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Charles Clinkard Reviews

4.8 Rating 49,818 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,740
 Metrics Info
4.8
Based on 49,818 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Anonymous
Verified Buyer
“Paid for express delivery and was late arriving and the box was damaged badly before dispatch. All sides of the box were ripped. Very dissatisfied and won’t order again”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Firstly please accept our sincere apologies for the delay with the order. On checking the order we tried to get in touch via telephone to let you know the order was delayed however were unsuccessful so we contacted you via your order and als refunded the extra postage cost you kindly pair. Please be assured when we dispatch items, we rigorously check the products and we ensure the box is in good condition. Although the box itself is there to protect the items and on this occasion it has protected the gift however we can appreciate how disappointed you would hae been and again are sorry. We have been in touch with regards to this and you are also welcome to pop these into store should the fit not be quite right. We hope you will visit us in future and give us the oppprtunity to restore your faith in Charles Clinkard. We are available 7 days a week and as late as 8pm Mondays to Thursdays on 03452 41 7742. You are also very welcome to email sales@clinkard.co.uk or use our chat facility. Kind Regards Nicola Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered a size 5 boot for my mum for Christmas and when order came received a size 6 boot.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you initially received the incorrect item. On checking your order I can see a colleague has been in touch to resolve these concerns for you. Please be assured your commentshave been taken on board and if we can help further please do not hesitate to contact us. Kind Regards Nicola
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered remonte ankle boots by phone. Order no 1293262 size 6. Maybe two weeks ago. The order wasn't confirmed by email and there was no phone call from my local shop. I rang your no again today -twice- someone rang back to,tell that these boots were lost in transit and that I hadn't been charged. Each person on the other of the phone was very pleasant but where did my order go?”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry for the confusion, the parcel was indeed lost in transit and we are in the process of locating this. We can confirm we have another pair for you and my colleague has tried to contact you today regarding this. If you can give us a call on 0345 241 7742, we are available 7 days a week and are happy to help. Kind Regards Nicola-Customer Services
Posted 7 years ago
C Ferriter
Verified Buyer
“I ordered shoes for my little girl for Christmas on the 13 th of December GUARANTEED by your customer services team that I would definitely have them for Christmas. It took 3 days alone for them to even be processed and shipped, here we are now at Christmas and no shoes, it's without a doubt the slowest service I have ever seen. To make it worse I order other things from the UK at the same time that had free delivery and they arrived 3 days later. Its not good enough and I will not be shopping with you again.”
Helpful Report
Posted 7 years ago
Hi Catriona, Thank you for your feedback. I am sorry for any confusion caused - but our Christmas guarantee was for order shipped on standard delivery - not international delivery. Shipping abroad does take longer, and also various things out of control can delay delivery, such as customs issues, so for this reason we would not guarantee delivery in the same time frame as that of our orders being shipped domestically. I am sorry that you didn't receive your daughter's shoes when you expected, but hopefully your little girl will enjoy her shoes. Kind regards Sam, Customer Services Manager
Posted 7 years ago
S
Verified Reviewer
“Bought some boots online. The ones sent are quite scuffed up, all creased in the toe and look like they've been worn beyond a quick try on. Seem to be missing the original tag as well so I suspect they have.”
