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Charles Clinkard Reviews

4.8 Rating 53,794 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,724
 Metrics Info
4.8
Based on 53,794 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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A
Verified Buyer
“Very pleased with my purchase.”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“A reliable company to use for a great range of footwear.”
Helpful Report
Posted 1 year ago
T
Verified Buyer
“Easy ordering. Fast delivery by Royal Mail. Packaging excellent. Very pleased with my order.”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“the only place on lone i could find the correct size. Arrived quickly .”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Excellent helpful service”
Helpful Report
Posted 1 year ago
P
Verified Buyer
“Arrived on time Very comfortable”
Helpful Report
Posted 1 year ago
L
Verified Reviewer
“Bought Bioeco sandals in gold for a wedding I recently attended - the sandals were comfortable all day (approx 8-10hours wear) and required no ‘wearing in’. However on putting them away I discovered they were badly marked and the colour had somehow rubbed off on one of the shoes. The polish I was sold didn’t help in restoring the leather. Hence I don’t recommend these shoes as they are not fit for purpose. Clinkards offered a 20% discount on purchasing another pair of shoes-highly unlikely will be purchasing there again!!!! Couldn’t upload photos to review unfortunately :-((”
Helpful Report
Posted 1 year ago
Thank you for taking the time to contact us. I'm sorry to hear that you're unhappy with your recent experience. Following a thorough assessment, as discussed, the damage to your purchase was the result of abrasion and not a manufacturing defect. Regrettably, for this reason, we were unable to offer a refund on this occasion. I appreciate how disappointing it can be when this happens with newly purchased footwear, and I completely understand your frustration. Whilst we are unable to accept responsibility in this instance, please accept our genuine apologies for the inconvenience and upset caused. Kind regards, Rosie | Customer Services
Posted 1 year ago
Mrs
Verified Buyer
“Very good quality slippers which arrived quickly. I have bought several pairs of these slippers over the years and, although they are expensive, they last a long time”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“Excellent product and service although delivery could have been quicker.”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“Parcel came on time and the sandals were lovely and as described”
Helpful Report
Posted 1 year ago
C
Verified Buyer
“I have shopped at Clinkard shop before in another city. having re-located I chose the York branch of Clinkard specifically becuase I needed some advice prior to making a purchase. I found the staff to be very helpful and I do intend to shop there again.”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Liked and kept the shoes easy to buy and quick to deliver”
Helpful Report
Posted 1 year ago
B
Verified Buyer
“Delivery quick and easy to order, however I am waiting on refund for my return. I will review once I receive this. Refund received. Excellent service”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“easy to order and speedy delivery”
Helpful Report
Posted 1 year ago
S
Verified Buyer
“Have used this company many times for buying Gabour shoes. Service is fast and shoes always packed well. Not used the returns service.”
Helpful Report
Posted 1 year ago
O
Verified Buyer
“Excellent prodcut and delivered in a timely manner”
Helpful Report
Posted 1 year ago
A
Verified Reviewer
“Shoes bought are clearly a returned pair prior to my purchase. Inner cardboard support for right shoe missing and lace tied differently to left shoe. Evidence of scratches to right shoe demonstrating that shoes have not been checked before reselling. Shoebox crushed on one end and security tape cut. Quality control needs improving. Also can't upload photos.”
Helpful Report
Posted 1 year ago
Thank you for your feedback. I’m really sorry to hear about the issues you faced with the shoes you received. On our website it reads QUALITY CHECKS In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss. We are sorry that you were let down on this occasion. If you have not yet done so, please reach out to our customer service team with your details, and they will be happy to assist you. 0345 241 7742 or email sales@clinkard.co.uk Kind regards, Janice - customer services
Posted 1 year ago
L
Verified Buyer
“Website easy to use, lovely handbag, good price, well packaged and quick delivery.”
Helpful Report
Posted 1 year ago
H
Verified Buyer
“Delighted with my grandson's red canvas shoes. I am wearing my lotus sandals which are do comfortable.”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“Excellent service as always! Love my trainers, the amulet blue ones.”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 53,794 reviews
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