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Charles Clinkard Reviews

4.8 Rating 50,176 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,186
 Metrics Info
4.8
Based on 50,176 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
E MORRIS-JONES
Verified Buyer
“The order was dealt with very quickly & efficiently. Unfortunately, the shoe in the size 6.5 was not available when the order was being prepared which was a bit disappointing since the size 6.0 that was sent turned out to be too small. Please revise your stock system in order to avoid this happening again.”
Helpful Report
Posted 7 years ago
Thank you for your review. We are sorry to hear that the 6 that you ordered was too small and the 6.5 that you ordered was unavailable. Sometimes demand will outstrip supply which has happened here, although we try to avoid the item still showing as available it can on occasion receive an order for that item. When a credit/debit card is used, we do not take any payment until the point of dispatch so no payment is taken. I sincerely apologise for any inconvenience and do hope that you find the shoes that you require. With regards, Janice Ruddock - customer services
Posted 7 years ago
Anonymous
Verified Buyer
“I am still top receive my shoes. They were delivered to another person.”
Helpful Report
Posted 7 years ago
Hello, Thankyou for your review. We are very sorry that the items sent were incorrect. We have noted on the order that this is currently being investigated for you and also we have assisted with covering any costs you incurred. Please be assured that we have fedback the concerns to the team who dispatched the products to ensure this confusion does not occur again. If we can assist further do not hesitate to contact us on 0044 1642 60 61 62 or send an email to sales@clinkard.co.uk. We hope this is helpful. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“Love the Gabor shoes, customer service not so much. Empty Meadowhall shop, two assistants chatting, I was looking for help with a well fitting shoe because of bunions. Assistants not helpful with helping me choose and fit until I decided to buy, then very eager to upsell cleaning products and urged me to give feedback. Why were they unaware they might not come out of that well? Followed link to website given with the receipt, it said "How did we do?" But not easy to find where to give feedback. Hence only 3 stars”
Helpful Report
Posted 7 years ago
Thank you for taking the time to leave a review. I sincerely apologise for the Customer service that you have recieved. This is not what we like to hear and please be assured that this will be addressed internally so that it does not happen again. We do hope that this will not put you off shopping with Charles Clinkard shoes and hope that if you visit the shop again that you will find the customer service has improved. Thank you again and we are genuinely sorry that you have had this experience. With regards, Janice Ruddock - customer services.
Posted 7 years ago
S Gray
Verified Buyer
“I do love my superga, currently wearing them touring Italy. However when I got them the right shoe was dirty(appeared shop worn) I didn't mind as I wanted them asap and delivery was very fast. But someone else may be disappointed at the not so fresh new look of one shoe.”
Helpful Report
Posted 7 years ago
Thank you for your review. Wea re sorry to hear of this. Sometimes our shoes may have been tried on in store but they should be quality checked before disapatch to ensure that the shoes are in perfect order before sending out. Please be assured that we will pass your comments on to our dispatch team to be more vigilant and avoid this happening again. With regards, Janice Ruddock - customer services
Posted 7 years ago
K West
Verified Buyer
“Disappointed that we didn't receive the torch that was meant to come with the Geox shoes. My boys were expected this.”
Helpful Report
Posted 7 years ago
Dear Karen, Thankyou for your review. Please accept our sincere apologies that the Geox shoes were without the free gifts. I have arranged a parcel today for you and will have this posted to help bring a smile to your little boys faces. These should be with you next week. If we can help further do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 7 years ago
R Prajapati
Verified Buyer
“Got my shoes to arrive”
Helpful Report
Posted 7 years ago
G Edgar
Verified Buyer
“part delivery arrived”
Helpful Report
Posted 7 years ago
Dear Gwyneth Thankyou for your review. We have checked your order and can see that two items were posted out seperately as one item was sent directly from Lotus. Please can you confirm you received two items as per your order? We are sorry for any confusion and if we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 7 years ago
S
Verified Buyer
“Shame that one shoe had a sale sticker on the inside which took a good half hour to remove with specialist remover.”
Helpful Report
Posted 7 years ago
J Mayes
Verified Reviewer
“I loved these shoes but the toe on the right shoe was not the same shape as the left shoe and it really did notice, I was extremely disappointed. The staff were very helpful and checked their stock but unfortunately they all had fault. The help with return and refund was very good. If the fault could be corrected I would love to own them, such good quality leather.”
