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Charles Clinkard Reviews

4.8 Rating 49,835 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,797
 Metrics Info
4.8
Based on 49,835 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Customer Care were very good when I informed them that the wrong size shoes had been delivered. They kept their promise to phone back and arranged to have the right size pair on hold in store. However I was unhappy that (i) wrong size delivered in the first place and (ii) replacement pair had a sale sticker glued into the insole which was dreadful to peel off and for an expensive pair of shoes rather ruined the smoothness of the insole.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We would like to apologise for your overall experience with your order. This has been an error in our dispatch department, and we will investigate how this has occurred. Please rest assured this is a very rare occurrence. With regards to the sale sticker, we understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed onto the correct department and we have messaged you privately to offer further assistance. We are pleased you were happy with the Customer Service received during this process and hope this experience does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Easy website to navigate and to purchase from. Item was as seen but had to return as I don’t have high instep. Was disappointed. Expensive to return via recorded delivery too.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are pleased to hear you found our website user friendly when placing an order. It is disappointing to hear the item was unsuitable for you. We offer free standard UK delivery dispatched within 2-5 working days however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
S Hollins-Owen
Verified Buyer
“Great shoes. Plastic bag with three pairs of expensive shoes in was badly torn on arrival. Hole big enough that shoes could have been lost. Fortunately, this wasn't the case. Returns procedure fine.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We package our shoes securely and are sorry the packaging was torn when you received these. We will ensure the comments you have kindly given are passed on to our dispatch team as well as the courier who took care of your order. We hope you will return in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Good service arrived promptly. Sadly front decoration on both sandals quite badly scratched. Ordered for an occasion so needed to wear them so couldn’t return.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with the service and the quick arrival of your product. It is disappointing to hear however that your item was not of a high standard we would expect, and we would like to apologise for this. A rigorous quality check procedure is employed within our dispatch area to ensure the best products for our customers. Please be assured we will investigate how this occurred. We have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us and we hope this goes some way in restoring your faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
A Jackson
Verified Buyer
“Easy to order online and arrived promptly. Love the shoes however was surprised to see they had been previously worn. I don’t know if they were returns or had been on display and tried on in a shop but they had definitely had sweaty feet in them and were quite dirty on the front part of the soles.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on display however should not have been worn. We are very sorry for any inconvenience and have sent an email privately with further information. Kind Regards Nicola Waller-Customer Services
Posted 6 years ago
B Jackson
Verified Buyer
“I find your website very slow to navigate, hence score of acceptable”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We appreciate your feedback with regards to our website, as we want our website to be as user friendly as possible. I will pass your comments onto the relevant department. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I placed 2 online orders, one for delivery to home the other in store. The home delivery one was fine, the shop order was very unsatisfactory. It took a week and the wrong shoes delivered.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with your home order. With regards to your order to collect from store, we would like to thoroughly apologise you received the incorrect item. A private message has been sent to offer further assistance with regards to this. Please rest assured this is a very rare occurrence and we hope this does not deter you from shopping with us in the future. If you have any further enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
B Stopher
Verified Buyer
“The online experience was great but the in store experience was very poor! Didn’t have size in colour wanted but had to ask for another colour in same style & size to check fit. Didn’t offer an alternative. Didn’t offer to order for me ...... so went out, had coffee & ordered online”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. We will pass this onto our area manager to deal with internally. Although you did not find anything in our store, we are pleased to hear you were happy with your online experience and were able to find the item you required. We would like to apologise again for your inconvenience. With regards, Demi Bandeira, Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The service we received the second time we visited when we had to return the shoes from the first visit was brilliant. We had been sold the wrong size shoes for our 2 year old and the sales assistant re measured her feet and was very apologetic for the mistakes a different person had made before. She took a long time over making sure things were right this time.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. First of all, please let us apologise for the initial error which was made in store. However, we are pleased to hear the store were able to rectify this for you in an efficient manner and provide a good level of Customer Service which we pride ourselves in. We hope the second experience has restored your faith in Charles Clinkard and if you have any queries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
R J Whittaker
Verified Buyer
