Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,818 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 18th July 2025

Charles Clinkard 1 star review on 3rd July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

Charles Clinkard 5 star review on 14th May 2025

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a black suede women's boots. One boot looked like it had been worn. The suede was wiped with water or other substance which affected the look and texture. I had to return it. Very disappointed.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. Please let me apologise that you were not happy with the boots that you received. Sometimes an item may have been on display but should be quality checked before sending out so that it reaches our customers in a good condition. Please be assured that we speak to our dispatch department so that we can ask them to be more vigilant to avoid disappointment to others. Once again I apologise for your disappointment and inconvenience. With regards, Janice Ruddock - customer services

Posted 8 years ago

“The poor review is not aimed at Charles Clinkard's but at Rieker. I have four pairs of their shoes but my recent order is having to be returned as they were much too small!! This is the first time I have had this particular problem with them. So disappointed Rieker! Laraine Parker.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry to hear that your shoes were not as you expected especially as you have had other similar shoes in the past. I have advised our sales consultants to keep a check on any other sales for the same item to see if other customers may have the same comments. Please accept our apologies for your disappointment. Hopefully you will find something that is suitable to your requirements soon. With regards, Janice Ruddock

Posted 8 years ago

“I purchased a pair of lelli kelly boots online for my daughter as a Christmas gift. While the boots themselves were good value and delivery was prompt less can be said for the packaging. The lelli kelly box they arrived in is torn and battered and had food stuck to it. For such a large company with a good reputation I was disgusted that anything would be sent in that condition. Being so close to Christmas and unable to get to my nearest store I have had to replace the box. After all what 5 year old wants to open someone else's half eaten lunch.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. We are really sorry to hear about the condition of the box that you received. Food is not allowed in our dispatch area so we do not understand how this has happened, please be assured that we will be looking into this to see how it may have happened. We sincerely apologise. Hopefully this will not put you off shopping with Charles Clinkard. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“Even though I had updated my details to my new address AND I had ordered and paid by credit card on line my goods were delivered TWICE to my old address.”

Helpful Report

Posted 8 years ago

Hello Anthony, Thank you for your review. We are sorry to hear that you had a problem with your order. We do send out a confirmation of your order so that customers can check details and if there are any problems we can amend them before dispatch. We may need to amend the details on your registration with us so if you could email to customerservices@clinkard.co.uk we can check this for you. I hope that this helps. With regards, Janice Ruddock

Posted 8 years ago

“Quality of one of the pairs of boots was terrible. One black lace one brown and they were a different colour brown. Also one boot was a centimetre higher than the other”

Helpful Report

Posted 8 years ago

Hello Thomas, thank you for your review. The order stated here is for an item with no laces? I cannot see another order for you, but if you have bought something else from us and it is not right, please call us on 0345 241 7742 so that we can discuss this with you. With regards, Janice Ruddock

Posted 8 years ago

“The box was very damage on delivery and the slippers bearly wrapped inside.”

Helpful Report

Posted 8 years ago

HI, Thank you for your review. The box is there to protect the shoes, however we are sorry that it was damaged. We hope that the shoes themselves were undamaged and that the box did its job. With regards. Janice Ruddock

Posted 8 years ago

“I ordered a size 12 for my daughter and the boots were delivered in a size 9 and a half which was clearly no use. Had to pay to reorder a replacement through customer services to ensure that i received the product I had originally ordered.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We are sorry that you received the incorrect size shoe in the box. We would have sent a label for the return of this incorrect item so that you did not have any postage to pay but as you went into the store for a refund a label was not required. Thank you for your new order and we sincerely apologise for your inconvenience. With regards, Janice Ruddock

