Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,044 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the range of styles available at your company. I am however disappointed that I had to pay the cost of returning the shoes for an exchange. I think that it doesn't take into consideration that it is a risk to buy shoes online, because you can't try them on. I am very happy with the service otherwise, but will shop at Rogersons next time as they do pay for the mail, when a customer is making an exchange.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review. We are happy to hear you are pleased with the general service and styles we have available. With regards to the returns cost, we offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Looking at your order we can see a replacement pair has been put to one side for you, if these are no longer required please let us know so we can process a refund upon receipt of your return. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“I ordered 3 pairs of shoes but one pair are far too narrow, not as expected. I am not sure that your wide fit applies as you advertise and now I am having problems trying to send them back and at a cost of nearly £ 5 is not what I would have expected either. I am not sure, therefore, I will order online in future if I have any doubts about them. Sorry that is how I see the situation.”

Helpful Report

Posted 6 years ago

Hello Gerard Thankyou for your review. We offer free standard delivery however ask for the customer to pay towards the returns, this is included in our terms and conditions. We appreciate your feedback and will of course ensure your comments are passed on to the relevant department. Our Customer Services Team emailed you earlier regarding the returns query and we hope you have received the reply. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I cisired your shop at Freeport.. Stoke on Trent. (Cnanfed the name but can't remember what to) awful customer service. Had to ask for help and was told that I couldn't have my grandsons feet measured as the measure for his feet had broken.. months ago!! Why has this not been replaced??”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your comments. I have passed these to our Area Manager for these to be investigated and am sorry for any inconvenience caused. We hope you have been able to arrange a measurement for your grandson. Kind regards Nicola Waller Customer Services

Posted 6 years ago

“Happy with the product and delivery etc but very disappointed that I could not get the discount you offer to new customers, is that the way you reward loyal customers!!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your recent review. We are happy to hear you are pleased with your item and the delivery of your product. We do value all our customer’s and do regularly send discounts to our customer's. These are usually sent to those who are signed up to our promotional emails, if you would like to receive these emails please let us know and we can opt you in. Also, we have a Rewards Scheme for our customer's in which you earn points every time you spend with us, currently £1 = 1 point. If you earn 100 points within a 6-month period (March-August & September-February), you will be issued with a 5% voucher at the end of the redemption period. If you would like to be a part of our Rewards Scheme, please let us know and we can sign you up for this. Please rest assured we value all our Customer's and are constantly reviewing our service to ensure it provides the best experience for them. We appreciate your feedback and will pass this onto the relevant department. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“I wasn’t actually happy. I received my Ellis sandals in a partially crushed box, the left sandal was fine with nice internal packaging to keep the shape but the right one was grubby with no packaging inside. Obviously had been well tried on by someone else first. I was disappointed overall as I love receiving new shoes but felt let down. I will keep them as can’t be bothered to return but I think your quality control could be better for expensive items.”

Helpful Report

Posted 6 years ago

Hello Thankyou for your review. Firstly please accept our apologies for the quality of the item you received, items are sourced from our warehouse and stores and they may have been tried on or on display. Any issues with quality should have been raised before sending and we are incredibly disappointed this happened. We have contacted you via your order to assist and hopefully restore your faith in shopping online. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Told me my order would be delivered on Saturday - the day of my birthday! But in actual fact didn't deliver until the following Monday! Very disappointed !!”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. Our courier does not deliver on a Saturday unfortunately, so the next working day for delivery would have been the Monday. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. Once again, we would like to apologise for the disappointment and hope you shop with us in the future. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Nice shoes . Pathetic courier.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are delighted to hear you enjoy your recent purchase however are very disappointed the courier did not meet the standards you would expect. We have ensured your feedback regarding delivery has been passed forward and are sorry for any inconvenience that may have been caused. We do have alternative options available such as Collectplus or you can opt to have Royal Mail delivery your parcel. If you place a new order then send us the details to sales@clinkard.co.uk and we can add this as a special request. We hope you will return in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“This is the second time I've had to return items that have obviously been worn or rejected returns before. The boots I ordered looked a little different and one was far narrower than the other. I was so disappointed but didn't want to order a second pair if I was going to have the same problem. The delivery service was great and anything I've bought in the shop has always been fantastic. I just question the quality and history of those items ordered online.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We source items from our stores and warehouse, they may have been tried on or on a shop display however any quality issues should be raised before being dispatched. We are disappointed you received a pair which was not up to the usual high quality you would expect. We have ensured this has been investigated internally and hope this will not deter you from ordering in the future. We appreciate feedback from our customers and on this occasion are very sorry for the inconvenience that may have been caused. Kind Regards Nicola Waller-Customer Services

