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Charles Clinkard Reviews

4.8 Rating 50,176 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,185
 Metrics Info
4.8
Based on 50,176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S HISCOCK
Verified Buyer
“Although the sandals arrived on time and I was aware that I would have to pay for any returns. I was so surprised and upset that that it cost me just under £15 to return them. As I am disabled at could not get to the shop to return them, I had no choice in paying the cost. I feel that you would get a lot more customers buying online if they had not to pay the returns cost. It has made me think twice before buying again from you on line. Regards”
Helpful Report
Posted 8 years ago
Hello Thank you for your valuable feedback. Unfortunately, whilst we offer free delivery on all of our orders, we don't offer free returns at the moment. This is something we regularly review and I will of course pass all your comments on for that purpose. For future reference, there is a link in our returns section on our website to a Collect+ returns service, which costs £4.09 for up to 10kg worth of shoes. We offer this as an alternative to Royal Mail to help minimise our customer's costs in returning their shoes to us. I do hope with this in mind, you will reconsider shopping with us again in the future, and if you do have any other questions regarding our returns policy, please don't hesitate to get in touch with one of our friendly customer services team who will be happy to help. Kind regard Sam
Posted 8 years ago
Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“all fine except delivery too slow”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your email. Our standard delivery service is up to 5 working days to dispatch. Your order was placed on the 21st June 2017 and we dispatched the items for you on the 24th of June 2017. We are sorry you were disappointed, items can take a couple of days to come in from our other outlets and this can cause a delay in dispatch. If we can assist further do not hesitate to get in touch. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Good service, however was sent incorrect size”
Helpful Report
Posted 8 years ago
Dear Anonymous Thankyou for your email. We are sorry to hear you were sent the incorrect size. We note you ordered the Saltwater brand, these are stamped with the US sizing so if you requested the UK 9 then a US 10 would be on the base and the box of the shoes. As this is a US style, all the sandals are +1 size up from a UK. Please give us a call on 0345 241 7742 and we can check if we have the size you need in stock, as there was no telephone number attached I was unable to call you regarding this. We look forward to any further queries. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
J M Craig
Verified Buyer
“Shoes and service by Charles Clinkard very good Delivery was poor would put me off possibly ordering again”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. We are pleased the service you received via oursleves was excellent however are very disappointed to hear that the experience with the courier was poor. When placing an order in the future we can offer an alternative option if you are not confident using the DPD services again. We hope this helps and if you need further assistance do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
S Mcgowan
Verified Buyer
“I didn't get an answer to my email query on the price of the shoes. Thought that poor customer service.”
Helpful Report
Posted 8 years ago
Dear Sheila Thankyou for your email. We are sorry you did not have a reply to your query, I have tried to locate this and unfortunately it has not shown up. We pride ourselves on providing excellent customer service and we hope you will give us the chance to promote a more positive review of Charles Clinkard. If you need further assistance do not hesitate to call us on 0345 241 7742. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
K Green
Verified Buyer
“Fast delivery as ordered, great communication on status.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes that were imperfect received. Should not have been despatched. Returned for replacement.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good product”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Boots arrived quickly. They had obviously been worn as the leather had crease lines across the toe area and the soles were slightly grubby. The boots are a present for my daughter's birthday but not enough time to send them back.”
Helpful Report
Posted 8 years ago
Dear Norma Thankyou for writing your review. Items are sourced from our warehouse and stores, we cannot guarantee they have not been tried on or have been on display however this should not impact on the quality of the item. We are disappointed you received a pair like the above. We have contacted you via your order regarding this and look forward to your reply and are very sorry for the inconvenience. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
M Fletcher
Verified Buyer
“Lovely shoes, just what I needed”
Helpful Report
Posted 8 years ago
D Williams
Verified Buyer
“Initially incorrect shoes delivered.Checked website to find shoes sent were in the sale.Contacted Clinkard by 'phone to explain that although the shoes were not the ones ordered we would keep them at the reduced price and requested refund of difference.This was done only after I took the shoes to the Newcastle shop as proof that they were old stock.The mistake was Clinkards in the first place! but I had to prove I was telling the truth.I have been a good customer for many years.”
