Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

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Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order online to be picked up in-store. The information received was very vague, I didn't know what the process was for store collection and couldn't find anything on the website. The only information I got was for home delivery so wasn't any help at all. It took a full week before I heard anything and that was just to say the order had been despatched. A few days later I called in to my local store to see if my delivery had arrived, it hadn't, I was told they'd ring me the next day either way. My shoes did arrive the next day and the staff did ring but the whole experience has put me off using the website again”

Helpful Report

Posted 8 months ago

Thank you for your review. Our free standard delivery orders are dispatched in 2 to 5 working days there is no difference if it is going to your home or store. Your order was placed on the Thursday and dispatched on Tuesday, the 4th working day. With regard to it arriving in store, we have a van goes to this store on a Monday, Wednesday and Friday, so as we packaged it on the Tuesday it should be in the store for the Wednesday. This would mean that the order was in the store for collection in less than a week. Details of collect in store are at the bottom of our website under delivery (https://www.charlesclinkard.co.uk/delivery-i261) We are sorry for any disappointment, and do hope that you might order again in the future. Kind regards, Janice - customer services

Posted 8 months ago

“I am pleased with the shoes but the discount code you gave to use in a future purchase does not work.”

Helpful Report

Posted 8 months ago

Hello Peter, Thank you for taking the time to leave us a review. I am sorry the discount code did not work, the item you purchased from us was in the sale, and the code will only apply to full priced items. If you wish to place a future order with us please contact our Customer Service Team on 03452417742 and we will look into this for you. Kind Regards Cheryl Customer Services.

Posted 8 months ago

“Quality of product very good.. but description of colour very different from the actual product Customer service very good”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear that the colour looked different to what you expected. Colours can look different depending on which browser you are on, and we cannot guarantee a perfect match. We do have this statement on section 2 of our terms and conditions. 2. Product variation and sizing The images of the products on our site are for illustrative purposes only. Although we have made every effort to display colours accurately, a product's true colour may not exactly match that shown on your device or on our website, or in our marketing, your products may vary slightly from those images, and a product's packaging may be slightly different. We are sorry for your disappointment and do hope that you find a bag that is the perfect colour. Kind regards, Janice - customer services

Posted 8 months ago

“Returns are not free. Wouldn’t have ordered if I’d realised this beforehand.”

Helpful Report

Posted 8 months ago

Thank you for your review. This informaion is all available under our terms and conditions under returns. I am sorry that you did not see this. We send out orders over £40 free of charge, but we do ask customers to return at their own cost or return to one of our stores. You do have up to a year so long as unworn and there are Charles Clinkard stores not too far from you. You can also buy a label on our website, this is £3.20 and is a tracked service with Royal Mail if you prefer to send by post. I hope that this information is of help. Kind regards, Janice - customer services

Posted 8 months ago

“Lovely shoes but very very narrow couldn't' get them on my feet so sadly had to return”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear that you found the Ravel Barton Womens Court Shoes to be narrow. We have received your shoes back and processed the return, so you will be issued with a full refund. Hopefully you will find a shoe that you like just as much that is a better fitting for you. Kind regards, Janice - customer services

Posted 9 months ago

“Loved these sandals just what I was looking for, but sadly I had to return them as they were too wide and as I walked my foot was sliding forward!!!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. Your feedback will be helpful for future customers browsing our website. I am sorry your purchase was not right for you but we hope you shop with us in future and you are able to find something that is more suitable for your requirements. Kind regards Janice - customer services

Posted 9 months ago

“CC very good- had to return sandals as I have a black pair of the same style & size but the leather sling back in particular was too loose? Shame because the sandals in black was some of the best I ever had?”

Helpful Report

Posted 9 months ago

Thank you for your feedback. I am sorry to hear your purchase was not suitable and that you found the sling back was too loose. We are pleased that you got in touch and that our customer service team were able to assist in your return and refund. Kind regards Janice - customer services

Posted 9 months ago

“I recently ordered some shoes online to be delivered to my local store. When the arrived I received a phone call from the shop to say the shoes were not in a position to be sold as they were odd colours. How on earth did someone send these out to a customer. Were they checked? Shop was helpful but having waited for these to be delivered and paid in advance it would have been nice to be offered compensation.”

Helpful Report

Posted 9 months ago

Thank you for your review. We apologise sincerely that this had happened. We did not have any shoes left within our warehouse and one of our stores supplied them for us. These should have been checked thoroughly for any faults and not sent out unless they were a perfect pair. I am genuinely sorry that on this occasion we have let you down and have emailed seperately to you. Kind regards, Janice - customer services

Posted 9 months ago

“I don't think they should be charging the customer return postage, particularly if the order is over £50 and if shoes are being ordered for size.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We do deliver to our customers free of charge and also if an exchange is required, we again cover the cost of postage to the customer. With regard to returns, I am sorry you were unaware that you paid to return an unwanted purchase, this information is in our terms and conditions under returns. The returns portal on our website offers a tracked Royal Mail label from as little as £3.20, or if you have several pairs to return, there is a link to Collect Plus where for for £4.49 you can return up to 10 kilo in one package. I do hope this helps for future reference. Kind regards, Janice - Customer services

Posted 9 months ago

“I ordered two pairs of different shoes. One pair was fine. The other pair was not acceptable. The ticket on the inside of the shoe had been partly removed and the tissue paper and packaging of the box was scruffy. I got the feeling these shoes had been previously used by someone else. Or at least ordered and returned.”

