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Charles Clinkard Reviews

4.8 Rating 49,772 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,686
 Metrics Info
4.8
Based on 49,772 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D Adebayo
Verified Buyer
“Didn’t find website easy to use cancelled one pair on order only to find that once I’d paid I had in fact ordered 2 pairs!!! Returned the second pair mon 5th Nov in store (where picked up.) for refund, receipt said allow 4 working days for refund . Today 12th Nov money (£95) still not in account ! Called in store only to be told refund not gone through so wait another 2 days for money !”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very disapppointed to hear your feedback. We have been unable to see a request to cancel one item on your order and dispatched both pairs of the Gabor as per requested. We can confirm that now a refund has been issued for you and we apologise this has taken further time to process. We are available 7 days a week on 0345 241 7742, or you can use our Chat Facility as well as send an email across to sales@clinkard.co.uk. Our friendly Customer Services Team are here to assist with any queries. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered on line and shoes arrived without any problem in terms of delivery. However they were slightly too big for me so I neede to return them. However, in addition to this one of the shoes had a mark on it, so I would have returned them anyway, even if they had fit. I returned to a shop and they agreed with em that they should not have passed quality control either.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on display however any issues with quality should have been brought to our attention before dispatch. We are naturally very sorry you received a par which were marked and are very pleased to hear our store were able to assist with the return. We hope you will return in the future and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The extra money I paid for Express delivery, was not worth the extra money. I contacted this website and contacted DHL EXPESS was told for 3 days it would be delivered. NOT.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Express International is dispatched within 1-2 working days from the UK however on checking the details on your order, we can see there was missing information for your address which would explain the delay you have encountered. We are sorry you were disappointed and your parcel should arrive with you soon. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola
Posted 6 years ago
L Nelder
Verified Buyer
“I ordered a pair of shoes in the colour midnight which from the website I expected to be a dark navy. The shoes which arrived were black patent. Was this a mistake or is the colour wrong on the website?. I have returned the shoes as they were to match a dark navy outfit. I am very disappointed”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. The colour you ordered is quite dark however when we receive back your return these will be closely inspected to ensure there has been no error in the point of dispatch. We will contact you directly on rcceipt with further information. We apologise for any confusion caused and look forward to speaking with you. Kind Regards Nicola-Customer Services
Posted 6 years ago
J Latter
Unverified Reviewer
“Bought the shoes and matching bag in the sale earlier in the year. They were for a wedding which I attended at the end of May. After one use the bag lining started to split very badly. I was most disappointed especially as even in the sale the bag was expensive. I only noticed the damage when I next went to use the bag so didn't return it until yesterday. The sales lady in Cribbs Causeway couldn't find me a replacement which it what I wanted but gave me a full refund. Great , but I now have the shoes with no matching bag. No apology was given and actually she didn't try very hard as I now see the bag on your website.”
Helpful Report
Posted 6 years ago
Hello Jeanne Thankyou for your review. We are sorry to hear that the quality of the Sabrina Chic Handbag did not meet the standards you would expect from this quality brand. We certainly would not expect the lining to come away so easily! At the point of visiting our store, the handbag was out of stock and as a replacement could not be sourced, a refund was given to you and we have passed over your comments to the Team in Bristol who will be very disappointed however they will ensure that extra training is given in situations very much like this. We would like to again offer a sincere apology and hope you will return in the future. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The only issue i have is that my order was acknowledged, I was sent an email telling me delivery date was on a Monday, so waited and waited and no tracking available. Rang customer services who informed me that as no goods are despatched on a Sunday, this was incorrect and the goods would be sent out Monday, arriving Tuesday. Fair enough, but the system needs to be sorted so customers arent told a parcel is arriving when it hadnt even been despatched! But customer services were helpful, got another delivery confirmation on Monday and shoes did arrive on the Tuesday.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to ehar that you received an email to say that your order would be with you on Sunday. We do have a dispatch team here on a Sunday to prepare the orders ready for pick up on the Monday, on this occasion this has meant that the dispatch email has been sent. I apologise for your inconvenience and have passed your comments on to the dispatch team so hopefully we can avoid this happening again. