Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 48,978 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 48,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved the shoes but they were faulty. I returned them but haven't heard anything back yet. I haven't received a replacement or a refund. Disappointing.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. We advise it can take up to three days from receiving your return to process an exchange or refund. I am sorry you have not received correspondence regarding your exchange. An email was sent on the 11th of June, please accept my apologies if this was not received. Kind regards, Hannah, Customer Services

Posted 10 months ago

“Ordering and delivery process very smooth, my new boots are high quality. Unfortunately I did not get my discount for opening a new account.”

Helpful Report

Posted 10 months ago

Thank you for leaving your review. When signing up for our newsletter, you should have received a code to enter at checkout for your introductory discount. I am sorry if this was not received. I can see you order follows the guidelines of being your first order for a full price item so I have manually applied the discount. We hope you shop with us again. Kind regards, Hannah, Customer Services

Posted 10 months ago

“My shoes were delivered to another street by DPD. If it wasn’t for the honesty of the home owner I don’t know if I would have had my shoes. I emailed CK and have had no response. I phoned and wasn’t impressed with the ambivalence of the person I spoke to. When I opened the box it was clear the shoes had been worn as the soles were dirty and the ankle straps undone / so clearly not checked by staff when they were returned. You can’t beat CL for product choice but DPD delivery needs to be changed to another provider. There was no way I could contact DPD they don’t have an email address or telephone number on there messages to customers.”

Helpful Report

Posted 11 months ago

“The shoes that I kept were lovely, however, your recommendation on returns was to send them back tracked. So the pair I did return cost me £9.95 to return! If I had know this cost originally I probably wouldn't have ordered from you.”

Helpful Report

Posted 11 months ago

“The shoes are good when finally got them but DPD went to wrong house to deliver and a nightmare ensued. Clinkards helped but also had to contact DPD several times before it was sorted. Order was for next day delivery but finally arrived 5 days later. Clinkards repaid extra delivery cost. Total frustration. Do not use DPD!”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave your feedback. I am sorry to hear that there was an issue with your DPD delivery. Please accept our apologies that the parcel was delivered to the wrong location. If it's better for you in future, we do use a different courier which is with Royal Mail. If you call customer services after placing the order, we can arrange to ship with them instead. Apologies once again for any inconvenience this may have caused you. Kind Regards Cheryl Customer Services.

Posted 11 months ago

“Always purchase my slippers from you. This recent pair don’t seem the same quality.”

Helpful Report

Posted 11 months ago

“I've purchased in store many times and so I was confident purchasing online. Unfortunately one of the two pairs of shoes I ordered was faulty and the other pair I didn't like in the flesh. Fortunately, because one pair was faulty, I was able to get a free return label to return both pairs (I'd have had to pay to return the pair I didn't like otherwise, which in itself has put me off purchasing online from this brand).”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave us your feedback. I am sorry to hear that your first time ordering online was not a good experience for you. You're correct, our returns policy currently is that customers pay for their returns or if you have a Charles Clinkard store nearby, you can visit our store with your return - I can see that our Bristol store is the closest one to you. It's disappointing to hear one of the items was faulty. This item was dispatched directly from our supplier, please be assured we have passed your feedback to them. Apologies for any inconvenience this may have caused you. Kind Regards Cheryl Customer Services.

Posted 11 months ago

“Not easy to send a return and expensive”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave your feedback. For future, a Royal Mail second classed tracked service tends to be the cheapest option, or alternatively, Collect Plus for £4.49, which you can find on the returns section of our website. I hope this information helps and I'm sorry for any inconvenience caused on this occasion. Kind Regards Cheryl, Customer Services.

Posted 11 months ago

“Paid for next day delivery and received 2 days later called them and was told not there fault.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to contact us. Unfortunately, as discussed, your order was dispatched and received within the promised timeframe. Your order was placed around 10pm, and our Next Day Delivery cut off is 5pm. This resulted in your order being processed and dispatched the following working day. I'm sorry for any confusion or inconvenience this caused. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“I ordered two pairs of Gabor shoes same style and size and fitting one pair fits well the other tight and seems smaller,so have to return them.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us your feedback. I am sorry to hear that one pair of the Gabor Petunia seemed a bit smaller than the other pair you have ordered. We will check this when they arrive back with us and update you with the results. Apologies for any inconvenience caused. Kind Regards Cheryl Customer Services.

Posted 11 months ago

“Ordering easy. Delivery quick. Unfortunately, one of the slippers was not put together properly so we're unsuitable. Returned, and reimbursed without quibble. Company good to deal with.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We appreciate your kind words regarding our service. I’m sorry to hear the slippers have not been suitable for you. We hope you have found an alternative style that you love, if you need any assistance please don’t hesitate to contact us. Kind regards Michael

Posted 11 months ago

“Quality shoes available all year round. I prefer to shop in a store as delivery times are dissapointing!”

