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Charles Clinkard Reviews

4.8 Rating 52,369 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,876
 Metrics Info
4.8
Based on 52,369 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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S
Verified Buyer
“Very helpful staff in the shop in Ilkley. I ordered a pair of toe post sandles that I arrived very quickly and are very comfortable. I'll probably shop here again. The shoes are costly but obviously well made.”
Helpful Report
Posted 7 months ago
A
Verified Reviewer
“Be careful - check this product (size 8) as I returned a pair recently with faulty stitching. I'm a bit suspicious that an out of stock item is now back in stock.... Have they just put the faulty item back on sale?”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave us your feedback. Please be assured, we have a rigorous quality check procedure in place. If a faulty shoe is returned to us and not deemed resaleable, it is not made available for another customer. We are consistently updating our lines and processing returns which replenish our stock, so an item may show in stock which was previously not available. If you have any queries, please feel free to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Buyer
“Lovely shoes. Negative was they took longer to despatch/deliver than anticipated, the box was not in the best condition (lid was broken and had evidence of several stickers that had been applied to it) and the satin bag that is usually provided with Peter Kaiser shoes was not included.”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave us a review. We advise 2-5 working days for orders to be dispatched with our standard service and then it is down to the courier. As your address is in the Channel Islands, this may account for the longer than anticipated delivery but I apologise for any inconvenience caused. Boxes can unfortunately become damaged in transit but hopefully, it kept the shoes safe and in a satisfactory condition. If there are any issues, please do not hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services
Posted 7 months ago
P
Verified Buyer
“A very friendly and helpful staff member arranged for a home delivery of a pair of sandals that were of a colour not available in the store. I had tried on a pair in black, but wanted a lighter colour, and they were delivered well within the 5-day delivery window. Lovely and comfortable. I always end up buying at Charles Clinkard.”
Helpful Report
Posted 7 months ago
H
Verified Buyer
“Excellent service, delighted with trainers”
Helpful Report
Posted 7 months ago
B
Verified Buyer
“They are lovely, just what I wanted, thank you very much.”
Helpful Report
Posted 7 months ago
G
Verified Buyer
“Gorgeous suede sock boots Charles clinkard had free home delivery. They stated on the website delivery could take up to 5 days but they were ordered on the Thursday and I received them on the Saturday with DPD. Would definitely choose Charles clinkard again.”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“Excellent item, excellent price & excellent service! Very quick delivery on my item and generally over the moon with this company so I will be back! Many thanks x”
Helpful Report
Posted 7 months ago
B
Verified Buyer
“Long time customer of CC using a local store usually. However, since moving my last purchase was.online. Brands available are the ones I prefer and like. Delivery was quick, the shoes fit perfectly and are very good quality.”
Helpful Report
Posted 7 months ago
C
Verified Buyer
“Particularly impressed by excellent service with information by telephone . That contact would encourage me to buy from you again .”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I always find what I want at Charles Clinkard, such a great selection of footwear. The whole service is superb from the website to the delivery. I am so pleased with my shoes too.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I love shopping in my local store but on this occasion the trainers I wanted to purchase had to be ordered online. A simple process and the trainers were delivered a few days later. I ordered two sizes and the larger pair were too big so I can return this pair to my local store for a refund. All very easy.”
Helpful Report
Posted 7 months ago
A
Verified Reviewer
“This is my first order with this Company, and I'm not impressed. Delivery was on time, but when opened bag it came in, Skechers box damaged, which is not acceptable. Once damaged box opened, I couldn't believe that all the tags, which should of been on the boots, we're lying on bottom of box. This is clearly someone else's return.”
Helpful Report
Posted 7 months ago
G
Verified Buyer
“Item appeared to be of limited stock online, but in stock at Charles Clinkard. Normal price and ordering online was straight forward. Well informed of progress of order and delivered within the specified duration. Great service.”
Helpful Report
Posted 7 months ago
S Conway
Verified Reviewer
“Went in today for 2 pair of school shoes for my daughters. I left it quite late but we got to the Milton Keynes branch and Sheila greeted us straight away, was fabulous with my girls and had them both sorted and happy within 15 mins and made it so easy and stress free. Thank you so much Sheila, a credit to Clinkards Milton Keynes!”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“A lovely company to deal with. Not only do they answer the phone you can speak to a real person on the end of it.”
Helpful Report
Posted 7 months ago
Mrs
Verified Buyer
“Shoes great but paid for next day delivery only for them to come a day late admittedly this is the first time this has happened. But disappointed”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“Extremely pleased with purchase and service. Thank you”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“The Chichester store has a wonderful opportunity to dominate the children’s department for school shoes. Because they stock start right geox etc. unfortunately, I have to go much further afield, as the stock levels are always very poor in this department. The emphasis is adults in this branch. Missing a trick. Only Clark’s and clinkard have kids departments in the area. So travel to Southampton or Brighton.”
Helpful Report
Posted 7 months ago
P
Verified Buyer
“Ordered on 13th, process was good but then that's when the problems started. Had to chase up my order as delivery was supposed to be 5 working days however this was missed. Various reasons were given and delivery finally arrived on 23rd.”
Helpful Report
Posted 7 months ago
Thank you for taking the time to leave your feedback. I have reviewed your account, and as suggested, dispatch time did take a little longer on this occasion due to an error in our warehouse. Please accept my for the inconvenience caused to you, and I'm pleased they arrived in time for your special occasion. Going forward, I'm confident you won't have the same experience again, and I hope you'll continue to shop with us. Kind regards, Rosie | Customer Services
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 52,369 reviews
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