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“We waited around 10 minutes before anyone acknowledged we were there which we didn’t have a problem waiting with but it would have been nice for someone to say we are busy but will be with you as soon as there was also another couple waiting”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are incredibly disappointed to hear your comments and are sorry the staff in store did not approach you or offer reassurance. We have passed over your feedback and experience to the store manager who will also be very disappointed to hear you did not enjoy your visit. We pride ourselves on providing excellent Customer Service both in store and online, we ask for a review from our customers as this offers a true reflection of the different level of services. We hope we can restore your faith in Charles Clinkard and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
P McGuinness
Verified Buyer
“Hi I was disappointed to find the same boots for £30 cheaper on lookagain website. I bought from your site in good faith and assumed that, given your creditably, i would not need to price check elsewhere.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Customer Satisfaction is at the heart of what we do, we offer a price match however certain criteria need to be to enable us to offer this. "The item our price is being compared to must be the same style, colour and size and must be in stock to purchase from the comparison company" On checking the website link you provided, we do not offer the Green/Khaki colour and also the colour options that Lookagain have are different. "The company providing the comparison product must be comparable to Charles Clinkard. This means that the company must have a UK presence that is not solely based online and must also not be in administration or in ‘final clearance’." Lookagain are an online catalogue only and unfortunately we would also have been unable to price match with them. We also do not price match against online markets like Amazon or Ebay. As Gabor is available from multiple retailers, we are unaware of the prices stockists set however we are happy to price match as long as we can verify the above. We stock many other brands and have a large amount of customers orders, as you can appreciate it would be difficult for us to check every purchase made however if we are given the information we would be very happy to look into any query given regarding prices. We are sorry you were unhappy and naturally are disappointed with your review of two stars. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
R Baker
Verified Buyer
“Ordering was a nightmare! Placed an order, all went through & then flashed up items were out of stock, decided to 'phone & was told some items were out of stock & then 'oh no' are in stock! so ordered over the 'phone. Goods arrived plus one extra, two days later the complete order arrived again! I'll think twice about ordering again.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. We have messaged you privately to offer further assistance with regards to the additional orders. We hope you choose to shop with us in the future, and if more convenient, our friendly customer services team are avaiable 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
J Cummings
Verified Buyer
“Ordered plimsolls online and had to return - no free returns label so it cost me £2.95 to return. Won’t be ordering online again!”
Helpful Report
Posted 6 years ago
Thank you for your review. We do a free delivery service and do ask if cusotmers can cover the cost of returns, you have up to 35 days to return for a full refund either by posting them back, or you can take back to any Charles Clinkard store. We are sorry that you were disappointed, we do review our services from time to time and find that at the present tiime, customers prefer the free delivery service. Your comments will be passed on so that they will be taken into account at our next review. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“Received the item ordered, they were priced at £42.99on website and I was charged that price , however when item arrived it said on box full price £37.00 reduced to £30, I phoned customer service and obtained refund of 12.99 really feel let down by Clinkards blatenly trying to ripping customers off !! Disappointed. Thought better of this company .”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We can assure you that the correct price was charged when you placed the order and the sticker you kindly brought to our attention in your call must have been applied incorrectly. We asked for an image so we could take a look into how this occurred and refunded the difference back to the method of payment used as gesture of goodwill. We appreciate your confusion and are sorry the experience has left a negative impression. We ask customers to leave a review as this helps to reflect the true service offered. We hope we can restore your faith in Charles Clinkard in the future and you can speak to our Customer Services Team on 0345 241 7742, the lines are available from 8.30am to 8pm Monday through to Thursday, Friday 8.30am to 6pm, Saturday 9am to 5.30pm and Sunday 11am to 5pm. Kind Regards Nicola-Customer Services
Posted 6 years ago
K Hiles
Verified Buyer
“The chap you served me measured the childrens feet. Spent a long time looking for shoes when he did come back, he bought shoes 1 size down from what they had been measured at i challenged this and was told no they are the correct size children both then said no i am a size x. Hi asked him to remeasure there feet. He got up and went into the back and again we waited 10 mins before he came back with the correct size. Not a good day !”
