Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,028 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They dispatched the goods reasonably quickly but I had chosen to receive them at Morrison’s. The courier had problems and the parcel got stuck at a depot for two days, then Morrisons were a complete muddle saying I’d come to the wrong place, they didn’t have the parcel on record, before admitting it had confusing info on it and producing it.”

Helpful Report

Posted 3 years ago

“Have bought shoes from Charles Clinkard shop on several occasion over the years. The website was good as was the delivery but I will not buy shoes/slippers online again. Whilst the product, which I kept, was okay I would not have bought them had I tried them on in the shop. Not comfy enough for me as they were a wide fitting.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you have kept an item that you felt was not a good fit for you. Maybe some sheepskin insoles would reduce the area within the slipper and make them more comfortable for you? It also keeps them fresher as you can take the insoles our for replacment or washing occasionally. You can take back to the store anything that you buy on line for a full refund if you do order again in the future. Kind regards, Janice - customer services

Posted 3 years ago

“Web ordering is poor - I was asked to arrange Paypal payment before proceeding. Then I had to pay by card. I will need to check I have not been charged twice”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to see that this has happened, your ordre should have accepted your first method of payment. I can confirm that we do not have a PayPal payment from yourself, only the card payment. You should find that all is in order when you get your statement. Kind regards, Janice - customer services

Posted 3 years ago

“My Gabor trainers were not up to your usual standard. One of them had navy dye marks on the laces and also on the side edge of the white sole.”

Helpful Report

Posted 3 years ago

Thank you for your review. If you would like to give us a call on 0345 241 7742 (only a local rate charge) or email, we can arrange for an exchange at no cost to yourself, so long as the item is unworn. We apologise sincerely for any inconvenience. Kind regards, Janice - customer services

Posted 3 years ago

“I have used your service on a number of occasions and for the most part have been very satisfied. However, I do feel that a free returns policy should be adopted I. These changed times, making it probably more worthwhile for both retailer and purchaser.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We do deliver orders over £40 free of charge in the UK. However, we do from time to time take a look to see if there is anything that may need to be re considered. We have trialed a free return service in the past, and may do it again in the future. We will pass your comments on and thank you for getting in touch. Kind regards, Janice - customer services.

Posted 3 years ago

“disappointed back strap way to short, won't order on line again. would much rather go into the Ilkley shop where the staff are great. don't recommend the online shopping may be ok for some but not for me.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that the shoes that you received were not suitable for your needs. We are happy for you to return any online item to one of our stores should the item not fit. They will arrange a full refund for you. Thank you for your lovely comments about the staff in the store, I have passed them on and the store are thrilled. Kind regards, Janice - customer services.

Posted 3 years ago

“I have quite a few Gabor shows in G fitting. However the latest pair I Sent for were too narrow and I needed to return them. Raher than pay postage I came to the Leeds shop from Wakefield. The assistant refunded me immediately. I am now reluctant to order online if I am expected to pay postage for ordering and returning”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear the style was not quite suitable for you and are pleased to hear you were refunded quickly in our store. We dont charge delivery postage on orders over £40.00 however do ask for postal returns to be paid for although you are welcome to return to a Charles Clinkard store. If you need any assistance then please do get in touch. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The sandals are very nice but the box and shoes and tissue paper smelled like an old damp warehouse ! I think they have been out on the internet a few times or stored very badly as the paper was ripped and crumpled. There is an old label stuck to the insole which I am not sure how to remove ! Very poor presentation This is not what I expect from Charles Clinkard ! These were not cheap sandals.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. Items are sourced from our warehouse and store, they should be rigorously checked prior to sending and any packaging replaced. We are disappointed you received these items and are sorry for the inconvenience You can remove a label by using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Please be assured your comments have been passed onto the teams involved and we hope you will return in the future Kind Regards Nicola-Customer Services

Posted 3 years ago

“Good to have a retailer that stocks some different brands. However for something as important to fit right as shoes I find the returns process a faff, it works out quite expensive so I do not tend to make speculative purchases.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. As you suggested, if you return items in the post you cover the cost, however, you can return to us from as little as £4.49 with Collect+ or return to one of our branches. Please see following link, to find your closest store https://www.charlesclinkard.co.uk/map I hope this information helps and I hope you have not been put off shopping with us in the future. Kind Regards Dawn - Customer Services

Posted 3 years ago

“Clinkard employees in store and on the phone are pleasant and helpful, and returns are handled well in store, but the online system needs improvement - Hotter orders have either failed to generate an order tracking email, or the email has come with a blank tracking reference. In either case, I've been unable to find out when the parcel will arrive. I'm told this is down to Hotter failing to do their bit, but this is a weakness that needs fixing.”

Helpful Report

Posted 3 years ago

Thank you for your review. Unfortunately at the present time, some orders that are being dispatched direct from Hotter are missing the tracking. We are working to resolve this with them and hope that everyone will have tracking numbers again at the point of dispatch very soon. Kind regards, janice - customer services.

