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Charles Clinkard Reviews

4.8 Rating 49,766 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,674
 Metrics Info
4.8
Based on 49,766 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
B Atkinson
Verified Buyer
“I returned these boots , they were too big”
Helpful Report
Posted 3 years ago
Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services
Posted 3 years ago
S Filippi
Verified Buyer
“Products are fine & delivery fairly prompt but I will not buy from you again as I disagree that I have to pay for returns.”
Helpful Report
Posted 3 years ago
We offer a free standard UK delivery on a spend of £40.00 and over,however, we do ask the customer to pay the returns cost. Although we recommend a tracked service, we do leave it down to the customer to choose which service to return by. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services
Posted 3 years ago
G Mcewan
Verified Buyer
“Ordered size 5.5 ,that is what it said on the invoice ,but the shoes were 3.5 so no good .However the person I spoke to at customer services wasd excellent and very helpful”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are very sorry for the error on your order. Our Customer Services Team were able to assist and we hope the concerns raised are now resolved. Kind Regards Nicola-Customer Services
Posted 3 years ago
A Johnstone
Verified Buyer
“In the past I have always been able to purchase shoes and boots size 3 narrow fit. But in the last few years all I have ordered are far to big for me, rarely do the shoes and boots come on sizes 2.5 sadly though both of my recently ordered boot are lovely they're far to big I think that my days of being able to buy my foowear from CC is ending.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are sorry to hear you have been unable to find a suitable fit for you and we will ensure your comments are passed onto the relevant teams who select our styles for the seasons Please contact us on 0345 241 7742 if we can help you source an alternative, we are open 7 days a week. Kind Regards Nicola-Customer Services
Posted 3 years ago
A Green
Verified Buyer
“Service was very good however I ordered two sizes of same shoe and had to pay for return of pair not required. Over the last couple off years I have ordered on line from many companies and have been entitled to free returns even if ordering two sizes of a particular item. Hence the three stars.”
Helpful Report
Posted 3 years ago
Thank you for your review. We deliver free of charge, but do ask customers to cover the cost of returns, or you can take back to a Charles Clinkard store. There is a link on our webiste to Collect + where for £4.49 you can return up to 10 kilo or you may return by any postal service that you wish. We do review this from time to time and pass on customer comments, so thank you. Kind regards, Janice - customer services.
Posted 3 years ago
C Shaw
Verified Buyer
“My choice of style was great as was the speedy delivery and communication but sadly I paid 20% more than I should as the shoes came with a further reduction sticker still in place which would have made them a far better deal. Note to self - shop around more”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the box in error however have sent an email regarding this. We hope this does not deter you from ordering in the future Kind Regards Nicola Customer Services
Posted 3 years ago
L MILLINGTON
Verified Buyer
“Efficient delivery and returns. Returns should be free considering cost of footwear.”
Helpful Report
Posted 3 years ago
Thank you for your review. Our delivery is free within the UK, but we do ask customers to cover the cost of returns. There is a link on our website with Collect + where you can buy a label for £4.49 and this will cover up to 10 kilo in returns. You can also take to any Charles Clinkard store and they will issue a refund or arrange an exchange for you. We do allow up to a year for this, so long as the shoe is unworn. Kind regards, Janice - customer services
Posted 3 years ago
Anonymous
Verified Buyer
“I was sent the wrong size of shoe. I made a round trip of 20 miles to return the shoes rather than incur a postal charge. I have now reordered the item in store and await the arrival of the correct size The staff in my nearest store were very pleasant and helpful.”
Helpful Report
Posted 3 years ago
Thank you for your review. We are sorry to hear that you were sent an incorrect size. Please be advised that if you had contacted us before the return, we would have arranged the postage for you as we would not expect a customer to pay for the return of an incorrect item. Thank you for letting us know that the store were able to resolve this for you and we do hope that when you get the shoes that you wanted, that you are happy with your purchase. Kind regards, Janice - customer services
Posted 3 years ago
L Cubby
Verified Buyer
“When I went into the shop in York I knew which shoes I wanted I asked for my size and was told that it was only available in a blue I wanted black but was told it could be sent to me post free so I agreed I needed to wait as the sales assistant was serving another customer while she was ring up the other sale a different assistant appeared I explained about the shoes being in wrong colour and I would pay for them and they would be posted to me this is where I think things got mixed up with the other customer I was sent the wrong shoes”
Helpful Report
Posted 3 years ago
Thank you for your review. We apolologise sincerely for the experience that you have had with placing an order instore. I do hope that you have been able to get the shoes that you wanted and am genuinally sorry that a mistake was made with your order. Kind regards, Janice - customer services.
