Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,985 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived promptly Unfortunately the boots were too big and it cost nearly £10 to send them back securely.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take returns back to any Charles Clinkard store where you can return for free, or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo using a tracked service. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help for future reference. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 1 year ago

“Quite pleased with handbag would have liked strap to be longer, no measurement confirmed. Took a while to arrive would have liked confirmation of dispatch”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback. I am sorry to hear this product did not meet your expectation. Should you have any queries in the future concerning any items on our web site, our customer services team will be more than happy to find our this information for you. Delivery did take a little longer than we would have hoped, but we did dispatch within our promised time frame. There are alternative shipping options at the checkout should you require your order to be sent sooner. i hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Had to return boots as far too narrow. Also returns cost too much. It cost over £9 to return my boots. Didw nt want to risk losing the refund full amount! Returns policy needs to be easy and cheaper.”

Helpful Report

Posted 1 year ago

Thank you for your review. There is a link on our website to collect + where for £4.49 you can buy a label to cover up to 10 kilo of returns. You can also take back to any Charles Clinkard site for full refund, and so long as unworn, you have up to one year. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Clear website and prompt despatch. Unfortunately they sent the order to a different Click and Correct than the one I specified. My e mails weren't answered. A pity, otherwise there would be more stars.”

Helpful Report

Posted 1 year ago

Thank you for your review. The click and collect service is between you and the courier, I am sorry to hear that they did not deliver to the shop that you specified with them. I do hope that you are happy with your purchase and this will not put you off shopping with us again in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed that I was not kept informed that my DPD delivery had actually been delivered to the requested Post Office as it sat there for 6 days until I checked. I'm also getting rather annoyed at getting email reminders that I have something in my "basket" and to complete my order AFTER I had already made the purchase. Saying all of that the items were as normal very good.”

Helpful Report

Posted 1 year ago

Thank you for your review. We did send an email to you to confirm your order and another on the day of dispatch. DPD do text customers to let them know once the order has arrived, but unfortunately there was no telephone number on your order. You will be able to check this from your order confirmation. I apologise that you were unaware that your order had arrived. I am not sure why you are getting emails with regard to an item in your basket as I cannot see another incompete order, but these are auto generated and usually you would only get 2 to 3 maximum. If you are getting more, please let us know by emailing sales@clinkard.co.uk and we can look into this further for you. Thank you also for letting us know that you were happy with the items received. Kind regards, Janice - customer services

Posted 1 year ago

“Great shoes , however, if not sure about sizing, its very expensive to return the parcel. As the shoes I have bought were expensive (over £100 a pair), it wasn't covered if sent by Yeodel (as it covers only £50) or any tracked delivery. Therefore, I had to pay £32.9 to return two parcels by special delivery guaranteed (so, if lost, the cost would be covered). Next time will try to order from the different supplier, as Charles Clinkard does not pay even a fraction of return postage cost.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge and also cover the cost of delivery to the customer should they ask for an exchange, but do ask for the cusotmer to pay for any returns. You can also take shoes back to a Charles Clinkard store, you have one not too far from you, and have up to a year to return so long as unworn. We are sorry to hear that you have paid so much for the order to be returned to us. It does appear as though you may have also paid for a next day service, which is not needed. I can see that you have returned 4 pair of shoes to us in 2 parcels, you can choose a courier rather than Royal Mail if you prefer, for example, if you do not use our link to Yodel, you can buy a label with tracking with Yodel or DPD for example, and add insurance which is a lot less in cost than you have paid. You can also put all 4 pair in one parcel so you only pay for one delivery. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes were perfect however i didnt receive notification they were ready for collection. The shop also told me they would call when available and failed”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that the store did not call you once the order arrived. We did email to let you know that it had been dispatched but a voicemail should have been left if you were not home. We are pleased that you like the shoes, and we are sorry for your inconvenience. Kind regards, Janice - customer services.

Posted 1 year ago

“You need to come into the 21 st century and use pre paid labels if someone has to return. Items Your shoes are great but I would never buy from you again”

Helpful Report

Posted 1 year ago

Thank you for your review. we do cover the cost of delivery but ask customers to cover the cost of returns. If you need an exchange, we also send the replacement out covering the cost of delivery again. You can buy a label from our website for £4.49 which covers up to 10 kilo, choose your own service, such as Royal Mail second class with tracking, or take back to any Charles Clinkard store. We allow up to one full year so long as item is unworn for a customer to return for refund. I hope that this helps for future reference. Kind regards, janice - customer services

Posted 1 year ago

“This was my first online purchase though I have shopped in store many times over the years. I chose for my purchase to be delivered to my local store so I had more choice should these ones not fit. My in store collection experience was very good but my reason for 3 stars is the 6 day wait from ordering to collection. The emails I received regarding delivery were also worded as though the parcel would be delivered to me at home which I found confusing. Clearly this process is automated once my order has been ‘picked and packed’. Choosing store delivery I expected a much quicker response than a home delivery but sadly it appears to be the same. Apart from this I am very happy with my sandals and will likely shop with Charles Clinkard online (as well as I store) again”

Helpful Report

Posted 1 year ago

Thank you for your review. The delivery timescale for out free delivery service is the same if you have a home delivery or an instore delivery. We advise that it can take 2 to 5 working days to dispatch. The reason that some orders may take a little longer, is because if the item is not in our warehouse, we need to wait for it to come in to us before we can dispatch. We apologise for any inconvenience, most orders are dispatched more quickly, but on occasion, they can take up to the 6 working days for them to arrive. We are pleased that you are happy with your sandals. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered some muck boots and they sent the wrong colour and size customer service were very nice and refunded the.money quickly however I ordered another pair and the same thing happened”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that this has happened. Some of our orders go direct from the merchandiser and this is one of the items that is sent in this way. We apologise sincerely for your inconvenience and will look into why this has happened. Kind regards, Janice - customer services

Posted 1 year ago

“We always find the service at Wetherby exemplary, and this time Joshua was particularly helpful, suggesting the styles and colours to go with the outfits for our son's wedding. We also liked the chance to take our shoes home to try them with our wedding clothes.”