Helpful Report
Posted 6 years ago
Hello Kate Thankyou for your review. Naturally we are disappointed to hear your feedback regarding the store and we have forwarded your comments over to the Manager to address this by retraining. We are sorry for the inconvenience that was acused, we pride ourselves on providing excellent Customer Service both within our Stores and online. If further assistance is required do not hesitate to contact us and welook foward to restoring your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 6 years ago
N Gibbons
Verified Buyer
“Have brought shoes from you before but these did not fit when I came to return found I had to pay for return will not purchase online from you again”
Helpful Report
Posted 6 years ago
Hello Nuala Thankyou for your review. We offer free standard delivery which is dispatched within 2-5 working days, there is no minimum spend however we do ask for returns to be paid for. On checking your details we can see that the Newbury store is local to you and you can of course take an online order into the store for a refund or exchange to be processed. You can also use the Post Office which offers various services or Collectplus which is £4.49 for up to 10KG in weight which is ideal for larger orders/multiple items. We do ask for items to be returned via a tracked service for both the customer and our piece of mind however it is totally down to your own preference how you chose to return. We are naturally sorry to hear your feedback and hope you will return in the future. Please be assured your comments regarding returns have been taken on board and we may look to change this in the future. Kind Regards Nicola Customer Services
Posted 6 years ago
K Kavanagh
Verified Buyer
“I finally received my parcel after a long wait, and I had been sent the wrong shoes. I have contacted customer services and nobody has got back to me.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry that you have been sent the incorrect shoes and I can see that you have spoken to a colleague who has arranged for these to come back to us. Your new order will be with you very soon, we apologise for your inconvenience and will advise the dispatch team to be more careful during our busy periods to avoid disappointment. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“I had to return the sandals as I received an odd pair. I am now awaiting a new matching pair”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that you received an odd pair of shoes, we apologise that this has happened and will have your new shoes on the way to you very soon. Janice Ruddock - customer services Charles Clinkard shoes
Posted 6 years ago
S Raine
Verified Buyer
“They had my shoes in stock at an amazing price...but - after waiting in all afternoon for delivery i was informed that the dad driver would not be delivering my shoes...so i had to redirect the to be delivered to a collection point in the next town as i was back at work for the next 4 days..i did speak to charles clinkard customer services who said they would speak to dpd..They did apologise but never got back to me as to the reason why the delivery did not arrive -neither did dpd - so that is not great customer service”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry for the inconvenience caused regarding your delivery. When you called, the DPD office was unavailable to speak to so we were unable to establish the reason for the delay, we understand you were expecting a call with an update and apologie if this was not received. The delivery was delayed due to a traffic issue and we can see the item has now been safely received. We pride ourselves on providing excellent Customer Service and on this occasion this was not the case. We would like to restore your faith in Charles Clinkard and hope you will give us an opportunity in the future to do this. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
K
Unverified Reviewer
“Have to accept Cookies again to use website, then register with an email address and create yet another password! Why can't I just continue on your website as a GUEST. Hassle.”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave your review. All of our customers comments are important to us and I have passed your comments on to our web team to let them know of your thoughts. With regards, Janice Ruddock - Senior customer service advisor.
Posted 6 years ago
C Lewis
Verified Reviewer
“Yet to get my order Have had a pair of ladies shoes! 2trips to post office to collect wrong shoes and 1 trip to post back wrong parcel. Post depot 7miles. Still waiting”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sincerely sorry that you were sent the incorrect order, this was an error on our part and we apologise for the inconvenience that you have had. I can confirm that the correct order has been dispatched and should be with you very soon. With regards, Janice Ruddock - Senior customer service advisor.
Posted 6 years ago
J KINSELLA
Verified Buyer
“I find the slippers a very tight fit for size 8. Apart from trying them on I haven't worn them yet as I want to see if this is due to the effect of the hot weather on my feet.”
Helpful Report
Posted 6 years ago
Hi, Thank you for your message. Hopefully, it will just be the warm weather but if you do find this particular style is still unsuitable, you do have 35 days to return them to us , if they're unworn. Kind regards, Rosie, Customer Services.
Posted 6 years ago
H Salama
Verified Buyer
“I ordered a size 12 and a size 13 arrived (with a size 12 sticker covering the size on the shoe) were you hoping I wouldn’t notice? Now don’t have time to return them and get the correct size before holiday ☹️”
Helpful Report
Posted 6 years ago
Hello, Thank you for your message. I've looked into this for you and the style you ordered from us (Salt-Water Sweetheart) has the US size stamped on the sandal as they're a US brand. The size we have sent you is correct, a UK 12 will show 13 on the bottom. I hope this information helps and I am sorry for any confusion caused. Kind regards, Rosie, Customer Services.
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,772 reviews
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