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Charles Clinkard Reviews

4.8 Rating 52,219 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,693
 Metrics Info
4.8
Based on 52,219 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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D
Verified Buyer
“I paid for a gift wrap and it came in a plain box”
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave your review. I am very sorry to hear that your order did not arrive as expected. I have forwarded your comments to our warehouse team so they can investigate the matter further. I have issued a refund for the additional cost of the gift wrap, as well as your postage fees, in recognition of the inconvenience caused. Please accept my sincere apologies for any disappointment this has caused. Kind regards, Rosie | Customer Services
Posted 3 months ago
A
Verified Buyer
“Brilliant delivery and returns to the Mall”
Helpful Report
Posted 3 months ago
Mrs
Verified Buyer
“Excellent company”
Helpful Report
Posted 3 months ago
M
Verified Buyer
“As always beautiful quality. Exceptional service. Thank you”
Helpful Report
Posted 3 months ago
A
Verified Reviewer
“Thanks to Joshua and the team in York for the friendly welcome and excellent support and service. My husband is very happy with his new shoes and the item shipped to our home address arrived promptly. Thank you!”
Helpful Report
Posted 3 months ago
M
Verified Buyer
“Although my small annual purchase of lovely leather mules for my husband can't be of much importance, Charles Clinkard always treat it like a valued order. The procedure is faultless and the slippers arrive in double-quick time, beautifully packed, just right for Christmas. Thank you!”
Helpful Report
Posted 3 months ago
H
Verified Buyer
“Superb offers quick delivery, very easy to purchase goods”
Helpful Report
Posted 3 months ago
C
Verified Buyer
“Really liked the website site as it clearly showed which shoes have removable foot beds (as I need to fit orthotics) Great selection of stylish shoes, especially Gabor - great German engineering that really help my arthritic feet but are also stylish. Have bought from Charles Clinkard several times, always excellent communication and delivery. Ps top tip for people using orthotics for first time, go for a wide fit and at least a half size bigger than normal.”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Great customer service and great shoes”
Helpful Report
Posted 3 months ago
J
Verified Buyer
“Exactly all as it was announced, the delivery was not specially fast, im very glad with the product. And its a reliable supplier”
Helpful Report
Posted 3 months ago
M
Verified Buyer
“Always on time, and carefully packed. And a very personal service, which makes a big difference!”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“My order was as expected so no disappoint!”
Helpful Report
Posted 3 months ago
R
Verified Reviewer
“I received great service from Joshua in the York branch yesterday, his attention was the difference between my buying some shoes and not. Very pleased with my purchase.”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Shoes arrived they looked a bit worn/old. The colour didn’t look navy. They were a shimmery blue. Very disappointed on this occasion.”
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave your comments. We aim to be as accurate as possible in our listings but I am very sorry to hear the colour wasn’t what you expected. Please be assured, we have made our Warehouse Manager aware of the appearance of your order, as they should have been checked before sending and not received in a worn condition. Your refund has been processed and if you have any queries on our products, our Customer Service is available 7 days a week and can be reached by phone, email and live chat service. Kind regards, Hannah. Customer Services
Posted 3 months ago
L
Verified Buyer
“I'd seen the boots in my local shop, but then I became unwell so ordered them on line. Lovely boots and really comfortable. The only down side was that they were advertised at £59 99 but when I went to pay they came up at the usual price of £79.99. But then I got 10% discount as it was my first order online.”
Helpful Report
Posted 3 months ago
S
Verified Buyer
“First time using Charles Clinkard and extremely pleased with their service 👌🏼”
Helpful Report
Posted 3 months ago
G
Verified Buyer
“Good selection of footwear. Pleasant and helpful staff at shop visited.”
Helpful Report
Posted 3 months ago
M
Verified Buyer
“Very pleased with service and my favourite Gabor shoes.”
Helpful Report
Posted 3 months ago
A
Verified Buyer
“Good communication and fast delivery”
Helpful Report
Posted 3 months ago
K
Verified Buyer
“The service and delivery was all fine. Shoes were well boxed and packed. The right shoe, however, was a different colour than the left shoe. The lettering was worn away inside. I assume the shoe had been in a window or on display that long it had faded. I returned with a free returns label issued by Charles Clinkard.”
Helpful Report
Posted 3 months ago
Thank you for taking the time to review your recent purchase. I’m very sorry to hear about the colour discrepancy between the shoes and the worn lettering inside. To offer the greatest selection of products we sometimes source from our shops but have a rigorous quality check in place which should have avoided this. Please be assured, this has been raised with our Warehouse Manager. I can see you contacted our Customer Service team and am glad they were able to assist with a returns label that was convenient for you. A refund has now been processed and we hope you shop with us again so we can demonstrate our usual high standards. Kind regards, Hannah, Customer Services
Posted 3 months ago
Charles Clinkard is rated 4.8 based on 52,219 reviews
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