Helpful Report
Posted 8 years ago
Dear Jan Thankyou for your review. We are very sorry for the concerns you had regarding your order for the Hispanitas. I can see we have now issued a refund and covered your postage costs. If we can help further do not hesitate to contact us on 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“My product was disappointing as one pair was cancelled with no explanation, and I had to return the other pair as they were damaged, my return in the store was quick and easy.”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your review. When you placed your order for the sandals, they were a low stock item which means there are around three or less pairs available. As we also sell stock through stores as well as online, the items may sell out and unfortunately we are then forced to cancel the items. I can confirm that we sent an email to you via your order on the 14th August to apologise and advise that the item required was not available and a refund was issued back to the method of payment. I am sorry if you have not received this. We are pleased you found the returns in store quick and easy and hope you will return to us in the future. If we can offer further assistance please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“the first three pairs of shoes I bought were great, then a pair of slippers which, before I bought I spoke to a lady who told me the ones I wanted were really quite a slim fit so I ordered them, when they arrived they were not a slim fit so I had to return them, the next pair of shoes were lovely except there was a fault in the way the toe was finished on one shoe, all others were the same so no replacement. I shall still look for my shoes first at Charles Clinkard and hope all will be ok, no complaints about delivery or returns and refunds”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good selection of footwear, very tempting but buying shoes online is not for me. Returning the shoes I had ordered was expensive.”
Helpful Report
Posted 8 years ago
Dear Anonymous Thankyou for your review. We ask customers to pay for returns as we offer a very competitive standard delivery service which is free and with the customer in 2- 5 working days. Items can be taken to a Charles Clinkard store free of charge or sent back either via Royal Mail, Hermes or other additional alternatives. Collectplus have a good return service, £4.23. which covers up to 10KG in weight and would have been ideal for the multiple items you returned. We are sorry you have not enjoyed the online experience and hope you will give us another opportunity. Kind Regards Nicola-Web Customer Services
Posted 8 years ago
C Rowe
Verified Buyer
“Delivery time was acceptable,no excess packaging which is good,overall quite satisfied”
Helpful Report
Posted 8 years ago
P Hall
Verified Buyer
“A better selection of shoes to choose from then Clarkes.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good quality shoes but slow delivery”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your review. On checking your order, standard delivery was selected which is free an dispatched within 5 working days. We are sorry you were disappointed with the delivery speed, we do offer alternative options such as Next Day which at a cost of £5.99 will have your order with you on the next working day. (If placed on a Saturday or a Sunday then this will be dispatched Monday for Tuesday delivery) If you need any further queries do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Good price but very slow delivery”
Helpful Report
Posted 8 years ago
Dear Anonymous, Thankyou for your feedback. We are naturally sorry to hear you are disappointed in the delivery of your item. You selected our standard delivery which is dispatched within 5 working days and does not include the weekends. We do offer faster deliveries such as Next Day service and also Express, these are at an additional cost and subject to availability. If we can help further do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“Quick email response for shoe size question, enabled me to make the choice and purchase the item with confidence”
Helpful Report
Posted 8 years ago
S Shotton
Verified Buyer
“Was very happy with the delivery service. Arrived promptly. Unfortunately they were too big. Was really annoyed to find out it would cost £3.99 second class postage, to return them.”
Helpful Report
Posted 8 years ago
Dear Sandra, Thankyou for your feedback. We are sorry you were disappointed with the returns procedure. We offer a free standard delivery service which is dispatched within 5 working days, we ask customers to pay the returns fee back. We have passed your comments over regarding our returns policy and we will look into offering a free returns service in future. Items can also be taken into a store and on checking your address, you are welcome to take a return into the Castleford store. If we can offer further assistance in the future please call 0345 241 7742. Kind Regards Nicola-Customer Services
Posted 8 years ago
Anonymous
Verified Buyer
“By offering to order my Size in a shoe I liked. Q”
Helpful Report
Posted 8 years ago
S Cornish
Verified Buyer
“Time between order and dispatch was slow compared to most other online retail stores. Returns are not free, which is a big let down.”
Helpful Report
Posted 8 years ago
Dear Sadie Thankyou for your review. We offer a competitive free delivery service with dispatch within 5 working days. This does not include weekends currently and your parcel was sent on the 4th working day. We do have faster delivery options available, including Express (£2.99) which is guaranteed dispatch within 2-3 working days and additionally, if the product is available in the warehouse, Next Day at £5.99 would have your item delivered to you on the next working day as long as the order is placed before 3pm. With regards to returns, we ask customers to return items to us at their own cost, you can also take returns to a local Charles Clinkard store where a refund/exchange will be processed. We are sorry to hear you were disappointed and if we can offer further assistance please call 0345 241 7741, we are available 7 days a week and as late as 8pm Monday to Thursdays. Kind Regards Nicola-Customer Services
Posted 8 years ago
Charles Clinkard is rated 4.8 based on 50,176 reviews
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