Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,044 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find your website very slow to navigate, hence score of acceptable”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We appreciate your feedback with regards to our website, as we want our website to be as user friendly as possible. I will pass your comments onto the relevant department. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I placed 2 online orders, one for delivery to home the other in store. The home delivery one was fine, the shop order was very unsatisfactory. It took a week and the wrong shoes delivered.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with your home order. With regards to your order to collect from store, we would like to thoroughly apologise you received the incorrect item. A private message has been sent to offer further assistance with regards to this. Please rest assured this is a very rare occurrence and we hope this does not deter you from shopping with us in the future. If you have any further enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The online experience was great but the in store experience was very poor! Didn’t have size in colour wanted but had to ask for another colour in same style & size to check fit. Didn’t offer an alternative. Didn’t offer to order for me ...... so went out, had coffee & ordered online”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will pass this onto our area manager to deal with internally. Although you did not find anything in our store, we are pleased to hear you were happy with your online experience and were able to find the item you required. We would like to apologise again for your inconvenience. With regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The service we received the second time we visited when we had to return the shoes from the first visit was brilliant. We had been sold the wrong size shoes for our 2 year old and the sales assistant re measured her feet and was very apologetic for the mistakes a different person had made before. She took a long time over making sure things were right this time.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. First of all, please let us apologise for the initial error which was made in store. However, we are pleased to hear the store were able to rectify this for you in an efficient manner and provide a good level of Customer Service which we pride ourselves in. We hope the second experience has restored your faith in Charles Clinkard and if you have any queries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I found Charles Clinkard and the shoes supplied very good but sadly their carrier performed poorly delivering the parcel to completely the wrong address. The carrier (DPD) were not easy to deal with and eventually with the help of Charles Clinkard I was told where the parcel was and I went to retrieve it myself. 9 out of 10 for Charles Clinkard but 0 out of 10, and could do better, for DPD. Hopefully Charles Clinkard will give serious thought to the couriers they employ in the future.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Please accept our apologies on behalf of DPD for the poor service which you encountered during the delivery of your order. We do have alternatives such as Royal Mail which you can opt for however you would just need to provide us with the order number once placed and we can add this request for you. We hope you will not be deterred from ordering again and do not hesitate to contact us in the future. Kind regards Nicola-Customer Services

Posted 5 years ago

“Love shoes ....delivered on time Very efficient service I usually shop instore at either Leeds or Ilkley where the service is also excellent”

