Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,031 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed. Bought usual size 5 and a half g. I have two pair of hovercraft shoes same size and width which are perfect fit unfortunately Patsy pumps have hurt my feet from day one. Tried wearing them indoors with socks to soften but to no avail. Feel they are too narrow so not true to size. £80 gone to waste. How do you get it right if normal size usually works?”

Helpful Report

Posted 4 years ago

Thnak you for your review. We are sorry to hear that these shoes were not a good fit for you. We do allow up to one year for you to return unworn items to us for full refund to allow for the shoes to be tried in the home for fit. We do thank you for your comments and hope that this will help others when they are browsing. The leather will stretch in time as it warms so if these shoes have been worn outside, hopefully they will become more comfortable for you. Kind regards, Janice - customer services

Posted 4 years ago

“hi .. actually i received the wrong pack of shoes which was for infants so i returned it already ,, please give my money back if possible... Thank you sukhdeep kaur”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We have checked your order and the style requested is for an infant and not an older child. We can see you are returning this to us and will ensure a refund is processed once we have received If we can offer further assistance please let us know Kind Regards Nicola-Customer Services

Posted 4 years ago

“In general the service was good. However the size I ordered was too big so I needed to return the shoes. Not so happy having to pay over £11 to return them. The refund was however prompt.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are delighted you enjoyed the ordering experience and will ensure your comments are passed onto the team. With reference to returns, we do offer 365 days to send back an item which is unworn and you are also welcome to take into a Charles Clinakrd store. Additionally you may find Collectplus a more cost efficient option , it is £4.49 for up to 10kg and ideal for larger items. You do need access to a printer however it also offers a tracked service. We hope you will consider returning to us again in the future. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Returned both pairs of boots as even though they were my size 36 they were to big for me. Not Charles Clinkards fault every brand seems to size differently”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry to hear the styles ordered were not suitable for you. If we can offer assistance in finding an alternative please contact our friendly Customer Services Team on 0345 241 7742 or drop an email to sales@clinkard.co.uk. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Good shoes and good price. But I would not order again as had to pay postage to send another pair of shoes back .”

Helpful Report

Posted 4 years ago

Hello Thankyou for taking the time to leave a review. We are sorry to hear you will not consider returning in the future for your footwear, we do offer 365 days returns as well as the option to return into a Charles Clinkard store. If we can offer assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Very difficult buying shoes online - I ordered two pair of the same style because I didn’t know what size to get. Neither fitted so ended up costing me £11 to return them and ended up with nothing!”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We do ask customers to pay towards the returns costs however there are more economical methods you can use: Collectplus is £4.49 for up to 10kg and is ideal for sending multiple pairs or heavier items. You would need access to a printer for this service. You can also return via our stores if one is local to you and we also offer 365 days timescale into which you can return your items unworn and in the original packaging if possible. We hope you will return in the future for your footwear needs and please do not hesitate to contact us for additional assistance. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Ordered some shoes and a handbag. The order was received in two deliveries.Easy to order though incorrect fit of shoe was sent. Contacted Clinkards by telephone who forwarded a return label by email ( on second attempt) . Found the explanation of how I was to receive the correct shoe a little confusing. Had to clarify by email. Received the correct pair within the week and they are fine.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry for the confusion regarding your recent order and also that the information provided was not informative. We will pass your comments onto the teams involved to ensure these are taken on board If we can offer assistance in the future please do get in touch. Kind Regards Nicola-Customer Services

Posted 4 years ago

“Only one complaint I have is the returns are paid at your own expense and don’t get refunded however I ended up getting my refund for the shoes even though I did want an exchange just unfortunately I had to pay for the returns”

Helpful Report

Posted 4 years ago

Hello Thankyou for taking the time to leave a review We ask customers to pay towards the returns cost and you also have 365 days into which to return as long as the item is unworn and in good condition. On checking your order, the item you requested for an exchange was out of stock so we processed a refund for you. We hope you will return to us again in the future and do not hesitate to contact us further Kind Regards Nicola-Customer Services

Posted 4 years ago

“Very disappointed receiving the Clarks shoes for school for my son, the shoes came with the laces double knotted done up as if they’ve been worn or tried on. The soles were dirty and dried mud around the sides and back heel. Needed for next day otherwise would have sent back no reply since this email from them! Terrible and won’t order again. £46 so not cheap.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry for the condition of the shoes received, items are checked prior to sending and it is disappointing these arrived like this. We have searched for your email however have been unable to locate this in our Customer Services inbox and an email ahs been sent with further advice regarding this. Kind Regards Nicola-Customer Services

Posted 4 years ago

“The gold colour appears more like plastic and though it is size 6 (ladies) It seems shorter and tighter then previous similar pairs I have been very satisfied with. Would have preferred proper tan leather.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We appreciate your feedback as this helps other customers to decide whether to purchase this style. We will ensure the comments regarding the colour of the material are apssed to the manufacturer and hope this will not deter you from ordering in the future Kind Regards Nicola-Customer Services

