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Charles Clinkard Reviews

4.8 Rating 51,849 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,140
 Metrics Info
4.8
Based on 51,849 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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V
Verified Buyer
“Purchased a pair of Paul Green Mia boots and then purchased a 2nd pair in different colour as they were so lovely! Speed of delivery from Charles Clinkard was excellent. Will be shopping here again!”
Helpful Report
Posted 1 year ago
Mrs
Verified Buyer
“Delighted with this company. Boots are very good quality and the leather is so soft. I ordered 2 sizes and got a quick refund on the returned pair although you do have to pay for the return postage.”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“First order with Charles Clinkard, very satisfied with ease of ordering. The shoes arrived in a timely manner. Very happy with my order. Will definitely use this company in the future”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Love these. They are really comfy, like slippers. Leather is soft on the feet with cushioned soles. True to size”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Excellent delivery service, good quality products. Simple returns procedure either in a store or by post.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Loved shopping with the staff in the Keswick branch of Charles Clinkard. They were super friendly and really helpful. Helped me make the best choice of boot and purchase options. Thank You”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Shoe boots a real sale bargain and individually wrapped as well! Arrived safely and promptly. Would definitely recommend Chatles Clinkard.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“A very good range of shoes etc available on the website. I was very pleased with my boots, exactly what I wanted. They arrived earlier than predicted and well packed. I would not hesitate to buy from Charles Clinkard again.”
Helpful Report
Posted 1 year ago
A
Verified Reviewer
“Just bought some shoes for my wife from your store in The Mall, Bristol. Was served by a delightful young lady called Jackie. I don't like shopping but she made it a pleasurable experience. You are fortunate to have her as a Sales Assistant........a potential Manager !”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“Very helpful and friendly staff”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Prompt delivery and super lovely boots”
Helpful Report
Posted 1 year ago
M
Verified Buyer
“Great company with large range of products and brands. Never disappoints. Highly recommended.”
Helpful Report
Posted 1 year ago
H
Verified Buyer
“Helpful staff Easy order process Brilliant return policy”
Helpful Report
Posted 1 year ago
B
Verified Buyer
“My boots came a day late but that was fine”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“The shoes I ordered seemed fine, but the size was wrong. The company have a strange way of translating European to UK sizes, so the shoes are too small. When I spoke to customer services, they insisted I pay the return postage in order to get a replacement! Seems unfair as I had ordered the correct size, so I won’t be using this company again.”
Helpful Report
Posted 1 year ago
Thank you for your review. We sell different brands of shoes from different Countries and we ourselves do not dictate the sizing on the shoes, that comes from the manufacturer. We allow a good time for return so long as unworn so that you can try them in the comfort of your home, but yes we ask the customer to return at their own cost if it is a fitting issue and not a fault. Delivery to the customer is free, and also if an exchange is needed, we cover the delivery cost again. There is a link on our website to a Royal Mail portal, where returns cost just £3.20 for a tracked service. We do have reviews showing on our website so people can read and get an informed opinion from other customers. Previous reviews seem to be very good for this particular shoe, so we are disappointed to hear that it was not right for you. We are sorry that you were disappointed on this occasion. Kind regards, Janice
Posted 1 year ago
L
Verified Buyer
“Excellent service both for delivery and refund of a return of one item.”
Helpful Report
Posted 1 year ago
Z
Verified Buyer
“Easy ordering, quick delivery, no issues”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“Excellent service. Product came immaculately wrapped. Would definitely purchase from again.”
Helpful Report
Posted 1 year ago
V LW
Verified Reviewer
“We called into the York store to collect a pair of boots we'd ordered online and ended up buying four more pairs of shoes in the sale. Joshua was really helpful and what started off as a routine chore ended up being a really enjoyable experience. We will certainly be back!”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Had to send shoes back to small, Wasn’t happy paying £6.95 to send them back”
Helpful Report
Posted 1 year ago
Thank you for leaving us a review. I am sorry to hear your purchase was not suitable. As per our terms and conditions, we ask customers to cover the cost of returns postage but offer a Royal Mail label on our returns portal for £3.20. I am sorry if you were not informed of this. I can confirm your return was received and a refund issued to your PayPal account. Kind regards, Hannah, Customer Services
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 51,849 reviews
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