Helpful Report

Posted 5 years ago

Hello Barbara Thankyou for your review. We are delighted with your feedback and will ensure everyone involved is passed your very kind comments. We are disappointed with your score however and if there is anything we can do to improve this please email sales@clinkard.co.uk. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“The web, the delivery time, was perfect. However, the status of the box was horrible.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are pleased to hear that overall your order experience was positive however are very disappointed the box arrived with you in poor condition. Please be assured that the box, before leaving on its journey was in good condition. The box is there predominantly to protect the goods however we fully understand how frustrating it would be to open the parcel and find damage. We have passed on your comments to the courier and would like to apologise for this. We hope this will not deter you from ordering again and if we can offer assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Unhelpful”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We pride ourselves in customer service and are disappointed to hear found our service unhelpful. If you could please email further information of your experience to sales@clinkard.co.uk we can look further into this for you and hopefully offer further assistance. We hope this does not deter you from shopping with us in the future and hope we can resolve any issues you may have. With regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Customer service very good”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the Customer Service received, we pride ourselves as a company in offering good Customer Service. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Prompt delivery, but I had to ring customer services to amend the delivery address. The 15% discount was not applied.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We are pleased to hear you were happy with our delivery service and that our Customer Services team were able to amend the address for you. With regards to the 15% discount, we are sorry to hear this was not applied on your order, we have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The school shoes we bought from Cribs Causeway are good and the right fit and replace the same make of Start-rite shoes which are now wearing at the heal after 2 1/2 school terms. However I paid full price for the shoes in the shop approx £43 pounds for the black patent school shoes (12 e (2747-3)) which I later found the next day in the same size and make in the sale for approx £35 online, pounds so there is a discrepancy to the pricing of your shoes.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are happy to hear you were able to source a replacement pair of shoes which you are pleased with. We have messaged you privately regarding the price and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are pleased to hear you were happy with the delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“good range of shoes, but website not v user friendly - click on Sale and difficult to get Ladies shoes back on screen. Also when searching for Pickolinos took ages to get onto that website. Also I like to view ALL shoes of my choice of make but had to keep entering this. Then when came to pay I found the Chat box came up right where I needed to click and select how I was paying if it wasn't with Paypal, so initially couldn't find where to click. All these little things can get tedious and sometimes I have just clicked exit !”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you experienced issues when placing your order with us and browsing our website. Your feedback is appreciated and will be passed onto our website team, as we want to ensure our website is as user friendly as possible. We hope you choose to shop with us in the future, and if more convenient, our friendly customer services team are available 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I like Charles Clinkard shoes and often purchase them, but I would have been much happier on this occasion if my 15% discount code would have been applicable for a longer period as I wasn't able to order fast enough before its expiry time.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you were unable to place an order in time for the 15% discount. This ran from Friday 17th May until Monday 20th May. We are unable to extend the discount beyond this time. As you are a rewards customer, you will be informed of any upcoming sales or promotions. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“I found the shoes I was looking for but there was a mix up and I received the wrong pair. However it was sorted out reasonably quickly although I had paid extra for quick delivery and due to mix up that didn’t happen.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. Once again please let us apologise that you received the incorrect item. It was a mix up within our dispatch area and we will investigate this internally to see how this has occurred. We are pleased our Customer Services team were able to rectify this quickly for you and we are pleased you now have the correct shoes. We have messaged you privately to offer further assistance with regards to the postage. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“The registration process was dreadful. This system needs a serious update. I had to input the same information repeatedly. It took ages. It was only the discount code that prevented me from quitting.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have had a problem with registering with us, we do update our system regularly and this should be an easy process for our customers to register with us. I will pass your comments on to the web team and see if there has been any problem today, you should not have to put in the same information repeatedly and we hope that you do not have any other problems in the future. You can always call us on 0345 241 7742 (which is only a local rate charge) and we would be happy to help. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“At first the person serving me was not at all helpful and, in fact, I felt she was quite rude and off-hand. However, things did brighten-up and she became much more pleasant. As I was buying two pairs of shoes, this was the least I could have expected. I have been a customer of Charles Clinkard for many years and know that I will usually find what I am looking for. On this occasion you did not have one of the shoes I wanted in the right colour, so this was ordered. I was very pleasantly surprised when the shoes arrived the very next day, free of charge! Well done!”

Helpful Report

Posted 5 years ago

Thank you for leaving your review. We were sorry to hear of the start of your experience within the store and very pelased to hear that this became better for you. We will tell the store of a valued customer experience as this will help to improve customer service for future visitors. Thank you for letting us know too, of the online ordering experience that you have had. It is good to know that this worked well for you and that the shoes arrived quickly for you. We look forward to you shopping again and hope that you visit soon. Kind regards, Janice Ruddock Customer service.

Posted 5 years ago

“Had a very pleasant experience in the Shop in Stratford upon Avon. Extremely helpful assistance and I had to order the above shoes, which I did on 5e Saturday and they were delivered to my home on Monday. Excellent. Really good shoes as well!”

Helpful Report

Posted 6 years ago

Hello Thankyou for your review. We are delighted to hear that you enjoyed your shopping experience within our Stratford Upon Avon store. We are also pleased that your order arrived quick and the shoes are just right. We note the rating of a three star and wonder if there is anything further we can help with to help adjust this score? If you have had any queries please email us on sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Had problems moving on online to pay so ordered by phone , good service on phone , helpful staff. Original email confirming order had wrong colour but was easily able to change . Good communication regarding delivery. About to order another pair of shoes.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear you had concerns ordering via our website and we have ensured your comments have been passed to the relevant department for them to investigate. We are delighted our Customer Services Team were able to resolve the incorrect colour issue and the staff who took care off this for you have been updated. We hope you will return in the future and if you can give us a call on 0345 241 7742, we can assist you with any queries you may have. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Easy to use website, no free returns though”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are pleased to hear you found our website user friendly. With regards to returns, we offer a free standard UK delivery with no minimum spend, but do ask customers to cover the cost of returns. You can return an online order to a Charles Clinkard store or to our Head Office. You can use whichever method is convenient. We appreciate your feedback and are constantly reviewing our policies to provide the best service for our customer's. We will pass your feedback onto the relevant department. If you have any further enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,044 reviews