Helpful Report
Posted 7 years ago
Hi Sam Thanks for taking the time to get in touch, I am sorry to read about the problem with your boots. We employ a rigorous quality checking procedure, to avoid things like this happening, therefore I am disappointed to read that you have received y our boots in the condition you did. Please be assured I will be following this up with the team. In the meantime, we would like to resolve this for you. We don't have a contact number for you, but if you could contact us on 0345 241 7742, we can organise to get these exchanged for you. We look forward to hearing from you. Kind regards Sam, Customer Services Manager
Posted 7 years ago
D Howard
Verified Buyer
“Ordered in store to pick up at store but they were sent to my house I wasn’t in tookmtoba shop didn’t no were or was got ther thay didn’t have them went back to store over Teesside Shopping Park park manager”
Helpful Report
Posted 7 years ago
Dear Deborah Thankyou for your review. We are very sorry for the disappointment caused regarding your recent order. We have noted that our Customer Services Team have bene in touch to resolve this for you and we hope you will consider shopping with ourselves in the future. Kind Regards Nicola-Customer Services
Posted 7 years ago
A Morris
Verified Buyer
“I twice asked dpd delivery service to leave with a neighbour because I couldn't be home and twice they didn't bother to knock at my neighbours who were home..they were taken back and consequently my little girl didn't get her shoes for her xmas play”
Helpful Report
Posted 7 years ago
Hi Alex, Thank you for your email and I am sorry to read of the problems you have had. I have looked into the tracking information for your parcel and can see that an attempt was made at both your property and your neighbours on both occasions delivery was attempted. The carrier maintains photographic proof of their attempt. It appears that unfortunately your neighbour was also out on the two occasions delivery was attempted. I can see the parcel was then delivered to your local pickup store to collect at your convenience, and that you have done this. I hope you're happy with your purchase and I am sorry once again that you didn't receive your parcel on the first attempt. Kind regards Sam, Customer Services Manager
Posted 7 years ago
L Calder
Verified Buyer
“I have not received my purchase and cannot track it”
Helpful Report
Posted 7 years ago
Hello Lynette Thankyou for your review. We dispatched your item on the 29th November 2017 and as this is going overseas, it can take up to 20 working days to arrive. I am pleased to advise we have an update on your tracking and have sent this to you today via your order. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
L Sedgwick
Verified Buyer
“ordered a pair of Seibel and they were too small. ordered a size up and they fit however the soles and base are 2 completely different colours ! as far as I am concerned they are seconds sold at full rrp.”
Helpful Report
Posted 7 years ago
Dear Lorraine, Thankyou for your review. We are sorry you were disappointed with your order. Items are sourced from the warehouse and stores, they may have been tried on or on display. These should not be affected in any way and we are concerned about the pair you received. I have contacted you via your order regarding this and look forward to your reply and to restoring your faith in Charles Clinkard Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I think its really interesting when a company asks a customer to rate its service BEFORE the item has been received and is seriously overdue. Really? What do you expect me to say?”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We have checked your order and the item was delivered on the 23rd November 2017, we have forwarded a seperate email with further details. We look forward to your reply to our query and are sorry for any confusion. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“There were only 2 customers ahead of us in the ticket queue yet it was 40 minutes before we were served as there were only two sales assistants working in the children’s department .”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. Naturally, we are sorry to hear that you had to wait in store so long for help with your purchase. Please be assured we have passed over your comments to the store for them to inviestigate. We hope you will give us the opportunity to restore your faith in Charles Clinkard and if you need further help please do not hesitate to call 0345 241 7742, we are available 7 days a week and as late as 8pm Mon to Thursdays. Kind Regards Nicola-Customer Services
Posted 7 years ago
T Bate
Verified Buyer
“boots add a promotion tag on them saying £69.99 and i have paid £99.99 why have i been over charged £30”
Helpful Report
Posted 7 years ago
Dear Tim Thankyou for your review. We are sorry for the inconvenience caused. It appears that the product must have been labelled in error, so please be assured you have been charged the correct price. As a goodwill gesture though we have refunded you the difference. today. We hope this restores your faith and if we can help further do not hesitate to call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered patent boots for my daughter. When they arrived they were the leather version but on the box it said patent so clearly they had been put into the wrong box.. disappointing , I won't order from them Again.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are very disappointed that you have received a leather pair of Lelli Kelly boots and not the patent you ordered. Items are checked prior to dispatch and this should have been picked up before sending out to you. We have sent you an email seperately via your order to discuss this further and also to restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I think charging £2.99 for express delivery and receiving shoes four days later is certainly not express. When shoes arrived clearly stated £32 on label but had been charged £35. After making phone call this was rembersed.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with the Express service we have available. Express service is guaranteed dispatch within 2-3 working days for a one off cost of £2.99, this covers as many items as you like. Our standard delivery is dispatched within 5 working days and is free and you can opt for Next Day which is £5.99 per item. We ask all our customers to leave a review to enable us to receive a true representative of the service we offer, we appreciate your feedback and please be assured this will be passed on for the future Items are also checked prior to dispatch and any stickers should be removed from the product before being sent out, we have refunded the difference for you and are sorry again for any confusion. If you need further assistance please do not hesitate to get in touch. We are available 7 days a week on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
J Stanford
Verified Buyer
“The online order arrived on time but once again no order confirmation was received. Unfortunately the boots I ordered were too small & I had to return to the Nottingham store. The assistant that served me was rude. No please, no thank you, I left the store in shock. My daughter was with me & we both just looked at each other in disbelieve at what had just happened. I buy or should I say used to buy all my shoes/boots from Clinkards but I am now in search of another Gabor stockist.”