Posted 6 years ago

“good quality handbag as described good delivery service free of charge.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are pleased to hear you are happy with your recent purchase and the delivery service provided. We hope you choose to shop with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“The slippers are fine. The delivery driver pushed a card through my door to say he had attempted delivery but there was no answer. He left my parcel inside my dustbin. I was in the room when the card came through the letterbox. At no point had he even tried knocking on my door. Very disappointed with your delivery system.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are happy to hear you are pleased with your purchase. We would like to thoroughly apologise you experienced issues with the delivery of your order. The courier should have tried to deliver the parcel prior to leaving a card and leaving the parcel in a safe place. Also, only safe places which have been requested should be used by the courier, so please let us apologise for this. We will investigate this internally with the courier to prevent this happening in the future. If you choose to order online with us in the future, if you let us know your order number once the order has been placed, we can request for the parcel to go with our alternative delivery company which is Royal Mail. We hope this does not deter you from shopping with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Postage to return too expensive.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We offer a free standard UK delivery, which is dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you, however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 6 years ago

“Usually very good customer service but took a pair of shoes back (2nd pair) as first pair really rubbed my heel. Assistant was quite rude, didn't really engage with me, just went through the motions.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear of your disappointing experience within the store when returning an item. We have ensured your feedback has been passed across to the manager of the store. We hope this will not deter you in the future from ordering, we pride ourselves in providing an excellent service to all of our customers. Our main aim is to ensure satisfaction and on this occasion we would like to apologise. If we can offer assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 6 years ago

“By having an alternative in your Cheltenham store where the service was helpful.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are disappointed with your score and have contacted you personally to gain further information. We hope we can improve this and look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The service in store was excellent after I had managed to unravel a mess up with my online order. Firstly it wouldn’t accept my credit card (but did later charge me although no shoes were received) and after managing to order via amazon pay I had no further correspondence. Contacted direct and goods dispatched. Sadly they were the wrong size returned to store to re order, staff couldn’t have been more helpful but when the goods arrived they were the wrong color even though invoice and box said navy so I now have another trip back to store. .”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear you initially experienced issues when placing your order with us. We have advised the technical team of the issue, so they can ensure any problems are rectified as soon as possible. We are pleased to hear you received excellent Customer Service in store and will pass your comments onto the Meadowhall branch. With regards to the second order received, we would like to thoroughly apologise you received the incorrect colour. We employ a rigorous quality check procedure within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We have messaged you privately regarding this and please rest assured this is a very rare occurrence. We hope this has not deterred you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“good product but poor delivery”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you were disppointed with your delivery, if you could let us know why you were unhappy, we would be pleased to be able to look into this for you. Kind regards, Janice Ruddock Customer services.

Posted 6 years ago

“I like rocker shoes and bought many in the past but this latest shoe I bought I was not happy as A -the description was not correct on the web site and B -I found a M&S receipt belong to someone else in the box when I received the shoe which I was not happy at all so I returned the shoe which cost me £4 in postage and I bought another Ricker shoe for £59 at my local store in Cardiff which fit me better with excellent quality Thank you”

Helpful Report

Posted 6 years ago

Thank you for your review. On occasion we may have a customer who might buy from us 2 sizes of shoes so that they can check for fit and then send one back to us for refund and keep the other for themselves. If this happens and the shoe is unworn then it will go back into stock. We do dispatch on behalf of Debenhams, JDW and Amazon so we are unsure how a Marks and Spencer receipt could have been within the package as we do not have any affiliation with this firm. I apologise that this has happened and we are pleased to hear that you have found a pair of Rieker shoes that are suitable for your requirements. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“Quick delivery and kept up to date throughout however CC perhaps needs to consider free returns as many other stores do this as deliveries are charged for; I had to travel an hour to return my goods to store, all in all it’s a rather costly experience. Maybe something to consider in the future as your competitors offer much more for less including cheaper prices for the same shoes! Also the box was rather tattered on delivery, not a major issue but when you spend so much on items you expect a level of quality CC is usually good at.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are disappointed to hear your order did not arrive in the condition you would expect and are sorry for the inconvenience caused. We are always looking for ways to improve our service and of course your comments regarding the return cost will be passed on to the relevant department. Kind Regards Toni - Customer Services

Posted 6 years ago

“Great shoes”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. We are really pleased to hear that you like our shoes and look forward to seeing you again in the future. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“My mum was really happy with her shoes but they quite late and box was crushed. Not sure I’d use again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We advise that our free delivery service can take up to 5 working days to dispatch, your order went out on the 3rd working day and with you on the 4th working day so we are sorry to hear that you are disappointed with this. You can opt for a paid service which offers a next day delivery if you required. With regard the box, we do apologise that it has got crushed and hope that this has not spoiled the enjoyment of your shoes and do hope that you might come back to us to order in the future. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“The choice of boots was good”

Helpful Report

Posted 6 years ago

Thank you for leaving us a review. We are really pleased to hear that you like our choice of boots and hope that you might visit again to see our new stock of shoes and sandals soon. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,044 reviews