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Charles Clinkard Reviews

4.8 Rating 50,174 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,181
 Metrics Info
4.8
Based on 50,174 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“Shoes arrived but all took too long”
Helpful Report
Posted 8 years ago
Dear Anonymous Thankyou for your review. Our standard delivery option is free and dispatched within 5 working days. This does not include weekends, your shoes were sent on the fourth working day. The reason for this delay is we source items from stores and the warehouse, if we do not have the stock available in our warehouse we request a pair be sent in from another location. This can add a couple o days on to the dispatch time. I am sorry you felt the time they took to arrive was too long however hope you will place future orders with our selves in the future. If you have any further queries please call 0345 241 7742, we are available 7 days a week. Kind Regards Nicola-Customer Services
Posted 8 years ago
M Prescott
Verified Buyer
“Prompt efficient order, but sandals not in perfect condition.”
Helpful Report
Posted 8 years ago
Dear Mary, Thankyou for your review. We are sorry to hear you feel your sandals were not in perfect condition. Items are sourced from our stores as well as the warehouse, we cannot guarantee they have not been tried on or on display however this should not affect the quality of the sandals you received. If the items have not been worn outside, we have a 35 days return policy and would be happy to receive these back and arrange a refund or an exchange. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
L Mctaggart
Verified Buyer
“Great sale found a few bargains sent me wrong shoes though????”
Helpful Report
Posted 8 years ago
Dear Louise, Thankyou for your review. We are sorry you appear to have received the incorrect items. As items are checked before dispatch it is disappointing you did not get the pair you requested via your order. We have sent you an email through your order requesting further information and also to resolve this for you. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
S Williams
Verified Buyer
“I am very pleased with my shoes but I was not too happy about the the time it took to deliver them, 8 days after the order was placed.”
Helpful Report
Posted 8 years ago
Dear Shirley, Thankyou for your review. We offer a standard delivery service which is dispatched within 5 working days. On checking your order, which was placed prior to the weekend we sent this out on the Wednesday via Royal Mail. We are sorry this took longer than expected, items are sourced from additional areas other than the warehouse and the time taken to transport these into our main office will add time on to the dispatch time for the order. We hope you will return for future orders. If any further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Lovely birkenstock but sadly they had to go back! Im a little disapointed that the girls Birkenstocks description didnt say that they were the Narrow fit! Childrens birkenstocks come in a regular fit and narrow fit but when i went into store the lady didnt know this and said they only stock one fit which in fact is the narrow fit! (If you look on the official Birkenstock website it states the two fits and which is reg fit and narrow fit by the foot symbols that is on the inside of the sole)”
Helpful Report
Posted 8 years ago
Hello, Thankyou for your review. We are sorry you were disappointed with the Birkenstocks ordered via the website. I have reviewed the description and this does advise the fit is a narrow one www1.charlesclinkard.co.uk/girls-c23/sandals-c27/rio-girls-white-patent-sandals-p28617. With regards to the product information of the Birkenstocks, we can confirm all the girls Birkenstocks in stock are a Narrow option. We are consistently reviewing the product ranges we offer and in the future may look to include the regular fit. We can see you have visited the Leeds store and a refund has been issued. If you need further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“1,Process of buying product(Merrel sandals) was easy. 2,Able to buy through Amazon Pay. 3, E-mail communication excellent re all processes....even Return. 4,Return and Refund process easy APART from having to pay!! This Did Not make me happy! I was surprised and disappointed that i had to pay to return (£3.90 2nd class). 5, I was Not Happy with sandals. They were extremely small for a size 6(39) and they looked "shop worn".”
Helpful Report
Posted 8 years ago
Dear Anonymous Thankyou for taking the time to leave your review. We source stock from stores and the warehouse, they may have been on display or tried on however they will not have been worn and also the quality of the product should not be impacted or in poor condition. We are sorry you were disappointed with the pair you received. We offer a fantastic free delivery service which gives dispatch within 5 working days however we ask our customers to pay the costs of the returns. Items can be sent via Royal Mail for a few pounds, Collectplus is ideal for larger parcels and is around £4.09 for 10KG in weight, additionally you can also pop along to a Charles Clinkard store for an exchange or refund. If we can offer further assistance do not hesitate to call 0345 2417742, we are available seven days a week, you are also welcome to email sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Price was good, communication updates good”
Helpful Report
Posted 8 years ago
Thank you for your review, we are pleased to hear that you are happy with our service. With regards, Janice Ruddock - customer services.