Helpful Report

Posted 1 year ago

Thank you for your review and your positive comments about our Wetherby store. We will be sure to pass these comments on to Joshua and his manager. Kind regards, Janice

Posted 1 year ago

“Won't order from you again as the returning goods is too expensive.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can take returns back to any Charles Clinkard store where you can return for free ( there is one in a large shopping outlet near to you), or you can choose any postal service that you wish. Royal Mail second class is the cheapest method, but if you choose signed for next day for example, that would be expensive. There is no need to choose this method, as second class only take 24 hours longer to arrive and we process all returns within 3 working days. There is also a link on our website where for £4.49 you can return up to 10 kilo. This link is to Collect + who have outlets where you can drop off your package. I hope that this information is of help should you change your mind and do order again in the future. You also have up to 365 days to return an item so long as unworn. Kind regards, Janice - customer services

Posted 1 year ago

“Lovely shoes ordered but small sized when they arrived & had to return them. Expensive shoes that then cost me return postage! Won't buy from them again”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear our returns policy has been missed at checkout. You can return your order to your local retail store for free. We do offer a 365 day return policy to make this more flexible for you. We offer a collect + label for £4.49 on our website that cover up to 10KG’s in weight. If you should ever need to return an item to us again, please don’t hesitate to contact us and we will be able to provide the best solution for your return. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Delivery ok, although delivery driver to busy on his phone to speak to me. Shoes had to be returned too narrow, not Clinkards fault but I was horrified @ having to pay to return it cost me £12.00 will not be ordering from Clinkards again.”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback. I’m sorry the courier did not provide the service we expect when delivering on behalf of us. Please accept my further apologies for how much you have been charged to return your order to us, I believe this may have been a premium service, which may have been unnecessary. We offer a collect + label for £4.49 on our website that cover up to 10KG’s in weight. If you should ever need to return an item to us again, please don’t hesitate to contact us and we will be able to provide the best solution for your return. Kind regards Michael

Posted 1 year ago

“Shoes - great - delivery times places and communication - dreadful”

Helpful Report

Posted 1 year ago

Hello Thank you for leaving a review. We are pleased to hear you are happy with your purchase. I’m sorry to hear you have not been happy with the delivery on your order. Your order was dispatched on the 3rd working day and should have been received by the store on the 4th working day. Once received at the store, they should contact you to let you know your shoes have arrived by calling or email, I’m sorry if you did not receive this. We appreciate your feed back and we will investigate if any method of communication has been missed when processing your order. Kind regards Michael

Posted 1 year ago

“Express shipping was misleading. Yes the order was delivered quickly after being dispatched but wasn't aware that I'd have to wait 3 days for shipping. 4 days after ordering is not Express shipping on any other website I have used. I would class this as standard shipping. Especially when you are paying extra for this service. The shoes were good and no problems there but wouldn't use again due to this unfortunately. If you are not in a rush then I would recommend but if you need them quickly I would look elsewhere.”

Helpful Report

Posted 1 year ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the delivery guidelines regarding express delivery have been missed at checkout. We do offer three different delivery types when applicable, Next day (dispatched the same day for next working day delivery, before 5PM) express (dispatched in 2-3 working days) Standard delivery, free for order over £40 (dispatched in 2-5 working days) For more information regarding deliveries, please check out the information provided on our website https://www.charlesclinkard.co.uk/delivery-i261 I hope this information helps and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“I was delighted with my Skechers purchase, so much so I decided to order another pair in the alternative colour. I was amazed that the price had increased by £25 in the space of 4 days since my order. I made a telephone call but was told that I would have to pay the higher price. Very disappointing. I did find the same shoes at another store at a competitive price.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with your purchase. When you initially shopped with us this item was reduced in our sale. However, the price has now returned to the RRP. I am sorry you were disappointed. Kind regards, Hannah, Customer Service

Posted 1 year ago

“Love the shoe but too small - I'm normally a size 6, I ordered a 6.5 and it looks like I will need a size 7.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you found the shoe to be too small and hope that you find the size 7 to be a perfect fit for you. Kind regards, Janice - customer services.

Posted 1 year ago

“Website is fine- choice of footwear excellent. However the boots I purchased leak like a sieve in the rain. I was really pleased with them. Good fit, look good too. But in the rain not only were my socks yet but the whole inside of the shoe was also wet. So disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry you are disappointed with your purchase. Many of the Rieker ladies boots, are manufactured using a hand stitched lasted method of construction. This along with soft natural and synthetic materials used in the manufacture of Rieker footwear provides supreme flexibility and comfort features, for which the Rieker brand has become renowned. However with this construction method there is a possibility that water can penetrate the stitch holes. Considering this, unless the style is advertised as waterproof, unfortunately, there may be some water ingress. I hope this information helps and that you will accept my apologies for any inconvenience caused. Kind regards, Hannah, Customer Services

Posted 1 year ago

“1st boot order came with faulty toe Reordered boots looked ok When putting the 1st boot on the loop on the heel to aid putting the boot came apart from the stitching I now need to find a cobbler to repair Dissapointing”

Helpful Report

Posted 1 year ago

Thank you for your review. Please contact us on sales@clinakrd or call us on 0345 241 7742 so that we can help with this. Once you have been to a cobbler we would not accept the order back, however if there is a fault, we would be happy to look at these for you. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,985 reviews