Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,021 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots were nice enough but unsuitable so returned. I won’t be ordering again given returns are not free.”

Helpful Report

Posted 3 years ago

“I wanted to be sure my purchase was leather, no one was sure, one member of staff knew it was coated leather but wasn’t in store at time I arrived to collect order. This resulted in me requesting a refund which was processed. The staff member came back as I was about to leave. I had another pair ordered which were too small. I therefore had two refunds totalling £270. When confirmed boots were leather I purchased them. The youngest member of staff dealt with me, a pleasant and patient girl.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We try and include as much information about our products online and we are sorry there was confusion regarding one style. We are however delighted the team in store were able to assist and hope you will return in the future. If any queries arise in the future please do let us know Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered online to be delivered to my home paid £5.99 for the privilege of home delivery .recorded instructions were to be left with DPD to have them take to a chemist where its difficult to park .delivery not good at all won't use this service again .”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. With regards to the delivery, we would like to apologise you incurred an issue, we have fed this back to DPD directly. We do offer Royal Mail as an alternative, simply place the order and call the team on 0345 241 7742 and we can ensure this is selected as your preferred delivery. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Product was good but didn't fit so had to return. Delivery took quite a few days and return of boots was very expensive. The majority if companies now offer free returns”

Helpful Report

Posted 3 years ago

Thank you for your review. We do deliver free of charge and ask customers to cover the cost of returns. If an exchange is needed we will again pay the postage to you. If you have a Charles Clinkard store near to you, then you can pop your order into store and they will arrange a refund for you. There is a link on our website to Collect + this is £4.49 and covers up to 10 kilo of returns. I hope that this helps for future reference should you order again. Kind regards, Janice - customer services.

Posted 3 years ago

“The shoes were nice, but rather wide so had to return them. Was not very impressed that I had to pay for returns though as most other companies give you a free return label.”

Helpful Report

Posted 3 years ago

We are pleased to hear you were happy with the items however it is disappointing that they were not suitable. With regards to returns, we offer free standard UK delivery over £40 which are dispatched within 5 working days, however do ask customers to pay towards the cost of the return. This is included on our terms when placing the order. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Nicola-Customer Services

Posted 3 years ago

“Shoes arrived on time in good condition but the wrong colour I decided to keep them but would suggest you take greater care or are your staff colourblind”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear you received the incorrect colour. There appears to have been a possible mix up during the dispatch process however we have ensured your disappointment has been passed on to the team who took care of your order. We hope this will not deter you from ordering again in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Steffi59 Josef Seibel shoes , size 7, (41) not in stock at shop in the Mall Cribbs Causeway. Was told they could be delivered free. Received size 6.5 (40). Called regarding return. No free postage. Had to travel for an hour to return. Shop said they did not have 41. Found Shuperb on line they delivered and for £1 extra allowed free returns. Disappointed with Charles Cliknkard for ordering wrong size and costing me half a day traveling to and from shop to return.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. Your comments have been passed onto the team and we hope you will reorder with us again Kind Regards Nicola-Customer Services

Posted 3 years ago

“Lovely shoes but a sizing issue with my order”

Helpful Report

Posted 3 years ago

“My trainers arrived quite quickly but I was very disappointed to find that they had been worn and had obviously been returned. There was no packing in them, the laces were undone and the labels on the bottom dirty. I did think about returning them but would have had to pay to do that so I reluctantly kept them. I will not be ordering anything from them again. I gave 3 stars because of the reasonably quick delivery by Royal Mail.”

