I purchased a pair of Gabor balletina shoes size3 from the Ilkley store......they had next day delivery as not in stock.........The lady attending me was very helpful.... And I was thrilled with them..... Wanted to upgrade my style and use as slippers........However the disappointment came when I found the leather bow on the front squeaked.......and had to return.......not as pleasant a reaction from staff.....I explained that if sprayed with WD40 or talcum powder they wouldn't make a noise but not worth the risk. So sadly these excellent shoes have been returned.......