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Charles Clinkard Reviews

4.8 Rating 50,190 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
46,214
 Metrics Info
4.8
Based on 50,190 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Foster Myers
Verified Buyer
“I received a message informing me that my order had been dispatched on 21/09/15 and I still have not received my order, the order number is 759306 - Steptronic Austin Mens Formal Boots, cost 91-69 with a charge of 16 pounds for delivery. Can you please let me know the status of the delivery and why it's taking so long for my order to arrive. Many thanks, John F Myers”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. Your parcel has reached New Zealand and is currently being held by Customs. This is normal and will hopefully be released for delivery shortly. You can track your item online at https://www.nzpost.co.nz/tools/tracking/item/RK333213766GB. I hope this helps but if you have any further queries please do not hesitate to contact us. Kind regards, Rosie, Customer Services.
Posted 9 years ago
Anonymous
Verified Buyer
“Nice boots. All went well except that my mailing address was wrong on the package. I have a difficult address, though (11 1/2), which gets garbled all the time. Otherwise went smoothly and the boots fit.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I am glad you are pleased with you boots. You address is unusual but Interlink are usually very good and I am glad they were able to deliver them to the correct place. Once again thank you for you feedback and if there is anything else I can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
Anonymous
Verified Buyer
“Right boot has visible wear by the pull up Tab compared to the left boot which has none Suggests ex display stock which I did not see on your site Any way I ve got them now but I won't be back Regards. Ray Bird”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. I can assure you this your order was sent from our warehouse and is new stock so should not have been received in a poor condition. I will give you a call shortly so we can discuss further. Kind Regards Joanne Baldwin
Posted 9 years ago
D Curtis
Verified Buyer
“Requested that my parcel was left at side gate if not in. This request was ignored and I had to collect from parcel office which was very inconvenient!!”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear Royal Mail did not follow your instructions on this occasion, this is unusual - please accept my sincere apologies. I hope this has not put you off shopping with us in future. Kind regards, Rosie, Customer Services.
Posted 9 years ago
J Bower
Verified Buyer
“Found it difficult to order items on line. Definitely not a user friendly system. Wonderful service via telephone.”
Helpful Report
Posted 9 years ago
Hello, Thank you for message. I am sorry to hear you found it hard to place an order via the website. Your feedback is appreciated so if possible, can you give us a little more information? I look forward to hearing from you. Kind regards, Rosie, Customer Services.
Posted 9 years ago
A Grey
Verified Buyer
“Was just disappointed that you didn't offer a free delivery return for refunds.”
Helpful Report
Posted 9 years ago
Hello Thank you for your feedback. Unfortunately at the moment we do not offer free returns as we feel more customer benefit from free delivery. However we are always looking for ways to improve our service and appreciate all comments made. I do hope this will not put you off purchasing from us again in the future and if there is anything else we can help you with please do not hesitate to get in touch. Kind Regards Joanne Baldwin
Posted 9 years ago
P Maude-Roxby
Verified Buyer
“Delivery time was reasonable but I have known better. The sandals were very comfortable but sadly far too wide. Sending these back is costing me a lot of money.... I have yet to find out if this all goes smoothly.”
Helpful Report
Posted 9 years ago
Hello Phyllida, Thank you for your email. I will contact you shortly to discuss this further. Kind regards Rosie, Customer Services
Posted 9 years ago
A Growns
Verified Buyer
“When ordering i was pleased to see an option to have the parcel left behind the side gate at my property. However the item was then dispatched by Royal Mail who required a signature. As i was not in when delivery was attempted this meant a drive of 20 miles to the nearest sorting office. Had this option not been offered i would have chosen to have a delivery to my workplace and saved a lot of time and inconvenience.”
Helpful Report
Posted 9 years ago
Hello, Thank you for your message. I am sorry to hear about the inconvenience caused. I will contact you in the next 10 minutes to discuss this further. Kind regards, Rosie, Customer Services.
Posted 9 years ago
A Woodcock
Verified Buyer
“Shoes arrived perfect and fitters fitted them well but they took a long time to be delivered. A full week after ordering. Speed up your delivery times and service will be perfect!”
Helpful Report
Posted 9 years ago
Hello Amy, Thank you for your feedback and I am sorry you were not happy with speed of our delivery. Unfortunately at the moment, we can only offer 2-5 working days for dispatch, to customers placing orders in store. This is to do with where we source it from. Your order was dispatched on the 3rd working day and delivered on the 4th, but I am sorry if our lead time wasn't explained to you when you placed the order. We are exploring means to offer expedited services in store, but unfortunately this isn't something we have in place at the moment. I am glad you are happy with your purchase, and I hope this hasn't put off order with us again in the future! Kind regards Sam, Customer Services
Posted 9 years ago
K Wallace
Verified Buyer
“For some reason I always have problems trying to order online - password not recognised but known to be correct and such like. However service when I phone is excellent. Regarding the online photographs, as one of my biggest concerns is width across the toes I would appreciate being able to better judge this than at present. (a more birds-eye view perhaps?)”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. With regards to the images on our website, your feedback is always appreciated and I will pass your comments on to our marketing department. Kind regards, Rosie, Customer Services.