Helpful Report
Posted 7 years ago
Hi Jane Thank you for taking the time to leave your review. I am sorry, firstly, to read you didn't get a confirmation email. I can see one has been sent to you! I think with it not being the first time this has happened, it might be worth checking your junk mail just in case your email service provider is incorrectly filtering the email out? We pride ourselves on our customer service in store, so I was disappointed to hear you didn't receive the level of service we would expect in our Nottingham branch. I have, of course, passed your comments onto our Branch Operations Manager, who will follow this up with the store directly. I hope you will accept my apologies for any disappointment you have felt, and know that this is not the usual level of service we would expect our customers to receive. I hope also, that with this in mind, you will give us another chance and visit us in store again in the future. Kind regards Sam, Customer Services Manager
Posted 7 years ago
Anonymous
Verified Reviewer
“Terrible customer service and returns policy when the shoe is faulty!! Never using clinkards again!”
Helpful Report
Posted 7 years ago
Hello Clair Thank you for getting in touch. I am really sorry to hear that you're unhappy with our returns policy. Unfortunately we are unable to offer a full refund until we have received the shoes you're unhappy with, back to us. We need to receive shoes back to determine there is a fault, after which, we are always happy to offer a full refund or an exchange. I understand we have given you a prepaid label to return them to us - but alternatively, you do live fairly close to a store - if this is more convenient for you. Once again, I am sorry you are unhappy and I do hope you reconsider shopping with us again in the future. Kind regards Sam, Customer Services Manager
Posted 7 years ago
E Legrand
Verified Buyer
“I thought there were free return but actually it seems the return is at your own cost. It is really disappointing when you know you have to try the shoes to check if they fit...”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. We do state in our Terms and Conditions we do not cover the cost of returning, as we do offer a free delivery, which we find to be of more benefit to our customers. You can purchase a CollectPlus returns label through our website which does standardise the price for up to 10kg of returns, which can be useful for customers purchasing several pairs for size. You can also return online orders to one of our Charles Clinkard stores. We hope this does not defer you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“I went on to Clarks website for Clark’s boots, my order was transferred to Charles Clinkard. When my Clark’s boots arrived and I needed to return them I was expected to pay for recorded delivery. I contacted Charles clinkard and after discussion that In originally went on to a Clark’s website. I was sent a returns label but was told it is their policy to charge for returns. I have never found this before and shop online a lot but I won’t be shopping with Charles Clinkard again.”
Helpful Report
Posted 7 years ago
Hello, Thank you for your review. We are an independent company and are not part of Clarks, so we are unsure how you got transferred, as we are just a stockist of their shoes. We sent a prepaid returns label as good will, as we do not cover the cost of returning, as we offer free delivery which we find to be of more benefit to our customers. We are sorry to hear you were unhappy with your experience with Charles Clinkard and if there is anything else we can help you with please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
D Holmes
Verified Reviewer
“Bought a pair of shoes from the Redcar branch and they are lethal. Lunar is the make and the heals are plastic. I slipped and damaged my knee. The heals are lethal and they're expensive shoes.”
Helpful Report
Posted 7 years ago
Dear Dawn, Thank you for your feedback. We are sorry to hear you were unhappy with your purchase of the Lunar shoes. Lunar are a popular brand due to their quality and style, and this is not an incident we have heard of, but we will ensure your feedback is passed onto the manufacturer. We hope you find an alternative style that is more suitable for you. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
M Aran
Verified Buyer
“I purchased a pair of Gabor ankle books on line taking advantage of your 15% discount, unfortunately they were too small I took them back to the local MK branch and asked if I could exchange for a size 5.5 which they happily did but then charged me full price instead of the discounted price. I could understand if it wasn't a straight exchange but surely they could have given me the same price I paid for them so now I feel like I was robbed!”
Helpful Report
Posted 7 years ago
Hello Mary, Thank you for your review. I have looked into this for you and can confirm it has been a genuine error on the part of the store, and the store are going to speak to the member of staff involved. We have issued the 15% refund back onto your card today. Please accept our apologies and we hope this does not defer you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 7 years ago
Charles Clinkard is rated 4.8 based on 49,818 reviews
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