Posted 8 years ago
A Aitken E Aitken
Unverified Reviewer
“Easy to order. Arrived promptly. unfortunately they do not provide free treturns which I would have expected from a reputable company”
Helpful Report
Posted 8 years ago
B Molyneux
Verified Buyer
“The sandals I ordered were described as wide. They certainly are not wide....the quality of the leather was doubtful. I have returned them. Also the sandals appeared in your sale a few days after I ordered them at £30 off the price.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good service. Good price. Swift delivery. However, I ordered 2 pairs of the same shoes in different colours. 1 pair were new and unused. The second pair were in a different box, had no spare laces and no tags. The laces had knots along their length. The soles were scuffed. Clearly a return. A bit disappointing, but so comfy I kept them anyway.”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your review. Items are sourced from the warehouse and our stores, we cannot guarantee they have not been tried on or on display however thie should not impact on the quality of your shoes. Please accept my apologies for the quality of the items received. We are pleased to hear that the service and price as well as delivery were good and if we can answer any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
M Carroll
Verified Buyer
“I was delighted to get the shoes I was looking for as I couldn't get a pair In Ireland,however I was disappointed with the delivery charge to ireland thought it was too expensive”
Helpful Report
Posted 8 years ago
J Gouldbourne
Verified Buyer
“Unfollow, this time you didn't! Better next time I hope”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The website is good”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Couldn't fault the Charles Clinkard customer service. However not such a great experience trying to arrange delivery of items.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Unfortunately the wrong shoe size was sent. Quick response when I emailed about the problem though. Shoes returned for a refund as same shoes now available cheaper in the correct size. Quick and polite responses via email.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I love the children's shoe range”
Helpful Report
Posted 8 years ago
K Logan
Verified Buyer
“I gave only 3 stars for this reason The service in terms of keeping me informed of where my order was etc. was faultless - it arrived exactly within the hour I was told it would - I have no complaints there. However the shoes did not fair so well - unfortunately they were too small - but even if they hadn't been I would have sent them back - they were not in good condition, the suede marked and the soul of the shoe had the lining removed where a previous sale sticker had obviously been. These shoes were in the sale but still £65 compared to £85 so not bargain basement. A little more QC on what is being sent would have led to less disappointment.”
Helpful Report
Posted 8 years ago
Dear Karen, Thankyou for your review. We are sorry you received a poor quality item, we do have products come in from stores as well as our warehouse however this should not impact on the overall quality of the shoes we send. We are very disappointed and can see you have now returned these for a refund. Please note, we have sent a further email regarding this and if we cna help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
E Devine
Verified Buyer
“I had a day you were delivering I made arrangements for courier to leave my parcel as o had an appointment I came home with a card on the floor saying they would deliver the next day no delivery I rang the company and they said they don't deliver saturday it would have to be Monday ok by lunchtime I phoned and they said they tried to deliver it at 10 am and no answer I said myself and my cleaner was here my cleaner was outside at 10 o'clock tidied my front the person I spoke to phoned the driver and he said he would come back with my parcel he came back in the afternoon the lady I spoke to said the driver tried to deliver my parcel 3 times I shop on line all the time I know my parcel men asos Amazon river island Argos I will not be using your delivery service again the driver could not be bothered the Friday when I should have had the parcel he took a photo of my door and I left a message to say to leave parcel or leave it with my neighbour and I had too much hassle over my delivery Mrs e Devine”
Helpful Report
Posted 8 years ago
Dear Elizabeth Thankyou for your review. It is disappointing to hear of your experience regarding the delivery of your item and also that it took a number of das to receive this. Interlink are an excellent courier service who have the one hour time slot and safe place options available to the parcel recipients and we are sorry your instructions were not followed. We do have alternative options available for delivery such as Royal Mail, UK Mail and you can also choose Collectplus when placing your order which is were you select s local store with thi option to obtain your items at your convenience. I hope you will consider ordering again and if you need further assistance do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Very efficient service. Shoes delivered to my door”
Helpful Report
Posted 8 years ago
E Roe
Verified Buyer
“I paid for express delivery and my shoes were delivered a day late. So not happy.”
Helpful Report
Posted 8 years ago
Dear Ellen, Thankyou for your review. Express delivery is dispatched within 2-3 working days and does not include a Saturday or a Sunday. If the items requested are not in our warehouse then we ask fr this to be transported in and this can cause a small delay on a customer order. Your parcel was sent on the third working day and we are sorry you were disappointed with this service. We offer a free standard delivery which is dispatched within 5 working days and additionally a Next Day service which is £5.99 per item and is available if the stock is in the main warehouse. As a gesture of goodwill, the Express charge has been refunded for you today. If we can help further do not hesitate to contact us. Kind Regards Nicola Tyrrell Customer Services
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 50,174 reviews
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