Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 50,192 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,218
 Metrics Info
4.8
Based on 50,192 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Larcombe
Verified Buyer
“Website problems, thought I'd ordered as went through PayPal payment route. Told 5 days later when I chased delivery that order hadn't full completed so not placed. Was told "it sometimes does that'. After that service was great but am reluctant to order again unless by telephone”
Helpful Report
Posted 10 years ago
Hello Julie, Thank you for your review and I am sorry about the problem you experienced placing your order originally. I am not sure why you have had a problem placing and order online - I have checked our system and we received orders before, during and after the time you had the problem. I have referred the problem to our tech team to see if they can see anything further. I am pleased that once the problem was resolved that you were happy with the service again. Please don't let this experience put you off ordering again - as mentioned above, we receive a vast amount of orders without any problem and it is very rare for problems such as yours to occur. If you would like any further advice about ordering online, please don't hesitate to get in touch. Kind regards Sam, Customer Services
Posted 10 years ago
J Sheldrick
Verified Buyer
“the website is good but on ordering a size 3 shoe and got sent a size 8 wasn't a good start. Had a label sent to me so I could send the shoes back and was told I would get the replacements this weekend have not heard anything. I have not had any communication to say the shoes are on their way. I was told you had to wait for my shoes to arrive back before you would send the correct pair out to me? don't know why I had to wait unless these were the only size 3 you had?”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry to hear you were sent the incorrect size. I will give you a call to discuss this further in the next 10 minutes. Kind regards, Rosie, Customer Services.
Posted 10 years ago
Y Gould
Verified Buyer
“Had an email to say shoes were on their way to store but no email to say when they had arrived - I don't live in Witney - could have done with some info before driving in to collect them!”
Helpful Report
Posted 10 years ago
Hello, Thnak-you for your feedback. As you suggested, ordinarily a member of staff from the store would call and/or e-mail to inform you that your order is ready for collection. I am sorry that you did not receive any correspondance on this occasion, and will look into it to ensure it does not happen again. Kind regards, Matthew, Customer Services
Posted 10 years ago
B Skrzypek
Verified Buyer
“I loved my grandaughter shoes, when I saw the box was torn I got worried. Yes the shoes had a two inch brown scuff on toe, stood out as shoes are white. I have managed to reduce the mark somewhat, I may still send them back, have not decided yet. Thank you.”
Helpful Report
Posted 10 years ago
Hello Barbara, Thank you for taking the time to give us your feedback. We received your email with regard to this on the 9th July and have been trying to contact you via email and voice mail. We are sorry to hear that the shoes have been damaged in transit, this can occasionally happen and we would like to be able to put this right for you. We do have another pair of shoes waiting to exchange for you if you would like and can provide a pre paid label for the return of the damaged pair. You can contact us on 0345 241 7742 quoting your order number and we can act upon your instructions. We hope that we can get the replacement shoes to you before they are needed. Thank you once again for letting us know what has happened, we look forward to hearing from you. With regards, Janice, Customer Services.
Posted 10 years ago
E Moses
Verified Buyer
“The service was very good, but unfortunately the picture on line was very misleading. The shoe looked. Dry different in reality.”
Helpful Report
Posted 10 years ago
Hello Estelle, Thank you for taking the time to leave your feedback and I am pleased, firstly, that you were happy with the delivery service. What is disappointing however, is that you were not happy with the product. I can see we have issued you a refund but there's no notes to say why they were returned. We would like the opportunity to look into this further, so if you can provide any further feedback, we would really appreciate it. We take great care to provide accurate, high quality images on our website, so that our customers receive what they expect. Any feedback you can offer that will allow us to improve our depiction of this shoe would be gratefully received. I look forward to hearing from you. Kind regards Sam, Customer Services
Posted 10 years ago
A Marie Benson
Verified Buyer
“Bought 4 pairs of shoes - one pair in two sizes - so sent one pair back - had to pay return postage - will not order shoes on the web from this company again.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your taking the time to leave your review. Unfortunately whilst we do offer free delivery on all items, as you pointed out, we do not currently offer free returns. We do try to make this as clear as possible on our website, so that our customers can make a reasoned decision when choosing to order with us, so I am sorry if you have missed this. We do regularly review our delivery and returns policies though, so please be assured that all your comments will be passed on and taken on board. Kind regards Sam, Customer Services
Posted 10 years ago
T Taylorjones
Verified Buyer
“It was my child's first pair of shoes. Other parents I know have been offered a photo of the child wearing their first pair of shoes. I was not offered this service. I didn't feel as though my experience was special and the service is obviously offered to do so.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I am sorry to hear you were unhappy with your experience in our Meadowhall branch. I have passed your details on to the Branch Manager who will be in touch shortly. Kind regards, Rosie, Customer Services.
