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Charles Clinkard Reviews

4.8 Rating 52,215 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,689
 Metrics Info
4.8
Based on 52,215 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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A
Verified Buyer
“The service was exempalary and as I already owned a pair of the pikolinos shoes which were excellent I ordered another pair in the same size. Unfortunately the pair I ordered were much larger than my original pair so I had to return them. I could not fault the process from ordering to returning my shoes.”
Helpful Report
Posted 3 months ago
C
Verified Buyer
“Friendly and helpful staff at Shrewsbury store. Have used this company for years wherever we have lived.”
Helpful Report
Posted 3 months ago
L
Verified Buyer
“Good service”
Helpful Report
Posted 3 months ago
P
Verified Buyer
“Very helpful staff in shops and speedy arrival of a pair of boots ordered.”
Helpful Report
Posted 3 months ago
R
Verified Reviewer
“We made our annual pilgrimage from Lincolnshire to Keswick and visited the store in Keswick and was served by Sue. Absolutely fantastic service great store layout with generous sale discounts all in all a perfect personable and professional experience we will definitely be back again next year! Thank you, Sue”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Ordering and delivery good.”
Helpful Report
Posted 3 months ago
E
Verified Buyer
“Very pleased with my boots. Only problem is you have to pay taxes for delivery in Sweden.”
Helpful Report
Posted 3 months ago
D
Verified Buyer
“I bought a lovely pair of shoes for my granddaughter in the sale.Beautiful soft leather and excellent quality.I bought with confidence knowing I could return if unsuitable. The whole experience from ordering to delivery I cannot fault.”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Good quality and prompt delivery.”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Good quality shoes arrived quickly.”
Helpful Report
Posted 3 months ago
J
Verified Buyer
“Nothing wrong with the quality of the Barbour slippers but the delivery service by DPD was a disgrace which will stop people from buying from you.”
Helpful Report
Posted 3 months ago
R
Verified Buyer
“Great Rieker trainers at a great price, quick delivery, highly recommended”
Helpful Report
Posted 3 months ago
P
Verified Buyer
“Love the website easy to find your way round and fast delivery. If you’re ever in Cribs Causeway shopping centre this shop should be on your list”
Helpful Report
Posted 3 months ago
E
Verified Buyer
“Very good website. Easy to navigate. Excellent choice of products. Good prices. Fast delivery.”
Charles Clinkard 5 star review on 16th December 2025
Helpful Report
Posted 3 months ago
D
Verified Buyer
“Great company to deal with, fast delivery and the Bugatti trainers are first class, will defo be dealing with again. Keep up the good work”
Helpful Report
Posted 3 months ago
C
Verified Buyer
“The boots were fine but the Barbour box was in a disgusting state. Ripped plus sellotaped on the corners broken handle Hand writing on the outside of the box ( must have been on display) This is a Christmas present which I feel ashamed of !!! Absolutely awful and from what I thought was a high value shop. I paid for express delivery and they still took a week to arrive Terrible service especially as I could have got them elsewhere for £79”
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave your review. Naturally, it is disappointing to read your comments. I am very sorry to see the condition of the box, and I fully understand your frustration, particularly as the item was intended as a gift. We aim to keep products in their original branded packaging wherever possible, as many customers prefer this. However, in this instance, our dispatch team should have repacked the item in one of our own boxes, and I apologise that this did not happen. The express delivery service guarantees dispatch within three working days, and your order was sent within the promised timeframe. Unfortunately, it appears that DPD was unable to complete delivery on the first attempt, which understandably may have given the impression of a delay. For the inconvenience caused, and in the hope of restoring your confidence in us, I have applied a discount to your order. I hope you will consider shopping with us again in the future, and I sincerely apologise for the inconvenience caused by this experience. Kind regards Rosie | Customer Services
Posted 3 months ago
D
Verified Buyer
“I paid for a gift wrap and it came in a plain box”
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave your review. I am very sorry to hear that your order did not arrive as expected. I have forwarded your comments to our warehouse team so they can investigate the matter further. I have issued a refund for the additional cost of the gift wrap, as well as your postage fees, in recognition of the inconvenience caused. Please accept my sincere apologies for any disappointment this has caused. Kind regards, Rosie | Customer Services
Posted 3 months ago
A
Verified Buyer
“Brilliant delivery and returns to the Mall”
Helpful Report
Posted 3 months ago
Mrs
Verified Buyer
“Excellent company”
Helpful Report
Posted 3 months ago
M
Verified Buyer
“As always beautiful quality. Exceptional service. Thank you”
Helpful Report
Posted 3 months ago
Charles Clinkard is rated 4.8 based on 52,215 reviews
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