Posted 8 years ago

“The products and their delivery were very efficient but I have received my CC statement today and find that I have been charged for 2, not 1 pairs of sandals. I ordered 2 pairs but you were only able to supply 1 pair and the order was amended. Obviously, this didn't get through to your finance dept. I have now spoken with your CS team and they have promised to refund the £95 immediately.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your comments. We are happy to hear you are pleased with the delivery of your order and the product you received. I would like to apologise for the error that was made with regards to payment. I can see a refund has now been processed for the £95. I hope this experience does not put you off shopping with us in the future. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“Failed to deliver order on two occasions. Third was a different driver and was successful. Got in touch by email with company after first non - delivery to try and rectify as the driver had said he'd been and left a calling card, I was at home at that time and no one came or delivered a calling card,but no reply in the promised 24 hours. The second time he said he didn't have name or contact.contacted the company again ,had to send all my details again to verify and ten had to wait while over the weekend to receive them. I returned them to the shop yesterday.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to feed back your experience. I am sorry to read about the problem you have had with delivery. I can see the courier did have difficulty locating your property on the first attempt. We do (and did) provide Interlink with contact details, in the event a situation like this arises, so please accept my apologies that they didn't contact you for directions in the first instance. I have looked through our inbox and can't find any email from you, regarding non-delivery, so please be assured we haven't ignored your email. We do respond to all emails within 24 hours at the very latest - and often a lot quicker than this - and it looks as though on this occasion your email hasn't reached us - so we're sorry we were unable to assist you sooner and hopefully expedite the resolution of your problem. I hope this incident has not put you off shopping with us again and if you would like to discuss this any further, please don't hesitate to contact a member of our friendly Customer Care team on 0345 241 7742. Kind regards Sam Customer Services

Posted 8 years ago

“I received different colour boots from the ones that appeared on the website and then had to return them at my own expense!”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. Unfortunately as you are anonymous I cannot look into your order, but if you would like to call us on 0345 241 7742 (only a local rate charge) then we can discuss this with you. If you were sent a different colour then we would not wish for you to be out of pocket and would have sent a pre-paid label. We may be able to do something to compensate if we were at fault. I do hope that you call. With regards, Janice Ruddock - Customer services

Posted 8 years ago

“The shoes I ordered online were not the ones I received. They were the wrong colour, in the wrong box and clearly had been tried on many times. I was very disappointed as I usually have good service from the stores.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. I can see from your order that you were sent a pre-paid label to return the shoes to us for a refund. Please accept our apologies for your disappointment and be assured that we will speak to our dispatch team to ask them to be more vigilant and avoid disappointment for other customers. All items should be quality checked before dispatch and we are sorry that on this occasion that this does not appear to have happened. With regards, Janice Ruddock - Customer Services

Posted 8 years ago

“I'd ordered this particular pair of shoes as they were identical to a previous pair I'd had, that had fitted like a glove from day one - I never had any problems or discomfort whatsoever. I tried the new pair around the house and they seemed fine but, the first time I wore them out, the heels were excruciatingly painful and I was in agony by the time I returned home. I contacted Charles Clinkard but they basically said there was nothing they could do ... so I'm now left with an essentially brand new pair of shoes that I'm unable to wear. My mum received better customer service from Clarkes and I would have expected more from Charles Clinkard. Disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your review. We sent to you a pre-paid label to return the shoes to be checked which we did. Not only ourselves but a representative from Gabor checked them too.. We would change or refund any unworn item without hesitation but as they had been worn outside we were unable to do this. As there was no fault found they were returned to you, but before doing so, after discussion with yourself the shoes were treated with a leather stretcher to make them more comfortable for you We hope that this helped matters and that the shoes are more comfortable for you. With regards, Janice Ruddock - customer services

Posted 8 years ago

“A month ago I ordered and paid for a Joseph Seibel sandal in size 38 from your shop in Warwick because they could see from their computer that it was in stock. However, some days later I received an email from you to say there was no stock. Three weeks after that I received an email to say it was back in stock so I ordered it again, to be collected from a local shop. However, I found the front of the sandal hadn't been finished off properly so took it to the Manager of your shop in Warwick. I was not at all happy about his attitude because he kept saying 'it isn't faulty, it is just that it hasn't been finished off properly'!! In fact there was an excess of leather and glue at the toe. I am still anxious to purchase the shoe - Lisa, in navy - but am concerned that I will be put to all this trouble again and end up with 'possibly' the same pair of shoes.”

Helpful Report

Posted 8 years ago

Hello Jacqueline, Thank you for taking the time to leave a review, we are genuinely sorry to hear about your experience. Sometimes when stock is low, demand can outstrip supply and it may mean that we need to cancel an order. Although we try to avoid this by taking low stock items off the website it can sometimes happen as it did in this case. With regard to the sandal being 'faulty' we can understand that you found that as the shoe had excess leather and glue, that this is a fault and can understand why you did not want this pair. I am sorry that at the present time we do not have any of this sandal in stock and unable to place a new order for you and have emailed you from your order with regard to this. With regards, Janice Ruddock - Customer Services.