Posted 3 years ago

“Fantastic service, can't fault and the shoes I bought were gorgeous but I had to return them as they were just too narrow. Hence 3 stars”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that these lovely shoes were too narrow for your requirements. Your comments will help others when they are browsing. Kind regards, Janice - customer services

Posted 3 years ago

“Ordered on 19 June, still awaiting delivery on 29 June which has been promised for today. Had problem with DPD who said they tried to make a delivery and I was not at home which WAS INCORRECT. No faith in DPD so will not in future place an order with any supplier who use this company for delivering goods. Shoes went back to Charles Clinkard who are now sending via Royal Mail.”

Helpful Report

Posted 3 years ago

Hello Thankyou for taking the time to leave a review. We are sorry you had a poor experience with DPD, we will ensure your disappointment is passed on directly to them. Our Customer Services Team have now dispatched your order with Royal Mail and we hope you enjoy your purchase If there are any further queries do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

“I had to send these Ecco shoes back unfortunately. They fitted ok, the leather was soft and they were lightweight but there was something not quite right between the inner part of the shoe and the outer sole. The left foot particularly seemed hard and lumpy. However the service was good. The shoes arrived quickly and the refund was processed quickly too.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you found the shoe uncomfortable and are delighted you enjoyed the order process If we can help further in the future please do get in touch Kind Regards Nicola-Customer Services

Posted 3 years ago

“Unfortunately the shoes I ordered were too big and had to be returned, which is very annoying when you also have to pay postage to return as I don’t have a Charles Clinkard where I live !”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review We offer free standard UK delivery on orders of over £40.00, this gives dleivery within 5 working days however do ask for returns to be paid for or you are welcome to take to a store. Its 365 days returns as long as the items are unworn and in resaleable condition I have included our link to the stores, if you enter your postcode you may find a store near to you for the future https://www.charlesclinkard.co.uk/map Kind Regards Nicola-Customer Services

Posted 3 years ago

“Very disappointed with the sandals I purchased i ordered size 6.5 which fits perfectly as I always order this size but on this occasion I was sent size 40 which is a seven being told that is the coversion size 6.5 They we’re far to big for me so I have to send back”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. As Gabor are a continental sizing, they do not convert in the same way as some other brands, also size is personal and different styles will offer a different fitting experience. We understand you are disappointed however appreciate the feedback given as this helps other customers in deciding whether to purchase this sandal If we can offer assistance please do get in touch on 0345 241 7742 or send an email to sales@clinkard.co.uk Kind Regards Nicola-Customer Services

Posted 3 years ago

“Not happy having to pay for returns especially in the current pandemic state where visiting shops to try on shoes is not something I want to do. Shoes were ok”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver orders over £40 free of charge in the UK and also refund the delivery postage charge on orders under £40 if they are returned within 2 weeks of receiving them. With regard to returns it is in our terms and conditions that customers cover the postage back to us, but if an exchange is needed, we would cover the postge back to you. As you are aware, you can take them back to a Charles Clinkard store, they are upholding good practice within the stores for customers safety. We are sorry for any disappointment. Kind regards, Janice - customer services

Posted 3 years ago

“I regret to say that the shoes arrived in a faulty condition and I returned them to your Cribbs Causeway store on 14 June. The store did not have stock to replace so they are arranging a refund”

Helpful Report

Posted 3 years ago

Thank you for your review, We are very sorry to hear that this has happneed. All stock should be quality checked before posting. Please be assured we will let our dispatch team know of your disappointment and ask them to be more vigilant to avoid disappointment to others. Kind regards, Janice - customer services

Posted 3 years ago

“Purchased some sandals from your Leeds store staff really helpful a few days later went to pick up some more sandals from Ilkley store staff & manager condescending very poor customer service”

Helpful Report

Posted 3 years ago

We are sorry to hear of your experience in our Ilkley store, Please be assured that we will dforward your comments to our area manager so that they can deal with this instore. Kind regards, Janice - customer services.

Posted 3 years ago

“I bought a pair of shoes....first time in 5years..as the shop I used before has shut down. Sadly, by buying on line, I have had numerous scam emails from Royal Mail...( NOT THEM!) trying to pretend there is a delivery problem. Therefore, I suggest that your website is not secure. I will never buy online again..and neither will I buy from you..on line. Not likely to need any more shoes either..Those I like..but please delete all my details from your records, as I do not believe they are safe with you.”

Helpful Report

Posted 3 years ago

“I always have positive experiences with you regarding finding shoes for myself, but I have one issue. This time I had to send the sandals back because they were too big, I asked for a replacement but the size wasn’t available. I paid £2:99 delivery charge to get the shoes, then £4:85 to return them. For having no shoes I am nearly £8 out of pocket. If it wasn’t for this I would be giving 5 stars☹️”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our delivery and returns cost. We offer free delivery on item orders of £40.00 and over and do also ask for returns to be paid for. Please do note, you are welcome also to return to a Charles Clinkard store, you can find your local one by the link included below: https://www.charlesclinkard.co.uk/map If we can offer assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 49,028 reviews