Helpful Report

Posted 3 years ago

“The shoes were delivered quickly, but I had to send them back. This was due to excessive wear to the right shoe, which had obviously been tried on many times and was a different colour.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We have sent a message via the review to gain more information Please accept our apologies for any disappointment this has caused you Kind Regards Nicola-Customer Services

Posted 3 years ago

“I was pleased with the choice of products but unfortunately the cost of returning my boots was high and there is not a store near my home. So I feel it has cost me £7.00 just to try one boot on and return. It was not clear when I ordered that I would need to pay for the return. So because of this I would not recommend to others.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Thank you for your email. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. This is included on the terms of our website and You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores I have included the terms for you -https://www.charlesclinkard.co.uk/returns-i17 and e appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“My order arrived & on time. I have a quality problem with my blue check slippers. The lining is very cheap & well below the quality of the same but different colour slippers that arrived together. Bad standards 😒”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear you were disappointed with the quality of the slippers We will of course pass your comments onto the manufacturer. We hope you find another style within our range. With regards, Nicola-Customer Services

Posted 3 years ago

“Boots far to narrow. Returned”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you. Your feedback is appreciated, as your comments will help others when they are browsing and looking for a shoe for themselves. We hope you find an alternative style which is suitable within our range. If you have any enquiries please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“So I've ordered two pairs of boots and both are great and I need to decide which to keep- fantastic quality. My gripe is I have to pay for delivery and pay for the return !! So that's over £10 in postage!!! Had I known this I would have looked into ordering through my local store. Come in Mr Clinkard its not on and you're being greedy !”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear you are disappointed with delivery and returns with Charles Clinkard We do offer free standard delivery on orders over £40.00, any premium services like Next Day do carry an additional charge should the customer opt for these Returns are also payable by the customer and you can return via any service convenient to you however many people do opt for the Post Office. Additionally with our 365 day returns policy gives our customers flexibility and items can also be taken into a Charles Clinkard store as long as you have proof of purchase. The items do need to be unworn and in the original box if possible. We appreciate your comments regarding our returns and will ensure your input is forwarded to the teams who take care of this aspect. We hope you will consider returning in the future. Kind Regards Nicola-Customer Services

Posted 3 years ago

“The service I received in terms of turnaround time and updates was good. Unfortunately, buying shoes online isn't great because you need to try them to check they fit & are comfortable. Whilst I am a definite size 35, the size 35 shoes I bought were much too small. It cost me £8.95 to return them for an exchange but sadly there was no stock available to exchange for a bigger size. So I feel that I have wasted £8.95 & ended up with no shoes. A costly & unproductive encounter.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear of your disappointment with regards to the sizing of your recent purchase. We offer a free standard UK delivery on spends over £40.00 however do ask for returns to be paid for. Although a tracked service is recommended we do leave this down to the customer on how they choose to return and also there is the option of taking back to a Charles Clinkard store. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. If our Customer Services Team can assist in the future please can you call 0345 241 7742 or send over an email to sales@clinkard.co.uk KInd Regards Nicola-Customer Services

Posted 3 years ago

“Good service, but returns cost too much, I shall think twice before ordering again”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I returned these boots , they were too big”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 3 years ago

“Products are fine & delivery fairly prompt but I will not buy from you again as I disagree that I have to pay for returns.”

Helpful Report

Posted 3 years ago

We offer a free standard UK delivery on a spend of £40.00 and over,however, we do ask the customer to pay the returns cost. Although we recommend a tracked service, we do leave it down to the customer to choose which service to return by. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Ordered size 5.5 ,that is what it said on the invoice ,but the shoes were 3.5 so no good .However the person I spoke to at customer services wasd excellent and very helpful”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are very sorry for the error on your order. Our Customer Services Team were able to assist and we hope the concerns raised are now resolved. Kind Regards Nicola-Customer Services

Posted 3 years ago

“In the past I have always been able to purchase shoes and boots size 3 narrow fit. But in the last few years all I have ordered are far to big for me, rarely do the shoes and boots come on sizes 2.5 sadly though both of my recently ordered boot are lovely they're far to big I think that my days of being able to buy my foowear from CC is ending.”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We are sorry to hear you have been unable to find a suitable fit for you and we will ensure your comments are passed onto the relevant teams who select our styles for the seasons Please contact us on 0345 241 7742 if we can help you source an alternative, we are open 7 days a week. Kind Regards Nicola-Customer Services

Posted 3 years ago

Charles Clinkard is rated 4.8 based on 49,021 reviews