Posted 10 years ago
S M Wagner
Verified Buyer
“Charles Clinkard has a very good collection of quality, comfortable, fashionable shoes which are normally difficult to find under one roof. It would be great if there were more retail outlets, particularly as the customer is obliged to pay the returns cost of online sales. Many websites offer free postal returns or free collect plus. As shoes are generally so difficult to select without trying first, I would definitely choose Clinkard more often if free returns were an option. Although it is possible to return shoes to a store, they are unfortunately few and far between. Our nearest is quite a distance away. Other than that, I have found the website easy to navigate and the service reasonable, although a little slow to despatch.”
Helpful Report
Posted 10 years ago
Hello, Thank you for taking the time to provide this feedback. As you have suggested, we do not currently offer a free returns service although you can return items to us via Collect + for as little as £3.49. However, we consistently review our procedures and I will pass your comments on for consideration. Otherwise, I am happy to hear you were pleased overall and I hope this does not deter you from ordering in future. Kind regards, Rosie, Customer Services.
Posted 10 years ago
D Mitcell
Verified Buyer
“Shopping easy, quick service, however delivery poor. Following notification of the delivery date I was asked if I would like the delivery address changed, as I knew I would not be at home on the notified delivery date I changed delivery address to a neighbours and received a notification via email that delivery address had been changed. On arriving home late evening I found a note stating "Parcel behind plant" after searching behind all plants no parcel was found. It was the following morning I was informed by a neighbour that they had seen a parcel on my doorstep by my plant plot a knowing I was not in they took the parcel to their house.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. Naturally, I am disappointed to read the content. Usually the couriers we use provide a first class service. I am happy to hear the parcel was safe on this occasion and you can be assured I will be investigating internally as to why your instructions were not followed. Kind regards, Rosie, Customer Services.
Posted 10 years ago
H Harris
Verified Buyer
“Service fine Click and collect could be faster as takes days longer in comparison with other companies. I could have done without the sale label stuck on the insole of the mules as I struggled to get it off and it has left a mark behind where the surface has been removed along with the glue of the label - the labels are not designed to be stuck onto a suede like finish.”
Helpful Report
Posted 10 years ago
Thank you for your message. I am sorry to hear you are disappointed with our Click & Collect service. We aim to despatch all items within 2-5 working days & when I have tracked your order I can see it was ready to be collected within 3 working days. If in future you require a quicker delivery, please let the shop know when you place the order and hopefully we will be able to accommodate. With regards to the sale sticker, I can assure you that over a number of years we have tried alternative solutions and unfortunately the current format is really the only way to be able to have sale prepared in the volume in which it offers our customers the best sale reductions. Putting stickers on the sole units is not an option as they fall off units of a certain composition and we have previously tried to put the stickers on plastic swing tickets, however to attach the plastic ticket you need to kimble it to the product and this causes further damage. I do appreciate your frustration though and of course we want customers to be delighted with their purchases. Often using a cloth with hot water will take of any residue. If you would prefer the branch to clean them up for you, please return to Oxford and they will be happy to do so. I hope this helps but if you have any further queries please do not hesitate to contact us. Kind regards, Rosie, Customer Services.
