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Charles Clinkard Reviews

4.8 Rating 52,487 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,024
 Metrics Info
4.8
Based on 52,487 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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A
Verified Buyer
“Lovely sandals which arrived quickly. Great service with information supplied about the delivery.”
Helpful Report
Posted 11 months ago
B
Verified Buyer
“Very impressed with your customer service. The young man I spoke to on the phone was very helpful and informative and dealt with my order very quickly. Thank you for your help”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Good service”
Helpful Report
Posted 11 months ago
K
Verified Buyer
“Pretty much pleased overall 👍”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“First class service,nothing was a problem.”
Helpful Report
Posted 11 months ago
T
Verified Buyer
“Bought slippers online at my wife’s recommendation. The slippers looked well, the size was correct, but when I tried them on, the stitched edge over the top of the foot dug in to the area between my instep and my toes. I tried them for half an hour, but they were not at all comfortable. I then tried to ease the discomfort with shoe trees, this didn’t make any difference, they still dug into to the top of my feet, however the shoe trees made them a little bit wider, as such they were loose. I feel like I wasted my money and time. They looked nice, but were too uncomfortable to wear.”
Helpful Report
Posted 11 months ago
Thank you for your review. We are sorry to hear that your slippers did not fit and that you found them uncomfortable. We do offer a full year to return any item so long as unworn, and have a customer service department which is open 7 days a week, we would have advised for you to return them for a full refund. . Unfortunately as the slippers have been modified by stretching, we will be unable to accept them back. We are sorry that on this occasion you feel as though you have wasted your money and your time. Maybe they will be more comfortable with a sock or add a foam insole? We do hope that you manage to get some wear out of them. I am sorry that I could not be of more help to you on this occasion. Kind regards, Janice - customer services
Posted 11 months ago
S
Verified Buyer
“Good service, product arrived on time and package very secure. will use again.”
Helpful Report
Posted 11 months ago
J
Verified Buyer
“Charles Clinkard is a reliable supplier of real quality footwear. I know buying from this retailer I'm guaranteed long lasting comfortable footwear. I love my new sandals, pricy but an investment. Buy cheap and buy twice is my motto. Delivery was swift and the parcel was well packed and well presented.”
Helpful Report
Posted 11 months ago
R
Verified Buyer
“Very quick service. Had my shoes within four days.”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Fast ordering, dispatch & delivery to my local Cribb's Causeway store. Good quality sandals and efficient, helpful staff when I collected my order.”
Helpful Report
Posted 11 months ago
F
Verified Buyer
“Superb selection and delivery. A pleasure, as always, to order from Charles Clinkard. Thank you so much.”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“Delighted with my order fast delivery many thanks”
Helpful Report
Posted 11 months ago
D
Verified Buyer
“The service I received was excellent, through from ordering to receiving. Unfortunately the item was not wide enough but they were very fast in notifying me they had eeived the returned item. Could not fault it.”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Great service. Ordered easily online and my shoes were delivered promptly. I was notified of when they would arrive. The shoes are lovely and comfortable. Very happy 😊”
Helpful Report
Posted 11 months ago
A
Verified Reviewer
“Very good help from Joshua at Northalleron. Selected two pairs I was interested in but one was a questionable fit as not in stock in my size. Joshua said take them and try them at home and pointed out the excellent return policy if I was not happy with the shoes. I will be returning them but hoping to find the right size. A really good shopping experience.”
Helpful Report
Posted 11 months ago
P
Verified Buyer
“Always excellent and prompt service”
Helpful Report
Posted 11 months ago
A
Verified Buyer
“I called last week to ask for a prepaid returns label as the espadrilles I received are not a matching pair - the colour and texture do not match and in my opinion not wearable Further to a prepaid returns label, p&p on my order should also be refunded”
Helpful Report
Posted 11 months ago
Thank you for taking the time to leave us a review. I'm sorry to hear that the espadrilles were not up to our usual high standards and I understand how disappointing this is. Please be assured, we will process a refund for the item upon receipt of your return. As you opted for our free standard delivery service there were no additional charges and when you use the label to post your return to us, there will also be no postage to pay. Once your refund has been issued, we will notify you. In the meantime, if you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 11 months ago
J
Verified Buyer
“No problems at all”
Helpful Report
Posted 11 months ago
Mrs
Verified Buyer
“Absolutely thrilled with the service from Charles Clinkard. I have bought many pairs of shoes from you and have never been disappointed.”
Helpful Report
Posted 11 months ago
E
Verified Buyer
“I needed some shoes for holiday in Sicily 20 days later. The style I liked wasn’t in stock in my size. They ordered a pair on Thursday, which was delivered to my home on Tuesday after bank holiday Monday. Result - happy customer.”
Helpful Report
Posted 11 months ago
Charles Clinkard is rated 4.8 based on 52,487 reviews
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