Posted 8 years ago

“Whilst on holiday in York last week I ordered a pair of shoes and specifically requested that they not be despatched before Saturday 17th Sept, so that I would be there to receive them. Although I was apprehensive, the assistant assured me that this had been done. However, this did not happen and I got a text message stating delivery on Thursday 15th Sept. Luckily the shoes were taken in by a neighbour for me, otherwise I would have had the problem of collecting them from a depot somewhere. The shoes however are perfect and I am very pleased with them.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry to hear that your instructions were not carried out, the note was on your order but unfortunately was missed. This being the case we would have arranged another delivery for you so that you did not have to go and collect your package. We are happy to hear that your neighbour was able to take these in for you and hope that you will shop with us again. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“the black summer shoes stitching gone through the sides. I wore 3 time for just for the few hours. Regards Bushra Khan”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review. We would very much like to hear from you to see what the problem is with your shoes. If a fault has developed we can send to you a pre-paid label for their return and take a look at them for you.. Please can you call us on 0345 241 7742 so that we can arrange this with you. I have tried to call you but unfortunately there was nobody home so have left a voice mail message. With regards, Janice Ruddock - Customer services

Posted 8 years ago

“Bought a pair of shoes from your Shrewsbury store and was very satisfied with my first ever purchase. When I got home to Surrey I got an email so decided to purchase another pair from you online. I wish I had not, as it was a poor experience. The shoes were ordered and after a week or so I was eventually told they had sold out even though they were shown as in stock online. I was very dissapointed after such a good first experience at Shrewsbury.”

Helpful Report

Posted 8 years ago

Thank you for your review, We can only apologise that this has happened. Sometimes with an online item when there is low stock demand can outstrip supply. We do try to take all low stock items off the site before this happens but on the odd occasion such as this it can lead to an order being cancelled. We do not take any paymnent until the point of dispatch so that we do not have hold of a customer's money whilst we process the order. I can see that you found another pair of shoes to replace the pair that were out of stock so we are very happy to see this and hope that you are happy with your purchase. With regards, Janice Ruddock - customer services.

Posted 8 years ago

“The mules were faulty and had to be sent back.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I am disappointed to read that the item we despatched was faulty. Upon looking at your account I can see we sent you a prepaid label to return them and you opted for a full refund on this occasion. In case you are in need of something to replace these, please see the below link - hopefully you may find something suitable. http://search.charlesclinkard.co.uk/search?format=size&lbc=charlesclinkard&method=and&p=Q&ts=custom&uid=632401047&w=Womens%20mules&af=size%3a6 I hope you find the above useful and that you have not been put off shopping with us in future. Kind regards, Rosie, Customer Services.

Posted 8 years ago

“The shoes had a black mark on them when they arrived”

Charles Clinkard 2 star review on 7th September 2016

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. All products should be quality checked before they are dispatched, I would like to apologise that on this occasion this does not seem to have happened. We can send a prepaid label for you to return your shoes and upon receipt we can process an exchange for you. Please let us know if you would like a prepaid label sending. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“On paying for next day delivery would have expected next day delivery not 'next day' as in three days later”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I can see you chose next day delivery and that this did not reach you on a next day service. This must have been a system error in which your order was not picked up on as a next day delivery order. Due to this, we have refunded your postage costs. I would like to apologise for any inconvenience this has caused. Kind Regards, Demi Bandeira Customer Services

Posted 8 years ago

“They didn't ever send me a confirmation of my order- although PayPal did. Then when I got my order today they have sent the incorrect size- a 51/2 not a 5 in Gabor .They are too big to wear because sometimes I can be a 41/2 in Gabor The postage to return is excessive- half the price of the shoes,and who pays for the correct pair postage to Australia”

Helpful Report

Posted 8 years ago

Hello, Thank you for your message. I am sorry to hear you ordered the incorrect size. As previously discussed my colleague, we do not offer free returns. I have emailed you directly though in the hope we can come to some arrangement regarding the return of your item. I am sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 8 years ago

Charles Clinkard is rated 4.8 based on 49,818 reviews