Ordered a pair of boots as a Christmas present for my wife. Had confirmation mail, then 5 days later had a mail saying payment hadn't gone through. Spoke with CK over the phone to correct expiry date, email conformation received, then found another issue. Repurchased online received mail informing should be able to collect on 22nd Dec. Went to store, hadn't arrived, store manager had them been delivered to store on 21st, hadn't arrived so he called headquarters, they didn't know where they were. The account still is saying despatched.as it has for nearly 2 weeks.