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Charles Clinkard Reviews

4.8 Rating 51,706 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,983
 Metrics Info
4.8
Based on 51,706 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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L
Verified Buyer
“Bought 2 pairs of shoes. 1 pair was perfect for the occasion I had bought them for. The other I returned without effort”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Ordering this product was nice and easy and the choice of footwear very extensive. They arrived quickly and well packaged. The fit was just right for my husband who was very pleased with the end result. The shoes are well made and look very neat and husband says they are really comfortable.”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“Very impressed with the service delivered by Charles Clinkard. I am a big fan of Reiker sandals , it was easy to place an order, postage was free and they were delivered promptly.”
Helpful Report
Posted 5 months ago
M
Verified Buyer
“Perfect service I would highly recommend.”
Helpful Report
Posted 5 months ago
R
Verified Buyer
“The sandals I purchased were lovely but the sizing is all out. I'm always a size 6/39. That what I ordered. The sandles I received were very small that they looked small when I got them out of the box and were far too small when I tried them on. I measured them against my other reputable sandals and they measured an inch less in length. I double checked the sizing chart online and it stated size 6/39. No cm as a guide so of course you would order the size you normally wear. I then had to pay to return and exchange which I did for a size 7. The sandles now fit. It a bit frustrating that the size guide is very basic and sandles are manufactured small and then you have to pay to exchange. I did email to tell them my thoughts. I received an email back stating that lots of factors effect the sizing, That's wasn't much help. I won't order again as I don't trust the sizing now and shouldn't have to pay postage to exchange .”
Helpful Report
Posted 5 months ago
Thank you for taking the time to leave your feedback. I'm sorry the sizing wasn’t as expected, and for the inconvenience caused by this. I understand how frustrating it can be when sizing doesn’t feel consistent. Unfortunately, there are various reasons we can't offer exact measurements. Some examples are below - - No universal standard: There isn’t a worldwide sizing system in cm that all brands follow. Some base their conversion charts on UK sizing, others on EU or US, and the internal lasts they use vary too. - Variations in production methods: Each brand we stock works with different factories, materials, and production techniques, meaning the exact length of a shoe can vary slightly, even when marked with the same size. - Style differences: Sandals especially can feel very different depending on strap placement, toe shape, and overall design, which can make them appear shorter or longer compared to other pairs of the same size. As you suggested, you cover the cost to return items to us. However, you can purchase a reduced cost label from us at £3.20 or return to any of our stores. I hope with the above in mind, you’ll consider shopping with us in future. Kind regards, Rosie | Customer Services
Posted 5 months ago
L
Verified Buyer
“Excellent service, very quick delivery”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Excellent service. Very knowledgeable professional”
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Posted 5 months ago
A
Verified Buyer
“All I can say is excellent serice”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Great selection of women's sandals, in colours and styles. The system for ordering and delivery was very easy to use and very efficient. The returns information was enclosed - but the sandals I ordered were exactly as shown, fitted beautifully and the quality was very good. Many thanks. I will definitely be ordering for you again!”
Helpful Report
Posted 5 months ago
Mrs
Verified Buyer
“I was delighted with the service and also the product”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“The website is really slow”
Helpful Report
Posted 5 months ago
T
Verified Buyer
“I have always enjoyed wearing Charles Clinkard shoes, unfortunately one pair too small the other pair too wide but the nearest size to me. Have sent them back, but not all a wasted as I now know my size..”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“Good service”
Helpful Report
Posted 5 months ago
M
Verified Buyer
“Brilliant in every way. Pleased with the shoes, service and speedy delivery.”
Helpful Report
Posted 5 months ago
R
Verified Buyer
“Really attentive service in store (Cribs) but didn't have the colour I wanted in my size. It was ordered and delivered to my house within a couple of days. Great!”
Helpful Report
Posted 5 months ago
Mrs
Verified Buyer
“I’ve always been very happy with the footwear that I have ordered. It is always delivered quickly and efficiently.”
Helpful Report
Posted 5 months ago
Miss
Verified Buyer
“I am very pleased not just wioth my recent purchase but also your quick response to refund the cost of a pair of slippers that I previously purchased which frayed.”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“great service and one happy granddaughter”
Helpful Report
Posted 5 months ago
K
Verified Buyer
“Order delivered promptly and without problem. Range of products varied and well balanced”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Very efficient service.”
Helpful Report
Posted 6 months ago
Charles Clinkard is rated 4.8 based on 51,706 reviews
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