat delivery I asked for it to be delivered to my neighbour. The email I received confirmed this was ok. But the driver left them on my doorstep no signature taken and my neighbour said no one came to her door. To make matters worse she looked on my doorstep for the said parcel when I told I had received an email saying it had been delivered and there was NO parcel. I phoned DHL, they contacted the driver who said it was on the doorstep and when I came home there it was. He must of come back and placed it there as it hadn’t been there 1 hour earlier. It is a amazing I actually ever received these 2 pairs of shoes. I will be very sceptical about ordering from your company again due to this experience. I returned them to the shop direct as I did not trust DHL. This cost me petrol and £3.90 parking to ensure they were received safely. Not impressed.”
Helpful Report
Posted 5 years ago
Hello Thankyou for taking the time to leave a review. Firstly, we are delighted to hear the order process was smooth however are very disappointed that the delivery process was frustrating. DPD are usually excellent and offer the one hour time slot and safe place option to give a choice to our customers and we are sorry for the confusion and also the mis advice provided whilst waiting for your new shoes to come. We have passed your comments directly to the courier, we do have the option of Royal Mail if you prefer, once you place your order if you give us a call on 0345 241 7742 and provide the order number we can add the request for you. Additionally, you could also opt to collect from a store, the store would of course contact you once they receive your order and you can then arrange a convenient time to visit. The style of sandals ordered are a wide fitting and as size is personal there is no guarantee they will be the perfect fit and we hope you will be able to find a suitable alternative We ask all customers to leave feedback as this helps to reflect the different experiences our customers have and we hope this experience has not put you off returning with us. We have emailed you with further information and advice about your experience and you will find this reply through your order. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Friendly service”
Helpful Report
Posted 5 years ago
Hello, Thank you for your rating and review. We are pleased to hear you found our service friendly. As a company we pride ourselves in Customer Service so it is great to you hear you were happy with the service received. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“All went smoothly , although I had bought these for a friend as I already purchased the same sandals identical as these, but somehow these were very small fitting and I’d already threw the battered box out, assuming they would be the same fit, something just isn’t right with them , so no box no receipt I’m stuck with these 🙈”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are sorry to hear your recent purchase is unsuitable. A private message has been sent to offer further assistance with regards to this. If you require any further assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Shoes are lovely. Well packaged. Only downside was delivery by Royal Mail. I wasn’t in and they wouldn’t leave parcel in safe place. Quite a performance to obtain delivery”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your delivery. I can see that you requested a safe place to leave your order. We also use DPD, if you would prefer a DPD delivery we can add this detail to your order as they will leave ina safe place for you, just let us have the order number and we can let the dispatch team know for you. Thank you again. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,826 reviews
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