Posted 10 years ago
S Wiltshire
Verified Buyer
“quick, efficient and informative online service”
Helpful Report
Posted 10 years ago
Hello Sue, Thank you for your feedback. We are pleased you have had a quick and efficient online service. We have noticed you rated us 3 star and because we aim for excellence, we would love to hear further feedback on your experience to see where we could improve. If you would like to provide further information, please don't hesitate to email us at customerservices@clinkard.co.uk. Kind regards Sam, Customer Services
Posted 10 years ago
W Goldie
Verified Buyer
“Clear website and easy to use. Communication was excellent until the delivery day when I received two emails regarding the time of the delivery. The first stated an afternoon delivery, the second indicated that the package would arrive that morning. After waiting in, the package was delivered in the afternoon. A whole day wasted!”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry to hear you had problems with your delivery we generally find Interlink are very good with their delivery times and their communication is usually quite accurate. We will investigate with them why the delivery was late on this occasion and we thank you for bringing this to our attention. You can also indicate a safe place the parcel can be left so you do not have to wait in. I do hope this hasn't put you off shopping with us in the future we also ship with Royal Mail if this would be more convenient to you. Once again thank you for your feedback and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
E Munro
Verified Buyer
“The order process was simple and the order arrived quickly, however the item that was sent out was not what I ordered. The website clearly listed and showed that the Birkenstocks on sale were Regular fit, and indeed the (damaged) box that arrived was for a pair of Regular fit shoes -- however the shoes inside were Narrow fit. Probably wouldn't use Charles Clinkard again on this showing.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry to hear you received the wrong shoes it sounds like we have received the wrong shoe in the box from Birkenstock. I see you have returned the shoes to one of our stores and have received a refund, we would have been happy to provide a pre paid label for you on this occasion. I will investigate how these shoes were sent to you as they should have been checked by our dispatch department before been sent. I do hope you will re consider shopping with us again in the future as this is not something that happens regularly. Once again thank you for your feedback and if there is anything else I can help you with please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
S Scott
Verified Buyer
“I was very happy with the Birkenstocks I purchased but I thought the delivery service was very slow, so wouldn't use them again if I wanted something in a hurry. You can of course pay an extra £5.99 to get your order sooner????”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry you were disappointed with our delivery service. Our normal dispatch time is 2-5 workign days and I can see your order was dispatched 2 days after placing the order and delivery was made 48 hours later. We do offer a express delivery service which is £2.99 or next day is available on some products for £5.99. I am glad you are pleased with your shoes and I do hope you will shop with us again in the future. Kind Regards Joanne Baldwin
Posted 10 years ago
W Austin
Verified Buyer
“product delivered with no problems , when I opened the sandals and tried them on there was all sticky stuff stuck on the inside of the sandal. Because I liked them I had to wash the inside before I could where them. This is only I minor problem , but when buying new I expect them to be in perfect condition ..”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. I am sorry the label caused a problem with the insole on your shoes. We are currently looking at ways to attache these labels without causing damage to the shoes. I am glad you are pleased with your purchase and I do hope you will shop with us again in the future. Kind Regards Joanne Baldwin
Posted 10 years ago
J Bartlett
Verified Buyer
“As I have not yet received my parcel can't rate you but you have replied quickly by email so I have no worries that I will receive my parcel soon”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. Just to let you know your shoes are going out for delivery today with Interlink and should be delivered to you tomorrow. I hope you are pleased with your purchase. Kind Regards Joanne Baldwin
Posted 10 years ago
L Jenkins
Verified Buyer
“The delivery was really slow and the promise of an email from Royal Mail never appeared. My slippers are lovely and once they have taken to my feet will be very comfortable. Whether they are worth the price tag - we will see. Meanwhile I am happy, thank you”
Helpful Report
Posted 10 years ago
S Offen
Verified Buyer
“I went first to our local Charles Clinkard shop which I rate highly. The staff are very helpful and many of the shoes stocked are suitable for people of my age. I particularly like Gabor shoes which i know will fit me. I saw a pair of Gabor shoes (which I subsequently ordered from you) but they were not available in my size. So I came home and looked up the Gabor website, found the shoes I had seen in your shop and rang to order a pair. To my surprise, the phone number put me through to Charles Clinkard! I very pleasant man took my order and as I was short of time before I needed to wear the shoes, I asked for express delivery. These days, I find express delivery comes within 24 hours, but these shoes took three days, not including the day I ordered them. I thought this was too long. Also, I was surprised that our local Charles Clinkard shop did not offer to find out whether the shoes were available in my size elsewhere so that they could have ordered them for me. Two disappointing aspects of the experience, but it will not stop me visiting our local shop or buying Gabor shoes.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message. I will call you in the next 10 minutes to discuss this further. I hope this is convenient. Kind regards, Rosie, Customer Services.
Posted 10 years ago
L Peck
Verified Buyer
“Takes a long time for delivery. Sandels looked worn so took them back to the store and they gave me a discount as it was the last pair.”
Helpful Report
Posted 10 years ago
M Smith
Verified Buyer
“The description on the web page did not indicate any special width fitting. This meant that the shoes arrived in 37H not a standard 37. The shoes were huge on me even with 2 pairs of socks. I was very disappointed they had to be returned as the shoes were lovely and just what I wanted style wise.”
Helpful Report
Posted 10 years ago
Hello Margaret, Thank you for your feedback and I am sorry about the problem you have had with your shoes. We do wherever possible, aim to maintain accurate information on our website and I can see that this information is missing. Please accept my apologies for the inconvenience this has caused you. I have passed this over to our content management team, so thank you for bringing it to our attention. It is rare for items to not carry important information like this, so I hope it hasn't put you off ordering with us again in the future. Kind regards Sam, Customer Services
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 50,190 reviews
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