Login
Start Free Trial Are you a business? Click Here

Charles Clinkard Reviews

4.8 Rating 51,895 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,237
 Metrics Info
4.8
Based on 51,895 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
G
Verified Buyer
“Good service, quick delivery, and so far, decent quality.”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“Whoever you use for delivery, DPD, I think. The day , which I had paid extra for quick delivery, messaged me to say he couldn’t deliver, as we were not in, and gate locked. The photo he sent was NOT MY HOUSE. I messaged this and the next day another driver did deliver it to our back porch as instructed. So not very impressed, especially as I paid extra for quick delivery, and the got an idiot driver.”
Helpful Report
Posted 1 year ago
Thank you for your feedback. I can understand why you're frustrated, I am sorry for the trouble you had with your delivery. Rest assured I have passed your feedback to the courier in question and refunded the extra you paid for Next Day Delivery. I hope this helps. Kind regards, Rosie, Customer Services
Posted 1 year ago
A
Verified Buyer
“Absolutely first class service. Had to speak with Customer Service and they were so friendly and helpful. Wouldn’t hesitate to use this Company again. Your Customer Service Team should be applauded.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“Fantastic service boots delivered early”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“So pleased that they stock size 2.5 as size 3 flats don’t work for me even though I am a 36 in every other sort of shoe. Good service.”
Helpful Report
Posted 1 year ago
R
Verified Buyer
“very nice very nice very nice very nice”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“I purchased a size 4 slipper from you. Same as The ones that I have had before. When they arrived I could see straight away they were too big definitely not a 4. They actually looked as though someone with a larger foot had tried them on. Thankfully I’ve had a refund but posting them back to you cost me £6-39p.”
Helpful Report
Posted 1 year ago
Hello Thank you for taking the time to leave a review. It’s disappointing to hear the slippers you purchased were unsuitable. Our returns department have examined them but were unable to identify an issue with the sizing. It might be worth tyring the size down, to see if these are better for you. For future, you can purchase a reduced cost label from our website, so a postal return is only £3.20. Apologies for any inconvenience that has been caused to you. Kind Regards Cheryl Customer Services.
Posted 1 year ago
Mrs
Verified Buyer
“I had been struggling to apply an offer over the website so called the helpline and the assistant was very friendly and extremely helpful in sorting it out and also advising on delivery (I didn’t want it delivering whilst away and sitting on the doorstep for a week). So nice to be able to speak to a friendly human being to sort things out . Delivery was as planned and the boots themselves look lovely and feel very comfortable on trying in the house. I haven’t actually worn them out & about yet but can’t wait to have the opportunity to do so.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“I returned two pair of shoes in mid October and three weeks later was still waiting for a refund. I phoned and apparently there was a glitch in the system! Anyway got it sorted but kinda disappointed as Charles Clinkard is usually spot on with everything. They’ve had my money for three weeks and I had nothing. Should have phoned them earlier. Just disappointing.”
Helpful Report
Posted 1 year ago
Hello Thank you for taking the time to leave a review. I apologise that you had an issue with your refund and the inconvenience caused by this. Normally, once processed, the funds are back with you within a day or two, but unfortunately, on this occasion, a system issue meant your order was delayed. I am pleased to hear this has since been rectified. I’m confident this was an isolated incident, and in the future, you won’t experience this again. Kind Regards Cheryl Customer Services.
Posted 1 year ago
S
Verified Buyer
“Professional service and customer care are available by telephone for any queries. Goods were excellent quality and arrived quickly.”
Helpful Report
Posted 1 year ago
K
Verified Buyer
“Easy to order Prompt delivery Well packaged Good quality products . Overall very pleased with service . Thankyou Charles klinkard.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Staff were very helpful in the York store and a good choice of footwear for men and women”
Helpful Report
Posted 1 year ago
D
Verified Buyer
“Excellent service and delivery. Would be happy to use Charles Clinkard again.”
Helpful Report
Posted 1 year ago
P
Verified Buyer
“Excellent service, quality product, liked boots so much had a second pair, staff at Meadow Hall very pleasant and helpful.”
Helpful Report
Posted 1 year ago
A
Verified Buyer
“My boots arrived in good time and they are so comfortable that I’m going to order another pair in a different colour! Thank you”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“Really good online service, ordered from your Meadowhall store on Wednesday and they arrived Sunday at my home.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“The shoes were ordered online. When delivered they had clearly been returned by another customer. They were not wrapped in the tissue paper. As a result the suede was scuffed and they were returned damaged to the shop. The assistant at the shop was very helpful and apologetic.”
Helpful Report
Posted 1 year ago
Hello Thank you for taking the time to leave your feedback. I apologise that you received your order in a poor condition. Our warehouse quality review orders before they send them out, so I am sorry this pair appears to have been missed. I will pass on your comments to the relevant department, and I hope you’ll accept my apologies for the inconvenience caused. Kind regards Cheryl, Customer Service.
Posted 1 year ago
P
Verified Buyer
“I have used this company before. Quality products and a quick delivery service. I intend to use them again.”
Helpful Report
Posted 1 year ago
J
Verified Buyer
“all good -quality, delivery and return policy”
Helpful Report
Posted 1 year ago
L
Verified Buyer
“Excellent service. Delivery came very quickly well wrapped and really pleased with purchase”
Helpful Report
Posted 1 year ago
Charles Clinkard is rated 4.8 based on 51,895 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request