Login
Start Free Trial Are you a business?? Click Here

Charles Clinkard Reviews

4.8 Rating 49,054 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,836
 Metrics Info
4.8
Based on 49,054 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
P Blake
Verified Buyer
“Whilst on holiday in York last week I ordered a pair of shoes and specifically requested that they not be despatched before Saturday 17th Sept, so that I would be there to receive them. Although I was apprehensive, the assistant assured me that this had been done. However, this did not happen and I got a text message stating delivery on Thursday 15th Sept. Luckily the shoes were taken in by a neighbour for me, otherwise I would have had the problem of collecting them from a depot somewhere. The shoes however are perfect and I am very pleased with them.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that your instructions were not carried out, the note was on your order but unfortunately was missed. This being the case we would have arranged another delivery for you so that you did not have to go and collect your package. We are happy to hear that your neighbour was able to take these in for you and hope that you will shop with us again. With regards, Janice Ruddock - customer services.
Posted 8 years ago
B Khan
Verified Buyer
“the black summer shoes stitching gone through the sides. I wore 3 time for just for the few hours. Regards Bushra Khan”
Helpful Report
Posted 8 years ago
Hello, Thank you for your review. We would very much like to hear from you to see what the problem is with your shoes. If a fault has developed we can send to you a pre-paid label for their return and take a look at them for you.. Please can you call us on 0345 241 7742 so that we can arrange this with you. I have tried to call you but unfortunately there was nobody home so have left a voice mail message. With regards, Janice Ruddock - Customer services
Posted 8 years ago
Anonymous
Verified Buyer
“Bought a pair of shoes from your Shrewsbury store and was very satisfied with my first ever purchase. When I got home to Surrey I got an email so decided to purchase another pair from you online. I wish I had not, as it was a poor experience. The shoes were ordered and after a week or so I was eventually told they had sold out even though they were shown as in stock online. I was very dissapointed after such a good first experience at Shrewsbury.”
Helpful Report
Posted 8 years ago
Thank you for your review, We can only apologise that this has happened. Sometimes with an online item when there is low stock demand can outstrip supply. We do try to take all low stock items off the site before this happens but on the odd occasion such as this it can lead to an order being cancelled. We do not take any paymnent until the point of dispatch so that we do not have hold of a customer's money whilst we process the order. I can see that you found another pair of shoes to replace the pair that were out of stock so we are very happy to see this and hope that you are happy with your purchase. With regards, Janice Ruddock - customer services.
Posted 8 years ago
Anonymous
Verified Buyer
“The mules were faulty and had to be sent back.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am disappointed to read that the item we despatched was faulty. Upon looking at your account I can see we sent you a prepaid label to return them and you opted for a full refund on this occasion. In case you are in need of something to replace these, please see the below link - hopefully you may find something suitable. http://search.charlesclinkard.co.uk/search?format=size&lbc=charlesclinkard&method=and&p=Q&ts=custom&uid=632401047&w=Womens%20mules&af=size%3a6 I hope you find the above useful and that you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
Anonymous
Verified Buyer
“The shoes had a black mark on them when they arrived”
Charles Clinkard 2 star review on 7th September 2016
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. All products should be quality checked before they are dispatched, I would like to apologise that on this occasion this does not seem to have happened. We can send a prepaid label for you to return your shoes and upon receipt we can process an exchange for you. Please let us know if you would like a prepaid label sending. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
M Holt
Verified Buyer
“On paying for next day delivery would have expected next day delivery not 'next day' as in three days later”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I can see you chose next day delivery and that this did not reach you on a next day service. This must have been a system error in which your order was not picked up on as a next day delivery order. Due to this, we have refunded your postage costs. I would like to apologise for any inconvenience this has caused. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
A Yacono
Verified Buyer
“They didn't ever send me a confirmation of my order- although PayPal did. Then when I got my order today they have sent the incorrect size- a 51/2 not a 5 in Gabor .They are too big to wear because sometimes I can be a 41/2 in Gabor The postage to return is excessive- half the price of the shoes,and who pays for the correct pair postage to Australia”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. I am sorry to hear you ordered the incorrect size. As previously discussed my colleague, we do not offer free returns. I have emailed you directly though in the hope we can come to some arrangement regarding the return of your item. I am sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.
