Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 45,050 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 45,050 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes were very nice but unfortunately too wide so I had to return them. Now that is where I became very shocked to find the return with Post Office tracking cost £8.95. This would certainly stop me from ordering again.”

Helpful Report

Posted 11 months ago

Thank you for your review. We have a link on our website to Collect Plus where for £4.49 you can return up to 10 kilo of items in one package with a tracking number, or you can use any postal service or courier that you wish. When it is one pair of shoes, we find that Royal Mail second class is around £2.85 and you can add tracking for approximately an extra 80p. Alternatively you can take back to any Charles Cinkard store, we allow up to one year for unworn items to be brought back for full refund. I that this helps for future reference. Kind regards, Janice - customer services

Posted 11 months ago

“We were a little disappointed with the collection process.We just happened to be visiting the Fosseway Retail Park, & called in your branch .We ordered the shoes in store at location Fosseway Nottinghamshire.But wanted them to be delivered to the Nottingham City Centre Store, as this store is a lot closer & easier for us to get to.Unfortunately the order went to Fosseway,so we had to make a special journey. Having said that the assistant's are always very helpful.”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave us some feedback. It appears as though this was a result of human error, unfortunately. However, I appreciate that doesn't make it any less frustrating for you. Please be assured, I have passed your correspondence directly to the branch with the expectation that this won't happen again in future. Please accept my apologies for the inconvenience caused on this occasion. I hope you'll continue to shop with us. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“No problems ordering, unfortunately had to return both items as too narrow. Would be nice if there was a wider foot option. No problems returning”

Helpful Report

Posted 11 months ago

Thank you for your review. I am sorry to hear that you found the shoes you ordered to be too wide and hope that you found our returns process to work well for you. I have a link below (you will need to copy and paste) to wider fitting sandals that may be of interest to you. https://www.charlesclinkard.co.uk/women-c1/sandals-c4#t8:t22 I hope that you find something that is a perfect fit for your requirements. Kind regards, Janice - customer services

Posted 11 months ago

“Pretty good website, easy to use. Excellent service and swift delivery. My main cincern is that many of the products on the website are not available in store. Bring back the days when you couls visit a store, see a pair of shoes and try them on befire buying”

Helpful Report

Posted 11 months ago

Thank you for your review. We do try to have as many brands and styles in our stores as possible, anything that is in our our main warehouse is usually available in store too, but some of our stock available online is sent direct from the merchandiser and not available for us to put on show. We are sorry for your disappointment, we do empathise with our customers and will endeavor to have as much stock available to try on within our stores as possible. Kind regards, Janice - customer services

Posted 11 months ago

“Prompt delivery and payment not taken until item with Royal Mail. Was very disappointed with the boots as they were 'seconds' and I have paid full price. I have been offered compensation but nothing received yet. Not happy.”

Helpful Report

Posted 11 months ago

Thank you for your review I am sorry that you were awaiting your discount and had not received it. We had contacted you offering the discount or a replacement, and were waiting for your reply. I have refunded the discount for you today. Kind regards, Janice - customer services

Posted 11 months ago

“Lovely slipper to look at but sole is quite thin, but at least it is non slip. The real negative for me is the horrible feel of the synthetic lining on my feet. A natural fibre would be much preferred.”

Helpful Report

Posted 11 months ago

Thyou for taking the time to leave a review. Unfortunately this has come to our Company reviews and not product, if you would like others to know your findings with this slipper, we would be very pleased if you could click onto the product and leave your review there so that others will be able to see your review. Kind regards, Janice - customer services