“I found Charles Clinkard and the shoes supplied very good but sadly their carrier performed poorly delivering the parcel to completely the wrong address. The carrier (DPD) were not easy to deal with and eventually with the help of Charles Clinkard I was told where the parcel was and I went to retrieve it myself. 9 out of 10 for Charles Clinkard but 0 out of 10, and could do better, for DPD. Hopefully Charles Clinkard will give serious thought to the couriers they employ in the future.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Please accept our apologies on behalf of DPD for the poor service which you encountered during the delivery of your order. We do have alternatives such as Royal Mail which you can opt for however you would just need to provide us with the order number once placed and we can add this request for you. We hope you will not be deterred from ordering again and do not hesitate to contact us in the future. Kind regards Nicola-Customer Services
Posted 6 years ago
B Turner
Verified Buyer
“Love shoes ....delivered on time Very efficient service I usually shop instore at either Leeds or Ilkley where the service is also excellent”
Helpful Report
Posted 6 years ago
Hello Barbara Thankyou for your review. We are delighted with your feedback and will ensure everyone involved is passed your very kind comments. We are disappointed with your score however and if there is anything we can do to improve this please email sales@clinkard.co.uk. Kind Regards Nicola Waller-Customer Services
Posted 6 years ago
J Lopez Sanz
Verified Buyer
“The web, the delivery time, was perfect. However, the status of the box was horrible.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are pleased to hear that overall your order experience was positive however are very disappointed the box arrived with you in poor condition. Please be assured that the box, before leaving on its journey was in good condition. The box is there predominantly to protect the goods however we fully understand how frustrating it would be to open the parcel and find damage. We have passed on your comments to the courier and would like to apologise for this. We hope this will not deter you from ordering again and if we can offer assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services
Posted 6 years ago
S Woodcock
Verified Buyer
“Unhelpful”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We pride ourselves in customer service and are disappointed to hear found our service unhelpful. If you could please email further information of your experience to sales@clinkard.co.uk we can look further into this for you and hopefully offer further assistance. We hope this does not deter you from shopping with us in the future and hope we can resolve any issues you may have. With regards, Demi Bandeira, Customer Services
Posted 6 years ago
C Donohue
Verified Buyer
“Customer service very good”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the Customer Service received, we pride ourselves as a company in offering good Customer Service. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Prompt delivery, but I had to ring customer services to amend the delivery address. The 15% discount was not applied.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your recent review. We are pleased to hear you were happy with our delivery service and that our Customer Services team were able to amend the address for you. With regards to the 15% discount, we are sorry to hear this was not applied on your order, we have messaged you privately to offer further assistance. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
C Scott
Verified Buyer
“The school shoes we bought from Cribs Causeway are good and the right fit and replace the same make of Start-rite shoes which are now wearing at the heal after 2 1/2 school terms. However I paid full price for the shoes in the shop approx £43 pounds for the black patent school shoes (12 e (2747-3)) which I later found the next day in the same size and make in the sale for approx £35 online, pounds so there is a discrepancy to the pricing of your shoes.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are happy to hear you were able to source a replacement pair of shoes which you are pleased with. We have messaged you privately regarding the price and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
C Williams
Verified Buyer
“Quick delivery”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with the delivery of your order. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
B Ginty
Verified Buyer
“good range of shoes, but website not v user friendly - click on Sale and difficult to get Ladies shoes back on screen. Also when searching for Pickolinos took ages to get onto that website. Also I like to view ALL shoes of my choice of make but had to keep entering this. Then when came to pay I found the Chat box came up right where I needed to click and select how I was paying if it wasn't with Paypal, so initially couldn't find where to click. All these little things can get tedious and sometimes I have just clicked exit !”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are sorry to hear you experienced issues when placing your order with us and browsing our website. Your feedback is appreciated and will be passed onto our website team, as we want to ensure our website is as user friendly as possible. We hope you choose to shop with us in the future, and if more convenient, our friendly customer services team are available 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
Anonymous
Verified Reviewer
“I like Charles Clinkard shoes and often purchase them, but I would have been much happier on this occasion if my 15% discount code would have been applicable for a longer period as I wasn't able to order fast enough before its expiry time.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are sorry to hear you were unable to place an order in time for the 15% discount. This ran from Friday 17th May until Monday 20th May. We are unable to extend the discount beyond this time. As you are a rewards customer, you will be informed of any upcoming sales or promotions. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
B Dick
Verified Buyer
“I found the shoes I was looking for but there was a mix up and I received the wrong pair. However it was sorted out reasonably quickly although I had paid extra for quick delivery and due to mix up that didn’t happen.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your recent review. Once again please let us apologise that you received the incorrect item. It was a mix up within our dispatch area and we will investigate this internally to see how this has occurred. We are pleased our Customer Services team were able to rectify this quickly for you and we are pleased you now have the correct shoes. We have messaged you privately to offer further assistance with regards to the postage. If you have any enquiries, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,835 reviews
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