Helpful Report

Posted 1 year ago

Thank you for your review. We do have different delivery options available, the standard free service being up to 5 working days maximum to dispatch, an express service for £3.99 where items are dispatched in a maximum of 3 working days, and also if the item is in our warehouse, an overnight service for £5.99 can be chosen where the item will be with you the next working day so long as ordered before 5pm. This means that even on our free service that it will be a maximum of 6 working days for you to receive the item, but could be sooner. Items bought online, can be returned to store for refund. I hope that this information helps. Kind Regards, Janice - customer services

Posted 1 year ago

“The only thing that lets Charles Clinkard down is the lenght of time between order and the delivery arriving.”

Helpful Report

Posted 1 year ago

Hello Thank you for leaving your feedback. With our free standard delivery, we aim to dispatch orders in 2 - 5 working days, although most of our orders are dispatched a lot sooner. Should you require your order to be prioritised, we have Next Day Delivery available on many items for an extra £5.99 or Express Delivery for £3.99, which would see your order dispatched within 3 working days. I hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Dont order from them if you need things in a hurry. Paying for express delivery means once they are finally shipped from their warehouse, you will get them quickly. The shoes themselves are great though, i am on my 4th pair.”

Helpful Report

Posted 1 year ago

Hello Thank you for leaving your feedback. Express Delivery is £3.99, we dispatch orders in 3 working days. I can see your order was dispatched on the 3rd working day as a Next Day Delivery. Sorry you feel you did not receive the order as quickly as you would like. We do have a quicker Delivery which is Next Day Delivery for £5.99, I hope this information helps. Kind Regards Cheryl Customer Services.

Posted 1 year ago

“Good delivery service and range of brands but I marked it down because it cost me £9 to send the shoes back, seemed rather extortionate”

Helpful Report

Posted 1 year ago

Thank you for your leaving your feedback. As you’ve suggested, we ask our customers to cover the cost of returning a purchase to us. However, there are cheaper options available. You can purchase a label from Collect + from as little as £4.49, or Royal Mail offers a second-class tracked service. I hope this information helps for future, and that you will shop with us again, Kind Regards Cheryl Customer Services.

Posted 1 year ago

“I purchased a pair of Gabor balletina shoes size3 from the Ilkley store......they had next day delivery as not in stock.........The lady attending me was very helpful.... And I was thrilled with them..... Wanted to upgrade my style and use as slippers........However the disappointment came when I found the leather bow on the front squeaked.......and had to return.......not as pleasant a reaction from staff.....I explained that if sprayed with WD40 or talcum powder they wouldn't make a noise but not worth the risk. So sadly these excellent shoes have been returned.......”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have had a problem with your shoes and found that they squeaked. With regard to you having to take these back, I apologise if you found that you felt that the staff were not as helpful, you werre perfectly right to take these back. If you ever have a problem again, please do not hesitate to call customer services on 0345 241 7742 or email sales@clinkard.co.uk and we would be happy to help you, even to arrange for a return to come here, if you prefer not to go back to store. We do hope that this has not put you off shopping with us again in the future, and we are genuinely sorry for your experience. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed as found on arrival that one sandal is a slightly different colour and a bit faded. I will be returning to the shop when I can.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I will arrange for Customer Services to contact you today, to help you return or exchange your item. I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“The sandal wasn't wide enough. Would not order from Clinkards again as it cost £12.75 to send back”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. As suggested, you cover the cost of returning a purchase to us. However, there are cheaper options available. You can purchase a label from Collect + from as little as £4.49, or Royal Mail offers a second-class tracked service. Should you wish to return to the store, your closest branch is in East Bridgeford. I hope the above information helps and that you will reconsider shopping with us in future. Kind regards, Rosie, Customer Services

Posted 1 year ago

“Ok but the shoes were not perfect, they looked like seconds.”

Helpful Report

Posted 1 year ago

Thank you for your review. It's disappointing to hear that your purchase isn't as expected. If you'd like to contact our Customer Services Team with some images, we can look into this further. Contact information can be found below: https://www.charlesclinkard.co.uk/contact-us-i3 I'm sorry for any inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 year ago

“Received the item but unfortunately were too small so took back to Wetherby shop to get a refund. Was disappointed in the state of the shoes when they arrived as they were badly packaged and also looked like they’d been worn and had I not been returning for credit would have complained. Was questioned by sales staff about the wear when I returned to the shop!!! Disappointed re after sales service”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I'm sorry to learn about your recent shopping experience with us. Rest assured, I will pass your feedback to our warehouse & the Wetherby branch, as I can understand why you're disappointed. I hope you will continue to shop with us in future. Kind regards, Rosie, Customer Services.

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 48,978 reviews