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Charles Clinkard Reviews

4.8 Rating 52,429 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,933
 Metrics Info
4.8
Based on 52,429 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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B
Verified Buyer
“I bought a pair of black gabor sandals size 6.5 ànd ordered the same pair size 7 in store to check fitting. They arrived promptly but were unfortunately silver so I had to go back to store, a journey of 11 miles to take them back for a refund .”
Helpful Report
Posted 9 months ago
Thank you for your feedback, I’m really sorry to hear about the mix-up with your order, the store have asked us for silver in error. The order confirmation email will have shown this, unfortunately it seems that you didnt see this. .We are sorry that you have had to go to the store for a refund. You can also post a piurchase back to us for refund if it means a long trip. You can call us 7 days a week on 0345 241 7742 if you have any problems and we will do our best to resolve them for you. Kind regards, Janice - customer services
Posted 9 months ago
C
Verified Buyer
“Excellent experience from ordering to delivery. Would use it again.”
Helpful Report
Posted 9 months ago
G
Verified Buyer
“The staff in your Chichester branch, are always happy to help, also try and order if something is not available. I quite often recommend people to the shop.”
Helpful Report
Posted 9 months ago
V
Verified Buyer
“Excellent service. Sandals arrived two days after I placed my order”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Staff always helpful. The shop in Keswick keeps a good stock and only once have I had to return to get the right size which the shop got in for me. There is always enough staff and so you don't wait too long to be served- this is unusual these days”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Lovely pair of leather sandals.”
Helpful Report
Posted 9 months ago
B
Verified Buyer
“Excellent service and prompt refund”
Helpful Report
Posted 9 months ago
B
Verified Buyer
“Excellent service great product, would certainly use again.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Unfortunately, the shoes I received did not have the same colour soles. (one was white, the other was yellow) It looked as though one of them may have been out on display. Very disappointing.”
Helpful Report
Posted 9 months ago
Thank you for your review, I’m really sorry to hear about the mismatch in the shoe soles. I understand how disappointing this can be. Orders should be checked before dispatch, we will be sure to let our dispatch team know and ask them to be more careful to avoid disappointment to others. Kind regards, Janice - customer services
Posted 9 months ago
A
Verified Buyer
“Excellent comfortable shoes, quick delivery and quality packaging. Will definitely order from here again.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“The service was wonderful. The website was easy to navigate and the beautiful shoes arrived very quickly.”
Helpful Report
Posted 9 months ago
M
Verified Buyer
“Good selection of shoes at competitive prices. Staff in store very helpful. I just wish the website was a little less clunky and slow.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Ordered a pair of Birkenstock trainers, arrived promptly and excellent quality, great fit and very comfortable. Delighted with the product and the service.”
Helpful Report
Posted 9 months ago
M
Verified Buyer
“Website awful on the day I ordered. I work in digital. It either has serious issues or you you were under a DNS attack. Very hard to pay by any means due to this. I was nervous to proceed with the transaction for fear your site was compromised. Luckily for you I really wanted the shoes, unavailable in that size anywhere else, and persisted for the best part of an hour. Delivery was fabulous.”
Helpful Report
Posted 9 months ago
Thank you for your feedback, I sincerely apologize for the issues you experienced on our website during your order process, we did have some problems last week. Technical difficulties can be frustrating, especially when you're eager to purchase something you love. I’m pleased to hear that, despite this, you were able to successfully complete your order and that the delivery went smoothly for you. We appreciate your persistence and hope you truly enjoy your new shoes! Kind regards, Janice - customer services
Posted 9 months ago
C
Verified Buyer
“Lovely shoes. I have several pairs. Charles Clinkard shoe sizes are completely reliable.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“As always my irdee was dealt with speedily and efficiently. Thank you CC”
Helpful Report
Posted 9 months ago
H
Verified Buyer
“I went to the shop in Warwick. The shop assistant was very helpful and had a lot of patience. I tried on a lot of shoes. I have wide , problem feet and wasn't hopeful I would find something suitable. But she reassured me she would find me something. And she did. the colour I wanted wasn't in stock, but she kindly ordered them for me to be delivered to my home address. I have to say I was very impressed with the fantastic service. Thank you.”
Helpful Report
Posted 9 months ago
M
Verified Buyer
“Good website, lots of choices. My order arrived quickly and well packaged.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Fast and speedy process, kept well informed regards where goods were and when to expect them. Driver was prompt and delivered just 10 minutes into my hour slot. Lady that sold to me very reassuring. Very happy with goods”
Helpful Report
Posted 9 months ago
L
Verified Buyer
“Reliable seller of my favourite Gabor sandals. Easy to order - speedy fulfilment of order. Been very happy to use this company rather than Gabor itself!”
Helpful Report
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 52,429 reviews
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