Posted 4 years ago

“had to return item twice for various reasons very disapointed”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry to hear you were disappointed with your experience ordering online and hope you will return in the future for your footwear requirements If we can assist further please do get in touch Kind Regards Nicola-Customer Services

Posted 4 years ago

“The speed of service was excellent and also the customer service on the phone was great. However, in the current circumstances where shoes cannot be tried on, I was not happy about having to pay for return postage. My daughter still has no shoes for school as I am not prepared to risk another pair that doesn't fit that I will have to pay to return. We will have to wait until the shops open.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review We are sorry you were disappointed with our returns service We do offer 365 days returns for an unworn item and you are welcome to return back to the store as long as you keep hold of the invoice or order number If we can offer assistance in the future please let us know Kind Regards Nicola-Customer Services

Posted 4 years ago

“Shoes great but charging people to return items in the middle of a pandemic. Not a great customer service move. Can get the same shoes elsewhere with free returns so won't be using again. Sorry.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our returns policy, we will ensure your comments are passed onto the relevant department to look into We hope you will reconsider ordering again with us in the future and if we can help please do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“I was really pleased to find a pair of shoes exactly the same as a favourite pair I had at a batgsin pricr. Not pleased though at the label stuck into one inner sole shich orovef impisdible to remove. So now I have the bottom half of a paper label in my new shoes.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are naturally disappointed to hear of the issues the sale sticker. We understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed to the correct department and we hope you will return to us again in the future Kind Regards Nicola-Customer Service

Posted 4 years ago

“All seemed good until the boots arrived, I thought they would be real leather as they had originally been £70, it could have been clearer that they were not leather. On returning them which cost me £4.20 I was refunded just £35.00. Only when I questioned this was I offered my original delivery cost back, If this is my right then surely I should have been given it immediately. I don't think I will be ordering from Charles Clinkard again as I prefer to shop with a company I can trust to be fair.”

Helpful Report

Posted 4 years ago

“As I thought, you really have to try shoes on in a shop. It cost a lot of money for a pensioner to return the shoes - nearly £5 but you refunded my account promptly with the cost of the shoes and as a goodwill gesture paid the p & p delivery charges to me. I have not done purchasing on the internet before and will certainly not be doing it due to high return charges by the Post Office. Shoes were very narrow.”

Helpful Report

Posted 4 years ago

Hello Thankyou for your review. We are sorry you were disappointed with our returns policy, we ask customers to pay the cost of a return however we will ensure your comments are passed directly to the relevant team If we can assist further pelase do not hesitate to contact us Kind Regards Nicola-Customer Services

Posted 4 years ago

“Quite pricey and you have to pay for returns”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry if you felt that our shoes were pricey, our prices do compare favourably with other Companies and we would price match if you were able to get them cheaper elsewhere (excluding Ebay and online only retailers) With regard to returns, we do ask for customers to cover the cost, but do allow up to one full year for items to be returned for full refund so long as unworn, you can also return to any Charles Clinkard store. I hope that this information helps for future reference if you do visit our website again. Kind regards, Janice - customer services

Posted 4 years ago

“Very good service and range of products but always disappointed that returns aren’t free”

Helpful Report

Posted 4 years ago

Hello Thankyou for taking the time to leave a review. We offer free standard delivery on items over the price of £40.00 and we dispatch within 5 working days, We do ask for returns to be paid for however you can also return via our stores if one is local to you We will pass on your comments regarding our returns service to the teams who take care of this and are delighted you enjoyed the overall order experience Kind Regards Nicola-Customer Services

Posted 4 years ago

“First time I made a purchase with you very good delivery service unfortunately I had to return the sandels I purchased because they were faulty I was very unhappy that I had to pay for my return when if the sandels had been okay I would not have returned them so I was. very unhappy with this service”

Helpful Report

Posted 4 years ago

Thank you for your review. When we received the shoes, they were returned as too large. We were unaware of fault and would of course provided a label for you if we had known. Please can you call us on 0345 241 7742 or email sales@clinkard.co.uk just to advise what the fault was and we can look into reimbursement of the postage paid. Kind regards, Janice-customer services.

Posted 4 years ago

“Not 5 stars as have to pay delivery charge when order under £40 and don't offer free returns. Also delivery not the quickest”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the delviery charge. Unfortunately we do not have our own courier and this is paid to a postal service either DPD or Royal Mail for delivery. If the order is over £40 we pay the postal charge for you. You can take any return back to a Charles Clinkard store and have up to 12 month to do so, as long as unworn. We will pass your comments on, as we do review customers opinions. Kind regards, Janice - customer services

Posted 4 years ago

Charles Clinkard is rated 4.8 based on 49,031 reviews