Posted 10 years ago
S Rosewarn
Verified Buyer
“I was very upset - i bought a pair of Gabor wedge mules - wanted black suede thought i clicked on that - when i got them they were green. i phoned and said my error and the said i had to pay to return them, i should have check my confirmation - i did it said military suede - i wanted black suede - i did not know they were not black, i thought it was correct as they did not show the shoes in colour then i would have known they were green and not black suede. The lady on the phone although very polite seemed to think i should have known military was green! Unfortunately, i leave myself with no shoes and a bill to return them to you or a trip from Watford to Guildford, then i do not pay postage. I will never use your site again - 1st and last time. very disappointed - it was not clear. At the same time i bought from jones - paid postage got exactly what i wanted - excellent! Clinkard - Poor not to be used or recommended very disappointed - wrote to customer services - they said to put the shoes in at the post office or drive 30 miles to Guildford - brillant Recommendation ( Now i am such a unhappy customer) I buy a lot of Gabor shoes, sandals and boots. Sam Rosewarn”
Helpful Report
Posted 10 years ago
Hello Samantha, Thank you for taking the time to write a review. I am sorry to hear about the problem you have had online ordering. I can appreciate that the term military suede may be misleading to some customers - it is indeed green, not black. This is the colour Gabor give us, so unfortunately we can't change it to just green. We would like to discuss this further with you, so we will give you a call in the next 5 minutes. We look forward to speaking to you soon. Kind regards Sam, Customer Services
Posted 10 years ago
L Hammerton
Verified Buyer
“I'm unable to give a higher score as when my order arrived one of the pair of shoes was the wrong size! which I needed as I had planned to wear them the evening after they arrived.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I would like to take this opportunity to apologise once again for the error regarding your order, and I am pleased to see that we have now been able to send out the correct item for you. I trust you are otherwise pleased with your purchase, and that you choose to shop with Charles Clinkard again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
C Atherton
Verified Buyer
“At £89.99 the Gabor Wallace shoes in black suede are the most expensive shoes I have ever bought and the most uncomfortable. I bought them for my holidays on board Queen Elizabeth and they absolutely crippled me! If rating Gabor shoes they would be in the minuses.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I'm sorry to hear that you've had this problem with your purchase. Gabor Shoes are renowned for being especially comfortable, but unfortunately, as with all footwear, you can never be 100% sure they will suit your feet without trying them on. I would like to invite you to leave product feedback on our website - as such comments may prove particularly useful to our other customers. You can do so here: http://www.charlesclinkard.co.uk/search/women-c1/shoes-c2/wallace-suede-mid-heel-court-shoes Otherwise, I hope that you continue to shop with us in future, and hopefully you will find an item which you love. Kind regards, Matthew, Customer Services
Posted 10 years ago
L Booth
Verified Buyer
“When my wife picked up her purchase one of the sandals had an obvious defect - quality control failure!”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback. I am concerned to read that your wife's shoe had a defect when you collected them from our Meadowhall store. All items should be rigorously checked before being dispatched, and I can only apologise that a proper check has not been carried out on this occasion. I will speak to the Meadowhall branch regarding this incident and follow it up with whoever checked your parcel, in order to avoid it happening again. We do pride ourselves on the quality of the shoes we provide, so I do hope this hasn't put you off shopping with us again in the future. Kind regards, Sam, Customer Services
Posted 10 years ago
C Turnbull
Verified Buyer
“They didn't have the shoes in stock for my daughter in her size so they ordered them to be posted out to us. We then took them in to the shop to be fitted. The assistant suggested using an inner sole to make them fit better and seemed to think they were ok but when the manager checked she said they definitely didn't fit. The difference of opinion of the two members of staff has made me very weary of shopping there again - if the manager hadn't have checked, we would have ended up keeping shoes that didn't actually fit! Having said that, the staff were very pleasant and patient with us.”