Helpful Report

Posted 9 months ago

Thank you for your review, I am sorry to hear that you were not happy with the condition of the shoes when you received them. It does state on our website "in order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been displayed on racks in our stores also. We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 241 7742 to discuss". All items however should be checked before posting and I am sorry that on this occasion, that the checks were not carried out properly. Kind regards, Janice- customer services

Posted 9 months ago

“I think it is rather unfair to pay for delivery and returns this is unusual these days and would definitely impact on the possibility of me ordering in the future”

Helpful Report

Posted 9 months ago

Thank you for your review. If you return the shoes within 2 weeks of receiving them, your delivery postage is refunded to you. If an order is over £40 then there is no postage charged. With regard to the return postage, there is a link on our website for £3.20 which you can either print out or use a QR code to return via Royal Mail. I do hope that this information helps. Kind regards, Janice - customer services

Posted 9 months ago

“Shoes are lovely The only issue I have is that I never got an e-mail to let me know they had arrived at the shop for collection If I hadn’t popped in on my lunch I wouldn’t have known they were ready.”

Helpful Report

Posted 9 months ago

Thank you for your review. I can see that an email was sent to confirm your order ad another on the day of dispatch, we do hope that you received these. The stores usually call the customer and leave a voice mail message to advise that the shoes are there, if they do not get a reply. I am sorry that on this occasion, you were unaware and really pleased that you like the shoes. Kind regards, Janice - customer services.

Posted 9 months ago

“Found staff quite aloof and not really interested in me as a customer! Only bought the shoes due to not being able to find my size anywhere else.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sincerely sorry to hear that you have had this experience within one of our stores. Customer service is very important to us. You do not say which store you visited, but if you would like to email sales@clinkard.co.uk or call us on 0345 241 7742 with the name of the store, we would be able to give in house training where required. We do hope that this will not stop you shopping with us and we genuinely apologise that this has happened. Kind regards, Janice - customer services

Posted 9 months ago

“Excellent service”

Helpful Report

Posted 10 months ago

Thank you for your review, we are very pleased you were happy with the service. Kind regards, Janice - customer services

Posted 10 months ago

“Unfortunately my chosen sandals were not comfortable and I needed to return them.I did as advised and sent them back via the Post Office tracked. This cost me over 9 pounds! Which is totally unacceptable. I have never had to pay such a high charge to return an item, and will therefore not be using your web site again.”

Helpful Report

Posted 10 months ago

Thank you for your review. You can take an item back to any Charles Clinkard store to return or send back in the post. We do recommend a tracked service and find that Royal Mail second class with tracking is usually the cheapest method. We would expect the cost to be around £3.60. It does seem as though the postal service have also given a signed for next day service which is not required. There is a link also on our webite offering a tracked label with Collect + which is £4.49. This covers up to 10 kilo so you can return several items in one go. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 10 months ago

“Received order to home fine. Shoes not. So very disappointed, shoes had been clearly worn, stretched and used strap to buckle, dirty soles. Staff great when returning to store (thankyou Warwick) who have requested a replacement which am currently waiting on.”

Helpful Report

Posted 10 months ago

Thank you for your review. Please accept my apologies for the condition of your order. Products are quality checked before they are dispatched, on this occasion it does not appear to have been thorough. Please be assured, I have notified our warehouse of this error. We are happy to hear our staff at Warwick were able to assist and hope you are happier with the condition of your exchange. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Lengthy and over complicated ordering process.”

Helpful Report

Posted 10 months ago

Thank you for leaving us your feedback. I am sorry to hear you had issues when placing an order. When using our website if you encounter a problem, you can contact our Customer Service Team who are available 7 days a week. We can place your order over the phone or offer advice. Orders can also be placed instore, where our staff are happy to help. Kind regards, Hannah, Customer Services

Posted 10 months ago

“The shoes came quite quickly but I didn’t get the colour i had ordered. I don’t have time to send them back as I haven’t much time.”

Helpful Report

Posted 10 months ago

Thank you for your review. Please accept my apologies you did not receive the item you were expecting. A member of our Customer Service Team will contact you shortly so we can discuss how to rectify this matter. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Pleased with receipt of goods however I had to return them as unsuitable and absolutely horrified at the over £10.00 charge to return via our local post office. Will be loathe to order any more.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us your feedback. If using the Post Office, we recommend a 2nd class tracked service. They may advise higher prices dependent on the value of your order. On the returns page of our website, we have the option to purchase a Yodel label online from as little as £4.49, to take to a drop off point. To avoid postage costs, you can also return to any Charles Clinkard branch. If you need advice in future, please don’t hesitate to contact our Customer Service Team. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Ordering process easy. Delivery prompt. But box said £90 & I paid £104.50. I informed the Sales team & they thanked me for letting them know. There was no explanation!”

Helpful Report

Posted 10 months ago

Thank you for your review. The shoe when you ordered was priced at £110 and with your birthday discount totalled £104.50. I apologise that there was a different price on the shoes and have discounted the difference including your birthday code for you. You will see the refund back onto the card used. Kind regards, Janice - customer services

Posted 10 months ago

Charles Clinkard is rated 4.8 based on 48,978 reviews