Posted 8 years ago
V Potts
Verified Buyer
“I had ordered my product on next day delivery and was charged for this. My product then arrived a week later on the 01.09.16 after the delivery company had text the day before on the 31st to say the product would be delivered that day. I waited in and it eventually turned up the next day.”
Helpful Report
Posted 8 years ago
Thank you for your feedback, upon checking you order I can indeed see that you had requested and paid for a next day delivery. We can only apologise to you that this had not been picked up and sent out to you using this service. I have refunded your postage costs to you for this reason and sincerely apologise for any inconvenience that a late delivery may have caused. With regards, Janice Ruddock - Customer Services
Posted 8 years ago
G McNulty Williams
Verified Buyer
“I do not like to leave negative reviews, however on this occasion I feel I have no choice. Having made my purchase with no problems whatsoever and chosen my click and collect shop, I waited for confirmation to collect my goods. I had an email advising me that my order had been dispatched on Sunday, 28th August but nothing since, until last evening - 6 days later - when I received an email reminding to collect my order as they would only hold them for 10 days from date of arrival, whenever that was! So basically, I had not received notification that my parcel was ready for collection. I was going to leave it until after the week-end and then make contact to see where my order was.”
Helpful Report
Posted 8 years ago
Thank you for your feedback Gwen, we are sorry to hear that you had no notification from the courier to let you know that the parcel was ready to pick up. Collect + is an alternative way for you to have a package delivered if you know that you are not going to be home and the correspondence and number to enable to pick up your parcel is only between you and them and we do not have this information sent to us. We are happy to see that you have now collected your package and hope that you are happy with your purchase.
Posted 8 years ago
M Doak
Verified Buyer
“The shoes were perfectly good but too wide for me so I have had to return the and I am not reordering at this stage Margaret Doak”
Helpful Report
Posted 8 years ago
Thank you for your feedback. I am sorry to read your shoes were too wide for you, we do a wide range of shoes but unfortunately some styles may not be suitable for certain people, especially with fit being quite a personal thing. I notice you have left us a two star review - so I was just wondering if the rest of your experience dealing with us was okay? I hope it was, but if not, please don't hesitate to let us know. Kind regards Sam Customer Services
Posted 8 years ago
D CRAWFORD
Verified Buyer
“Did not get any confirmation of item being dispatched ......had to ring to see if my order was coming......wasting my time and costing me money....... Only confirmation I got was from Royal Mail saying item was out for delivery.... ....Shoes are fine....”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking the time to review your experience. I'm sorry to read that you did not receive a dispatch confirmation email - all our customers should receive a dispatch confirmation once their order has been sent. I have looked into your order and the system has logged one being sent - so it might be worth checking if this went into your junk mail perhaps? We will also look into it at our end to see if we can see why it wasn't received. We haven't received any other complaints regarding this so I am confident it is an isolated incident. I hope you will accept our apologies for any inconvenience this caused you, and I am happy to read you are happy with your shoes. Kind regards Sam, Customer Services
Posted 8 years ago
D Teague
Verified Buyer
“Firstly, the order was shipped via Collect+ but I wasn't provided with a tracking number. The order was delivered but I received no notification to tell me it was ready to be collected. After almost a week I contacted your customer services team and was given a tracking number and a phone number for Collect+ left to sort it out for myself. When I finally got my order, the shoes were clearly shop soiled with a sale sticker inside the heel of one, the tags broken and the canvas was uneven. I contacted customer services again and was told that some of your shoes are indeed not new, as they may be sourced from your stores. However, it should be made clear on your website whether the pair that the customer is buying is new or shop soiled.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We would like to apologise for the experience you have had with your order. We will take your comments on board for future training. We see that you have now returned your shoes and have received a full refund. We have sent an email privately regarding your order. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
M Suhel Patel
Verified Buyer
“My father is happy Thenks for u”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We are glad to hear your father is happy with his shoes. If you need any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Price was good postage free, but shoes were faulty so had to return to a store which was chaotic and understaffed.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We are sorry to hear that your shoes were faulty and that you had a bad experience returning them. Our stores can be quite busy during the back to school period. We hope this has not put you off shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Purchased a pair of Gabor Women's Sandals from store at the weekend, wore them for the first time on Monday and the strap completely snapped. Clearly a defective product which I intend to take back. However, on contacting the store to see if they could order me a replacement pair prior to me returning to the store - and to save having to make 2 trips - they seemed unwilling to do this. This makes me feel more inclined to ask for a full refund, rather than a replacement as I don't feel this is good customer service at all. Feel very let down and disappointed.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We would like to apologise that you are disappointed with the customer service you received. We hope you have now received your replacement shoes. If you have not yet received your replacement pair, please contact us and we can look into sourcing a pair to be sent to store. If you would like to contact us, our telephone number is 0345 241 7742. Kind Regards, Demi Bandeira Customer Services
Posted 8 years ago
V Gerry
Verified Buyer
“the shoes i ordered were not of good quality and one of them looked as if it had been worn. The make on the inner sole was rubbed off and there were cracks to the lining under the sole of the foot. Also the bottom of the sole was dirty as if it had been worn outside.”