Helpful Report
Posted 8 years ago
Hello Doris, Thank you for your review. Naturally, I am disappointed to hear of your recent shopping experience. Here at customer services, we aim to provide an excellent service to each customer and I am sorry if you feel this was not met with your query. I have reviewed your order and can see that unfortunately, the older season stock of this style was supplied. This should have been picked up during our rigorous dispatch checks and I am sorry that this was not the case with your order. I can see that you spoke with my colleague Michael on the 31/5/17 to advise you would like to keep the stock with a refund of the difference in cost. Although I can understand your frustration, as a standard procedure, we do need to see a sales tag if the customer contacts disputing the price paid. This is true for many companies and I am sorry if you felt we were acting unfairly. We of course understand that going into a local store is not suitable for all customers and we therefore initially ask the customer if they would like to send an image of the tag via e mail. I can see that my colleague Demi had left you a voice message on the same date you had contacted us to ask if this would have been suitable for you. I can then see that you spoke with Michael again to advise it was your preference to take them into the store. I am pleased to see that after your visit into the branch on the 2/6/17 we were able to assist you in providing a refund of the difference in cost. We of course value all our customers and I am sorry if you felt we had not upheld the customer service we aim to provide. We hope that you will continue to shop with us in the future. Kind Regards, Caitlin, Customer Services.
Posted 8 years ago
H Foreman
Verified Buyer
“The delivery was good. It wasn't their fault that they didn't fit. and that I have to return the goods. I wish the site locator showed the shops on an overall map, not as a list: the nearest shop to return the goods is in an awkward place and it would have been more helpful to be able to look on a general map as I travel around quite a lot and could look for alternatives en route to my destinations. Other companies have free collection/returns; I might choose them in future.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good range of shoes”
Helpful Report
Posted 8 years ago
N Lawrynow
Verified Buyer
“Hi.Ordered 2 weecks ago still didnt get item.DPD driver never come on the date of delivery/was home waiting get msg tht no one was home for delivery??Ask to investigate nothing happened.Was informed that it gone with the other type of delivery it should reach me tomorrow.If tomorrow my item not delivered i want my money back.Night mare!!!!!”
Helpful Report
Posted 8 years ago
Dear Natalia, Thankyou for your review. We are sorry for the issues regarding the delivery of your item. UK Mail are known to provide an efficient service to our customers and we are disappointed with the experience you encountered. On checking your order we can see that delivery has now been rearranged and the shoes should now be with you. If we can assist further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
J Pike
Verified Buyer
“Easy website, quick delivery, but latest order contained one item which should not have been despatched as one shoe was very obviously badly stained so clearly a failure in your drspatch checks”
Helpful Report
Posted 8 years ago
Dear Jan Thankyou for your review. Items are sourced from our stores and warehouse, although we cannot guarantee they have not been on display or tried on-this should not affect the quality and we are sorry your pair was not as expected. This information has been fed back to the relevant area. We note you have now returned for a refund. If we can help further in the future do not hesitate to contact us. We hope you will reconsider ordering from Charles Clinkard and give us the chance to restore your faith in our service. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
J Dowsett
Verified Buyer
“In an age of overnight delivery(Amazon Prime) Charles Clinkard is a touch sluggish.”
Helpful Report
Posted 8 years ago
Hello John, Our free delivery service can take up to 5 working days to dispatch, but is usually much quicker than this. Express is £2.99 and can take up to 3 working days but again is usually sooner and overnight delivery is available for £5.99. I hope that this helps for future reference if you would like to place an order with us. With regards, Janice Ruddock - customer services
Posted 8 years ago
S Wolf
Verified Buyer
“Order and delivery was straightforward. However, I bought my son some shoes which turned out to light up at every step. The description on your website did not mention a word of this. So I have returned them.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that these shoes were not what you were looking for. I have advised our web team that maybe we need to add this detail to the description. We hope that you found something that was more suitable. With regards, Janice Ruddock - customer services
Posted 8 years ago
S Dawson
Verified Buyer
“It's great to see lots of makes and the styles available in one shop. Shame not many of them in stock to actually try on.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are sorry to hear that the shoes that you are wanting to try are not in stock in your size. We hope that you are able to find something that is suitable to requirements soon. With regards, Janice Ruddock - customer services
Posted 8 years ago
Anonymous
Verified Buyer
“Foot wear is good”
Helpful Report
Posted 8 years ago
Thank you for your review With regards, Janice Ruddock - customer services
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 50,176 reviews
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