Posted 11 months ago

“I received my shoes really quickly and I was really impressed with the timescale. Unfortunately the shoes were damaged. You could see the glue attaching the shoe to the sole and also the suede was badly marked. However, I sent an email explaining my findings and the emailed me a returns label and instructions on how to return them. They had received the shoes back the following day to me posting them and I am just waiting for my money to be repaid. Unfortunately, the quality of the shoes was extremely poor for the price. I have however received very good customer service and support.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback regarding Charles Clinkard Customer service. We're truly delighted to hear that you experienced excellent customer service and found the staff to be very helpful. We continuously strive to make customers feel welcomed and valued, and we appreciate that you took the time to tell us about your experience. We are sorry that you found the shoes not to be of the quality that you expected, you should not be able to see the glue at all and this has definitely been a fault int e manufacture of this pair. Your refund will show in your account within 4 days of the return being processed so will be available to you very soon. If you ever require further assistance, please feel free to reach out! We'd love to help. Thank you again for your kind words. Kind regards, Janice - customer services

Posted 1 year ago

“The service was good in parts. I ordered 2 pairs of shoes. One pair fitted beautifully. The other pair was fine on one foot but slipped off the other foot. I don’t have odd feet and this has never happened before. By phone, I arranged a free return with a promise that the manufacturer would be consulted. I asked if a second identical style could be sent to see if it was just a slightly faulty shoe. Clinkard just refunded me without comment even though I had written details of the phone conversation. I had used a new customer discount so if I just ordered another pair I’d have to pay £7.50 more for them. I wasn’t pleased.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of the problem you had with your shoes and also that you were refunded without anyone calling you. If you would like to place a new order for the shoes that you would like and let us have the order number, we will honour the discount as it should have been an even exchange. I apologise sincerely for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“Please with trainers however had a email for 20% off next purchase when I went to do my next order I was told the offer was no longer valid”

Helpful Report

Posted 1 year ago

Thank you for your review. The 20% off your next order relates to our refer a friend sc. You add their email address and they are sent a code to get 15% off their first order, then when they have ordered, you get an email with a code for 20% off your next order. https://www.charlesclinkard.co.uk/refer-a-friend-i293?situation=footer You also get back in rewards 5% of all purchases made if you spend over £100 in a 6 month period. I have added a link to this too. https://www.charlesclinkard.co.uk/your-rewards-loyalty-scheme-i239 I hope that this information is of help. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes returned, too narrow”

Helpful Report

Posted 1 year ago

Hi Margaret, We are sorry to that you found the shoes to be too narrow. we do hope that you found the return process simple and efficient. Kind regards, Janice - customer services

Posted 1 year ago

“I have returned these shoes. Disappointed with them, the trim on the front of the shoes was very loose consequently when walking the trims rattled. I think a design fault. I would think very hard before buying another pair of shoes from Clinkards due to the cost of returning”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the chain on the shoes rattled as you walked and have refunded in full the cost of the shoes to you. With regard to returns, we do have a link to Collect Plus on our website where for the discounted price of £4.49 you can send back up to 10 kilo in once package. You can also take back to a Charles Clinkard store where they can arrange a refund for you, or choose any courier of choice. A premium next day service does not need to be used where you would pay extra for a next day delivery. With your shoes having a fault, we would have provided a free return if you had let us know. We have also emailed you via your order with regard to this. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Beautiful shoes and excellent quality. However, left shoe was faulty and had to return or would have given 5*. Nervous about reordering in case I get same shoes.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that there was a problem with the shoes that you received. I have been able to verify fault of the creasing on the inside of the left shoe. I have taken these shoes from sale so they will not be sent out again, please be assured that you would not be sent the same pair out again. Kind regards, Janice - customer services

Posted 1 year ago

“I returned a pair of boots and ordered another pair, but on the refund received an extra £10 discount was deducted which I thought was uncalled for. I love the boots though”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. We are so pleased to hear you love your boots. Unfortunately, the 10% discount was applied on the first order, when you returned your order, you placed a new order (your second order) rather than an exchange for your first order which the discount code was not eligible for. A full refund was issued for your full order. I have contacted you privately to resolve this issue. Kind regards Michael