Posted 3 years ago
S Walton
Verified Buyer
“I won’t be ordering again because I thought it would be free returns - cost me £15!!!!!”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review We offer free standard UK delivery on orders over £40.00 however do ask for returns to be paid for and include the details of this within our terms and conditions and also on the item listing. You are also welcome to take into a Charles Clinkard store and they can help process a refund or an exchange for you. With 365 days to return, as long as the items are unworn and with the packaging we are happy to receive these back. We are sorry you are disappointed with our returns policy and will ensure your comments are forwarded onto our Web Team Kind Regards Nicola-Customer Services
Posted 3 years ago
A Schoorlemmer
Verified Buyer
“Happy with the shoes, but unhappy with the delivery process. I paid for next day delivery. Instead you tried to deliver a day later when I was out so I eventually got them on Tuesday having ordered and paid for the shoes and next day delivery on Saturday.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review Next day delivery is a guaranteed next working day service for orders placed before 5pm. Orders placed after 5pm will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. Next day delivery is charged at £5.99 and is available on items that we have in our central warehouse. This is because some items have to be sourced from our stores and will take a little longer to process. If next day delivery is available, you will be able to select the service at the checkout. We have checked your order and this was placed on the Saturday, the delivery for this would be Tuesday at the latest An attempt was made on the Monday however there as no one available so DPD reattempted and posted the item on the Tuesday. We are sorry you were disappointed on this occasion. Please do not hesitate to cotnact us further if we can offer assistance. Kind regards Nicola-Customer Services
Posted 3 years ago
F Hogg
Verified Buyer
“The shoes I received felt as if one was slightly bigger than the other although they were both stated as being the same size, I also felt one was slightly faded than the other, but I have bought before and was pleased with my purchase.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Items are sourced from our stores and our warehouse, they may have been on display or tried on however the quality should remain at the highest standard We are pleased you enjoy your shoes and if we can assist in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 3 years ago
S Taylor
Verified Buyer
“Delivery was prompt but unfortunately the the Gabor shoes I purchased did not fit so I will return.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review We are pleased to hear you are delighted with our service however disappointed the shoes were not quite right for you. We have many new styles being added to the website so please do browse at leisure and if you would like to order you are also welcome to call 0345 241 7742. Our friendly Team will be able to offer advice and take a secure payment. Kind Regards Nicola-Customer Services
Posted 3 years ago
V Prescott
Verified Buyer
“Unfortunately the shoes were not suitable, was disappointed that I had to pay postage to return, but the return and refund was very fast and was happy with that.”
Helpful Report
Posted 3 years ago
Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores and if posted we request the customer covers the cost of this service. If you have any enquiries please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered Ecco shoes size 11 and received shoes size 11.5. Fortunately they still fit so I have not returned them. Delivery was prompt so no complaints otherwise.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. Ecco do convert their EU sizes differently and the EU46 is marked as an 11.5 Many brands do not follow a standard conversion and we are sorry if this caused confusion however are delighted the items fit. If we can offer assistance in the future please do get in touch Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“Brilliant communication and fast delivery but the box arrived bashed and tattered and there was no free gift included, a little disappointed that its clearly been a return that hasn't been checked before being sent back out! The shoes themselves were brilliant, excellent fit and my daughter loves the dogs on the front, and for that reason I just kept them but probably wouldn't order again.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The slippers I bought for my husband were described as Burgundy but they are very dark, a brownish red which used to be known as ox blood.”
Helpful Report
Posted 3 years ago
Hello Thankyou for your review. We are sorry you were disappointed with the colour of the slippers. The colour is provided by the manufacturer and everyones colour perception is different however we will ensure your comments are passed on directly. If we can offer further assistance please do not hesitate to contact us Kind Regards Nicola-Customer Services
Posted 3 years ago
Anonymous
Verified Buyer
“Normally very good company to deal with but the last shoes I bought were obviously returns. The labels had been torn out and the white soles dirty where they’d been worn by someone else. Not too keen to use Clinkards again”
Helpful Report
Posted 3 years ago
Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Nicola-Customer Services
Posted 3 years ago
G Ley
Verified Buyer
“The ordering was good and in the past have spoke to customer service who are very helpful don’t mind paying for delivering but I had to pay £4.20 through the post office to return the item tracked as you recommend to do that. The item was too narrow for my foot or else I wouldn’t have sent them back. So in future won’t be ordering again due to having to pay for returning item.”
Helpful Report
Posted 3 years ago
G C Carreck
Verified Buyer
“The slippers are acceptable but the soles are too thin. Clarks used to make better ones but seem to have ceased production.”
Helpful Report
Posted 3 years ago
Charles Clinkard is rated 4.8 based on 49,766 reviews
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