Helpful Report
Posted 8 years ago
Hello, Thank you for your message. We have a rigorous quality check procedure so I am sorry to hear you received an item in poor condition. I can see you have returned them to us now and your account has been refunded. I will make sure you receive a refund for the Express postage you paid and also your return postage. I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 8 years ago
A Cowburn
Verified Buyer
“I was happy with the pair of shoes I bought BUT I can't get back into your website.I have been in touch with Toni who thought the problem had been solved but it hasn't .Im told my email and PW don't match,! and it just goes to logout and as I have a pair of shoes in my basket I can't access them on line.I can phone again but I would like to be able to look on line. This has been the most frustrating website . Regards Ann Cowburn”
Helpful Report
Posted 8 years ago
Hello, thank you for your feedback, we are sorry to hear that you have had a problem with our website. After speaking with you today I do hope that you have now been able to get back into your account and browse for the shoes that you are looking for. If you do have further problems please do not hesitate to get in touch and we will ensure that we get this problem solved for you. With regards, Janice Ruddock
Posted 8 years ago
Anonymous
Verified Buyer
“Delivered in a scruffy, torn box. Sandals had obviously been "tried on"several times as parts of the sandals were marked and dirty. Obviously not checked before dispatch. Returned!”
Helpful Report
Posted 8 years ago
Hello, Thank you for taking time to leave feedback for your recent order. It is very disappointing to hear that you are unhappy with condition of the shoes you received. We have a rigorous quality check procedure before shoes are dispatched - and it is extremely rare for shoes to be dispatched in a poor condition, including the quality of the shoe box. I can see following your conversation with my colleague that we provided a Pre-Paid Returns label to assess the shoes. We agreed the condition was unacceptable and you can be assured this has been brought to attention with our dispatch team. Please accept my sincere apologies for any inconvenience caused & we hope that this does not affect you placing future orders with ourselves. Kind Regards, Kesia, Customer Services.
Posted 8 years ago
B Wilson
Verified Buyer
“Bought size 7 online, size 10 arrived one shoe also looked shop soiled. Overall disappointed .”
Helpful Report
Posted 8 years ago
Thank you for your feedback. Please accept our apologies that the incorrect size shoe was in the box that you were sent, a pre-paid label was sent to you for the return of the shoes and the correct size has been dispatched so you will receive the new pair very soon and we apologise for your inconvenience. Kind regards, Janice, Customer Services.
Posted 8 years ago
A K Mckeon
Verified Buyer
“Paid extra for next day delivery. When the shoes did not arrive I phoned and was told they hadn't even been despatched. The extra postage was refunded but the service from the store overall was spoiled”
Helpful Report
Posted 8 years ago
Thank you for your feedback, unfortunately the order did not feed through to us as a next day and we can only apologise that this happened. We are sorry that your experience was spoiled and do hope that it will not put you off ordering in the future. Kind regards, Janice, customer services.
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 49,054 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request