Posted 1 year ago

“I was very happy with the notifications for this order. Unfortunately when the text told me that the package was delivered, it was no where to be found. I was very lucky that this was delivered to a close neighbor who brought it over to my house. I was just about to call the company and have it traced. That is always very disconcerting. The shoes are wonderful and they did come quickly.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback about Charles Clinkard. I am sorry to hear that you had a problem wth the delivery and relieved that this was resolved. We're always so pleased to hear that customers are happy with the products and services we provide. If there's anything else we can do for you, please don't hesitate to reach out. Kind regards, Janice - customer services

Posted 1 year ago

“Bought some women's loafers in the York store recently. They were £110. Not a bargain. Walked out of the shop very pleased with them, comfort, style and quality. But, less than two weeks and two wearings, one shoe split. We took them back. Disappointing, but sales assistant managed to locate another pair but they had to be ordered. They arrived after four working days. Thankfully, they were delivered to our home address so it saved another trek to York from Knaresborough (16 miles each way).”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have had a problem with your shoes and apologise for your inconvenience. I was very happy to hear that the returns process and replacement of the shoes was a pleasant one for you and that they managed to have a pair sent out to you. Thank you for your comments and we hope that you have much pleasure in wearing these lovely loafers. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered two pairs of shoes in my normal US/Euro size. They are one-half a size too small. I wanted to return them for a size larger but..........it would cost over $l00 US dollars to ship. So, I will attempt to have one pair stretched and the other pair I will try to sell. Too bad - I loved the little boots. Won't order again.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that the items that you bought did not fit. We sell many European brands of shoes and some can differ a little. The leather on these is very soft and would stretch a little for you. We occasionally get returns back from the USA and find that depending on the courier used, the cost is around $20. You may find that you can find a lower cost service to ship your items back. Kind regards, Janice - customer services

Posted 1 year ago

“My gabour sandles that arrived were to small having ordered a 4.5 my usual in boot size but not it seems in these sandles. I returned my samdles by post at a very costly £8.95 which was far to expensive..i will not be repeating..my refund however was one to two days .”

Helpful Report

Posted 1 year ago

Thank you for your review. You can return your order to any Charles Clinkard store or return by post. There is a link on our website to Collect Plus, from here you can buy a label for £4.49 which covers up to10 kilos of returns in one package. Alternatively to keep costs low, you can send back Royal Mail second class and pay 80p extra for tracking. This would bring the cost down to aproximately £3.50. I hope that this helps for future reference. Kind regards, Janice - customer servicew

Posted 1 year ago

“No issue with the goods ordered. I was very happy with the purchase. The courier however took too long holding my parcel. I had my delivery charge refunded however I was very disappointed as I missed a birthday because of it.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear your parcel took a little longer than expected with the courier, it was shipped on a next day service and should have been with you the following day. Your feedback will be passed on to DPD. We are pleased to hear you are happy with the order. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Easy to use website. Delivery is quick. BUT no free returns...I keep getting forgetting this. Gets expensive especially when returning heavy walking boots.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. We appreciate your kind word regarding our website and delivery speeds. We would recommend using collect+ for more weighted items. You can purchase a label from our website for £4.50. Kind regards Michael

Posted 1 year ago

“I ordered 3 pairs of shoes on line. 2 fitted but I needed to return one pair. I didn’t realise that I had to pay the postage to return them! I had to drive one hour to the nearest shop. Because of this I will not order on line again. However, the quality of the shoes is excellent so if I am near a branch I would shop in store.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. When orders are placed online, we deliver free of charge for orders over £40, but do ask customers to cover the cost of returns. I’m sorry if the was missed when your order was placed. If you do wish to purchase online again you can use a second class tracked service with Royal Mail which will cost around £3.30 for one pair. We do offer a 365 day return policy if returning to the store is more suitable for yourself, but we are sorry for any inconvenience caused. We are pleased to hear you are happy with the quality of our shoes and we look forward to serving you in the future. Kind regards Michael

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 45,050 reviews