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Charles Clinkard Reviews

4.8 Rating 52,994 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,686
 Metrics Info
4.8
Based on 52,994 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

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D
Verified Buyer
“I ordered pair of leather slippers after seeing them on line. I already had a pair from charity shop @ 5 years ago so it was time to renew them. Ordered new ones easily & they were delivered on time. Very easy process”
Helpful Report
Posted 10 months ago
G
Verified Buyer
“Twice I have asked for my order to come by Royal Mail even if I had to pay extra. Was my request followed through even though I was told it would be and what happened - low and behold it came by an independent delivery which causes me problems so please do not sweeten me by agreeing to use Royal Mail and once my order has been taken my request is ignored. Your customer query office will confirm this.”
Helpful Report
Posted 10 months ago
M
Verified Buyer
“I've shopped with Clarles Clinkard before so I know them to be a very reliable company. My orders arrive promptly and if I need to return anything that's fine to.”
Helpful Report
Posted 10 months ago
E
Verified Buyer
“Unfortunately the shoes arrived with worn laces. I now have the trouble of sending the shoes back. Why wasn’t the shoes checked before shipping out. Frustrating.”
Helpful Report
Posted 10 months ago
S
Verified Reviewer
“Absolutely amazing service today from Molly at Charles Clinkard in Witney! She was friendly, efficient and patient with us, carefully and professionally ensuring the new school shoes were going to be a perfect fit. Both children are thrilled with the new shoes :) Thank you, Molly!”
Helpful Report
Posted 10 months ago
T
Verified Buyer
“Love my new Riekers. Thank you Clinkies. Your my new farriers 👍 Easy to order. Fast service in the post. I’m coming back soon 😎”
Helpful Report
Posted 10 months ago
S
Verified Buyer
“I was on holiday when they arrived got back put them on - haven’t taken them off since!absolutely LOVE them it’s like walking on air!!! Will buy another pair in the autumn 💖xx”
Charles Clinkard 5 star review on 11th August 2025
Helpful Report
Posted 10 months ago
A
Verified Buyer
“Lovely comfortable sandals and the colour goes with everything.”
Helpful Report
Posted 10 months ago
C
Verified Buyer
“Beautiful Shoes, easy to navigate around website. Great delivery”
Helpful Report
Posted 10 months ago
A
Verified Buyer
“Good choice of shoes. Found what I wanted. Delivery efficient and I'm a happy customer”
Helpful Report
Posted 10 months ago
E
Verified Buyer
“I ordered 3 pairs of school shoes for my daughter online. Popped them into my local store to check fit, they were two sizes too small. The lady in store fitted a perfect pair for my daughter and returned my online purchase in store. Completely hassle free. Great service.”
Helpful Report
Posted 10 months ago
M
Verified Buyer
“I saw sandals I liked in a sale whilst on holiday. When it turned out they did no longer have my size available, they offered to check online, order them for me and send them to my home free of charge. I really appreciated the solution-focused thinking and the care with which the order was handled.”
Helpful Report
Posted 10 months ago
E
Verified Buyer
“It is lovely to get quality comfortable wide fitting products directly from the shop. Assistants were very helpful too.”
Helpful Report
Posted 10 months ago
L
Verified Buyer
“Very pleased with my new bag. Fantastic quality and beautifully wrapped, delivery was speedy. Bonus value as in the sale.”
Helpful Report
Posted 10 months ago
J
Verified Buyer
“When the last pair of shoes I ordered couldnt be fulfilled as they were out of stock, a special order was placed to Germany for me. In the teamtime the item became available again and were shipped sooner. Good communication and customer service going the extra mile - rare these days! Any other retailer would have just sent an email saying the item was no longer in stock and that would be it.”
Helpful Report
Posted 10 months ago
S Issur
Verified Reviewer
“Re Gabor Nulon Trainers I recently bought these Trainers in dark blue and I was fairly confident they were going to fit as I got 1/2 size bigger plus I made sure they were wide fit. I had checked the online reviews too which were positive. I was disappointed that after a long walk, all my toes had rubbed against the top of the shoes and were red because they had blistered. Whilst wide fit, the depth of the shoes in the toe region was narrow. I hope this helps people who are thinking of buying these trainers. This is the second pair of shoes from Gabor that has the same problem and as a result, I will stop buying from this brand even though they look nice online.”
Helpful Report
Posted 10 months ago
Thank you for your review, I’m sorry to hear that your experience with the Gabor Nulon Trainers wasn't as expected. While it's great to hear you chose a wide fit and considered size adjustments, it’s disappointing to learn about the discomfort you experienced during your walk. This style features a removable insole allowing you to easily adjust the fit, or add a custom orthotic or insole for added comfort and support. This would mean that when you take the first insole out, the area within the shoe is more roomy and should create a better fit for you. Thank you for sharing your thoughts, and we truly hope you find by taking this insole out, you have a pair of shoes that meets your expectations. Kind regards, Janice - customer services
Posted 10 months ago
S
Verified Buyer
“Excellent service. Nice to deal with. Order arrived promptly. They know what customer service is unlike so many other organisations who do not even want to pick up the phone and talk to you.”
Helpful Report
Posted 10 months ago
A
Verified Buyer
“No problems. Item as described, and on time.”
Helpful Report
Posted 10 months ago
B
Verified Buyer
“Excellent service and beautiful shoes thanks”
Helpful Report
Posted 10 months ago
J
Verified Buyer
“Very narrow. Box damaged. One shoe looks as though it's been worn. Am about to return them.”
Helpful Report
Posted 10 months ago
Thank you for your review, I’m sorry to hear that one of the shoes appeared to have been worn. We strive to ensure that all products shipped are in perfect condition and that packaging is intact, although a box can get damaged in transit. Your feedback about the condition of the shoes is important to us, and we appreciate you bringing this issue to our attention. I have tried calling you and left our number, and hope to try again later today. If you need any assistance with the return process, please don't hesitate to reach out to our customer service team. Kind regards, Janice - customer services
Posted 10 months ago
Charles Clinkard is rated 4.8 based on 52,994 reviews
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