Helpful Report
Posted 10 years ago
Hello Claire, Thank you for providing feedback on your experience. You were served by a member of staff that was training and that is why a Manager’s opinion was sought. This is common procedure when a newer member of the team is working. This is in recognition of the fact that they are still learning and also, to avoid any incorrect fittings from leaving the store. Incorrect decisions can be made, by a new member of the team in training, but that is why we have the safeguard of a Manager’s opinion on every pair fitted. Shoe fitting is quite a specific skill and it is only once we are confident that a new member of staff is fully trained, that we will allow a pair to leave the shop without the Manager double checking the fit. This is for your protection, but also, it allows us to offer children and their parents a high level of expertise, irrespective of who is measuring. I hope this hasn’t put you off shopping with us again and thank you once again for passing on your feedback. Kind regards, Sam, Customer Services
Posted 10 years ago
A COOK
Verified Buyer
“Its a shame that you still market items that are out of stock and you are not planning to get further stocks in. I did give feedback but got a standard response!”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide your feedback. I can see that you have ordered a pair of shoes from us and that they have been delivered - I trust that you have received them and this feedback is in relation to our website in general. We always like to offer the maximum range possible to our online customers, and all of the items listed on our website are in stock in at least one size. Even if an item is as out of stock, our site gives the customer option to provide their e-mail and be informed if it does, in fact, become available again in future - be that from another customer's return or from new intake. If you would like to browse the items we currently have in stock in your size, you can do this by selecting your size using the custom search boxes on the left hand side of your browser. Alternatively, you can always call us on 0345 241 7742 and our sales team will be happy to help you. I hope this helps and hope that you choose to order with Charles Clinkard again in the future. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Johnston
Verified Buyer
“Saw a product on the web site and tried to order it in store but it was on line only Ordered it to be delivered to store. Received an email a couple of days later saying the item had been dispatched. 3 days later I contacted the store and was told it was on that days delivery. When I went to collect my purchase (late afternoon) the delivery was just arriving. However the assistant sorted it very quickly and I was happy with the service given.”
Helpful Report
Posted 10 years ago
Hello Susan Thank you for your feedback. We are pleased to hear our assistant in store was able to help you quickly. When placing future orders you may consider delivery to your home address which may save time for you. Hope this is of help to you. Kind Regards Patricia Stanton
Posted 10 years ago
S Stone
Verified Buyer
“I am still waiting for my shoes”
Helpful Report
Posted 10 years ago
Hello, Thank-you for your feedback. I am sorry to hear this, your order should definitely have been delivered by now and I will contact you shortly to discuss it further. I hope this helps. Kind regards, Matthew, Customer Services
Posted 10 years ago
S Humberstone
Verified Buyer
“I have difficulty getting shoes to fit, love the vast range that you have. But the staff seem to be serving two or three people at a time which is frustrating when you need to try in as many pairs as I do to get something to fit. I am returning the ones I have bought as when I tried them at home they still hurt my feet. I hope when I go in again that I can have a better service to try others on.”
Helpful Report
Posted 10 years ago
Hello, Thank-you for taking the time to provide this feedback. I am sorry to hear that you weren't satisfied with the service provided in one of our stores. We strive to always offer our customers the highest standard of service, even in busy periods, and I will pass your comments on to help ensure we can improve on your experience in future. I hope this helps, and that you continu to shop with Charles Clinkard. Kind regards, Matthew, Customer Services
Posted 10 years ago
J Buchanan
Verified Buyer
“Goods arrived within expected timeframe and very helpful to have Collect+. Unfortunately, I am going to have to return the purchase as the boots are too big so I cannot yet comment on how efficient the refund service will be. However, it is regrettable that the Collect+ service is not available for returns and that I will have to pay for the Royal Mail postage.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback I am sorry to hear the boots are unsuitable for you. You can return the boots to us via collect plus there is a link to this service via our website where you can purchase a returns label which I believe is £3.89, which may be cheaper than Royal Mail. We process returns as soon as we receive them so we will let you know via e mail when we have processed your return. I hope this helps but if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 50,192 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request